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Rydges Esplanade Resort Cairns

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940 Reviews from our TripAdvisor Community

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Showing 859: English reviews
Sydney, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at the Rydges Esplanade on two consecutive weekends. On Saturday 20/8/26 I waited for a long time to be seated for breakfast. An Asian family appeared a considerable time after me and the waitress immediately appeared at started speaking to them in an Asian language and started processing them. I told her in a very quiet voice that... More 

Helpful?
Thank Dagboek
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We asked for an ocean view room and were very pleased with the room we were given on the 10th floor. The view was unbeatable. The staff were all friendly and helpful. We were able to save money on food and beverages by "going green" ie not having our room serviced every day.

Helpful?
Thank Geraldine H
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Geraldine H, Thank you for your comments following on from your recent visit. It was wonderful to read that you enjoyed the hotel and that you were delighted with the service provided by the team. We hope you enjoyed your overall time in Cairns and trust that we get an opportunity to welcome you back in the near future.... More 

Adelaide, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had three nights on the fifth floor with views over the Coral Sea. We then did a 4WD tour to Cooktown. Rydges were happy to store our cases while we were away for two nights (we could only take an overnight bag to Cooktown), and when we returned stayed three nights on the eleventh floor, with a mountain view.... More 

Helpful?
Thank Stuart S
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Stuart S, Thank you for feedback following your recent stay with us. We certainly appreciate all the positive comments, particularly in relation to the helpfulness of the team and the size and view from the rooms. Trust you enjoyed your overall time in Cairns and that we get an opportunity to welcome you back in the near future. Kind... More 

Raumati Beach, New Zealand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Can't understand some of the negative comments. Had a lovely room on the 11th floor with stunning sea views. Clean, spacious and nicely decorated. Reception super friendly and helpful. Restaurant staff the same (Cindy deserves a performance bonus for always being friendly and smiling, even when under pressure!). Little shop has good prices for water and soft drinks (better than... More 

Helpful?
Thank Horst G
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Horst G, We certainly appreciate the positive comments and the time taken to review your recent time with us. Thank you for your feedback on the team - I know Cindy will be thrilled to know that she made a difference to your stay. I hope that we will get an opportunity to welcome you back in the near... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at Rydges Esplanade for our 4 year anniversary and it was beautiful! The resort even left a bottle of champagne for us and a nice note wishing us a happy anniversary when we got back from dinner. Fire and Ice - the seafood buffet in the resort was beautiful and a great price! The room was beautiful and... More 

Helpful?
Thank Jade B
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Jade B, Thank you for taking the time to review your recent visit with us - the positive comments are much appreciated and the team members you mention will be happy to hear they made a difference during your stay. Congratulations once again on your 4th year anniversary and we look forward to welcoming you back on your next... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 1 week ago NEW

We stayed in an ocean view room and first impression was that the room did indeed need a facelift on the inside but it was a very comfortable base for the week that we were there. Our room had two double (queen?) beds but could have been better with one king bed and a couch for relaxing on in the... More 

Helpful?
Thank netstitcher
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear netstitcher, Thank you for your taking the time to review your recent visit and pleasing to read that you had an enjoyable stay. We trust you enjoyed your overall time in Cairns and hope to have an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. Hotel Manager. More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were pretty good. We stayed in the Apartments and they were a good size. To get to teh apartments is a bit of a mission from reception as it leads through the underground carpark. The other disappointing part of the stay was the price of alcohol in the hotel bar. All in all I would stay there again... More 

Helpful?
Thank Kurt L
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Kurt L, Thank you for your recent review. Pleasing to read that you found the apartment to be of a good size and that you would consider staying with us again. Trust you enjoyed your overall time in Cairns. Kind regards, Andrew Wallis. Hotel Manager More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We often like to go away for a weekend but when arriving at ridges I honestly wanted to turn around and go home. The bathroom was full of mound, there was mound growing out of the vents and after an hour we all begun sneezing and itching. It was all a bit sad to be honest. We were meant to... More 

Helpful?
Thank Jessica B
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Jessica B, Thank you for taking the time to pass on comments from your stay. Please accept my apologies for falling short of your expectations and the frustrations that occurred . I am uncertain as to whether you had the opportunity to have your concerns addressed during your stay but am happy to discuss these further with you. Please... More 

Travelers are raving about these Cairns hotels

Toronto, Canada
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Room had old carpet and dirty walls. I was put in a room on level 2 with a scruffy garden outside the window - not what one would expect in Cairns. Bathroom had a used wet towelette and a flickering light. My room was large but it felt like I was in the basement. Poor value for money in Cairns.

Helpful?
Thank Rob K
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Rob K, Thank you for your recent feedback and our apologies that we fell short of your expectations. A positive guest experience is something we aim high for and I hope that we get an opportunity to welcome you back in the near future so that we can ensure you have a memorable stay for all the right reasons.... More 

Lara Victoria Australia
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I spent 8 days during August 2016 enjoying this tremendous hotel. The hotel is spotless,the staff are some of the nicest people you could ever meet who go out of their way to help and advise. The rooms are big and well appointed,most with mini bars, I think. Beds are very comfortable. Choose to stay in one... More 

Helpful?
Thank casimir_7
Andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Casimir_7 Thank you for taking the time to review your recent stay with us. We certainly appreciate the positive comments, particularly in relation to the service received from the team and the standard of accommodation. I will certainly share your concerns regarding breakfast with our kitchen team and see what can be done to enhance the overall guest experience.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $110 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Hotel Style:
#3 Top resorts Hotel in Cairns
#14 Luxury Hotel in Cairns
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