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Rockhampton Serviced Apartments

128 Denham St, Rockhampton, Queensland 4700 Australia
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Traveler (17)
Room & Suite (96)
Dining (3)

About

#6 of 20 Specialty lodging in Rockhampton
Location
Cleanliness
Service
Value
Conveniently located 3 minutes’ drive from the centre of town, Rockhampton Serviced Apartments offers free Wi-Fi and a swimming pool. All accommodation has a microwave and a refrigerator.Guests can choose between studios and apartments, each featuring air conditioning, a TV, ironing facilities and a private bathroom. The apartments boast a laundry and a fully equipped kitchen with an oven and a stove.Rockhampton Apartments are 5 minutes’ drive from Rockhampton Railway Station, the Fitzroy River and Rockhampton Airport. Capricorn Caves is 30 minutes’ drive away. Important information Please let Rockhampton Serviced Apartments know your expected arrival time in advance, or if you expect to arrive outside reception opening hours.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Non-smoking hotel
Room features
Air conditioning
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Hotel links
Visit hotel website
66Reviews
0Q+A
12Room tips
Traveler rating
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  • 3
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Popular mentions
My friend and I (booked in her name) arrived a few hours before our scheduled check in due to escaping a DV incident in Emerald. Straight away the older blonde lady was extremely rude asking what we wanted. I started to try to explain that we had a room booked here for the coming night and we thought we would stop by and enquire as to the possibility of an early check in. This was met with an irritated 'tut' and throwing her head back in disgust. It would have been obvious to anyone that we had not had a good time of things as we were still dressed in the previous nights clothes. Reluctantly she checked us in. She then nastily told us that the smokers area was outside as 'we stunk of smoke'. We went to our room and slept, only waking to greet a friend who had come to check on our emotional condition. She then came knocking on our door to request us to straighten our car in the small carpark. She saw our male friend and said nastily ''Oh you are here to see THEM'' she then marched back inside muttering about us and slammed the door. Absolutely atrocious treatment of 2 good people who were having an extremely bad day. I hope she reads this and is ashamed of her behaviour. Would not recommend this place due to this treatment. Would rather sleep in the car.
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Response from RockServicedApart, Guest Relations Manager at Rockhampton Serviced Apartments
Responded 2 weeks ago
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that you and your friend are going through such a difficult time and that your stay did not meet your expectations. The booking for this accommodation was made in December 2018 and was not a last-minute booking for emergency accommodation. The manager graciously allowed check-in to the room much earlier than the check-in time of 1:00pm and did not charge an extra fee, due to your incident and to allow you both to sleep. All our rooms are non-smoking, and as your room did not have a balcony, the manager let you know where the smoker’s area was. Every unit is assigned one car park space, and we ask that each guest park in one car park space to not disadvantage other guests. None of our staff have blonde hair, the staff strive to treat guests with courtesy and respect, and we would expect that our guests treat our staff in the same manner. Despite this, we hope to be able to welcome you back on a return visit to Rockhampton Serviced Apartments. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
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Property's Favorite Review
I rarely award 5's but I had no choice. Cheap, clean, well appointed room, excellent service, comfortable bed. We were running a little late for check, we even received a courtesy call to see if everything was ok. Finally a room with Foxtel, I've been struggling to find them lately. And I can happily say the first hotel with a designated recycling bin!!!! Well done to the management team. Finally people who realise it's the little things that count.
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Response from RockServicedApart, Guest Relations Manager at Rockhampton Serviced Apartments
Responded Jan 9, 2019
What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
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Travelled with a friend who has a grandson at a nearby boarding school so this place was excellent. Very close to the Hospitals, two great pubs, and shops and businesses. We stayed in the Townhouse called “Adelaide”, it was so spacious had absolutely everything we needed, plus wifi which was great for our teenage student. So clean and fresh when we arrived and the rubbish was collected everyday, undercover parking too. Would definitely stay here again. Loved having the convenience of the laundry in the room.
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Response from RockServicedApart, Guest Relations Manager at Rockhampton Serviced Apartments
Responded 3 weeks ago
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us at Rockhampton Serviced Apartments! I hope your next stay is just around the corner. Call us if there is anything we can help you with.
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We had a quick 1 night stay, book in was easy, we had a studio. Room was clean and good size. Each room had its own car parking space. Nice central location, easy to access, close to hospital and various eating options.
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Response from RockServicedApart, Guest Relations Manager at Rockhampton Serviced Apartments
Responded 3 weeks ago
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Rockhampton Serviced Apartments in the near future.
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Great location , easy parking. Not the cleanest with hand marks on the walls along with dust on the window ledges and behind the bathroom door. Nice enough rooms, spacious with the seperate rooms to living and balcony. Front desk lady who I’m assuming is the owner?? was not the friendliest on the phone or in person but didn’t have to deal with her much. Would stay again for short periods due to low cost. Was much nicer in person than the photos portrayed online.
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Response from RockServicedApart, Guest Relations Manager at Rockhampton Serviced Apartments
Responded 3 weeks ago
Dear Traveller. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
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PRICE RANGE
$63 - $103 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandRockhampton
NUMBER OF ROOMS
29
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