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Sheraton Grand Mirage Resort, Port Douglas

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Sheraton Grand Mirage Resort, Port Douglas
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224 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Toronto, Canada
Reviewed 4 days ago NEW

Returned from dinner for a nightcap at 9:30pm and all the bars had closed. Spoke with the manager who seemed uninterested in providing such a basic service at an SPG Resort. Multiple bars were open during the day... this resort falls short...

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Helpful?
Thank Tyler S
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Tyler S Thank you for your review and for also bringing this to the teams attention whilst in house. Feedback is important to us and whilst there were alternatives offered and open for service, we do understand your appreciation for the particular bar requested. When returning to the area please do feel free to contact me so we may...

Hoddesdon, United Kingdom
Reviewed 1 week ago

Great welcomes reception on checking in and the driver of the buggy who took us to our room, he showed me the closest place to park and then came back with the adopters for our UK plugs even giving us his own sun screen when he heard that our dispenser had broken. This is true customer service. We were a...

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Helpful?
1Thank Barry B
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Barry B Thank you for your review and detailed feedback on your overall good experience and on how we may improve. Please be assured your comments will be shared with the team and we are looking forward to welcoming you back to the resort. Kind regards, Steve Molnar General Manager

Sydney, Australia
Reviewed 1 week ago via mobile

The resort is located a fair distance from the main part of Port Douglas, at a guess I'd say 3-5kms. So I would recommend hiring a car, plus it's very humid, so unless your keen on a bike or to walk, get a car! The town is packed with restaurants and shops and a marina where you can board a...

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Helpful?
Thank TheDinas
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear TheDinas Thank you for your review on Tripadvisor. We are delighted that you enjoyed our lagoon pools, tropical gardens and resort facilities. We look forward to welcoming you to the resort again in the future. Kind regards, Steve Molnar General Manager

Istanbul, Turkey
Reviewed 1 week ago

Thank you to all staff at the Sheraton Mirage, especially Brian, Sharon and the chefs and wait staff in the restaurant. We spent a week here on a special family holiday with my terminally ill dad. Brian and his golf buggy made sure Dad could get to and from breakfast easily and always had a smiling face and a cheery...

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Helpful?
Thank Lynne G
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Lynne G Thank you for posting your feedback following your recent stay. It is most pleasing to receive such comments and especially feedback on the staff that added to the experience which will be shared with the team. We look forward to welcoming you and your family back again soon. Kind Regards, Steve Molnar General Manager.

Cairns, Australia
Reviewed 1 week ago

Beautiful beachfront resort. The best in port Douglas. Excellent pool and facilities. Resort including rooms have been renovated to a high standard. Rooms are spacious and can accomodate families easily. The service is great. The porters diserve a special mention: coteous, helpful..

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Helpful?
Thank Jean H
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Jean H Thank you for taking the time to share your feedback following your recent stay. Your comments on the lagoon pools, resort facilities and refurbished guestrooms are most welcome and it is pleasing to know you enjoyed your visit. We hope to welcome you back again very soon. Kind Regards, Steve Molnar General Manager.

Melbourne, Australia
Reviewed 1 week ago

Upon arrival, we were greeted by the delightful concierge team. In particular, Brendan was very helpful during our stay. He was very welcoming and definitely went above and beyond our expectations. He knew a lot about the local area and provided us with lots of recommendations of what to do in Port Douglas. What we did find a bit disappointing...

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Helpful?
1Thank Kelly S
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Kelly S Thank you for sharing your feedback following your recent stay. It is pleasing to receive such comments and your overall recommendation knowing you plan to come back, hopefully soon. Kind Regards, Steve Molnar General Manager.

Melbourne, Australia
Reviewed 1 week ago

Our whole hotel experience was amazing, the staff, lagoons, facilities, rooms and food was of a high standard. Highly recommend, newly renovated peaceful, tranquil at this time of year....we would happily return, total relaxation which was what we wanted.

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Helpful?
Thank dpruby
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear dpruby Thank you for taking the time to share your amazing and relaxing experience following your recent stay. Your kind words are certainly appreciated and we look forward to welcoming you back again soon. Kind regards, Steve Molnar General Manager

Penrith, Australia
Reviewed 2 weeks ago

My husband and I recently stayed here for our honeymoon. The staff were great and the rooms were AMAZING! we had a lagoon edge room, having access to the pool through your own balcony was great. Great place if you like to spend all your time in the resort as there is no beach activities.

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Helpful?
Thank caitlinjdraper
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear caitlinjdraper Thank you for taking the time to share your experience at Sheraton Mirage Port Douglas. It is very pleasing to know you enjoyed your stay while celebrating your Honeymoon including your kind feedback on great staff and our lagoon edge rooms. We look forward to welcoming you back again soon, hopefully soon or for your first anniversary! Kind...

Melbourne, Australia
Reviewed 2 weeks ago

From the moment we arrived we felt relaxed and knew we were going to love it. Great time of year to go (aside from some rain) because there weren't many other guests and the staff could be even more attentive. Our Lagoon Edge Room was fantastic, just the 5 rooms with access to our lagoon. There's lagoons and pools everywhere...

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Helpful?
Thank jman657
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear jman657 Thank you for posting your review following your recent visit to Sheraton Mirage Port Douglas Resort. Your comments on the Resort is most welcome especially the acknowledgement of individual staff which will be shared with the team. It is always pleasing to receive such comments and know that you were able to take advantage of our special breakfast...

Los Angeles
Reviewed 2 weeks ago via mobile

Stayed here for three nights this past February and had an amazing time. Loved the hotel and the service was amazing. The room we had was recently upgraded as was the entire hotel and you could tell. The pool was so large and you had many to choose from. My only so so about this hotel was the food. Did...

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Helpful?
Thank Ilovetotravel1966
Steve M, General Manager at Sheraton Grand Mirage Resort, Port Douglas, responded to this review

Dear Ilovetotravel1966 Thank you for taking the time to write a review and we are most pleased to hear that you had an amazing stay. Please be assured your constructive and positive comments will be shared with the team and we are looking forward to welcoming you back to the resort sometime soon. Kind regards, Steve Molnar General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 hole golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in-room internet and special dining discounts when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Port Douglas

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia (Formerly Sheraton Mirage Port Douglas Resort)
Location: Australia > Queensland > Port Douglas
Price Range: $175 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Mirage Resort, Port Douglas 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#4 Spa Hotel in Port Douglas
#5 Business Hotel in Port Douglas
#6 On the Beach Hotel in Port Douglas
#14 Luxury Hotel in Port Douglas
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand Mirage Resort, Port Douglas staff and other travelers.
31 questions
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Questions? Get answers from Sheraton Grand Mirage Resort, Port Douglas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Garden room if sleeping in is important (not as sunny in the morning)”
 of 5 bubbles jeanh976, 1 week ago | Read review
“We had a habitat room which was nice and quiet”
 of 5 bubbles dpruby, 1 week ago | Read review
“Lagoon Edge room is worth the extra”
 of 5 bubbles jman657, 2 weeks ago | Read review
“Avoid the North wing. Go for a lagoon room with balcony”
 of 5 bubbles Joyful675, 4 weeks ago | Read review
“The lagoon edge rooms are really convenient for pool access.”
 of 5 bubbles laurensS3948TD, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question