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Sheraton Grand Mirage Resort, Port Douglas

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Port Douglas Road, Port Douglas, Queensland 4877 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (248)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Mirage Resort, Port Douglas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 42 hotels in Port Douglas
Location
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Value
Travelers' Choice
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Nestled amid white-sand beaches and verdant tropical gardens, Sheraton Grand Mirage Resort, Port Douglas is a stunning five-star hotel in Far North Queensland. Take advantage of our perfect location, set between two UNESCO World Heritage sites, the Great Barrier Reef and Daintree Rainforest. Enjoy intimate access to some of Australia's most wondrous destinations. The resort features over two hectares of swimmable, saltwater lagoon pools complete with cabanas, a swim-up bar and sandy beaches. Slip into holiday mode at Lagoon House with a fresh bites menu, featuring seafood and modern Australian cuisine. The bar has local and international beers along with classic poolside cocktails, all designed to ease you into your tropical surroundings. Relax in our serenely styled guest rooms, suites and villas, some of which provide direct access to our saltwater lagoon pools. An inimitable destination for dining in Port Douglas, we offer some of the most vibrant eateries. Harrisons by Spencer Patrick is one of the area's premier restaurants and serves modern Australian cuisine within an inspiring setting. Tee off at Mirage Country Club, our 18-hole golf course, swim a lap or reenergize yourself at our 24-hour fitness center. Our Port Douglas resort also offers more than 20,000 square feet of event space, enhanced with award-winning catering, on site AV specialists and team delivering our signature Sheraton service.
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Room & Suite (169)169
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Airport transportation
Valet parking
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Green
Hotel links
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Alison P wrote a review Today
Perth, Australia38 contributions54 helpful votes
Stayed 5 nights in a pool access king room. It was spacious with plenty of draw and hanging space. The hotel was extremely busy and we had to book in for every restaurant, including for breakfast. All staff we came into contact with was super friendly and helpful. Booked a cabana and staff patrolled it often always asking if we needed anything. There is so much pool space you don’t ever feel it’s crowded. Port Douglas was very busy and if you’re coming then do plan ahead and book wherever you can.
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Date of stay: May 2021
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Lisa C wrote a review May 12
Canberra, Australia103 contributions51 helpful votes
We had a terrific holiday at the Sheraton Port Douglas! We stayed in a lagoon suite which was a good size for two adults and a toddler with beautiful views out over the lagoon to the ocean. Staff were friendly and accommodating and the room was kept very clean throughout our stay. My absolute favourite feature was the sparkling water fountains on each floor and the reusable water canisters in the room to stay hydrated in the heat, such a great touch! The included breakfast was great, although make sure you make a reservation on checking in as it gets busy. If you’re staying for a few days or have small children there’s a nearby laundry who who’ll wash, dry and fold your clothes before delivering them to the hotel and there’s a shuttle that will transport you around PD for $6 per person.
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Date of stay: May 2021Trip type: Traveled with family
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lalahill wrote a review May 8
Mooloolaba, Australia25 contributions2 helpful votes
Seriously disappointing! We booked through Qantas for a ‘king lagoon access room’. Apparently this means the small lagoon access pool, not the large lagoon access pool. Essentially one looks like a kiddy paddle pool and the other links up to a larger pool with sand/daybed. The assistant manager Evan and his staff have no care or congratulations for the fact it was our honeymoon - despite putting this on our booking and telling the reception staff when we checked in. Staff have no idea of what’s going on including misinforming us on how to book transport to restaurants, causing us to be late for a booking and not moving luggage when they said they would. The fact it is outdated, the lack of service and care of staff made this place overpriced and a disappointing visit on our honeymoon. Book elsewhere!
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Steve Molnar, General Manager at Sheraton Grand Mirage Resort, Port Douglas
Responded 6 days ago
Dear lalahill, Thank you for your review for us on TripAdvisor. Please accept my sincere apologies for the shortfalls you experienced during your stay with us. Our team of associates are here to do everything possible to exceed our guests expectations. We would welcome the opportunity to turn this around for you should you ever choose to return to Port Douglas
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Eddie Hall wrote a review May 7
North Sydney, Australia9 contributions
+1
Pool! Pool! Pool! Everywhere you look is another stunning pool! First level rooms all have cases to these pools which was super fun for a quick dip from your hotel room. Sadly there was no Buffet due to Covid but we all got big breakfasts with starters, drinks, and desserts. Short drive Into town for snorkeling and exploring around Port Douglas. Such a great trip at such an amazing beach front resort!!! 🌟🌟🌟
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Date of stay: March 2021Trip type: Traveled with family
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Andy M wrote a review May 6
Broome, Australia53 contributions13 helpful votes
Writing this review with one night left and have to say the negatives unfortunately are outweighing the positives. Let’s start with the good: 1. Great pools. Clean and a good temperature - very impressed 2. Service was good by the pool, quick to bring food and drink and the staff were always very friendly 3. Our Villa was beautiful The negatives: 1. Letting in over 100 dancers for a dance competition held on the grounds for 3 days. Loud, obnoxious 18-20 somethings making noise all hours and being disrespectful to other guests. This is a 5 star resort and bookings like this should not happen. 3 days at the end of our week ruined. Classes were happening all day with extremely loud music. If I wanted to hear this I would have booked to Cochella not Danchella! 2. Food was pretty average and overpriced 3. Maid service didn’t happen on day one and then half done each day thereafter 4. Restaurant booking impossible to make - standard regional australia though. 5. DJ playing 80s music on a Monday night - real “Benidorm feel” - I would suggest some chilled house for evenings. Know your clientele! 6. 30 minute wait to be collected from the gym 7. Gym is a 15 minute walk from the main resort over a busy road 8. Requested pillows and robes on day one. It’s day 6 and I’m still waiting for them If you don’t mind the negatives then book but if you want a nice relaxing getaway with proper 5 star service I’d steer clear
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Date of stay: May 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Steve Molnar, General Manager at Sheraton Grand Mirage Resort, Port Douglas
Responded 1 week ago
Dear andymC9042SZ, Thank you for your detailed review for us on TripAdvisor. Whilst we were pleased to hear there were good aspects of your stay I sincerely apologise that there were others that left you disappointed. Our aim is to ensure we exceed our guest expectations and ensure all guest have an enjoyable stay. Please reach out to us should you ever choose to return to Port Douglas.
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PRICE RANGE
$148 - $346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton mirage port douglas hotel port douglas, sheraton port douglas, port douglas sheraton
FORMERLY KNOWN AS
Sheraton Mirage Port Douglas Resort
LOCATION
AustraliaQueenslandPort Douglas
NUMBER OF ROOMS
295
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Frequently Asked Questions about Sheraton Grand Mirage Resort, Port Douglas
Which popular attractions are close to Sheraton Grand Mirage Resort, Port Douglas?
Nearby attractions include Jimmy Rum's (1.2 miles), Flames of the Forest (4.6 miles), and Agincourt Reef (1.3 miles).
What are some of the property amenities at Sheraton Grand Mirage Resort, Port Douglas?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Mirage Resort, Port Douglas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Mirage Resort, Port Douglas?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Mirage Resort, Port Douglas?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Mirage Resort, Port Douglas?
Conveniently located restaurants include Grant Street Kitchen, Capannina, and Sparrow Coffee.
Are there opportunities to exercise at Sheraton Grand Mirage Resort, Port Douglas?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Sheraton Grand Mirage Resort, Port Douglas have an airport shuttle?
Yes, Sheraton Grand Mirage Resort, Port Douglas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Mirage Resort, Port Douglas?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Mirage Resort, Port Douglas offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Sheraton Grand Mirage Resort, Port Douglas?
Many travelers enjoy visiting St David's Anglican Church Mossman (6.8 miles).