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Hides Hotel Cairns

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308 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Brisbane
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Stayed in Heritage double ensuite room. Very old hotel. Very tired. Friendly staff. Room was comfortable. Very noisy - our room was above PJ O'Briens night club - could hear activity until 4am. Don't book room 72. Very easy to walk to everything you need. We only stayed 1 night as we were overnight in Cairns to board a P... More 

Helpful?
Thank Robelle275
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Robelle275, Thank you for your review of Hides Hotel Cairns. We are glad you found your room comfortable, the staff to be friendly, the hotel in a good location and you enjoyed the complimentary light breakfast on the balcony. We apologise you found your room to be noisy, and have taken your comments on board. Kind Regards, Stuart Johnstone... More 

Auckland Region, New Zealand
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We picked this hotel because it offered 24 hour check in and central location. All good on those points. Check in went OK. Sadly the room was very very old and tired. Sheets not too clean. Very nosiey, even on a Tuesday nite 2 am. Our flight was a long one and we really looking forward to sleeping. Breakfast next... More 

Helpful?
1 Thank Tracy R
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Tracy R, Thank you for your review of Hides Hotel Cairns. We are glad our 24 hour check in service and central location were suitable and beneficial during your travels, and that you found the team to be friendly, and the complimentary breakfast enjoyable. We are disappointed you found the sheets were not adequately clean. We have flagged this... More 

Travelers are raving about these Cairns hotels

Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A pretty dismal old place. While it has some heritage charm, the room was grungy, with French glass doors to a sort of balcony with no curtain. So a lot of light came into the room at night. I tried hanging a blanket (which was dirty) over the doors but didn't help much. The shared bathroom was clean and spacious.... More 

Helpful?
1 Thank Jintycat
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Jintycat, Thank you for your review of Hides Hotel Cairns. We are glad you found the shared bathrooms to be clean and spacious, and the breakfast to be adequate. Your comments regarding the curtains is of concern to us, and have been passed on to the maintenance team to investigate and amend. We apologise for the inconvenience this caused,... More 

Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had to swap rooms as soon as we arrived because of the frosted windows (I need to be able to see out) This was no problem and Sharon handled things perfectly. Basic room was clean. What we really loved about Hides Hotel was that we could walk to everything we wanted to see and do. Sharon on reception and Wayne... More 

Helpful?
1 Thank jillcavanagh
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi jillcavanagh, We are happy to hear your enjoyed the location of Hides Hotel, being situated centrally in the Cairns CBD, and you found your room to be clean. Our staff prides themselves on providing high standards of customer service, and are happy to help with any requests or queries our guests raise, to make their stay a comfortable and... More 

Ho Chi Minh City, Vietnam
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

They was preparing old office building to hotel. I was stay 1 night: small room, not clean and bathroom very scary and so hauntingly. Good location. Not recommend stay here! You will can't sleep all night.

Helpful?
1 Thank NinhVN
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear NinhVN, Thank you for your review of Hides Hotel Cairns. We are glad you enjoyed the hotel’s central location within the Cairns CBD. We apologise you feel the cleanliness of the rooms and bathrooms were not up to scratch. This feedback has been noted, and passed on to our housekeeping team for action. We sincerely appreciate the time it... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 24, 2016 via mobile

Great location however the continental breakfast is a little poor. Just cereal, juice, toast and hard boiled eggs. Room was very basic yet clean. Do a good check of your bed at night with a torch as we all got bed bugs, seems there are many other complaints about them too.. Very common up there in cairns though.

Helpful?
Thank Ms_Kiki_AU
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Ms_Kiki_AU, Thank you for your review of Hides Hotel Cairns. We are glad you found the hotel to be in a great location and the room to be clean. We offer a complimentary light breakfast to all of our guests, which includes a selection of breads with accompanying preserves, a selection of cereals, boiled eggs, juice, tea and coffee.... More 

Perth, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 19, 2016 via mobile

Great location for the price. Room was very clean. Noisy everytime some else opens or closes their room doors. Breakfast is not exciting. Staff are very friendly and helpful. Onsite parking fills up quickly.

Helpful?
Thank reynolds604
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi reynolds604, Thank you for your review of Hides Hotel Cairns. We are happy to hear you found your room to be clean, and the staff to be friendly and helpful, and the hotel to be in a great location. We do advise to pre-book a carpark, as we only have a limited number of spaces available. A light breakfast... More 

Melbourne, Australia
Level Contributor
79 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 14, 2016

Previous times I've stayed here we were in the "motel rooms" section. This time we were in the "heritage" section, i.e. the old part of the hotel. The rooms here are more basic, but still clean and acceptable for the price. Our room had a door to the public balcony, which was nice for bringing and drinking tea, wine etc.... More 

Helpful?
1 Thank Michael L
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Michael L, Thank you for your review of Hides Hotel, and for choosing to stay with us again. We are pleased to hear you found the heritage rooms to be clean and acceptable. The heritage rooms that open onto the large Queenslander style balcony are lovely and conveniently close to the breakfast room. We apologise you found the room... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 2, 2016

I showed up at the hotel around 9:30 one night after traveling all day and needing a place to stay desperately. The lady at the front desk, Cheryl, was super kind and accommodating. She let me see the room I would be staying in before I paid, assured me everything would be clean and informed me of the wifi information... More 

Helpful?
Thank Gabrielle C
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Gabrielle C, Thank you for your review of Hides Hotel Cairns. We are glad to hear you enjoyed your stay with us, and found the rooms to be clean and comfortable. Cheryl will be delighted to receive your feedback. We have 24 hour reception at Hides Hotel, so are happy to accommodate late night walk-ins. Thank you for choosing... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 14, 2016 via mobile

This would have to be the most horrible 'hotel' I have ever stayed at! I have stayed at 1* hotels in Myanmar (Burma) that had better facilities and were cleaner than here. There was not indication on our booking that we would not have a bathroom in our room. Every surface feels dirty, there are stains on the walls and... More 

Helpful?
3 Thank Julia S
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Julia S, We are very concerned to learn of your unsatisfactory stay at Hides Hotel Cairns. Our housekeeping staff prides themselves on the high standards of cleanliness they uphold, and are disappointed to receive your feedback. Please be assured this will be monitored more closely in the future. Only recently new sheets and towels were purchased, and are now... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Pool
  • Room Service
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hides Hotel Cairns offers affordable accommodation right in the heart of Cairns. It is surrounded by restaurants, pubs and shops and is only a short walk to the Casino, Reef Fleet Terminal, Esplanade Lagoon Pool, Cairns Central Shopping Centre and Kuranda Railway Station. With the convenience of public transport 100 metres from reception and a tour desk to book all your tours that will collect you from our Hotel, you will be able to enjoy the Great Barrier Reef, Daintree Rainforest, Kuranda Village and all of what Tropical North Queensland has to offer. Hides Hotel Cairns is a preferred and recommended leisure property for the tourist, corporate, family and large groups visiting Tropical North Queensland. It offers both the comfort and convenience of a modern, large and comfortable hotel or the nostalgic charm and grace of budget heritage rooms. ... more   less 

Additional Information about Hides Hotel Cairns

Address: 87 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $58 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hides Hotel Cairns 3.5*
Number of rooms: 102
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Also Known As:
Hotel Crocodile Hides
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