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Rydges Esplanade Resort Cairns

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968 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Esplanade Resort Cairns
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Showing 883: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We stayed in the apartment and we found a Broken dishwasher and shower. lack of room service. The room keys wouldn't Work and we had to keep heading down to Reception to renew them the rooms were not inviting either😕 The only good thing about our stay was the fact the attendants fixed our broken things.

Helpful?
Thank Lagan G
Justin M, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Lagan G, Thank you for your feedback following your recent stay and my apologies for the frustrations that you experienced. It is however pleasing to read that the team responded to your concerns and that the issues were rectified. I trust that you enjoyed your overall time in Cairns. Kind regards, Andrew Wallis. Hotel Manager. More 

Queensland, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

All the hotel staff were so pleasant! Free wifi was good. They didn't mind printing and faxing pages for us as we were in the middle of a house contract. The hotel rooms were lovely and we got a nice ocean view.

Helpful?
Thank Samantha K
Justin M, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Samantha K, Thank you for taking the time to share your feedback. All the best with your house contract and we hope to have an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. Hotel Manager. More 

Mackay, Australia
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent location on the Esplanade away from the main city centre and tourist spots. Not priced like the usual Cairn's rip offs. Excellent reception and concierge staff. Was most impressed when reception staff advised two young girls they could not get free wi fi login details without their parents being present. Room on the 10th floor which was away from... More 

Helpful?
Thank mildew1949
Andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear mildew1949, Thank you for your wonderful feedback following your recent experience with us. Pleasing to read that you were able to enjoy the facilities on offer and that the service provided by the team made a real difference to our stay. I trust that you will get an opportunity to return in the near future. Kind regards, Andrew Wallis.... More 

Palm Cove, Australia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room was spacious and clean. The outside needs some serious work, paint, pressure hose etc. we were annoyed that our room was not ready till 2.20 even though they said garaunteed after 2! Found the fire and ice buffet really expensive for what you get. Steaks were tiny and desserts were served in plastic throw away wine cups. Really for... More 

Helpful?
Thank TMbeachlover
ACT
Level Contributor
104 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We drove in without a reservation and were greeted by friendly staff. Clean room with lovely view. Far enough from the main restaurant area to be quiet but close enough to walk. Didn't try on site facilities at all so can't comment. Enjoyed our 2 night stay and would revisit.

Helpful?
Thank HAMACT
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear HAMACT, Thank you for your feedback following on from your recent stay. We certainly appreciate the positive comments and hope to have an opportunity to welcome you back to the Rydges Esplanade, Cairns in the near future. Kind regards, Andrew Wallis. Hotel Manager. More 

Gladstone, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really enjoyable stay. Had a ocean view room and loved watching the cruise ships come into and depart Cairns. Room was very comfortable, clean and had an adjustable aircon, which was great. The buffet breakfast offered heaps of choices and was always hot and plentiful. Great selection of fresh fruit and fruit juices. Fire & Ice buffet at night was... More 

Helpful?
1 Thank KathE59
Sydney, Australia
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is beautifully located away from the busy tourist block and perfectly positioned across from all the wonderful childrens facilities the Cairns esplanade has to offer. Although the rooms were well appointed, the breakfast buffet was very ordinary and room service way overpriced. The upper executive suites were not worth paying extra for and the gym needs a major... More 

Helpful?
Thank donnamichael1961
Justin M, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear donnamichael1961, Thank you for your sharing your comments from your recent stay with us. We appreciate the time taken to focus on the areas where we can improve in order to lift the overall guest experience. We trust that you enjoyed your time on Cairns. Kind regards, Andrew Wallis. Hotel Manager. More 

Houston, Texas
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Rydges Esplanade hotel is located at a nice and convenient location in Cairns. Warning: Beware that there is another Rydges hotel close by and a couple of people in our group went to the other one after their walk. Our rooms were all nice and breakfasts were delicious, a big variety to choose. The staff was very personable and... More 

Helpful?
Thank 77059Happytraveler
Justin M, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear 77059Happytraveler, Thank you for such a great review and the time taken to share your comments from your recent stay with us. The team here will be pleased to read that they went "above and beyond" in their efforts to not only look after you but for getting your lost property returned promptly. We trust you enjoyed your overall... More 

Port Macquarie, Australia
Level Contributor
133 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Rydges was disappointing for this brand of hotel however the view was fantastic. The room was average and not sure but think I got bedbugs from here. Linen was not changed once in the five day stay and the room not cleaned either and towels only changed when we asked one day they were so early they gave us... More 

Helpful?
Thank Cosmo2016
Justin M, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Cosmo2016, Thank you for taking the time to review your recent stay with us. Please accept my apologies that your experience fell short of your expectations - you can however be assured that your comments will be shared with the team here as we look at ways we can improve on the overall guest experience. We hope to have... More 

Cotton Tree
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

For a Rydges hotel, this one on Abbot street in Cairns is one to avoid! From check in to the stay to attending a function, eating breakfast etc, this place failed at all levels... A great disappointment for what you would come to expect from. Rydges hotel property. Get your act together guys.... I've never rated a hotel so poorly... More 

Helpful?
Thank coll612
Justin M, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Coll612, Thank you for taking the time to review your recent stay with us although disappointing to read that your time here fell short of your expectations. Please be assured that this is not typical of our usual standards and that the overall guest expectation is a constant focus for us. Your comments will be shared with the team... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $104 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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