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Grosvenor in Cairns

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Grosvenor in Cairns
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126 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2015

The Grosvenor appartments are clean, well-appointed and well situated. Ann was friendly, knowledgable and really helped to make our 3 day stay just what we were hoping for! It takes approx 20 mins to walk into central Cairns along the Esplanade - a lovely stroll.

Helpful?
Thank Henrietta R
Traralgon, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2015

Stayed 6 nights in July 2015. Spacious apartment with attached studio to make a 2 bedroom for our family. So we had 2 tvs, 2 bathrooms, 2 kitchens 2 eating areas. Plenty of space for the 4 of us. Brian and Ann are really helpful with booking trips and all their recommendations worked out well. We enjoyed use of the... More 

Helpful?
Thank raewmcmahon
Adelaide, Australia
2 reviews
4 of 5 stars Reviewed April 23, 2015

The hotellocation is great, has all the conveniences you could want close by, take away food, liquor land, groceries, pubs all within walking distance. A nice 20-30 minute walk to the town centre. The room was nice and comfortable, pool was clean and a good setting. Brian was very helpful and goes out of his way to make you feel... More 

Helpful?
Thank Ian C
Taree, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2015 via mobile

My husband and I stayed at the Grosvenor in December 2013 to January 2014. We decided on the Grosvenor and couldn't be happier with the service. Spoke directly to the owner, who organised car hire for us before we got there! He also organised day trips for us where the bus picked us up directly from the front door. Rooms... More 

Helpful?
Thank Julie K
Cairns, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 24, 2015

The bad points: We had a two bedroom unit where both bathrooms had mould growing in the shower, floor and celling. When I apologised to the cleaning lady about there being mould on the towels that I'd rubbed off the shower and the floor she replied "Don't worry, Love! It'll come out in the wash". Not the response I was... More 

Helpful?
3 Thank Karen B
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2015

This is a belated review, but we stayed there a little over 8mths ago, and I cannot say a bad word about it. The managers (owners?) went out of their way outside of normal reception hours to replace the DVD player that was not working in my room. Always friendly to the guests, especially over enthusiastic children who have to... More 

Helpful?
Thank AliciaB86
Kelowna, Canada
Level Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 25, 2014

This is definitely not a Tripadvisor 4 dots hotel as we were led to believe, it's more of a 2.5-3 dots hotel. I've since come to find out after staying in hotels for 4 weeks in Australia that a number of the hotels that were booked in North America (NA) before we left, were over-rated compared to NA standards. The... More 

Helpful?
Thank DebT57
Brian099, Manager at Grosvenor in Cairns, responded to this review

Hi Deb - Thank you for taking the time to leave a review of your stay at Grosvenor in Cairns. The Tripadvisor 4 dot rating is not a rating we provide - it is a reflection of the total reviews for a particular property. Whether a property is really 2.5,3 or 4 is really a 'subjective' opinion and I've found... More 

Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 1, 2014 via mobile

We stayed for 4 nights, it was booked through an agent. It was a bit far from the esplanade but the cost of a taxi is insignificant. The facilities and the staff both seemed a bit tired. Our TV didn't work properly and there were some other things that need a refresh, like the beds. The staff were helpful, but... More 

Helpful?
1 Thank Aaron N
Bucharest, Romania
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 23, 2014

I was on holiday in Australia and I lived in this hotel. Very friendly and helpful, I had access to the computer in the lobby for free, whenever he was free, the atmosphere very pleasant. At one point we had ants in the room and they were ousted .Transport to and from the airport was planned at the reception, as... More 

Helpful?
1 Thank Anca-Rodica T
Marche, Italy
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed September 22, 2014 via mobile

It can't be a 4 stars hotel!!!! There is no lift and my room Was at the Third floor ! The room Was quite big but the furniture is old. They didn't make up my room and and they didn't change my towels! I had to ask them! I had breakfast included but I found out that breakfast Was a... More 

Helpful?
2 Thank jade99
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grosvenor in Cairns is the perfect venue for your holiday or business trip to Cairns in Tropical North Queensland. Affordable, spacious, clean, comfortable 1 and 2 bedroom, fully self contained holiday apartments set in a tropical garden setting complete with solar heated pool/spa. Studios (no cooking facilities) are also available. The resident on-site managers will provide every assistance from booking tours to finding a good restaurant. NEW- WiFi internet access is now totally FREE in all apartments and outside areas. The 24 hour a day - 7 days a week gym / fitness center located only 200 meters away is also now totally FREE for all of our guests to use during their stay. Resdtaurants, Hotel, Supermarket, Bottle Shop, Take Away (Pizza, Fish & Chips, Chinese, Thai, Kebabs) all within 250 metres. ... more   less 

Additional Information about Grosvenor in Cairns

Address: 186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $89 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grosvenor in Cairns 4*
Number of rooms: 16
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