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Sheraton Mirage Port Douglas Resort

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Sheraton Mirage Port Douglas Resort
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36 Reviews from our TripAdvisor Community

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Showing 35: English reviews
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Firstly, I don't understand why people have left such harsh reviews of this hotel. The place is awesome. The lagoon pools are simply spectacular (im not a pool person but was blown away at the beauty, scale, and cleanliness of the pools...added bonus that the pools were salt water and not chlorine), the rooms were clean, pretty spacious, tastefully decorated... More 

Helpful?
Thank Louise L
Edinburgh
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We understand that the hotel has recently undergone a major refit and remembering a visit many years ago, that can't have been cheap to do. It shows. The hotel looks very good. Surely there's a lot of pressure of earning this money back for the owners and you feel your wallet going empty everywhere you go in the resort. Not... More 

Helpful?
2 Thank theopolis74
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We checked in to a Mirage room, however with special request for a bathtub. Contacted front office manager Suyash, he acted very quickly and swap us a room with what we have requested. This is a five star hotel with top service. Dinner at Feast was lovely with outstanding service from Emma. We definitely will be back and would recommend... More 

Helpful?
Thank Vi H
Coffs Harbour, Australia
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Sheraton chain has breathed new life into a 70s icon with the renovations almost complete. The rooms have been tastefully styled in keeping with the Sheraton tradition, public areas are stylish and comfortable, the pools and gardens are impressive and the location is superb...however scratch the surface and you can find plenty of room for improvement, some of these... More 

Helpful?
Thank indigo32
Melbourne, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have always wanted to stay at the Sheraton Mirage and even though I saw bad reviews about this hotel, I still stayed there and now I know what they mean. I am a spg member and we travel overseas about 3 times a year. We stay at 5 star resorts so when I compare this hotel, I am comparing... More 

Helpful?
Thank 350Mary843
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

My husband I stayed a few weeks ago as was disappointed in the so called suite - we paid $540 a night without breakfast included in the garden suite which overlooked the car park - the foyer is very stylish and service around the pool very good. The TV in the room was still close to the bed and I... More 

Helpful?
Thank Eleanorcarolyn
Tucson, Arizona
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I'll start but saying our expectations of the Sheraton were very high - a combination of the high profile name and because of the astronomical cost to stay here. As a family on a budget this was a big trip for us and a big deal to stay at the more luxurious end of the stars ratings. The grounds are... More 

Helpful?
1 Thank Austrekkers
Melbourne, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I really don't know what to think about this place. We stayed in a 2 bedroom villa. Positives: spacious and lush gardens, resort doesn't feel too overcrowded, villas very spacious, rooms pretty clean and daily servicing included. Resort is very spread out but luckily there were small pools in the villa area which were also really quiet. No service at... More 

Helpful?
2 Thank 22Anon22
Cairns, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Pools are great rooms clean food good what you pay is what you get. nothing wrong with this hotel. breakfast is on the high prize but there is all you like. we have been there 3 times and like it because we live in cairns its a good weekend escape

Helpful?
1 Thank Ed E
Coromandel, New Zealand
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The grounds are lovely, the rooms excellent, the staff friendly, the only trouble is, there are not enough staff to go round. We have stayed in many comparable hotels/resorts and this one just does not live up to what we are used to. There is one restaurant. Its massive. The meals however take upwards of an hour for an entree... More 

Helpful?
Thank Jolee416
Steve M, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review

Hi Jolee416, Thank you for taking the time to share your comments. Your feedback on the resort grounds, guestrooms and staff are most welcome and appreciate the detail on where we may have done better. We do hope to welcome you and your family back to the resort one day. Kind Regards, Steve Molnar General Manager. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Discover Tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 Hole Golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 

Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Location: Australia > Queensland > Port Douglas
Price Range: $192 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#5 Business Hotel in Port Douglas
#9 Spa Hotel in Port Douglas
#11 On the Beach Hotel in Port Douglas
#27 Luxury Hotel in Port Douglas
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