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Reef Gateway Apartments

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98 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Diamond Creek
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 11, 2016 via mobile

Arrived early and was able to get into our room,no aircon on and hadnt read manuel to turn on 3 switches to get a very old noisy ac working.Went down to ask for help manager resentedly came up and got it working but was very sarcastic.Asked help with suggestion for lunch got told plenty of eaterys but he didnt get... More 

Helpful?
1 Thank Gail W
A TripAdvisor Member
3 of 5 stars Reviewed April 30, 2016 via mobile

Stayed for 6 nights with hubby and 2 kids. Great location close to everything. Lots of room. Minor things to look at - aircons are v noisy, no ceiling fans in b/rooms. Main b/room needs a block out curtain and shower screen isn't long enough - hard to stop it going all over the floor! Oh and a small hot... More 

Helpful?
1 Thank A TripAdvisor Member
Forrest Beach, Australia
Level Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed February 9, 2016

Had an appointment at Cairns Base Hospital, wow it was just across the road. Very handy to restaurants and not far from shops. The reception staff were great and very organised. We had a two bedroom apartment ground floor. It was very spacious, clean and extremely quiet. The grounds are extremely tidy and plenty of off street parking. Very secure... More 

Helpful?
3 Thank Carol D
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 15, 2015 via mobile

On a recent stay found the place to be too far from the centre of Cairns, the room was well below average with mould covering the bathroom window, grout and the shower leaking. Trip hazards everywhere with raised drains on walkways to the rooms, and an uneven floor in the bathroom. Dodgy air-conditioning, ceiling fans that are scarily loose and... More 

Helpful?
1 Thank Infrequency
Sydney
Level Contributor
180 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed September 30, 2015 via mobile

We were quite worried about staying here given the last review but our fears were unfounded after we settled into our nicely renovated room. I think all the apartments are different and the one we stayed in was very modern and comfortable facing the pool on the ground level. There was even free wifi and we enjoyed the quiet surroundings... More 

Helpful?
2 Thank AustTrail
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 21, 2015

Rm 5 infested with bed bugs, woke covered and bitten. Management deny then retracted accusing me for bringing them. Bad treatment and refusing to handle this situation was deplorable. Infestation had six stages, previous guests should contact the health department for advise. He gave no instructions and did not file a incident report, lack of knowledge on subject resulted in... More 

Helpful?
3 Thank Pamela G
Port Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 13, 2015

Three families stayed one week. First night room 5 had bed bugs, response by management was to blame the guest, a new room had to be asked for - bed bugs were a full blown infestation. No apology or help offered, clothing and luggage needed to be cleaned at own cost or disposed of. On day 6 two wallets went... More 

Helpful?
1 Thank Steve P
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 8, 2015

We had a 2 bedroom apt. The staff were pretty nice. And the decor the was also reasonable, but dated. The shower leaked water, everywhere. The dryer didn't work. The dishwasher was out of order. The aircon didn't work. The staff texted us to see what time we were arriving and after giving them a time indication they still weren't... More 

Helpful?
Thank Kayla D
Nowra, New South Wales, Australia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 19, 2015

My husband, 4yr old daughter and I stayed in a ground floor superior two bedroom appt for 7 nights. Although the website states the the appt is recently renovated, it is quite rough in areas and definitely not as big as it looks on the website. Pros- Price; easy check in; nice bathroom and kitchen; washer and dryer in room;... More 

Helpful?
Thank Sarah S
Mudgee, New South Wales, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 25, 2015

Very clean and comfy, everything you need, close walk to shops, staff were great, easy to book any tours.pool and bbq area clean, free car parking available. Somewhat quiet, wr are from the country so was atad noisy for us at night.

Helpful?
Thank Diane M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more   less 

Additional Information about Reef Gateway Apartments

Address: 239 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $82 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Reef Gateway Apartments 4*
Number of rooms: 23
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Also Known As:
Reef Gateway Apartments Cairns
Hotel Style:
#29 Luxury Hotel in Cairns
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