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Pullman Cairns International

#4 of 68 Hotels in Cairns
Certificate of Excellence
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Pullman Cairns International
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1,698 Reviews from our TripAdvisor Community

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Showing 1,563: English reviews
Vancouver, Canada
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here after recommendations on TripAdvisor. Very glad we did. The hotel is on a quiet street very close to the water. We arrived far too early to check in but after a quick lunch next door, returned to find our room was ready. The foyer is large and inviting and the hotel has a lovely bygone era atmosphere to... More 

Helpful?
Thank SazS123
Lake Macquarie, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Very enjoyable ,extremely friendly and helpful staff. Good location, clean comfortable rooms. Good food, excellent friendly helpful waitresses. Liz and Sandy. They went above and beyond with their table service constantly making sure the water glasses were filled and all our needs were meant. The on duty manager even brought the chef out to answer some questions. Very impressed.

Helpful?
Thank michaelH4165ZJ
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi michaelH4165ZJ, Thank you for your review, I am pleased that you enjoyed your stay with us and the team were welcoming and friendly! We look forward to welcoming you back again soon. Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager More 

Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Pullman in Cairns is another fantastic hotel in the Pullman Group. I travelled here on business and found the rooms well equipped for both the business and holiday traveller. Food was very good and well priced. Service within the hotel was of a high standard and totally friendly. Will be back.

Helpful?
Thank travellingsalesperso
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi travellingsalesperso, Thank you for your review, I am pleased that you had an enjoyable stay with us! We appreciate your feedback and look forward to welcoming you back again when you next visit Cairns. Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager More 

Perth
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stay at Accor Hotels a lot and this is a truly Internation hotel with all the facilities you would expect, but somewhere in the chain of command management is letting the place down. Just small things but when put together just take the shine off things. Tables in the lobby lounge bar never organised back after people shift them.... More 

Helpful?
Thank RealRick
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great looking colonial style hotel, with a modern back end. Good pool and central location for seeing the town. Room was good, clean and well set up with a small balcony. Only stayed one night before flying back to Sydney, so didn't get to sample the breakfast which was a pity as Cairns airport is so expensive for food it's... More 

Helpful?
Thank Mark B
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Mark B, Thank you for your review, I am pleased that you enjoyed your stay with us, even it was a little short! I am sorry that you were not signed up to our loyalty program on arrival, please rest assured I will address this our Front Desk team. Thank you once again for your feedback and we hope... More 

Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The Pullman is quite convenient for the tourist centre of Cairns, being a block away from the Esplanade. It has the feel of a good full-service hot, complete with pool etc. Rooms (I had a slight upgrade with a better view), are large enough. A/C efficient but noisy. Fortunately, not really needed in winter during my stay. I did notice... More 

Helpful?
Thank Lister S
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Lister S, Thank you for your review, I am delighted that you found the hotel to be convenient and the conference facilities and catering of high quality, and our team were welcoming and friendly. We appreciate your feedback regarding the air conditioning and the breakfast service in Cocos Restaurant, and we are currently in the planning stages of a... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We were relocated from another motel in Cairns due to an electrical issue at the other motel. I took my daughter and her friend to Cairns for the night, and a nice dinner. The motel is located within walking distance of the Esplanade, and the Pier, which allows for a wide variety of dining experience and entertainment. It is also... More 

Helpful?
Thank Carol H
Leissa P, Public Relations Manager at Pullman Cairns International, responded to this review

Hi Carol H, Thank you for your review, I am delighted that you enjoyed your stay at our hotel and the team were professional and friendly. I am pleased that you had the opportunity to enjoy our buffet breakfast, as you say the variety is substantial and always changing. I am sorry the coffee machine was not working correctly, please... More 

Hamilton, New Zealand
Level Contributor
12 reviews
4 of 5 stars Reviewed 4 days ago NEW

When in Cairns I stayed in two hotels, this was my first one. Just a single night before heading inland. I have found that, the higher the quality of the rooms the more detached the staff are from the art of being of service. This was no exception. In contrast, I stayed at the Double Tree Hilton for two nights... More 

Helpful?
Thank nztraveler88
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi nztraveler88, Thank you for your review, I am pleased that you enjoyed your stay and you found the room comfortable and clean. I am sorry that you found our service to be lacking, by contrast our team are often highly commended (as you can see from other reviews on this site alone) for their friendly and welcoming service. I... More 

Auckland
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff are lovely and the central location is very handy. The extras - in-room internet, breakfast etc are very expensive. We used the 2 free hours of wifi in the lobby each day and ate elsewhere. You can park for free on the streets around the hotel as long as you aren't there before 5:30pm and leave by 8:30am.... More 

Helpful?
Thank F0urOfUs
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi F0urOfUs, Thank you for taking the opportunity to review our hotel, I am pleased that your stay was enjoyable and the team were friendly and accommodating. We do offer complimentary wi-fi to all Le Club guests, this is a complimentary program which you can join at any time during your stay, I am sorry you were not offered this... More 

Brisbane, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

From the moment we arrived the service was first class. We arrived early & dropped off our bags before going out for the day upon arriving back at the hotel we were informed we had received an upgrade to the top floor which had a fantastic view. All of the staff were very helpful & friendly, bar was great and... More 

Helpful?
Thank Don N
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Don N, Thank you for your review, I am pleased that you enjoyed your stay with us and the team were able to give you an upgrade to our top floor, the views are amazing! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $131 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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