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Rydges Esplanade Resort Cairns

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1,046 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Esplanade Resort Cairns
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Showing 957: English reviews
Reviewed 3 weeks ago via mobile

My wife and I arrived late on a wet Friday night after a late flight from Brisbane. The welcome at Rydges Esplanade Cairns was warm and welcoming. We were efficiently checked in and our room allocated. As it was so late we both retired to bed so did not have a good check of the Room. On waking the following...

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Helpful?
Thank Neil J
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Neil J, Thank you for taking the time to review your recent stay with us. It is through such detailed feedback that we can focus on where we can make the necessary enhancements to improve on the overall guest experience. We trust that you enjoyed your overall time in Cairns and we hope for an opportunity to welcome you...

Brisbane, Australia
Reviewed 3 weeks ago via mobile

The room I was allocated had an interconnecting door with the next room (not in use as I was staying alone). The door created a paper thin noise barrier to the point I could hear every bodily function on those next door, not to mention the screaming toddler. A calm complaint twice to reception only resulted in a knock on...

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Helpful?
Thank Suz S
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Suz S, Thank you for your feedback and my apologies that you disturbed during your stay. If you do find yourself staying with us again please contact myself directly so that I can ensure you a memorable stay for all the right reasons. I trust that you enjoyed your overall time in Cairns. Kind Regards, Andrew Wallis. General Manager.

christchurch
Reviewed 4 weeks ago

Very happy with our room. 2 double beds both really comfortable. Awesome pool and bar.staff were amazing, checked in super quick and before normal check in time.bar staff very friendly and helpful. Very shocked to receive a free bottle of wine for my birthday. Was very humbled by this .i cant fault it, very good experience. Bathroom slightly dated but...

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Helpful?
Thank billylee
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear billylee, Thanks for all your wonderful comments - we hope you enjoyed your birthday and look forward to welcoming you back on your next visit. Kind regards, Andrew Wallis. General Manager.

Basingstoke, United Kingdom
Reviewed 4 weeks ago

We arrived late as our flight was delayed but reception was both friendly and helpful. It was a Saturday night and the initial impression of the lobby was not good- a lot of rowdy guests hyper-charged on alcohol. We headed for our room where we stayed for two nights. It was on a high floor with a view over the...

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Helpful?
Thank Philip S
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Philip S, Thank you for your comments following your recent stay with us. It was pleasing to read that you enjoyed the location of the hotel and that the accommodation met your expectations. Perhaps on your next visit you will be able to stay longer and we look forward to welcoming you back if given the opportunity. Kind regards,...

Nottingham, United Kingdom
Reviewed 4 weeks ago via mobile

2 pools, 2 restaurants, AMAZING breakfast buffet, lovely staff, clean & fresh rooms with excellent views no matter what side of the hotel you stay in. Very popular with tour groups not a honeymoon hotel. But excellent budget. Become a member on their website to receive discount when booking and when in the hotel.

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Helpful?
Thank Morgan R
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Morgan R, Thank you for your personal recommendation and wonderful feedback. We trust that you enjoyed your overall time in Cairns and hope to get an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Melbourne, Australia
Reviewed January 19, 2017

Hotel is off the pace and a good 1+km to the heart of Cairns where all the activity is. There are few restaurant options close. When I called reception to query why my room had not been cleaned, I was told that unless I explicitly put the "clean my room" tag on my door, my room would only be cleaned...

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Helpful?
Thank Chris B
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Chris B, Thank you for you recent review. I understand your frustrations in terms of requesting your room to be cleaned and will certainly speak with the team to ensure that they handle any such future requests in a more appropriate manner. I trust that you enjoyed your overall time in Cairns. Kind regards, Andrew Wallis. General Manager.

Crewe, United Kingdom
Reviewed January 17, 2017 via mobile

Upon arrival to the hotel I was directed to my room, it was comfortable and overlooked the pool. The hotel is situated close to the boulevard and outdoor gyms, it's only about 20 minutes walk along to the main shopping area. It has plenty of food eateries and outdoor BBQs close by also. Has great links for dya trips including...

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Helpful?
Thank RachSteaders
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear RachSteaders, Thank you for such a wonderful review. We trust that you enjoyed your overall time in Cairns and that you will get an opportunity to visit us again in the near future. All the best with the rest of your travels around Australia. Kind regards, Andrew Wallis. General Manager.

Melbourne, Australia
Reviewed January 13, 2017

We (2 kids, 2 parents and grandma) had a lovely family holiday in a 2 bedroom apartment. Apartment perfectly suitable for our needs - an extra sharp knife or two would have been handy, as we did cook a few meals. Location is perfect if you have kids as there is a lot to do pretty much across the road...

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Helpful?
Thank Mandy B
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Mandy B, Thank you for your wonderful comments. It was pleasing to read that you enjoyed your overall stay with us and we hope to get an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Reviewed January 8, 2017 via mobile

Stayed here one night, hotel staff was friendly and let us check in early and took care of all our luggage. About a 15min walk to the city center. The rooms are well kept. The concierge was helpful in booking our transport.

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Helpful?
Thank Annamaria O
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Annamaria O, Thank you for your recent comments - it was pleasing to read that you found the team to be both friendly and helpful. We trust that you enjoyed your overall time in Cairns and hope to get an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Reviewed January 6, 2017 via mobile

We've stayed in many 4* Rydges over the years and they all seem to have the same good points and bad points. Rydges Esplanade Cairns is no exception. Good: Bar, and restaurant including breakfast was good and of a 4* expectation. Outlook and location were quite good. Staff were very friendly. Free onsite parking was a massive bonus for us....

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Helpful?
1Thank oj_sb
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear oj_sb, Thank you for your recent review. We certainly appreciate the time taken to highlight not only the positive aspects of your stay but also the areas where you felt we can improve. It is only through such feedback that we can find ways in which we can enhance the overall guest experience. We trust that you enjoyed your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $98 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Rydges Esplanade Resort Cairns staff and other travelers.
16 questions
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Questions? Get answers from Rydges Esplanade Resort Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay somewhere else!”
 of 5 bubbles barlo55barlo, Jan 19, 2017 | Read review
“Pay a little extra for a nice sea view room”
 of 5 bubbles tirelesstraveller204, Jan 1, 2017 | Read review
“Higher floors for best views.”
 of 5 bubbles barbarad2882, Dec 31, 2016 | Read review
“Ask for a room with ocean views”
  • Enjoying a nice cup of tea with a beautiful view
 of 5 bubbles mikkiconnell, Dec 28, 2016 | Read review
“Get a room away from the pool area.”
 of 5 bubbles themets2016, Dec 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question