Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Treat yourself to 4.5-star resort-style accommodation in the heart of Cairns. Transformed recently with a new lobby, restaurant & bar, guest rooms, and public spaces, Novotel Cairns Oasis Resort offers a tropical escape for every type of traveller. Ideal for families, the resort features fun-filled kids’ weekend and holiday programs, ensuring younger guests are entertained while parents unwind. The lagoon-style pool, complete with the only swim-up bar in Cairns, provides the perfect setting for relaxation, while the lush tropical gardens create a tranquil retreat. For conference groups and business events, the resort boasts versatile meeting spaces, modern facilities, and tailored catering options, making it an excellent choice for corporate retreats, seminars, and team-building getaways. Larger groups and special events will also find a seamless experience, with ample accommodation, dedicated event coordination, and easy access to Cairns’ top attractions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Located in the heart of Cairns, Novotel Cairns Oasis Resort is lauded for its tropical atmosphere and prime location near the aquarium and esplanade, offering guests a perfect base for exploration. While some guests feel the hotel's pricing is steep for the value received, many admire the clean, modern setting and the attractive pool area. Guests commend the friendly service, though there have been instances of slower service at the bar and reception.
Room opinions vary, with cleanliness and comfort praised, but size and maintenance noted as concerns. Amenities like the breakfast and family activities are satisfactory, yet some suggest there's room for improvement.
Location
Convenient
Atmosphere
Refreshing
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
We stayed 4 nights in a Deluxe King Pool View Room #617. It was on the top floor and we had a magnificent view of the water and pool. The room was spacious as was the bathroom. There was a mini bar which costs extra if you had anything from it but no where in the room had any pricing which we thought unfair as you could easily think it was free. The water pressure in the shower was great and the water hot at all times . The staff was very friendly and check in very easy. Free secure underground parking was a bonus as most of Cairns City Centre is paid parking. The pool was a great size and a great layout and never felt over crowded. The swim up pool bar was a nice touch also. The drinks are expensive but on par with the rest of Cairns. We never ate there as there were many other options close by. Everything was close and within easy walking distance and we were glad we picked here for our stay in Cairns. We would definitely stay here again. The only negative we have is that every morning my husband i would watch from 06:00 in the morning people placing beach towels and pool bags on pool lounge chairs to reserve them early and walking off. Some didn't return for hours. It is unfair for everyone else. We watched this happen every morning we were there so we were not impressed with this and think Novotel should monitor and not allow it. Other than that we had a wonderful stay.
Read more
Date of stay: October 2024Trip type: Traveled as a couple
Room Tip:Pick a room on a high floor for the view of the ocean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded Oct 22, 2024
Thank you for your detailed review! It’s fantastic to hear that you had such a great stay in your Deluxe King Pool View Room and enjoyed the spacious layout, stunning view, and excellent water pressure. We’re glad the check-in process was smooth, and that you appreciated the free secure underground parking—it’s definitely a convenient perk in the heart of Cairns. We apologize for the confusion regarding minibar pricing and will ensure that clearer information is provided in the future. We also appreciate your feedback about the pool loungers and understand how frustrating it can be when people reserve them without using them for hours. We’ll take your comments into consideration and look into better monitoring of this issue. It’s great that you enjoyed the pool layout and swim-up bar despite the drinks being on the pricier side, and we're glad the central location worked out so well for you. Thank you again for your thoughtful feedback, and we hope to welcome you back for another wonderful stay!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The quality of hotel and food was awesome. We really thought Mel & Luke were excellent staff members and everyone else could learn from their communication and urgency. Nachos by the pool were delicious like the cocktails! Thank you very much
Read more
Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded Aug 19, 2024
Dear AReakes27, Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family had such a great holiday with us. We're especially glad that Mel & Luke made your stay even more enjoyable; we'll be sure to pass along your kind words to them. It's fantastic to know that you loved the nachos and cocktails by the pool—definitely a perfect combination for a relaxing day! We hope to welcome you back soon for another memorable stay. Thanks again! Kim Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Our first time in Cairns! Wonderful Accor property. We arrived early and left our luggage at reception to take advantage of the pool. Towels are provided only with towel tokens (reception will give them to you on check in) The room (deluxe pool side) is welcoming, individual air conditioning (not ducted) modern and clean. Bed comfortable and shower pressure great. Good amenities (shampoo, conditioner, body wash, lotion) Mini bar is bare minimum, tea and coffee provided. USB ports on each side of bed. As it was school holidays on a long weekend, it was very busy. Reception was very slow, I think due to their systems. I also don't recom purchasing the inflatable for the pool (3 days = $60 and no room to float) We did wish they acknowledged our anniversary (8 years) I wish they had more sun loungers at the pool, people would claim them and not be seen for hours Breakfast buffet was brilliant with a huge selection + free barista coffee for Accor members. Cocktails and food are top notch at Moku. Dylan from PEI was a wonderful human to all guests! We highly recommend Novotel Cairns
Read more
Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded Oct 14, 2024
Thank you so much for your detailed and thoughtful review! We’re thrilled that your first time in Cairns was memorable, and it’s great to hear you enjoyed many aspects of your stay, especially the comfortable deluxe poolside room, fantastic shower, and thoughtful in-room amenities. We apologize for the slow reception experience, especially during such a busy period—it’s something we’ll look into improving. Your feedback about the pool inflatables and the limited availability of sun loungers is also really helpful, and we’ll explore ways to better manage this during peak times. We’re especially sorry we missed the opportunity to acknowledge your 8th anniversary—that's a special moment we definitely should have celebrated with you. On a positive note, we’re so glad you loved the breakfast buffet, cocktails, and food at Moku. Dylan will be thrilled to hear your kind words! We hope to welcome you back soon and make your next stay even better.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked for a Christmas dinner in the evening which was $200 with one glass of champagne on arrival! It was very chilled vibe which was very nice. First disappointment was the very cheap crackers in the table. The must have been the cheapest ones I e came across tbh! The buffet was very well set out with a menu on the table to advise what was available! There was a delicious soup with a variety of rolls which were nice, a variety of salami’s, a plate of cold ham which tbh seemed like the cheaper variety you get at the supermarket and prosciutto which was a bit of a dark off looking colour not appealing really! There was nice pickled veg & salads as well which was nice! They also had prawns & plain oysters. The main was a chicken, honey ham & brisket. The brisket was perfect absolutely delicious & the ham was also yum! I couldn’t try the chicken or the seafood noodles as I was pretty full! Thu had to accompany this roast potatoes a cauliflower gratin & butter peas & beans again all were delicious! The dessert station has small cannolis, profiteroles and a make ur own trifle area with so many fruit choices as well as bread & butter pudding, mince pies & fruit! Again all was delicious! But then we found out no coffee or tea! We had to purchase it from the bar ! 🤔 All in all it was nice but honestly for $200 it was a bit steep
Read more
Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded Jan 5, 2025
Thank you for sharing your feedback about your Christmas dinner experience. We're so glad to hear that you enjoyed the buffet and found many of the dishes delicious, especially the brisket and dessert options. We do strive to create a festive atmosphere, and it’s great to hear you appreciated the relaxed vibe. We’re sorry that some aspects of the experience didn’t meet your expectations. We take your comments about the crackers, the quality of some of the items on the buffet, and the lack of coffee or tea after the meal seriously. We’ll be reviewing these details to ensure we provide a more premium experience for our guests in the future. We truly appreciate your honest feedback, as it helps us continue to improve. We hope that despite this, you had an overall enjoyable time and that you’ll consider staying with us again in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Underwhelmed and annoyed best describes how we feel after our stay at this resort.
The internet was abysmal. The connection onto the internet required more steps than just knowing the network name and password. It required going to the front desk to learn that it was necessary to go into settings & turn off certain security features. When I made a comment about someone looking at the stuff on my device, the front desk person laughed and said, ‘you never know, it might be me down here in the middle of the night….’ Once I got the very unsecure internet going, it cut out constantly. This is supposedly a hotel that caters to business travelers. How can you have such crappy internet? Regardless, it’s 2025, how can you have such crappy internet?
At check in, we were given 2 inch X 2 inch paper tickets as tokens for pool towels. If we didn’t exchange them for towels, they had to be returned at check out or you were charged $25/token. Not only is that cheap, it’s tacky.
We do not recommend.
Read more
Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded 3 days ago
Dear CMBD2025, Thank you for taking the time to share your thoughts regarding your recent stay. We sincerely apologize for the inconveniences you experienced, particularly concerning the internet connectivity. We understand how vital reliable internet service is, especially for our business travelers, and we regret that we fell short of your expectations in this regard. In relation to the pool towel tokens, we appreciate your feedback and will certainly take it into consideration as we continually strive to enhance our guest experience. We aim to ensure that all aspects of our service reflect the quality associated with our brand. Your comments are invaluable to us as they help identify areas for improvement. We hope you will consider giving us another chance to provide you with a more satisfactory stay in the future. Warm regards, Kim Novotel Cairns Oasis Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The Novotel Cairns Oasis Resort is a true haven of peace in the heart of Cairns. This establishment offers a relaxing and memorable experience to its visitors. The peaceful ambiance and lush gardens create a heavenly setting, ideal for recharging your batteries.
The rooms are spacious, modern and offer all the necessary comfort for a pleasant stay. The view from some rooms over the swimming pool or gardens is simply magnificent. In addition, the cleanliness and maintenance of the facilities are exemplary.
The swimming pool is one of the strong points of this resort. Its tropical setting, surrounded by palm trees and lush vegetation, creates a calming atmosphere. The relaxation areas around the pool are perfect for relaxing and enjoying Cairns' tropical climate.
The staff is welcoming, professional and always ready to meet customer needs. Their service is impeccable, which contributes greatly to the overall experience offered by the Novotel Cairns Oasis Resort.
The hotel's central location is an added advantage, allowing easy access to Cairns' main sights, restaurants and shops.
In summary, Novotel Cairns Oasis Resort is an ideal choice for those seeking comfort, tranquility and hospitality during their stay in Cairns.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conveniently located just a block from Cairns Centre, it is also close to Cairns Central Station, Night Market and Rusties. The front desk staff were also friendly and responsive, dropping off luggage early in the morning and reading taxis home.
Where it was disappointing, I stayed for four nights, but I was sorry that hand towels were not changed and refilled. Also, for the last two nights, the bath towels didn't seem to like it either. (We have extra towels, so that's fine... but how about a four-star hotel?) The bathroom in the standard room is shower only and there is no curtain in the shower room. Therefore, no matter how careful you are, the water will flow out to the sink and the floor of the bathroom will squirm.
I wanted to use the restaurant because the reviews were good, but I gave up because the guidance was difficult to understand and there was no staff to ask.
Read more
Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is friendly, clean, helpful and has excellent services. There is a beach for the kids in the complex and a pool with a pool bar that has daily drink and food specials. Rooms are great, services are excellent and breakfast is more than sufficient. It is within walking distance of numerous attractions and public transport at $1 p/d is over the road. There is a protected flying fox roost at the end of the road and you can view them flying over from the hills at dusk. A wonderful sight albeit locals don't like it. It's near the night markets, swimming lagoon and marina. The hotel is super helpful and the location perfect for all your trips.
Read more
Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded Jan 5, 2025
Thank you so much for your wonderful review! We’re so happy to hear that you enjoyed your stay with us. It’s great to know that you appreciated our clean, friendly atmosphere and the services we offer, especially the pool and pool bar with daily specials. We’re also glad you took advantage of our central location and the nearby attractions—there’s always something exciting to see and do in the area! Your mention of the flying fox roost is interesting! It’s definitely a unique sight and a reminder of how much nature surrounds us here. We’re thrilled that you had such a positive experience and look forward to welcoming you back for your next visit.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean structure and very pretty tropical style. The receptionists are nice, the room was supposed to be ready by 2pm, it wasn't and to apologize we were given a room with an upgrade. The room cleaning service was daily .. scanning the qrcode there are various services make available very useful.
Read more
Automatically translated
Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On Sunday the 25th June at 15:09pm we phoned the hotel to query the process for visiting for the day. We had been online and were going to book a day room (11:00-17:00) via dayusehotels.com and only called to see if we could get a better rate directly. The young lady we spoke to advised us there was no need to book a room and that we were welcome to come to the hotel to use the pool for the day if we bought our own towels and purchased food and beverages from the restaurant.
Today at approx 11:30am we arrived and presented to reception eager to relax by the pool after arriving to cairns and were advised that day visitors were not welcome at the pool as it was school holidays but were told we were welcome to spend our money in the restaurant. Had we been advised that your hotel was not accepting visitors for the day prior to our arrival our day would not be ruined.
I suggest that you inform your staff of the correct processes and procedures before allowing them to answer telephones to offer incorrect information to potential guests.
Personally this experience was embarrassing and very upsetting. This incident is not something we expected from such a highly regarded international company.
Read more
Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Hiddink, Guest Services / Front Office at Novotel Cairns Oasis Resort
Responded Jun 27, 2023
Dear Y5851OQlaurag, Thank you for your review. I'm sorry for your experience and yes this incident could have been avoided. Unfortunately due to our high occupancy and it being school holidays, we currently don't allow external guests. I'm sorry that you we're given the wrong information by phone, also I do agree this incident could have been handled differently. Please be advised I have spoken to both staff members, and have asked the Manager on Duty to reach out to you personally. Y5851OQlaurag once again please accept my apologies and hopefully we can welcome you back in the future. Kim Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No self service laundry, but there is a laundromat across the street opposite front entrance in Lake street, well appointed laundromat, can use either coin or credit card
Hythe, United Kingdom44 contributions5 helpful votes
I have no idea what this is! We came on a group tour so just paid for the whole trip so do not know what the individual prices were. It was lovely though.
There are more places to choose from in the Cairns area.
PRICE RANGE
$136 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairns oasis hotel cairns, oasis cairns, accor cairns oasis hotel, cairns novotel, oasis resort cairns, oasis hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
314
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
