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Hides Hotel Cairns

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302 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Great location however the continental breakfast is a little poor. Just cereal, juice, toast and hard boiled eggs. Room was very basic yet clean. Do a good check of your bed at night with a torch as we all got bed bugs, seems there are many other complaints about them too.. Very common up there in cairns though.

Helpful?
Thank Ms_Kiki_AU
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Ms_Kiki_AU, Thank you for your review of Hides Hotel Cairns. We are glad you found the hotel to be in a great location and the room to be clean. We offer a complimentary light breakfast to all of our guests, which includes a selection of breads with accompanying preserves, a selection of cereals, boiled eggs, juice, tea and coffee.... More 

Perth, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Great location for the price. Room was very clean. Noisy everytime some else opens or closes their room doors. Breakfast is not exciting. Staff are very friendly and helpful. Onsite parking fills up quickly.

Helpful?
Thank reynolds604
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi reynolds604, Thank you for your review of Hides Hotel Cairns. We are happy to hear you found your room to be clean, and the staff to be friendly and helpful, and the hotel to be in a great location. We do advise to pre-book a carpark, as we only have a limited number of spaces available. A light breakfast... More 

Melbourne, Australia
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Previous times I've stayed here we were in the "motel rooms" section. This time we were in the "heritage" section, i.e. the old part of the hotel. The rooms here are more basic, but still clean and acceptable for the price. Our room had a door to the public balcony, which was nice for bringing and drinking tea, wine etc.... More 

Helpful?
1 Thank Michael L
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Michael L, Thank you for your review of Hides Hotel, and for choosing to stay with us again. We are pleased to hear you found the heritage rooms to be clean and acceptable. The heritage rooms that open onto the large Queenslander style balcony are lovely and conveniently close to the breakfast room. We apologise you found the room... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I showed up at the hotel around 9:30 one night after traveling all day and needing a place to stay desperately. The lady at the front desk, Cheryl, was super kind and accommodating. She let me see the room I would be staying in before I paid, assured me everything would be clean and informed me of the wifi information... More 

Helpful?
Thank Gabrielle C
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Gabrielle C, Thank you for your review of Hides Hotel Cairns. We are glad to hear you enjoyed your stay with us, and found the rooms to be clean and comfortable. Cheryl will be delighted to receive your feedback. We have 24 hour reception at Hides Hotel, so are happy to accommodate late night walk-ins. Thank you for choosing... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 14, 2016 via mobile

This would have to be the most horrible 'hotel' I have ever stayed at! I have stayed at 1* hotels in Myanmar (Burma) that had better facilities and were cleaner than here. There was not indication on our booking that we would not have a bathroom in our room. Every surface feels dirty, there are stains on the walls and... More 

Helpful?
3 Thank Julia S
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Julia S, We are very concerned to learn of your unsatisfactory stay at Hides Hotel Cairns. Our housekeeping staff prides themselves on the high standards of cleanliness they uphold, and are disappointed to receive your feedback. Please be assured this will be monitored more closely in the future. Only recently new sheets and towels were purchased, and are now... More 

Travelers are raving about these Cairns hotels

Sydney
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 14, 2016

This place is really basic. That would be OK if you were paying third world prices for third world quality. I'm being a little unfair here to hotels I've stayed at in places like Tanzania, New Guinea, Mozambique...all of which were better than this place. The pillows are flat and lifeless, and seem like they are several years old. Reception... More 

Helpful?
1 Thank Chris V
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Chris V, We are very concerned to learn of your experience at Hides Hotel Cairns. Your comments regarding your pillows and smell of the hotel are of great concern to us. Housekeeping is looking into the purchasing of new pillows, and we apologise that the pillows were not to your liking. Please be assured your feedback has been passed... More 

Gold Coast, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 5, 2016

Clean linen, daily fresh towel service, good aircon & fan, quiet at night &spacious uniform rooms as advertised. Daughter really enjoyed the free self-serve breakfast of boiled eggs, toast, juices, cereal, tea & coffee on the queenslander style balcony. Centrally located near restaurants & lagoon. Large building with many rooms. Building work outside during visit only heard if sitting on... More 

Helpful?
Thank AliGCGoldie
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi AliGCGoldie, Thank you for your review of Hides Hotel Cairns, we are very glad you enjoyed your stay with us. The free light continental breakfast is definitely popular amongst our guests, which is often pleasantly enjoyed on the spacious balcony. We appreciate the time you have taken to provide your feedback and will certainly look into addressing the issues... More 

Torquay, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2016 via mobile

Having read some reviews I can't believe what annoys some princesses. Room was clean and tidy. Price was right. Location couldn't be more central. Felt like Humphrey Bogart eating brekky on the verandah. No WiFi??? Oh no! Must mean the end of the world. Maybe I should put my phone down and go see it before it ends.

Helpful?
1 Thank Kenny H
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Hi Kenny H, Thank you for your very good review of Hides Hotel Cairns. We are so glad you were satisfied with your stay. Hides Hotel is in an excellent location in the heart of Cairns, within walking distance to restaurants, the lagoon and Reef Fleet Terminal. Hides Hotel currently offers Wi-FI for a small fee, otherwise Cairns hotspot wireless... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 12, 2016

Reasonably renovated and clean. Good location. Most staff excellent except for one weekend male room service "maid" wh was exceptionally rude. Our pillows were taken when the room was serviced and when I asked he replied, quite abruptly, that he couldn't go and open up all the rooms to find them! In house wifi only works near reception mostly and... More 

Helpful?
Thank Tony D
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear Tony D, Thank you for taking the time to review Hides Hotel Cairns. We are glad to hear you found the hotel to be clean and in a good location, in the centre of the CBD. Our staff strive to uphold the highest levels of service to our guests at all times. Thank you for bringing to our attention... More 

Sydney, Australia
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed May 24, 2016

I was not too favourably impressed with my stay here 3 years ago. This time I booked for 2 short stays either side of a trip to the hinterland. While previous standards were poor, they have deteriorated to the point of being totally unacceptable. I was staying in Superior rooms. These are not fitted out in a standard manner, except... More 

Helpful?
1 Thank LesS_10
OceanGroup, Manager at Hides Hotel Cairns, responded to this review

Dear LesS_10, Thank you for your review, and for choosing to return to Hides Hotel. We are very sorry to hear you experienced an unsatisfactory stay. Our rooms have been fitted out to reflect the heritage aspects and character of our unique property. We are disappointed that you found the room to be inadequate and in need of maintenance, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Pool
  • Room Service
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hides Hotel Cairns offers affordable accommodation right in the heart of Cairns. It is surrounded by restaurants, pubs and shops and is only a short walk to the Casino, Reef Fleet Terminal, Esplanade Lagoon Pool, Cairns Central Shopping Centre and Kuranda Railway Station. With the convenience of public transport 100 metres from reception and a tour desk to book all your tours that will collect you from our Hotel, you will be able to enjoy the Great Barrier Reef, Daintree Rainforest, Kuranda Village and all of what Tropical North Queensland has to offer. Hides Hotel Cairns is a preferred and recommended leisure property for the tourist, corporate, family and large groups visiting Tropical North Queensland. It offers both the comfort and convenience of a modern, large and comfortable hotel or the nostalgic charm and grace of budget heritage rooms. ... more   less 

Additional Information about Hides Hotel Cairns

Address: 87 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $62 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hides Hotel Cairns 3.5*
Number of rooms: 102
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Also Known As:
Hotel Crocodile Hides
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