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Cascade Gardens

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#24 of 68 Hotels in Cairns
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Cascade Gardens
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152 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff here were great - really friendly! They did their best to accommodate you in any way that they could - after taking the midnight flight i was able to check straight in upon my arrival at 9am. The room was very clean and a lot better value than other places I had stayed on previous trips!

Helpful?
Thank MAI133
chrismdaniel, Manager at Cascade Gardens, responded to this review

Thanks for the great review, glad you had an enjoyable stay More 

Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Room was light, modern & clean, staff very helpful & friendly , great pool with bbq but outside tables & chairs need upgrading, easy walking to shops & close to esplanade . Had trouble with wifi, & our out look was over bbq roof.

Helpful?
Thank Beth M
chrismdaniel, Manager at Cascade Gardens, responded to this review

Glad to hear you had a good stay. Currently NBN is being transfered over and we have had some issues. Sorry for any incovenience More 

Brisbane
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for 6 weeks at Cascade Gardens and I was thrilled by everything about the self-contained 1BR unit I stayed in and the property overall. It is located 2 blocks from the Esplanade (for walking, Lagoon and heaps of restaurants), 10 mins walk from Woollies or Rusty's market (fabulous fruit and veg) and 3 mins drive from Cairns Central... More 

Helpful?
Thank BrisbaneTraveller079
chrismdaniel, Manager at Cascade Gardens, responded to this review

Glad you had a great stay, hope to see you again one day soon More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Cascade Gardens Cairns is in a perfect position close to the centre of town. Walking distance to public transport, cafes, restaurants and supermarkets. The staff are very helpful, we, my 2 friends and I asked for 3 single beds in our self contained apartment and nothing was too much trouble. All the tours we booked picked us up from our... More 

Helpful?
Thank Shirley W
chrismdaniel, Manager at Cascade Gardens, responded to this review

Thank you very much for your review, glad to hear you had a great stay! More 

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Wow. Very unprofessional manager. I rang to ask about the additional charge made to our credit card which differs from the amount on the confirmation. Had to endure her barrage of 'how dare i demand a refund' (which i didn't even), 'its a worldwide charge that all people have to pay' etc etc. Yes, don't let your customers even get... More 

Helpful?
Thank rosie s
chrismdaniel, Manager at Cascade Gardens, responded to this review

Thank you for your review we work very hard to please all our guest but there are times when no matter what we do we cant always please everyone. Reading your review its not about the customer serivce you recieved after hours, the free upgrade to the superior one bedroom apartment instead of the studio you booked, the free $10.00... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

Recently spent a week at Cascade Gardens and I can highly recommend it. Arrived late at night and the late-entry system worked perfectly. The studio room (with a large double and a single bed) was spacious with a well-equipped kitchen area - big fridge and freezer with ice-making gear. The shower room was large enough to swing the proverbial cat... More 

Helpful?
Thank Johnny S
CascadeGardens, Manager at Cascade Gardens, responded to this review

Thank you very much for you kind review! Hope to see you back here again one day. More 

Brisbane Australia
Level Contributor
199 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed August 19, 2016

I chose this property on the strength of the reviews and because it had a kitchen and guest laundry. The facilities did not disappoint. The kitchen and bathroom appeared to have been recently renovated. Everything was clean. We were given an apartment with 3 flights of stairs - no problem we are agile 60s and didn't have much luggage. Unfortunately... More 

Helpful?
Thank Marilyn50
CascadeGardens, Manager at Cascade Gardens, responded to this review

Dear Mailyn, Thank you so much for your review. We certainly were waiting for it in anticipation! We appreciate your review regarding our rooms, we have just been newly renovated and we do pride ourselves in our clean rooms. My apologies you had to wait for check in, we were serving (gossiping) with other guests at the time. We like... More 

York, United Kingdom
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 16, 2016 via mobile

We booked three nights in Cairns as part of our Australia trip. After a flight up from sydney we were ready just to crash out. We arrived and got my email open, entered the code for the safe and there was no key for us! The out of hours number didn't have an area code just 8 digits but no... More 

Helpful?
Thank robhunton
CascadeGardens, Manager at Cascade Gardens, responded to this review

Dear Robhunton, Thank you for your review! We are still so sorry about the night safe mix up and we are so appreciative that you were so understanding. Glad we were onsite to assist you! So lovely to hear how much you enjoyed our facilities and first holiday in Australia! Thank you -Management More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 13, 2016

This is a great little studio apartment conveniently located only a few blocks walk away from the heart of the action in Cairns. The location is in the heart of the church precinct and it was very quiet at all times of the day. All staff were very friendly and made us feel most welcome. The kitchenette had everything you... More 

Helpful?
Thank Heidi C
CascadeGardens, Manager at Cascade Gardens, responded to this review

Dear Heidi, Thank you for taking the time to review our property! So lovely to hear that you enjoyed your stay with us and thought our apartments were cute! We can't wait to see you next time in beautiful Cairns. - Management More 

Great Yarmouth, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2016 via mobile

I stayed for 3 nights at cascade gardens such lovely energies in the gardens and house and rooms.A very clean tidy place to stay very peaceful the gardens are a must see . Alan and Alesia and there family made me feel very welcome I hope to go back soon .

Helpful?
Thank Raymond M
CascadeGardens, Manager at Cascade Gardens, responded to this review

Thank you for the lovely comments, glad you had a enjoyable stay More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
If you want to experience Cairns - do it in style and stay with us. We are a family run business and we live on site which gives our resort that personal touch. We love helping our guest and pride ourselves on making sure your holiday is the best it can possibly be. The resort lies in the Heart of Cairns, within a five minute walk to the Cairns CBD or our famous stunning lagoon pool which is located along the tranquil Cairns Esplanade. We offer fully furnished boutique style apartments equipped with everything you need for one guest or five. We have cute to boot studio apartments - perfect for couples on a romantic getaway or that conference with work. Our studios boast full kitchen facilities as well as LCD TV to watch whilst you relax in bed. Our desirable One Bedroom apartments are perfect for couples or Families. They offer that touch more privacy and come with full kitchen and washing facilities. Our Amazing two bedroom apartment is truly stunning. It boasts a massive master bedroom complete with en-suite and spa bath. There is also a second bathroom, huge living area and full kitchen and washing facilities. Truly beautiful! We also offer accommodation in a small dorm for backpackers who wish to stay in style and are looking for a more upmarket option. Our resort also offers our guests gym facilities, a public laundry on site including washing machines and dryers. A beautiful pool area complete with a bubbling spa, shady umbrellas and reclining chairs to melt the stress of daily life away. A large BBQ area perfect for a gathering with friends and family. We also offer a fully equipped tour desk to book all your tours to the amazing Great Barrier Reef to skydiving for all you adrenaline junkies. ... more   less 

Additional Information about Cascade Gardens

Address: 175 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $91 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cascade Gardens 3.5*
Number of rooms: 40
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Also Known As:
Cascade Gardens Cairns
Cascade Gardens Hotel Cairns
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