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Reef Palms

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#7 of 68 Hotels in Cairns
Certificate of Excellence
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480 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Burlington, Canada
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 3, 2015

Large, clean, comfortable rooms with well equipped kitchen facilities. It is a 20min walk to downtown so you are close enough but away from all the backpackers. The hotel has a nice outdoor pool which helps with the heat. The have incredible kind and helpful staff that go out of their way to make sure you are happy.

Helpful?
1 Thank TKroes
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking the time to review your stay with us. We take a lot of pride in our pool area as we do with our rooms and giving our guest the best possible advice on tours from our staff members, we do hope you will come back soon to visit us and see more of what... More 

Purdue-Indiana
Level Contributor
132 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 2, 2015

The sign says motel, but that’s only because of the layout—three stories in two wings. Our room was comparable to a stay we had at a Cancun resort recently. In fact better, in that we had a full kitchenette (stovetop and microwave), in addition to living room area, bed area, and nice sized bath with tub. It had lots of... More 

Helpful?
2 Thank DSBrandt
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for your review, as we endeavor to assist all our guest with their requirements whilst staying here on tours and the Cairns area in general we welcome your comments about "aunt & uncle" as we wish guests to have the best possible stay and feel as though you are at "home". Looking forward to your next... More 

Sydney
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed here for 3 nights and the room was clean and spacious and comfortable. The hosts were really friendly and accommodating. We felt right at home. The pool area was a relaxing place although the water temperature was warm. The kitchenette was clean and fully equipped. We were able to cook breakfast and dinner. There was a free shuttle... More 

Helpful?
1 Thank Angel014
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for staying with us here at the Reef Palms and by your comments you had an enjoyable stay with us, the pool is naturally heated as being in the tropics and and the rooms are studio self contained and our shuttle service is fantastic for most guests requirements! We do hope you found your friends and... More 

Toronto, Canada
Level Contributor
220 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed January 28, 2015

Dont be fooled: no wi-fi no breakfast We booked this hotel because of the inclusion of Wi-Fi and Breakfast as this made it worth the while. We were very upset to find out right away that the internet does not work. There is indeed a network called reef palms, after many frustrating hours attempting to connect with multiple divides we... More 

Helpful?
1 Thank MissLaFlamme
Sharon H, Owner at Reef Palms, responded to this review

I am sorry you did not enjoy your stay at Reef Palms. Continental Buffet Breakfast was included and provided to you during your stay which you and your husband did eat each morning you were with us. Cooked Bacon and Eggs are not included and you were advised that we could provide this service for an additional cost of $7.50... More 

Edmonton, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 26, 2015

My friend and i were just in Cairns, and had a wonderful experience at this hotel, the rooms are clean and spacious and close to the airport and within walking distance to all amenities. But the best part of our trip came when we had checked out, forgetting that the office closed on 7pm my friend decided to take a... More 

Helpful?
2 Thank DunynelEdmonton
Sharon H, Owner at Reef Palms, responded to this review

It was Colleen who provided this extra service for you and you are correct, she is a lovely lady who goes the extra mile for our guests. David and I are leaving our Motel in Colleen and Rob's capable hands for a while and we have every confidence that this exceptional service for our valued guests with continue. Thank you... More 

Southington, Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

My wife and I greatly enjoyed the Reef Palms. Our hosts, Davis and Sharon Harris, have a beautiful motel with spacious studios, well-designed interiors and comfortable beds. The outdoor swimming pool is well-maintained and personalized with a tropics theme; unexpected in a small motel. They run a shuttle-service into nearby Cairns and to the airport from the motel on departure.... More 

Helpful?
Thank fijact
Sharon H, Owner at Reef Palms, responded to this review

David and I are very happy you enjoyed your stay with us and thank you very much for writing a review for us. We try to provide relevant information to help make your stay enjoyable. I know when I travel, it can be daunting finding where to go and eat etc so we are mindful that by providing this information,... More 

Sao Paulo, SP
Level Contributor
133 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed January 24, 2015

It is a family managed hotel, well located (actually Cairns is really small and it is hard to not be well located) with nice facilities. Rooms are a little bit tired, but it is a good value for the money.

Helpful?
Thank zangrande
Sharon H, Owner at Reef Palms, responded to this review

Thank you for your review. We have many guests from Spain who stay with us and we always find our Spanish guests to be happy and friendly and a pleasure to have stay at Reef Palms. We hope you enjoyed the rest of your stay in Australia and enjoy happy memories of your trip "Downunder" More 

Edmonton
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 24, 2015

Stayed here for 2 days while visiting Cairns. Rooms are great and spacious. Very clean. Kitchen is excellent, very big and has all the basics. Very large fridge. Beds are some of the best I have ever slept in, so comfortable! Staff very friendly! Wifi worked great. It is very close to the airport so there are planes coming in... More 

Helpful?
2 Thank DanaEdmonton
Sharon H, Owner at Reef Palms, responded to this review

We would certainly love to have you come back and stay with us again if you are in the area and thank you very much for your kind review. We are eagerly awaiting delivery of our new furniture in March to update our rooms. Our beds are often commented on as being very comfortable so our new furniture will finish... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 22, 2015

We stayed 5 nights at Reef Palms. We really liked the room - clean, spacious, quiet overlooking the pool. Sharon and David were helpful hosts, with excellent local knowledge. We particularly appreciated that we could borrow beach towels when going out to tours, and that at nights there were golf umbrellas placed in the reception area for guests to borrow... More 

Helpful?
2 Thank Sonia C
Sharon H, Owner at Reef Palms, responded to this review

David and I are very happy that you enjoyed staying with us - January had a little rain at night mainly but we are currently experiencing heavy rain all day so the umbrellas are getting a good work out! More 

Glenville, North Carolina
1 review
4 of 5 stars Reviewed January 21, 2015

Very nice hotel, facility. The restaurant is very good and with it being part of the hotel, well, convenient! Food good, quality and quantity. Price was on par with everywhere else. Room a bit old fashioned but clean, large and comfortable. By happy chance, if we ever get to return to NZ and especially Bay of Islands, this is where... More 

Helpful?
Thank karencX3987VD
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing - we are actually in Australia in Cairns not New Zealand. I understand that when you travel you can get the motels mixed up and the locations can become a blur when you have travelled for a while. We hope you enjoyed your travels in Cairns and the Great Barrier Reef. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $84 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#4 Romantic Hotel in Cairns
#6 Best Value Hotel in Cairns
#7 Family Hotel in Cairns
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