Reef Palms
41-47 Digger St Corner McKenzie Street, Cairns, Queensland 4870 Australia
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Avg. $72 /night, 2/18 - 2/19
$78
per night
$72
per night
$66
per night
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About
#25 of 68 hotels in Cairns
Location
3.9
Rooms
4.2
Value
4.4
Cleanliness
4.4
Service
4.4
Sleep Quality
4.4
Welcome to Reef Palms, your Cairns “home away from home.” Reef Palms aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
For those interested in checking out popular landmarks while visiting Cairns, Reef Palms Hotel is located a short distance from McLeod Street Pioneer Cemetery (0.5 mi) and St Monica's Cathedral (0.9 mi).
Rooms at Reef Palms offer a flat screen TV, air conditioning, and a refrigerator providing exceptional comfort and convenience, and guests can go online with free wifi.
A pool and breakfast will also help to make your stay even more special. If you are driving to Reef Palms, free parking is available.
If you’re looking for a Mediterranean restaurant, consider a visit to Villa Romana Trattoria, Piato, or Cafe Strada, which are all conveniently located a short distance from Reef Palms.
If you are interested in exploring Cairns, check out one of the art galleries, such as Cairns Art Gallery, Doongal Aboriginal Art, and Underart Gallery.
Reef Palms puts the best of Cairns at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Free shuttle or taxi services
BBQ facilities
Baggage storage
Laundry service
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Shuttle bus service
Non-smoking hotel
Outdoor furniture
Self-serve laundry
Room features
Air conditioning
Private balcony
Iron
Kitchenette
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighborhood
Quiet
Languages Spoken
English
Location
41-47 Digger St Corner McKenzie Street, Cairns, Queensland 4870 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Cairns Airport
2.2 mi•
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Rental Cars
16 Restaurants
within 0.3 miles
2 Attractions
within 0.3 miles
Reviews
Traveler rating
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Detailed Reviews
Stayed here for two nights in May 2024
Pros:
1) The place is a short taxi ride away from the airport and the harbour.
2) The rooms are big and clean
3) The bathroom was spacious as well with all modern ameneties
4) The front desk staff was courteous and helpful
5) There is laundry facility inside the premises.
6) The place is quiet at night and the sleep quality was good.
7) The wifi was free with good speed and connectivity.
8) The hotel has a (paid) shuttle service to the airport.
9) The tariff is cheap.
Cons:
1) The front desk is not staffed 24/7
2) The staff is limited and the rooms get cleaned only every 4 days.
3) The place is far from the main tourist area and restaurants. But there are good bus services.
4) There aren't many eating/shopping options next to the hotel.
Pros:
1) The place is a short taxi ride away from the airport and the harbour.
2) The rooms are big and clean
3) The bathroom was spacious as well with all modern ameneties
4) The front desk staff was courteous and helpful
5) There is laundry facility inside the premises.
6) The place is quiet at night and the sleep quality was good.
7) The wifi was free with good speed and connectivity.
8) The hotel has a (paid) shuttle service to the airport.
9) The tariff is cheap.
Cons:
1) The front desk is not staffed 24/7
2) The staff is limited and the rooms get cleaned only every 4 days.
3) The place is far from the main tourist area and restaurants. But there are good bus services.
4) There aren't many eating/shopping options next to the hotel.
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Date of stay: May 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At Reef Palms Hotel, you’ll find spacious bathrooms and luxurious bathtubs that are perfect for Japanese travelers seeking a relaxing experience. The bath comes equipped with a Jacuzzi, ideal for soothing away the fatigue of your journey. The adjustable temperature settings ensure a comfortable and relaxing soak. If you’re looking to refresh yourself during your trip to Australia, this hotel is highly recommended.
Reef Palms Hotelは、広々かつ贅沢なお風呂が魅力で、日本人が満足できるお風呂体験ができます。ジャグジー付きで、旅の疲れをしっかり癒せるのも嬉しいポイントです。温度調整も細かくできるので、心地よくリラックスできます。オーストラリア旅行でリフレッシュしたい方にぜひおすすめです。
Reef Palms Hotelは、広々かつ贅沢なお風呂が魅力で、日本人が満足できるお風呂体験ができます。ジャグジー付きで、旅の疲れをしっかり癒せるのも嬉しいポイントです。温度調整も細かくできるので、心地よくリラックスできます。オーストラリア旅行でリフレッシュしたい方にぜひおすすめです。
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Date of stay: August 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After having some last minute flight cancellations, we found ourselves needing a night's accommodation in Cairns. Our flight arrived late in the evening, so we wanted something reasonable just to get a good night's sleep.
The price was fantastic and the room was more than adequate for our stay.
The hotel clearly communicated the after-hours check-in procedures and we found our key and made it to our room very quickly and easily. The bed was comfortable and the room was quite large with self-contained amenities for those seeking a longer stay.
We enjoyed a chat with staff at reception in the morning, they were so very friendly and only too happy to help.
My only feedback would be to please clean the fans in the room, there was quite a lot of built up dust on them. Not a deal breaker for us (we are in the tropics) but something worth mentioning. The aircon worked great. Thanks for a nice stay :)
The price was fantastic and the room was more than adequate for our stay.
The hotel clearly communicated the after-hours check-in procedures and we found our key and made it to our room very quickly and easily. The bed was comfortable and the room was quite large with self-contained amenities for those seeking a longer stay.
We enjoyed a chat with staff at reception in the morning, they were so very friendly and only too happy to help.
My only feedback would be to please clean the fans in the room, there was quite a lot of built up dust on them. Not a deal breaker for us (we are in the tropics) but something worth mentioning. The aircon worked great. Thanks for a nice stay :)
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Date of stay: March 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jay Elpitiya, Owner at Reef Palms
Responded May 6, 2021
Thanks for your Feed Back. We do concern on the matter you have mentioned. Thanks Again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We book two rooms I had called a few days prior asking if a two bed room was available he said no and that another room would have to be booked then on arrival we got booked into a room that had two beds in it the manager was pretty rude and stagnant it took about 30 minutes to actually check in as about 2 minutes into him asking what room we were in he turn around mid checking us in and started talking to the cleaners who had come in about there next shift without excusing himself. He handed us the paper work and ask which one we were which was a total breach of privacy to the other people staying there then had to ask again cause he couldn’t remember which one he had crossed out. We didn’t get shown where our rooms were he just rudely pointed and said room there and there, parking wasn’t explain nothing was explained. One room you couldn’t open the door properly and there was pubes in the shower and hair in the sink the walls were dirty, in the other room there was hair throughout the bathroom and grit on the bed side tables and mould on the ceiling. It states that you have to wash up dishes and that everything was supplied or you would receive a $200 cleaning bill. There was no cleaning equipment and when I went to tell the manager he asked if I would take it back up as I was checking out( I am heavily pregnant) there was only a think blanket to use and no spares in the room. Very disappointed and will definitely not be going back or recommend this place at all to anyone. The curtains also wouldn’t close properly so the sun came right in first thing in the morning. One room the aircon didn’t work properly.
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was one of the worst experiences I have ever had. The motel was dirty, everything in the room was either broken or rusted along with plenty of filth. The curtains were half off the tracks. There was only 1 glass, teaspoon and no equipment to use the stovetop. I think the booking companies need to take this off their sites. It’s not good for their reputation
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Don’t go
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Only one key for three of us, if one went out, the others would have the bathroom in darkness as it is attached to power tab.
No mention of reusing towels in the room. Apparently the small print on their website says the room will only be serviced after day 4. They reluctantly gave us new towels.
Three guests, four pillows (total)
Drinking glasses were old plastic scratched glasses. How easy it could’ve been to have glass drinking glasses?
Standard reply from reception “It’s company policy”
No mention of reusing towels in the room. Apparently the small print on their website says the room will only be serviced after day 4. They reluctantly gave us new towels.
Three guests, four pillows (total)
Drinking glasses were old plastic scratched glasses. How easy it could’ve been to have glass drinking glasses?
Standard reply from reception “It’s company policy”
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Date of stay: September 2023Trip type: Traveled with friends
Room Tip: Bring your own drinking glasses and pillows.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I notified the hotel 9 days prior to my arrival that I will be arriving after hours and that if there are any issues with this to let me know and I'll book somewhere else. They said this is fine and that a key will be available for me to collect when I arrive.
I arrived at the hotel, collected my key and made my way to my room. As I find it a man I have never met enters my room then a few minutes later leaves and says to me that he went into the wrong room. As I'm a single female traveller having someone I don't know enter and exit my allocated room at 2am isn't the most comforting thing.
Upon entering the room both the taps were turned on full, there was no hot water from either of the taps or the shower, the smoke alarm was beeping every couple of minutes as it needs a battery replaced and a bowl of chicken stir-fry had been left from the last guest in the fridge.
As it was 2am I knew none of these issues were going to be fixed and I also just wanted to get to sleep and on finding each of the problems I messaged the hotel to ensure they would be aware of these issues when I checked out the next morning.
On check out I notified the guy at reception of how my stay was and all was told that sometimes the housekeepers don't lock the doors after they have cleaned and a couple of oh how strange. I then messaged the hotel and got a response from the manager saying that the state of the room was fully their fault and that they were busy the day before so he did not have time to check the room.
Only apologies were given which I see as unacceptable due to be booking this accommodation for the pure purpose of being able to sleep and having a warm shower.
I arrived at the hotel, collected my key and made my way to my room. As I find it a man I have never met enters my room then a few minutes later leaves and says to me that he went into the wrong room. As I'm a single female traveller having someone I don't know enter and exit my allocated room at 2am isn't the most comforting thing.
Upon entering the room both the taps were turned on full, there was no hot water from either of the taps or the shower, the smoke alarm was beeping every couple of minutes as it needs a battery replaced and a bowl of chicken stir-fry had been left from the last guest in the fridge.
As it was 2am I knew none of these issues were going to be fixed and I also just wanted to get to sleep and on finding each of the problems I messaged the hotel to ensure they would be aware of these issues when I checked out the next morning.
On check out I notified the guy at reception of how my stay was and all was told that sometimes the housekeepers don't lock the doors after they have cleaned and a couple of oh how strange. I then messaged the hotel and got a response from the manager saying that the state of the room was fully their fault and that they were busy the day before so he did not have time to check the room.
Only apologies were given which I see as unacceptable due to be booking this accommodation for the pure purpose of being able to sleep and having a warm shower.
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Just don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managers and staff at reef palms are lovely and do whatever they can to help you ! The hotel itself is run down ( needs a Reno) but cleanish and value for the price you pay. Gardens , pool area and rooms all need a makeover . Not too far from town and close to the esplanade. If you are on a budget hotel is great , otherwise I would look elsewhere . Stayed here two weeks and all good for the price we paid. Room cleaning is only every 7 days but towels are changed every four. We used
Our own cleaning wipes to keep room and bathroom clean .
. Overall 6 out of 10 . I think the owners could improve this hotel with little money and lots of elbow grease .
Our own cleaning wipes to keep room and bathroom clean .
. Overall 6 out of 10 . I think the owners could improve this hotel with little money and lots of elbow grease .
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'll start off by saying that the customer service was amazing and the location of the hotel was very convenient, with shopping centres and the Esplanade very close by.
However, walking in to our room was disappointing as there was this bad smell, like deodorant that wasn't doing its job properly. The room was pretty and the pool looked very clean, however the single bed wasn't steadied and would move around with you when you fidgeted in the bed (it was on wheels). Leaning on the wall would cause the bed to roll. The main bed was comfy, however the aircon barely worked and so did the wifi. When they cleaned the bathroom, they took away our personal towel. The bed and towels also had stains even though they were "clean". Disappointing, as the hotel had so much potential.
However, walking in to our room was disappointing as there was this bad smell, like deodorant that wasn't doing its job properly. The room was pretty and the pool looked very clean, however the single bed wasn't steadied and would move around with you when you fidgeted in the bed (it was on wheels). Leaning on the wall would cause the bed to roll. The main bed was comfy, however the aircon barely worked and so did the wifi. When they cleaned the bathroom, they took away our personal towel. The bed and towels also had stains even though they were "clean". Disappointing, as the hotel had so much potential.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disgusting, room was filthy, mouldy. Shower was putrid. Were overcharged for the room by about $70. Were quoted one price but charged another and he said it was because only family rooms available but we were not told this. Rude and aggressive
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Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Room Tip: Horrible
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Andrea - this is a small motel not a large resort so the shuttle runs to a limited timetable.Wr always catch a taxi from the airport TO Reef Palms but book (at least the day before) the free shuttle TO the airport. Very friendly and helpful staff.
Hi, I have no idea I am sorry. We had one minor with us (16) but he was accompanied with adults.
Breakfast included is not a cooked breakfast, If breakfast is included in your room rate , you can add a cooked breakfast for an extra $8.00
You can easily call a cab or have it prearranged. The shuttles don't run that early.
We arrived about 11 pm , got a taxi to the hotel , the staff knew we were coming and gave us a code to open the box where our room keys were . They told us what room we
were in and that was that . very enjoyable hotel
"lif you're looking for a clean place, consider finding a better option even if it costs a little more. Bedbug bites can be disturbing"Read full review
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PRICE RANGE
$63 - $102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
reef palms cairns, reef palms hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
42
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Reef Palms
Which popular attractions are close to Reef Palms?
Nearby attractions include Crackerbox Palace (0.2 miles) and Opal Art Global (0.1 miles).
What are some of the property amenities at Reef Palms?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Reef Palms?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Reef Palms?
Guests can enjoy breakfast, barbeque facilities, and complimentary tea during their stay.
What are some restaurants close to Reef Palms?
Conveniently located restaurants include Guyala Cafe, Dunwoody's Tavern & Liquor Barn, and Finn Finn.
Are there opportunities to exercise at Reef Palms?
Yes, guests have access to a pool during their stay.
Does Reef Palms have airport transportation?
Yes, Reef Palms offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Reef Palms located near the city center?
Yes, it is 1.0 miles away from the center of Cairns.
Are any cleaning services offered at Reef Palms?
Yes, laundry service and self serve laundry are offered to guests.
Is Reef Palms accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.