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Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
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2,104 Reviews from our TripAdvisor Community

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Showing 1,876: English reviews
Reviewed yesterday NEWvia mobile

Second time we've stayed here and both times our reservation has been not right. Booked for 2 nights for 5ppl, got 1 night 3ppl. Wanted to charge us more than double to UPGRADE. Room had leaking aircon. Musty smell, aircon not working properly and still only upgraded to 4ppl, so 2 kids had to share 1 single bed. Both reservations...

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Helpful?
Thank Lisa C
Chicago, Illinois
Reviewed 2 days ago NEW

I had originally booked it as it looked good in pictures, found a great price for breakfast included. Biggest mistake ever! We asked for higher floor and instead we got a main floor outdoor room with no carpetting on the floor. The room smelt so bad, and found a cockroach on the towels! We asked to have our room changed...

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Helpful?
Thank sweetiemay786
Malanda, Australia
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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2Thank julesmal
Korumburra, Victoria, Australia
Reviewed 6 days ago NEW

The staff are friendly, helpful and always provided a willing smile. Which I find really sets a nice tone. We traveled as a family and both kids and adults were very happy with the breakfast. The rooms were clean and the mattress was very comfortable. My only comment would be that the air conditioner condenser unit was a little noisy,...

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Helpful?
Thank Belinda N
sydney
Reviewed 1 week ago

Average accommodation and room, good location, walking distance to the main strip, close to shops and restaurants and cafes. Great pool and pool bar, excellent cocktails by the pool. Would recommend for an average hotel stay

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank Joyce C
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Joyce C I'm glad you enjoyed the beautiful pool and cocktails at the swim up bar. We do have some exciting projects rolling out in 2017 and we know these will improve the overall experience from a guest perspective. Hope to see you again soon Kind regards Michael James Rooms Division Manager

Melbourne, Australia
Reviewed 1 week ago

Absolutely marvelous stay. Just wanted a break to chill out at a hotel, dine with a large pool. in the CBD so great morning walks and close to everything. This hotel met all my needs. Great bar service around the pool. Dining at nightime was also a pleasure with fantastic customer service skills of a girl called Hayley & a...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Demetrios P
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Demetiros P Thank you for your kind feedback. Glad to hear you loved the big lagoon pool and service from our team. Its always a favourite with the guests! I will be sure to pass your comments on Hayley and the rest of the team. Thank you and hope to see you again soon Kind regards Michael James Rooms...

MUMBAI
Reviewed 1 week ago

We had a pleasant experience in this hotel. It is not a very large property, but has all the amenities (pool, restaurant). It is walking distance from the Esplanade and the sea front, which is where all the action is. Our room was clean and well maintained. There was no view (the balcony overlooked the road), but since we were...

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1Thank ANJUGOELA
Naracoorte, Australia
Reviewed 1 week ago

All staff were excellant from the front desk onwards flight early, was no problem room was ready, clean and comfortable. Hotel is in good position 5 min walk to esplanade area and resturants, no more than a 10 min walk to reef terminal, for reef tours and the cruise companies. Hotel has a tour desk, the lady was very helpful...

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1Thank ANDY F
Reviewed 1 week ago

A 4.5 star hotel that says their pool is open until 10pm should ensure the following: 1. That there are fresh towels available for guests that are in the pool until 10pm 2. Staff should not walk around randomly to collect towels from chairs prior to 9pm, particularly if there are shoes with said towels. (In our case, a mobile...

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Helpful?
3Thank SassC17
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear SassC17 Thanks for sharing your recent experience. The pool towel situation is very heavily monitored and yes at this time of year with lots of families in-house the towels are being consumed at a very fast rate. We clean, dry and fold them almost constantly at this time of year and the teams work very hard to stay on...

Amsterdam, The Netherlands
Reviewed 1 week ago

We stayed just overnight but really had a very good experience. The front desk was very friendly and service minded. They took their time to help us. The room was clean and sufficient. Not very luxurious but that was not our objective. The location is great, close to the mainstreet with all the restaurants, and across the AVIS carrental where...

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Helpful?
Thank CarolienRozema
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $98 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Cairns Oasis Resort staff and other travelers.
22 questions
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Moruya, Australia
2 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
2 months ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Somewhat OK Hotel”
 of 5 bubbles sanjeevcc, 1 week ago | Read review
“pool view room is defiantly worth the extra ( buffet breakfast)”
 of 5 bubbles jakemorgi, 3 weeks ago | Read review
“pool side is good.”
 of 5 bubbles zoeTownsville, Dec 3, 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, Nov 21, 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, Nov 1, 2016 | Read review
5 of 5
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