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Ingenia Holidays Cairns Coconut

1,069 reviews
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Traveler (238)
Room & Suite (159)
Pool & Beach (60)
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Overview
  • Excellent81%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“caravan park”(81 reviews)
“splash park”(42 reviews)
“coconut resort”(41 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Suites
5.0 Star Hotel
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Reviews (1,069)Write a Review
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All reviewscaravan parksplash parkcoconut resortensuite cabinluxury villasun lagoonjumping pillowpancake breakfastfree pancakeoutdoor cinemagarden poolaqua aerobicskids activitiesmini martgreat place for kidsgrey nomadspowered site
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231 - 235 of 1,030 reviews
Reviewed October 15, 2017

So great off toddlers. The mini coconut is perfect for small children and our 2 year old was able to play on the equipment without us having to climb on as well like you have to at so many playgrounds. Two beautiful pools, one with...More

Review collected in partnership with this hotel
Thank 228ezray
Response from Ingenia H, Guest Relations Manager at Ingenia Holidays Cairns CoconutResponded October 17, 2017

Thanks 228ezray! It's so nice to see that you appreciated our 'toddler facilities' during your recent stay with us and we're glad you mention the great value of our park. We sure have an abundance of fun activities and we hope you got to use...More

Reviewed October 14, 2017

Ideal place for families with kids of any age. The location was fantastic, being only 7 minutes to the Esplanade. Staff were extremely helpful and the grounds were immaculate. We would definitely stay there again and have already recommended it to family and friends!More

Review collected in partnership with this hotel
Thank joannen374
Response from Ingenia H, Guest Relations Manager at Ingenia Holidays Cairns CoconutResponded October 17, 2017

Thank you for a great review, joannen374! We agree our location is absolutely ideal and we hope you took the time to explore the local area during your stay. We pride ourselves on our customer service and are glad to see it was a a...More

Reviewed October 13, 2017 via mobile

We stayed here after our other accomodation booking was cancelled. So glad it was. I had looked at booking this before we left home but was worried there was so much to do we may never leave the park to explore our destination. We had...More

Thank Nicole B
Response from Ingenia H, Guest Relations Manager at Ingenia Holidays Cairns CoconutResponded October 17, 2017

Hi Nicole, and thank you for your review. We're so glad we could accommodate you after your unforeseen cancellation. We sure have a lot to offer but our convenient location makes it easy to venture out and explore all that Cairns has to offer as...More

Reviewed October 13, 2017

Our family review on the park was fantastic, staff was always happy and very helpful. The whole park was clean and enjoyable, the only problem we had, was both villas main bedrooms air conditioners where faulty, which made some nights sleep very uncomfortable. Overall, we...More

Review collected in partnership with this hotel
Thank jennyrQ6103HI
Response from Ingenia H, Guest Relations Manager at Ingenia Holidays Cairns CoconutResponded October 17, 2017

Thank you, jennytQ6103HI, for the 5/5 and a great review. We're so glad to see you enjoyed the customer service skills of our lovely staff during your stay and we hope you made the most of your time around our great facilities and lovely surroundings....More

Reviewed October 12, 2017

Swimming pools were nice. Cafe was terrible. BBQs wherr clean but not all of them worked. Movies shown on the "big screen" where about 15 years old. Unfortunately had a pair of $500 bose headphones go missing after we checked. Left them in the room....More

Review collected in partnership with this hotel
Thank adammJ3924SZ
Response from Christopher S, Public Relations Manager at Ingenia Holidays Cairns CoconutResponded November 1, 2017

Hi adammJ3924SZ, and thank you for taking the time to share your feedback with us. We're glad you enjoyed our swimming pools during your stay, and hope you took the opportunity to use some of our other facilities too. We're sad to see our Cafe...More

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About
Awards & Recognition
Travelers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
$72 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cairns
#1 Luxury Hotel in Cairns
#1 Romantic Hotel in Cairns
#2 Best Value Hotel in Cairns
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$72 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cairns
#1 Luxury Hotel in Cairns
#1 Romantic Hotel in Cairns
#2 Best Value Hotel in Cairns
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (238)
Room & Suite (159)
Pool & Beach (60)
Dining (18)
Amenities (90)
Family and Play Areas (46)
Questions & Answers
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Mandy3
November 19, 2017|
AnswerShow all 2 answers
Response from Laurelin B | Reviewed this property |
Hmmm, I’m not sure. They definitely had gocart hire. And they have a designated bike track. But we had our bike with us, so didn’t need to look into hire. Perhaps give them a buzz to check. 😊
2
Votes
mel732017
July 10, 2017|
AnswerShow all 7 answers
Response from Ralph M | Reviewed this property |
It's a holiday park, we found it comfortable, if patrons have a severe back injury and have sleeping arrangements needed I suggest call the park itself, I'm sure they would do their utmost to accommodate your needs.
0
Votes
kiwi_i_am
May 28, 2017|
AnswerShow all 2 answers
Response from CCHRManagement | Property representative |
We have three departures per day during the week to the city and the major shopping centres and two per day in the weekends.
1
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Room Tips
"Tropical cabins are great for families."
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"choose a cabin"
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"If you wish a quiet cabin, ask for a cabin away from the pool, playground areas."
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"Rooms towards the back of the resort would be quieter away from the highway."
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