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Pullman Cairns International

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#5 of 68 Hotels in Cairns
Certificate of Excellence
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Pullman Cairns International
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1,772 Reviews from our TripAdvisor Community

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Showing 1,627: English reviews
Townsville, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

I have always found the Pullman International an excellent place to go and relax wih a quiet drink in Cairns with its warm and friendly staff, lovely ambience and excellent facilities. The food has always been great whether it be a snack in the bar or a meal in Cocos. So imagine my surprise when the following occurred. We were... More 

Helpful?
Thank Townsville68
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

i stayed here a year ago and the food was amazing , recently stayed there in august was dissapointed in the restaurant , it was below average . the pool area could have been cleaner .The staff were lovely and did theyre absolute best but i hink the restaurant needs a new chef.

Helpful?
Thank deez34
Tauranga, New Zealand
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent service right from the time we checked in. Room was clean and tidy with views over harbour. Hotel right on edge of city centre and opposite casino. Meals in restaurant were excellent especially the evening meal, the only niggle that we have is the extremely long time we had to wait for our two courses (2 hours) when the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Doug S
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Doug S Thank you for your review, I am delighted that you enjoyed your stay with us and found our team to be welcoming and friendly. I am disappointed that you had such a long wait for your meal in the restaurant, please accept my apologies and rest assured I will address this with our Food and Beverage Manager... More 

Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visited overnight prior to a cruise which was leaving from just around the corner. Very friendly and helpful reception staff, thanks TJ for your assistance. Rooms nicely appointed and perfect location for our requirements. About $25 for a taxi from the airport. The breakfast buffet was very nice. Would highly recommend a stay here.

Helpful?
Thank Aussietravelgirls
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Aussietravelgirls, Thank you for your review, I am pleased that the team were welcoming and friendly and you enjoyed your stay with us prior to going on your cruise! We appreciate your feedback and look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is not 5 star. On arrival after checking in the valet was very rude to us as I didn't want him to move my car. He snapped at me and said well you need to do something about it. This occurred while I'm taking my heavy bags up to the room. No help offered for the bags mind... More 

Helpful?
1 Thank Honorei
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Honorei, Thank you for taking the opportunity to review our hotel, I am disappointed that your stay did not meet expectation. Please accept my sincerest apologies for the treatment which you received upon arrival at the hotel, it is certainly not indicative of our usual high service standards and please rest assured I will address with our team members... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

If you are looking for a high end hotel I suggest you look elsewhere! While the lobby is impressive, that's where it ends. The rooms are old, they need a decent wipe down of all surfaces and new carpet to start. I could have looked over these things however if it weren't for a rude staff. Upon checkin we received... More 

Helpful?
Thank JenRon16
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi JenniShane, Thank you for your review, please accept my sincerest apologies that your stay did not meet expectation. It is disappointing that upon arrival at the hotel you were not given an explanation of the hotel and facilities available to you, as our team are usually welcoming and accommodating, so it is unusual that on this occasion this was... More 

Bogota, Colombia
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Old but nice hotel. Rooms are pretty and comfortable. It's really near to the reef fleet where cruises to the reef will take from so location is good. Breakfast buffet is also good. Something very bad about the hotel is that wifi is only free at the lobby, if you want to have access to wifi from your room you... More 

Helpful?
Thank NatalyGrisales
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi NatalyGrisales, Thank you for your review, I am pleased that you enjoyed your stay and found the room to comfortable and accommodating and also enjoyed our buffet breakfast! We do offer complimentary in room wi-fi for all Le Club guests, this program is free to join and you can do so at any point during your stay and immediately... More 

New York City, New York
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me start by saying I did not hear good things about Cairns in general, and I was told the accommodations were not great either. SO, I spent hours researching hotels before I chose to stay at the Pullman for 2 nights. Now, let me say this hotel was WAY BETTER than anything I was expecting... I did have very... More 

Helpful?
Thank Jennifer K
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Jennifer K Thank you for your review of our hotel, I am delighted that you enjoyed your stay and we were able to exceed your expectation! We look forward to welcoming you back again soon! Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager More 

Minneapolis, Minnesota
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Jo and I wanted to visit the Great Barrier Reef. We chose the Pullman Cairns International as our base. We we arrived the bellman met us and collected the luggage. We were early so they stored our luggage while our room was being made up. Before we went to check out the area, I could not help but be stuck... More 

Helpful?
Thank David P
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi David P, Thank you for your review, it is wonderful to read how much you enjoyed your stay with us and were so impressed with our beautiful lobby, it is stunning and definitely unique! I am delighted that you were able to enjoy the hotel facilities including our delicious buffet breakfast, and the team were welcoming and friendly through... More 

Cairns, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an amazing hotel in Cairns which we, as locals on the Tablelands, often stay at for a relaxing stay to unwind. This time it coincided with fathers' day and we enjoyed a lovely breakfast at Coco's with our children and their partners to celebrate Fathers' day.

Helpful?
Thank Elisa M
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Elisa M, Thank you for taking the opportunity to review our hotel, it is always a pleasure to hear from our local guests and I am delighted that you had an enjoyable stay with us! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $131 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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