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Novotel Cairns Oasis Resort

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2,177 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,942: English reviews
Reviewed August 21, 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Clare J
adelaide
Reviewed August 21, 2014

Booked in for a work trip for 3 nights, but sadly from arrival on day one things went bad. Staff were very busy speaking amongst themselves and it took several attempts for me to interrupt and be checked-in to my room. When i arrived at my room I was surprised at the out dated and small room - nothing like...

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Helpful?
7Thank SouthAustTripper
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear SouthAustTripper, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I must say I was disappointed for you when I read your comments, I am sorry to discover that the most alarming is the lack of empathy or basic courtesy from our Reception staff they did not show the...

Melbourne, Australia
Reviewed August 20, 2014

I recently stayed at the Novotel Cairns for 1 x night on a work trip to Tropical North Queensland. My overall view on my stay was average. As we had traveled as a group earlier that day from Palm Cove to Cairns our bags had been sent earlier that day. Upon check-in we asked the agent if our bags had...

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Helpful?
Thank Ashton3
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Ashton3, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. We are working with the team to ensure that our rooms are presented to an equal standard and I have passed on your comments about the inconsistent finishes in the rooms. We are also reviewing our procedure when we...

Noosa, Australia
Reviewed August 20, 2014

We stayed here for one night & requested a room with a pool view but we got one with a view of a make shift car park. Not sure why this is as it had low occupancy at the time. The pool is nice and big but not heated. The pool bar also didn't open until 12pm, which was a...

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Helpful?
Thank Johnrex J
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Johnrex J, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I do apologise that you did not receive the Pool view room that you booked and i am following up on our procedures to ensure that this does not occur again. Yes the Pool bar is a real...

Reviewed August 20, 2014

When this hotel was last updated Michael Jackson was still black! It is clean but dated and basic.. If you like staying at cool or funky places then this is not for you. The staff are OK but the could throw out a smile every now and then.. Don't forget most of your guests are on holidays so are looking...

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2Thank JimmyNipper
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear JimmyNipper, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your feedback regarding the staff to smile more ofetn has enabled us to identify what is necessary to address the issues you encountered. I have shared your feedback with the resort management team and together we will address the...

東京
Reviewed August 19, 2014

Very poor and slow WiFi signal even in the hotel lobby (no idea how fast if you pay for non-free Wi-Fi to use) No early check-in service (they said they would charge us extra if we wanted. I have read a lot of reviews that said they received free early check-in as early as 7am. I felt very disappointed. No...

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Helpful?
1Thank 梓
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear 梓, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about the slow Wi-Fi Service have enabled us to review our speed and we are going to be upgrading by mid-September not only the speed but where you can receive Free Wi-Fi within the hotel lobby, bar,...

Adelaide, Australia
Reviewed August 18, 2014

Great location being a short walk to everything of note. The pool and pool bar are good, the staff very friendly. They definitely struggle with multiple bookings and despite checking out and checking in my room card was constantly deactivated for the next 24 hours. The beds are terrible! Well overdue for replacement - the mattresses are just about springs...

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1Thank 857Monster
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear 857Monster, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about th state of the bed you slept in has resulted in the hotel reviewing the conditions of the beds and a replacement programme which is starting from September onwards. I have spoken to the Front office...

Reviewed August 16, 2014 via mobile

Thought that this was going to be a great place to stay and was a little disappointed. The room was small, the beds were ok. TV was tiny... As was the bathroom.. The pool was freezing... Must admit the pool looked great... Breakfast was fine... Would have second thoughts about going again.

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Helpful?
Thank Alex B
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Alex B, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about the size of the TV has been noted and we will be showing our owners our guest feedback where we need to upgrade for our next refurbishment so thank you. I am happy that you...

Adelaide, Australia
Reviewed August 16, 2014

Review collected in partnership with Accorhotels.com
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Thank teresa e
Adelaide, Australia
Reviewed August 15, 2014

Poor organisation and communication by reservation staff. Had made three separate bookings that were all meant to be linked to same room but staff kept wanting us to change rooms. Hotel had also kept my credit card details from making book 6 months prior on Accor website.

Review collected in partnership with Accorhotels.com
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1Thank Glenys W
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Glenys W, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I am sorry to hear about your experience when you checked into the hotel with your booking of 3 separate rooms; I have reviewed our procedure from time of booking to when our guests arrive to ensure that...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $102 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Cairns Oasis Resort staff and other travelers.
27 questions
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Brisbane, Australia
Moruya, Australia
5 months ago
Wollongong, Australia

See all questions (27)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool Room affords nice views.”
SKIINGScotland, 1 week ago | Read review
“Inside rooms overlooking pool”
varuna33, 5 weeks ago | Read review
“Ask for a room with a view of the pool”
johnellisak, Mar 9, 2017 | Read review
“As for a room in the main building.”
CarmenRaynor, Mar 3, 2017 | Read review
“This is an older and very well used hotel. Lotsa of tour busses stay here. It is pretty tired but, you get what tou pay for.”
TiptonH, Mar 1, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question