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Sheraton Mirage Port Douglas Resort

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Sheraton Mirage Port Douglas Resort
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1,972 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Mirage Port Douglas Resort
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Showing 1,876: English reviews
Sydney, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed September 10, 2013

Been there over the last weekend, for 4 nights total. Porters jump to help you with your things. Check-in and out was smooth with no queue (though we were 30mins early and 15mins late to do these). Staff were lovely and friendly, I felt they did things over and above eg ran my baby's bottle through the dishwasher. Breakfast buffet... More 

Helpful?
Thank yoursarah
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear yoursarah Thank you for your lovely review and thrilled you had a wonderful stay and enjoyed the facilities. It a great place to bring the family, babies as well! It was our indeed pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to the iconic Sheraton Mirage Port... More 

Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed September 7, 2013

Many, many large pools surround this hotel and were great to swim in. Hotel itself is in need of a major renovation / face lift however. Service was OK, but not what I have experienced at other Sheraton properties and be prepared for long check in / check out lines depending on how many staff they have on the counter.... More 

Helpful?
Thank RoundyAU
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear RoundyAU So pleased to read you thought our pools were great and enjoyed the swimming and location, appreciate your feedback and as always we see it as a gift. As with other responses the resort will undergo a refurbishment in the near future and it was our pleasure to have you as our guest and we hope that we... More 

Shoalhaven
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 7, 2013

Hi. Arrived at Sheraton Mirage Pt Douglas. Room ok. Check in ok. Staff pleasant. I and my Grandson have dietary requirements . They have on literature that to let staff know. That was good, so,we did as I have done at any Sheraton and have always had helpful chefs. Sunday night, we booked in at the Buffet, arrived at time... More 

Helpful?
Thank joshoalhaven
SMPDPR, Executive Assistant Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear joshoalhaven Thank you for taking the time to pass on feedback from your stay on Tripadvisor and unsure if you are still in house at the moment, Sunday afternoon (reviews take 24 hours to appear). If so please reach out to our Manager on Duty so we can assist in turning your experience around. We are however pleased you... More 

Travelers are raving about these Port Douglas hotels

Auckland Region, New Zealand
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 7, 2013

As mentioned in a lot of the reviews, the hotel could do with a major facelift. Having said that, the rooms are comfortable, clean, and we were quite happy with our garden view. Privacy was good. Staff were friendly and helpful, and we even made friends with Frank the eel! The expansive pools are wonderful, no trouble finding a quiet... More 

Helpful?
Thank Linda R
SMPDPR, EAM Operations at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Linda R, Thank you for passing on your personal views from your recent stay here at the Sheraton Mirage Port Douglas. We do appreciate you raising the positive aspects of your stay; the resort being beautiful, the cleanliness & size of your room, the beautifully maintained gardens, our fabulous Lagoons as well as the staff around the hotel being... More 

Dubai, United Arab Emirates
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 5, 2013

Port Douglas is a wonderful town and well worth a visit but this hotel is in need of an urgent refurbishment. When paying top dollar I don't expect the carpet in our room to have holes worn it and not little holes at that. The paint is peeling off the walls on many of the outside walls. All-in-all it gave... More 

Helpful?
1 Thank RoryJCM
SMPDPR, Lachlan Walker, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear RoryJCM Thank you for your review and pleased you enjoyed Port Douglas and all it has to offer. The resort is moving towards a renovation and areas such as façade painting have been placed on hold till a final colour is selected however changes will be seen progressively. RoryJCM, It was indeed our pleasure to have you as our... More 

Melbourne, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 5, 2013

I celebrated my 50th birthday with my wife at the perfect location. We were upgraded (first time ever) from a Mirage Garden room to a Premium Lagoon room and couldn't have been happier with the view. Yes the interior is a little dated but don't let that detract from the magnificent surrounds, sumptuous food and of course the 4 mile... More 

Helpful?
1 Thank Hardy K
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Hardy K Congratulations and Happy (belated) Birthday. Thank you for choosing the Mirage of your celebration stay and so pleased your time was enjoyable with us and you were able to enjoy the facilities. Your review is much appreciated and the team are humbled by your kind words. Hardy K, it was such a pleasure to have you as... More 

Williamstown, Australia
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 4, 2013

Just returned from a wonderful, week-long holiday here. I've read a lot of criticism of this hotel on this site and would just like to reassure travellers that, it may have been built years ago but it is still worth staying here. Most of what I read was of minor concern, sure it needs a lick of paint here and... More 

Helpful?
1 Thank Intrepid57
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Intrepid57 Thank you for your kind words and lovely review and so pleased to read your endorsement of the resort. While we note refurbishments are on the way in the interim the team will all we can to ensure our guests do enjoy their holiday and we appreciate your affirmation here. There is not many resorts in Australia set... More 

Auckland Region, New Zealand
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 3, 2013

We love Port Douglas and especially in our winter as the temperatures there in August are wonderful and warm. The Sheraton Mirage is a very comfortable and beautiful resort with lovely swimming pools and loads of sun umbrellas and loungers everywhere. We have stayed there twice now and enjoyed both times. Breakfast is expensive $26 per person, so we walked... More 

Helpful?
Thank Lavendula61
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Lavendula61 Thank you for providing us with the gift of your feedback with regards to your recent stay with us here in Port Douglas. I am glad to hear that you have had a great return stay and have appreciated our rooms, facilities and services. Rest assured that your positive and encouraging comments will be shared among the team.... More 

Chino Hills, California
Level Contributor
2 reviews
5 of 5 stars Reviewed September 3, 2013 via mobile

After running a marathon landing in Cairns and arriving at the Sheraton Port Douglas was like a welcome mat to the Great Barrier Reef! The Lobby was clean and inviting. The staff were friendly and went out if their way to provide a great experience. The breakfast buffet was delicious and provided a taste of delicious tropical fruits. Loved the... More 

Helpful?
Thank Mssandygage
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Mssandygage Thank you for taking the time to write a review regarding your recent stay at the Sheraton Mirage. We very much appreciate your positive comment about the overall experience at the resort. Sheraton is all about delivering a great welcome experience and glad you felt our associate’s warmness. We look forward to welcoming you back to Port Douglas... More 

Melbourne, Australia
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

Didn't stay at the hotel but used the facilities for the day. For $100 a family of 2 adults and 2 children can use the pools, including the floating adventure park. Run by our the resident fire lady, shell (?), our 6yo went crazy for 4hrs stopping only for lunch (included in the price). Even our 2.5yo got involved. Awesome... More 

Helpful?
Thank Stewart T
SMPDPR, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Stewart T, I’m delighted to read your review and note you had a great time with us here at the Sheraton Mirages Aqua Play. We look forward to your return hopefully – soon! Warm regards Lachlan More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Discover Tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 Hole Golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 

Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Price Range: $208 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#5 Business Hotel in Port Douglas
#8 Spa Hotel in Port Douglas
#8 On the Beach Hotel in Port Douglas
#21 Luxury Hotel in Port Douglas
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