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Getaway On Grafton

Certificate of Excellence
157 - 159 Grafton Street, Cairns, Queensland 4870, Australia
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Getaway On Grafton
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266 Reviews from our TripAdvisor Community

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Vancouver, Canada
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our room was bigger and better than our apartment in Sydney. We were blown away by the size and comfort of the rooms at Getaway on Grafton! Everything was new, the bedrooms were big, there was airconditioning, a pool and many kitchen utensils! We didn't expect to have as much as we did! The staff were very friendly and helpful... More 

Helpful?
Thank Cayley F
Brisbane, Australia
1 review
2 of 5 stars Reviewed 6 days ago NEW

Vermin in the second bedroom. Fleas and bugs caused a colleague to breakout in welts. When the colleague complained or asked for another room, none were available. Management were rude and unsymapthetic to these injuries that occured on their property. The second bedroom was unlivable due to fleas and bed bugs. We were charged for the rate of a two... More 

Helpful?
Thank JCA444
Kevlinco, Manager at Getaway On Grafton, responded to this review

Thank you for your review, but please stick to the facts in future Unfortunately, bed bugs are an on going problem in the hotel industry and we take them very seriously The problem was reported to us early one morning and a pest control officer attended that morning and treated the affected bed and surrounds, with small numbers of bed... More 

Vancouver, Canada
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent three days here after diving the Great Barrier Reef, the staff are so into making it great for you. The facility is clean and well furnished, all the bedding and kitchen equipment is like you would have at home. The staff organised hire cars and bus times and were uber helpful. The owner fetched us towels for the pool.... More 

Helpful?
1 Thank Northvanbear
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Location is good and the room was not too bad, BUT they don't supply toilet rolls when we ran out ! Never known any accommodations which doesn't like to give just one extra toilet roll, which costs only 50 cents or so. We needed to drive back to town for toilet rolls after coming back from shopping in town. We... More 

Helpful?
Thank Wakako C
Kevlinco, Front Office Manager at Getaway On Grafton, responded to this review

Wakako, sorry to hear about your disappointment in toilet paper. We have plenty of information on our website, confirmations when booking, on check-in, signage in the room that you had booked a self-contained apartment and you are required to purchase your own top ups. Sorry to note you didn't mention the roll of rubbish bin liner, bottles of dish drops... More 

Level Contributor
143 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

All four of us, 2 kids (5 & 8) and 2 of us parents, had a great time here. The host was really helpful and friendly. The location is central and close to all you need. We had a rental car here; parking below the apartments in a secured area was really convenient! We've used the BBQ at the pool.... More 

Helpful?
Thank Flyhead
Kevlinco, Front Office Manager at Getaway On Grafton, responded to this review

Hi Thanks for your review, it is always nice to get some "thanks" for our efforts, It is also nice to meet great people like yourselves! :) More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 6 days in Cairns at the Getaway on Grafton. It is located a short walk from the centre of Cairns and the Esplanade. Close enough for easy access to town and just far enough away to be quiet. The apartments are well appointed large and comfortable. Excellent location to travel in ,out and around the area. By far... More 

Helpful?
1 Thank Dmmcwillie
Vancouver
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 14, 2015

Pros: The staff was excellent, very friendly and helpful and provide very valuable information and advice on the choices of tours. We were trying to decide on a cruise to the outer reef, and they recommended us one that include a 10 min helicopter ride with almost the same price you paid for a high profile brand name with just... More 

Helpful?
1 Thank Canucks301
A TripAdvisor Member
4 of 5 stars Reviewed November 11, 2015

I stayed this hotel with my kids and parents. Living room and kitchen are enough huge. It was good for my kids. It takes 15 mins to a supermarket. It was a little far with kids. Muddy's playground is close. It was very good for kids.

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
Port Macquarie, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 26, 2015 via mobile

Well priced, great pool. Unit was small but we managed 5 with a squeeze. We found the mattress in the master bedroom to be well past it's use by date followed rather closely by the living room sofas. Time for a refit guys! Otherwise the unit suited us well. We checked the map before booking so we're prepared for the... More 

Helpful?
Thank estorilcarrerra
Adelaide, Australia
1 review
4 of 5 stars Reviewed September 15, 2015

Good location, within walking distance to the Esplanade and restaurants. We had a ground floor apartment with access to the pool, spa and barbecue area. Clean with everything we required. Would certainly stay again.

Review collected in partnership with this hotel

Helpful?
Thank I3723HEchrisd
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