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Pullman Cairns International

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#6 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Cairns International
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1,951 Reviews from our TripAdvisor Community

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Showing 1,782: English reviews
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Melbourne
Reviewed 2 days ago NEWvia mobile

Stayed for 3 nights due to a work conference. Got a room upgrade which has changed my review from average! Ask for room 1520, great view. Breakfast buffet surprisingly good, pool area good, gym a bit tired. Rooms comfortable and good location.

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Helpful?
Thank Mark R
Gold Coast, Australia
Reviewed 2 days ago NEW

We stayed her recently for 2 nights and this hotel is outstanding. The staff are very friendly and check in was easy even though we were early by a few hours. We were offered a room that was available at a cheap upgrade on a premium floor. The room was a great size and very modern with a lovely bathroom....

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Thank 440rachaelf
Auchtermuchty, United Kingdom
Reviewed 1 week ago NEW

We thought the hotel, room, staff and buffet breakfast were all excellent. The room was very spacious with a lovely view and large bathroom. The breakfast was very nice and fresh eggs etc were available cooked to order. The Pullman is in a central area for Cairns and it is easy to walk to all the attractions.

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Helpful?
Thank fire597
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi fire597 Thank you for taking the opportunity to review our hotel, I am delighted that you had such an enjoyable stay with us and we look forward to welcoming you back when you next visit Cairns! Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager

Reviewed 1 week ago via mobile

The hotel was very very busy during our stay. But the staff could not have been more accommodating and everyone was very nice and easy to work with from the cleaning staff to the front desk. The rooms are spacious and lovely including the bathrooms. The buffet at breakfast is plentiful but because of how busy the hotel was it...

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Helpful?
Thank Nanci F
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Nanci F Thank you for your review, I am delighted that your stay with us was enjoyable and team were welcoming and accommodating! We look forward to welcoming you again when you next visit Cairns! Kind Regards, Leissa Prouchandy Guest Experience and Loyalty Manager

Cairns
Reviewed 1 week ago via mobile

Really liked the experience but the rooms were a bit tired for the price...they need renovation. Staff promised a free gift with the Pullman Club but didn't deliver despite us asking 4 times! In the end they gave us free parking to make up for it. Other than that an ok hotel

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Helpful?
Thank Paul E
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Paul E Thank you for your review, I am disappointed your stay did not meet expectation, please accept my apologies. We appreciate your comments regarding the hotel needing a refurbishment and please rest assured we are working towards this process. I am also sorry that you did not receive your welcome amenity upon arrival. We do not have a...

A TripAdvisor Member
Level Contributor
9 reviews
3 hotel reviews
2 helpful votes
Reviewed 1 week ago via mobile

This is a beautiful hotel with attentive staff, but our stay was complicated by a strong smell (fresh paint?) in the hallways that migrated into rooms, probably when serviced by housekeeping. Staff was wonderful in trying to remedy the situation - changed our room (different floor as well) - and provided air purifier, but with no relief. The smell is...

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Thank A TripAdvisor Member
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Thank you for your review, I am disappointed that your stay did not meet expectation. I apologise that the smell of paint on the floors you were allocated was overpowering, and I will address this with our Engineering team accordingly. As you can appreciate we do use paint that is of commercial grade to ensure that it lasts and is...

Reviewed 1 week ago via mobile

We enjoyed trying a new restaurant almost every day. Great area to explore the ocean, beaches and activities. Wonderful people and an easy walk to everything. Our group enjoyed snorkeling and scuba diving.

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Thank Kktad
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Kktad Thank you for your review, I am delighted that you enjoyed your stay with us and found the hotel conveniently located for your time in Cairns. We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

Reviewed 1 week ago via mobile

Staff are young and extremely helpful and friendly. Only had breakfast there on the last morning but soon regretted not eating there every day! It was excellent!! The hotel is in a fabulous location, walking distance to shopping and restaurants. Rooms were clean and pleasant. Bathroom large with nice toiletries.

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Helpful?
Thank Kim C
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Kim C, Thank you for your review, I am delighted that you enjoyed your stay with us and the team were welcoming and friendly. I am pleased you had the opportunity to enjoy our breakfast, however it is a shame it was only for one morning! The selection changes on a daily basis and is extensive including a fresh...

San Jose, California
Reviewed 1 week ago

Nice hotel but rather worn in need of a refresh. The Pool and Lobby have been upgraded, but the rooms, air conditioning and carpets need to be uplifted. The staff is very professional and accommodating. The beds were very comfortable. The bar suffers from a lack of patrons, everyone goes across to Casino for drinks and entertainment. The location is...

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Helpful?
Thank prfecto
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi prfecto, Thank you for your review, I am disappointed that your stay with us did not meet expectation, please accept my apologies. We appreciate your comments on areas needing improvement and rest assured we are working to address these. On a positive note I am pleased that the team were welcoming and friendly, and you found the hotel to...

Darwin, Australia
Reviewed 1 week ago via mobile

Check in easy and we paid the $20 parking fee as we couldn't be bothered finding a park down the road. Rooms are big and so is the balcony bed comfortable. Very limited TV channels and you have to pay $15 per movies which were not new releases. Bathroom was large and well appointed. I suppose we are used to...

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Helpful?
Thank mareebali1967
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi mareebali1967 Thank you for your review, I am disappointed that your experience did not meet expectation, please accept my apologies. I am disappointed that you did not find our team to be friendly and personable, in contrast most reviews comment on how welcoming and friendly the team are, so it is surprising that you found this not to be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $132 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Hotel Style:
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Pullman Cairns International staff and other travelers.
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Questions? Get answers from Pullman Cairns International staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms not facing Abbot St have a great view of the pool.”
 of 5 bubbles prfecto, 1 week ago | Read review
“The higher floor the better for a harbor view!”
 of 5 bubbles JCJCA, 2 weeks ago | Read review
“Room 1309 had a better view than 1118.”
 of 5 bubbles cbg52, 2 weeks ago | Read review
“All rooms seem to have a reasonable outlook with a balcony.”
 of 5 bubbles PWSMJS, 2 weeks ago | Read review
“Higher floors have a better view but you can hear A/C noise from surrounding hotels on balcony.”
 of 5 bubbles Jequila, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question