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Sheraton Mirage Port Douglas Resort

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Sheraton Mirage Port Douglas Resort
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194 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Sydney, Australia
Reviewed yesterday NEWvia mobile

Have been here a number of times. A recent major refurb has improved the look of the resort no end. Light and airy Reception, now with a cafe/bar so if you're waiting for a shuttle bus or pickup, you can get a snack, drink or coffee. The rooms are brighter if a bit monochrome (shades of grey, white, beige and...

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Helpful?
Thank woodbedward
Echuca, Australia
Reviewed 3 days ago NEWvia mobile

This was the best, beds are great rooms nice and quiet, staff so friendly and helpful, nothing was to much trouble, booked 2 out of our 3 tours and helped with everything , lots of discounts and upgrade to a balcony room , we stayed in off season, and couldn't have asked for anything more

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Thank Merelyne B
Sydney, Australia
Reviewed 4 days ago NEWvia mobile

From the people to the endless amount of lagoon pools beautiful gardens and 4 mile beach and that is what you experience just arriving the beautiful rooms food and the great barrier reef at your door step its a place everyone should experience

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Thank rebeccaanndrake00
Reviewed 4 days ago NEWvia mobile

Went here in December with two families. The resort is built for families. The pool and facilities are amazing and kids would probably not want much more. The vegetarian spread at breakfast on day one was quite poor. So we let the F&B manager know. They certainly did their best to look after us from this point onwards. The rooms...

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Thank Venkatesh B
Reviewed 5 days ago NEWvia mobile

Most staff very friendly one minor problem a staff member at pool who did not seem to want to be there otherwise all staff were great. Pool edge room was great with access to pool made much easier. Renovations have really revitalised the place. Took advantage of the $15 Eco service which is a nice touch. The only problem we...

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1Thank 121magic
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear 121magic Thank you for your review and we are certainly pleased that your overall stay was an enjoyable one. Feedback is important to us and we always appreciate when we hear from our guests on their experiences. Please be assured your comments will be shared with the team regarding areas that may need refining. We hope to welcome you...

Melbourne, Australia
Reviewed 1 week ago NEWvia mobile

Stayed at the Sheraton and it was absolutely beautiful!! The pools were just next level amazing and the whole property was gorgeous! Gorgeous restaurant with great food and delicious room service!! The staff were amazing and always so friendly and helpful!! Really beautiful people! We were a bit hestitant on staying at the Sheraton after reading some of the bad...

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1Thank Brittney252
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Brittney252 Thank you for taking the time to post your comments following your recent visit. It is most pleasing to note you have enjoyed your stay and your comments on the resort facilities and team are very much appreciated. We hope to welcome you back again very soon when next in the region. Kind Regards, Steve Molnar General Manager

Reviewed 1 week ago via mobile

Absolutely stunning hotel! Loved the lagoons and swimming pools, right on the beach too! Fantastic rooms and views! Checking in was not great everything seemed to be hassle majority of the staff were pleasant and great to chat to a few that didn't seem to know their own workplace and management seem to just palm you off to someone else...

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2Thank Sarah L
Management response:

Dear Sarah L, Thank you for taking the time to review your recent stay at Sheraton Mirage Port Douglas Resort. Your appreciation of the saltwater lagoons are most welcome. Please be assured your constructive and positive comments will be shared with the team as we continue to focus on delivering on exceptional service and experiences. We are looking forward to...

Gold Coast, Australia
Reviewed 1 week ago via mobile

We stopped in at the Sheraton after a busy day's sightseeing, and were super impressed with the beautiful, tranquil spaces, and of course, the wonderful pool areas. Would definitely stay there, next time in the area!

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1Thank Scott1907
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Scott1907 Thank you for taking the time to share your feedback following your recent visit. Your comments are most appreciated and we look forward to welcoming you back again soon. Kind regards, Steve Molnar General Manager

Sydney, Australia
Reviewed 1 week ago

The resort and rooms we were allocated in general are beautiful and impressive in appearance and cleanliness. As a family it was nice to have Echo clean voucher option which awarded $15 credit to use in the hotel. Waiters and staff in restaurants and pool area were not only friendly but professional at all times, we met Tatiana, Maria and...

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Thank _silvina2008
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear _silvina2008 Thank you for taking the time to share your experience at Sheraton Mirage Port Douglas. It is very pleasing to know you enjoyed your stay, and your feedback on rooms, staff and service experience is most appreciated – we will ensure your positive comments are passed onto team members. We look forward to welcoming you back again soon....

Melbourne, Australia
Reviewed 2 weeks ago

Having stayed at this resort since its opening in the late 1980's on at least 6 occasions, I have witnessed over the subsequent decades and ownership changes the gradual and tragic demise of this once luxury iconic hotel at this remarkable location in FNQ. More recently my wife and I stayed in late 2015 and frankly were appalled at the...

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6Thank Lynden K
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Dear Lynden K Thank you for taking the time to share your experience at Sheraton Mirage Port Douglas. It is pleasing to receive such feedback and your comments on the renovations, lagoon pools and Karen are most welcome, and we are delighted you enjoyed your time here. We look forward to welcoming you back in the future. Kind regards, Steve...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Golf course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 Hole Golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 

Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Price Range: $175 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#4 Spa Hotel in Port Douglas
#5 Business Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#14 Luxury Hotel in Port Douglas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Mirage Port Douglas Resort staff and other travelers.
29 questions
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Questions? Get answers from Sheraton Mirage Port Douglas Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“be clear on what bed sizes and how many are available”
 of 5 bubbles _silvina2008, 1 week ago | Read review
“the shower has a step, so you may need an accessible room. if you want a view, ask, but there may be a charge.”
 of 5 bubbles Sharkhunter2010, 2 weeks ago | Read review
“We only experienced ,the swim out rooms,and this was top class.”
 of 5 bubbles 734marilyne, 2 weeks ago | Read review
“Lagoon access a must”
 of 5 bubbles Aussiebagman, 3 weeks ago | Read review
“The resort style pools were fantastic and is also located right on the beach.”
 of 5 bubbles Eek21, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question