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Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
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2,006 Reviews from our TripAdvisor Community

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Showing 1,796: English reviews
Level Contributor
6 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

I brought the wife and kids to Cairns for a holiday. The hotel is fine but very dated. Our rooms felt like they were from the 90's and not much has been done to them since. However, our bed was extremely comfortable! The kids loved the pool. It was fantastic. But i sat on the swim-up bar still for 10... More 

Helpful?
Thank qvw
Sydney, Australia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed here for 11 nights for our honeymoon. First and foremost in hindsight for such a long stay we should have booked a suite as the superior room becomes a little cramped after such an extended period of time. The room was a little tired, a few cracks in the wall and some stains on our... More 

Helpful?
Thank Shannon R
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Shannon R, Firstly congratulations on your honeymoon and I hope that you were able to see all that Cairns has to offer. Thank you for your feedback and we are working with our owner on a room & resort upgrade so your comments are very valid and will help us push our case forward. I will pass your comments... More 

Sydney, Australia
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights - one night either end of a cruise. Our first check in experience was good (one of the only good things about both stays). The man was very friendly and helpful. We arrived at night and check in was quick. Our first room was 330 and this backed onto the active construction site which... More 

Helpful?
Thank livmack
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Livmack, Thank you for your feedback and I do apologise that we did not meet your expectations and that the team when they engaged with you could have been better. We are working on a guest engagement programme for all staff with the focus on positive engagement and how we can better surprise & recognise our guests. I am... More 

Travelers are raving about these Cairns hotels

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW via mobile

Mostly good stay at the Novotel, although front counter staff were NOT welcoming on arrival and through our stay. Had payed in full months before arriving but on arrival were told the bond was $300 (not sure if this was also our travel agents fault). Great swim up bar with a lovely large pool. Reaturant breakfast, very pricey! $40 each... More 

Helpful?
Thank A TripAdvisor Member
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Reviewer, Thank you for your comments about your recent stay whilst in Cairns. Your comment about the fan in the shower is a good point and we will discuss that when we discuss with our owner a room upgrade. I do apologise that our team at the front desk did not engage as positively as they could have and... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed in this hotel many times and if you are looking for a break and for the kids to have a great pool, then this is the place. It is also centrally located so it is a couple of minutes walk to the restaurants on the esplanade.

Helpful?
Thank aaronmalcolm
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear aaronmalcolm, Thank you for your review and we look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter More 

Robina, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Thank you Novotel Cairns Oasis Resort for a very comfortable stay. Very impressed with Mizuna restaurant staff, service, and food .(As excellent as celebrity restaurant we experienced on the cruise). Addy Sharma - Food and Beverage manager - went to great lengths to make sure everything was to our liking. Our compliments also to the chef - our meals were... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank russpicot
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Russpicot, Thank you for your review and I am pleased that you were able to relax after your cruise and I will pass onto Addy Sharma your feedback. We look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter More 

Sydney, Australia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited the Novotel Cairns Oasis Resort for a seven (7) night stay earlier this month. Having stayed at the resort on two occasions previously and thoroughly enjoyed it, we decided to return. We booked three (3) superior pool view rooms and enjoyed the breakfast in the Mizuna restaurant. Room service is available for breakfast, lunch and all though the... More 

Helpful?
2 Thank dric3
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear dric3, Thank you for your review and I will ensure that we pass your kind words onto Debm Amelia and Palm. It is pleasing to read that we made you feel welcome and at home and that the team were able to be themselves when they engages with you. We also look forward to welcoming you back and stay... More 

Melbourne, Australia
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time my wife and I have stayed here in the ten years we have been travelling to Cairns. The pool and surrounds are the best we have experienced so far, offering a lovely big pool with swim up bar and large surrounding area for sunbaking, relaxing and outdoor dining. We had breakfast included in our package and found the... More 

Helpful?
1 Thank Con C
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Con C, Thank you for your feedback about your recent stay with us and it is pleasing to read that the hotels location, facilities and service all met your needs. We also look forward to welcoming you back when you next visit us in May and the Cairns Aquarium will have just opened as well. Kind Regards, Peter More 

Perth, Australia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The place felt "tired' and in urgent need of being spruced up / modernised. The room and fixtures and fittings likewise. On arrival the two female staff were decidedly unhelpful and even surly - not a smile between them. The Manager on duty at the time did a much better job of helping me access our room. Later that same... More 

Helpful?
Thank Gav_57
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Gav_57, Thank you for your review of your recent stay with us. We are in talks with our owners about a hotel upgrade and look forward to seeing these come through all aimed at improving our guests experience. I do apologise that some team members did not engage as well as they could have and we are rolling out... More 

Simi Valley
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We came to snorkel the Great Barrier Reef and see the rainforest. It is a nice hotel with a great location about two block from pier and tourist area. Our room was smokey, but cleared out with the windows open. That was our only negative. Helpful staff, and concierge.

Helpful?
1 Thank Karl T
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Karl T, I hope that your trip to the Great Barrier Reef and the rainforest was just awesome and that you saw some great sights while snorkelling. As you found out the hotels location is so central that we are the perfect hotel to base yourself to explore Cairns from as we are so central and that the team... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $107 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#17 Luxury Hotel in Cairns
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