We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Pool Resort Port Douglas

Certificate of Excellence
06/05/2017 06/06/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Pool Resort Port Douglas
Pool Resort Port Douglas
Panoramas (55)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

282 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 272: English reviews
Start your review of Pool Resort Port Douglas
 Click to rate
Sydney, Australia
Reviewed 4 days ago NEWvia mobile

We stayed there for 6 nights. The apartment was spacious and had everything we needed. Considering Port Douglas is a tropical place, I was glad we didn't find any cockroaches inside the apartment. The pool was great, clean and had lots of inflatable toys for kids to use. Staff were really friendly and helpful. I would recommend this place.

 Report
Helpful?
Thank AmandaHaslam
Sydney
Reviewed 1 week ago

We booked last minute having to relocate our holiday due to the cyclone further south in Qld. Our apartment was beautiful, clean and comfortable. The best feature of Pool Resort are the swim out pools from the ground floor apartments. We loved stepping out the door onto our patio, then opening the gate and hopping straight into the pool. Our...

 Report
Helpful?
Thank CFFSydney
Melbourne, Australia
Reviewed 2 weeks ago

When we arrived there, the guests before as checked out late (without approval) and we had to wait right until 2pm to check in, which was disappointing but not the hotel's fault. We were meant to be in a Swim Out apartment but because there was no availability, we were upgraded to an indoor pool apartment. The 3 bedroom apartment...

 Report
Helpful?
Thank Noelia L
Chislehurst, United Kingdom
Reviewed April 18, 2017 via mobile

We stayed here for 5 nights as a family and were very impressed with the facilities, pool and cleanliness of the apartment and communal areas. The reception staff were very helpful and friendly. Would not hesitate to recommend and stay again.

 Report
Helpful?
Thank Claire S
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Great to hear you were happy with your stay, our pools are amazing and we would love to welcome you back, the next time you stay in Port Douglas.

Reviewed April 9, 2017 via mobile

We found this accomodation clean, modern and perfect for our 4 night stay. We had a car so the fact it was out a bit didn't matter at all and then we had the added bonus of it being quiet. Walk to the beach, supermarket , coffee shop or simply make the most of the glorious pools. Staff were very...

 Report
Helpful?
Thank Sandie s
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your great comments, Pool Port Douglas is in a quite location which is great for a relaxing holiday, CoCo's cafe being only 25 mtrs from the resort is very handy for great breakfasts, lunch and coffee,. Supermarkets and bottle shops very close making easy for the supplies you need. Swim out rooms make a relaxing holiday when...

Sydney, Australia
Reviewed March 22, 2017

The risk in staying at an independent "resort" such as this, is that you are at the mercy of the managers. How well do they run the place? How well do they treat their customers? How do they resolve an issue? Do they care that your holiday is a wonderful experience, or are the just going through the motions? If...

 Report
Helpful?
4Thank WorkLivetoHoliday
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your comments, as a manager who takes my job very seriously, I am sorry for not satisfying your requirements. For the benefit of all potential future guests reading this review, I would like to point out the “extreme maintenance issue” you refer to was a faulty air-conditioning unit which, following inspection by a technician, could not be...

Melbourne, Australia
Reviewed March 14, 2017

Travelling with a girlfriend on a Luxury Escapes voucher, we spent 5 nights at the Pool Resort in a 2 bed swim up apartment. Resort Manager, Donna, was extremely helpful with booking tours and tips for great places to eat in town. The apartment was very clean and well appointed and the pool was great. We hired a car which...

 Report
Helpful?
Thank ceemacjunior
Pool R, Manager at Pool Resort Port Douglas, responded to this review

I am very happy we were able to help you with your holiday in having a great experience in Port Douglas, the area has so much to see and do it, is amazing to visit. The pool is fantastic and the unit had every thing you wanted, we look forward to seeing you back at Pool Port Douglas in the...

Reviewed March 2, 2017 via mobile

When I stepped into this resort I was blown away. The units are ultra modern which all over look a gorgeous pool 'the highlight of this resort'. The landscaping is also easy on the eye. Great set up for a family stay. Staff are wonderful and will assist with your needs. No gym facilities available though.

 Report
Helpful?
Thank Michael K
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Michael K, Thank-you for your fantastic review! Its great to hear you had a great stay here at Pool Resort, and were able to take advantage of our grounds & fantastic pool. We look forward to welcoming you back to Pool Resort soon. With much appreciation, Management Pool Resort, Port Douglas

Reviewed January 22, 2017 via mobile

Thought we'd try different accommodation for our annual visit to PD and stayed 7 nights at Pool Resort. Our 3 bedroom apartment with pool swim up was modern and very spacious. Beds were very comfortable with good quality linens and towels supplied for both bathroom and pool. We really appreciated a mid-stay visit from housekeeping &fresh linens/ towels/ amenities. Donna...

 Report
Helpful?
Thank Anne S
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Thank you for your comments, the three bedroom apartments are very spacious and as a swim out you able to use the direct access to the pool is a great way to enjoy your holiday. Kitchens in the units are well equipped so it is easy to cater for your family while on holidays. We are currently looking into more...

Reviewed January 19, 2017 via mobile

Absolutely brilliant family resort. Family friendly with great staff that can not do enough for you. Donna and her husband were a wealth of information and really know the area. The facilities are amazing catering for all of tour needs. The pool area was awesome and the rooms perfect. Anyone that stays will not be disappointed.

 Report
Helpful?
Thank Lu M
Pool R, Manager at Pool Resort Port Douglas, responded to this review

Hi Lu M, Thank you kindly for your wonderful review! We are glad you found Pool Resort perfect for you & your family. We pride ourselves on our fantastic staff & of course our amazing pool :) We look forward to welcoming you again in the future. With much appreciation, Management Pool Resort Port Douglas

Questions? Get answers from hotel staff and past guests. Ask a question

631 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (163)
Viewed
Pool/Beach Area (37)
Viewed
Hotel & Grounds (18)
Viewed
View from Room (21)
Viewed
Bathroom (6)
Viewed
Room/Suite (33)
Viewed
Dining (5)
Viewed
Family/Play Areas (3)
Viewed
Other (40)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (458)
Viewed
Grande Room-Two Bedroom (60)
Viewed
Outdoor Swimming Pools (28)
Viewed
The Hotel (68)
Viewed
Three Bedroom Apartment (82)
Viewed
Three Bedroom Apartment With Plunge Pool (107)
Viewed
Two Bedroom Apartment (56)
Viewed
Two Bedroom Apartment-Lower Level (57)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (1)
Viewed
Bathroom (1)
Viewed
View from Room (1)
06/05/2017 06/06/2017
Hotels you might also like...
Travelers also viewed these Port Douglas hotels
0.2 mi away
Oaks Lagoons
Oaks Lagoons
#16 of 43 in Port Douglas
757 reviews
1.1 mi away
Sheraton Grand Mirage Resort, Port Douglas
1.9 mi away
Freestyle Resort Port Douglas
Freestyle Resort Port Douglas
#4 of 43 in Port Douglas
706 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Paradise Links Resort Port Douglas
0.5 mi away
QT Port Douglas
QT Port Douglas
#20 of 43 in Port Douglas
1,182 reviews
0.9 mi away
Pullman Port Douglas Sea Temple Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Pool Resort Port Douglas

Address: 19 - 37 St Crispins Ave, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Price Range: $147 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pool Resort Port Douglas 4.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cancelon, Hotwire, Agoda, Priceline, TripOnline SA, HotelQuickly and Hotel.de so you can book your Pool Resort Port Douglas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pool Resort Port Douglas Hotel Port Douglas
Pool Hotel Port Douglas
Pool Port Douglas
Hotel Style:
#15 Family Hotel in Port Douglas
#22 Luxury Hotel in Port Douglas
#22 Romantic Hotel in Port Douglas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Pool Resort Port Douglas staff and other travelers.
7 questions
Ask a question
Odense, Denmark
1 month ago
Sydney, Australia
over a year ago
Melbourne, Australia
over a year ago

See all questions (7)

Questions? Get answers from Pool Resort Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rooms with swim out access are definitely worth it.”
CFFSydney, 1 week ago | Read review
“Apartment 11 is nice but master bedroom w/ ensuite toilet has an open plan.”
NoeliaL_12, 2 weeks ago | Read review
“Get a swim up room”
NicoleH290, Jan 5, 2017 | Read review
“Swim up pool villas or the Uber Villas are quieter in a seperate block.”
Anjtravels, Dec 31, 2016 | Read review
“Can't recommend the swim ups without a furniture and bedding upgrade. Newly renovated 3 bedroom apartments with plunge pool are fantastic”
Smiggle11, Oct 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
No availability for your dates from these sites
Booking.com
* /night
View Deal
Hotels.com
Agoda.com
Priceline
View all 7 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates