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Stopped here foe 2 days for a conference. Room ok but nothing to write home about, TV didn;t work that well and towels pretty worn. Good location to CBD and boardwalk. No wireless and internet connection in room provided by wire which was costly. Conference...More
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded June 12, 2014
While it is great to read that you liked our central location, we are sorry to learn you had problems with your TV and found the in-room internet was expensive. You will be pleased to discover that Silver, Gold and Platinum members of Accor Hotels...More
I am no idea why the fan of air condition can create such noisy. I asked to change room, but the other room air condition is same.
The brand of air condition is famous, Daikin. So why it can generate such noise that is strange....More
1 Thank JamesYoung104
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded June 22, 2014
While it is good to discover that our staff service "is good without doubt", we are sorry to read your feedback on the air conditioner. We are keen to ensure the fault is fixed, so please contact me personally on 07 4080 1888 so we...More
Stayed here last week as part of a "Special Event" trip to Cairns. While the accommodation is perfectly satisfactory, the facilities (including the pool) are excellent and I could not say enough good things about the service. The whole team, from manager down - especially...More
1 Thank cmmnsmwilson
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded June 4, 2014
We are so pleased to read that the high standard of customer service delivered by our staff made sure your "special event" was so memorable. I look forward to sharing your positive feedback with the resort team.
I greatly enjoyed my stay along with my family. I had the advice of my travel agent, who is a local, and he recommended I book the deluxe pool side room at the Novotel rather than a 5-Star property I was thinking about. I am...More
1 Thank Khutan
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded June 2, 2014
Thanks for taking the time to write such a comprehensive, positive review of your stay. I am pleased to learn that you had a great family holiday in Cairns and enjoyed the time spent at the Novotel Cairns Oasis Resort. I look forward to sharing...More
Stayed in the suite this january. Very nice, lovely room, mountain and sea view, also looking over the pool.
Loved the happy hour. Get them in a plastic cup and chill out in the pool watching the fruit bats flying all over the place.
You are 1 block (250m) from the Esplanade - fronts the ocean. This is not a swimming area due to crocs and stingers. However just a few 100m on there is a very large waterfront pool/BBQ/boardwalk area which has families... More
You are 1 block (250m) from the Esplanade - fronts the ocean. This is not a swimming area due to crocs and stingers. However just a few 100m on there is a very large waterfront pool/BBQ/boardwalk area which has families, tourists, etc all year round. Beautiful. Swimming beaches where you can walk on a sandy beach and swim in a netted enclosure are dotted along Cairns northern suburbs 10-30mins by car. Trinity beach; Yorkeys knob are lovely - palm cove my favourite. Accomodation available at all three but you would need a hire car if wanting to go to all tourist places.