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Sheraton Grand Mirage Resort, Port Douglas

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Traveler (437)
Pool & Beach (85)
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Overview
  • Excellent51%
  • Very good29%
  • Average13%
  • Poor3%
  • Terrible4%
Travelers talk about
“seafood buffet”(25 reviews)
“feast restaurant”(14 reviews)
“pool bar”(40 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (579)
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Traveler rating
279
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279
161
73
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24
Show reviews that mention
All reviewsseafood buffetfeast restaurantpool barlagoon roomin room diningduty managerdirect accessmain restauranttour desksalt waterpool siderooms are greatthe great barrier reefminute driveshuttle busfour mile beachwe loved our stay
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1 - 5 of 560 reviews
Reviewed today via mobile

The Hotel is quite nice and the location is fine - but it probably has seen better days and the facilities etc are in need of an upgrade. It that said it is still an enjoyable place to stay, slightly outside of the the town...More

Thank Norman P
Hotel's Favorite
Reviewed 2 weeks ago

In all my travels for both business and pleasure I have never experienced such fantastic service from each and every staff member at this stunning resort. Everyone was friendly, helpful and happy which added an extra bit of sparkle. The resort is beautiful with tropical...More

Thank Mia L
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded 1 week ago

Dear Mia L, Thank you for taking the time to write a review on Trip Advisor after your recent visit to us here at the Sheraton Grand Mirage Resort Port Douglas. We are pleased that you had an enjoyable stay and we appreciate your lovely...More

Reviewed 2 days ago

Hotel staff were helpful. We were returning after 10 years and think the refurbishment is great. Upgraded to a larger room on arrival which was really nice. Room was a good size and very quiet and comfortable.More

Thank philjohnstone3
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded 2 days ago

Dear philjohnstone3, Thank you for sharing your comments on Trip Advisor after your recent visit to us here at Sheraton Grand Mirage Resort Port Douglas. Your feedback on the refurbishment is greatly appreciated and we're glad that you enjoyed your room upgrade and found it...More

Reviewed 2 days ago via mobile

From start to finish the hotel staff went out there way to help. Upgraded on arrival and a bottle of champagne when we mention it was out anniversary. Rooms where clean and spacious and the grounds are unmatched in any hotel I’ve stayed. Buffet breakfast...More

Thank Mark F
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded 2 days ago

Dear Mark F, Thank you for your positive comments! We are pleased to hear that the staff looked after you, helping to make your stay and anniversary memorable. Thank you for your comments on the room standard and also the gardens, we appreciate hearing that...More

Reviewed 3 days ago

first time there, the hotel and facilities have seen better days, old aged and run down. you could see its had lots of fresh paint on an old establishment. were there on a conference, the food was good, coffee facility outside the meeting room was...More

1  Thank sebastianpT7438KW
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded 2 days ago

Dear sebastianpT7438KW, Thank you for sharing your feedback on Trip Advisor following your recent visit to us here at the resort. It is pleasing to know you enjoyed our food & beverage offerings & the golf course. Once again we thank you for your feedback...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Pool
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Golf course
Tennis Court
Outdoor pool
Details
Price range
$186 - $522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Port Douglas
#7 On the Beach Hotel in Port Douglas
#15 Luxury Hotel in Port Douglas
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$186 - $522 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Port Douglas
#7 On the Beach Hotel in Port Douglas
#15 Luxury Hotel in Port Douglas
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (437)
Pool & Beach (85)
Room & Suite (75)
Dining (18)
Business Center & Event Rooms (4)
Questions & Answers
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adbdcd
April 6, 2018|
Answer
Response from romred4 | Reviewed this property |
Hi You could all fit. I would say the room is a typical size. Probably not worth additional money for separate rooms. Enjoy!
1
Vote
trixi28
February 9, 2018|
AnswerShow all 2 answers
Response from Lisa K | Reviewed this property |
I think we stayed In room 118, ground floor, we had a tiny balcony/courtyard with a table and chairs for 2.
1
Vote
Room Tips
"Room on the 2nd floor in the South wing overlooking the golf course are very quiet and private"
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"We were lucky to get a room not too close to the pool."
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"Pool view or if you're lucky a swim out room"
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"Ask to be well away from the elevators"
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