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Rydges Plaza Cairns

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Rydges Plaza Cairns
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395 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Darwin, Australia
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
2 of 5 stars Reviewed June 20, 2015

My friend and I stayed for one night in a Double Queen Room. Although the room was adequate for our needs I would not return based on the lack of sleep quality. Firstly, our room was situated with Grafton street to our left, right opposite Gilligan's (think party backpackers) where, on a Friday night, the noise reached the 6th floor... More 

Helpful?
2 Thank J7J8J
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi J7J8J Thank you for taking the time to provide us with feedback from your stay back in June. I too am one with a weakness for a good mini bar and find myself sampling all I can when I stay at one of our Rydges properties. It is also great to hear you had the oppurtunity to have a... More 

Brisbane, Australia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 17, 2015 via mobile

Lobby nice, girl at front desk lovely. Rooms tired, paint on doors chipped. Balcony is 2 feet wide so no chance of sitting to enjoy a view. Thought I'd eat in the restaurant. Went to bar to order. Girl said "just a minute" and disappeared. I waited then thought "bugger it, I'll get room service." Back to room to place... More 

Helpful?
1 Thank Kevrah1
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Kevrah1 My sincerest apologies for the events that you experienced during your stay. I would very much like the oppurtunity to discuss this matter further with you. I can be reached via email at joel_day@rydges.com. I look forward to speaking with you further on this matter. Joel Day General Manager More 

Bribie Island, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 15, 2015

Overall not to bad a place. Bathrooms need a refresh but rest of the room neat and tidy and comfortable. Meals in the restaurant quite nice but the hotel needs to employ more staff. 1 person to attend to bar, waiting on the tables and also room service. Service level of the staff member was good when able to given... More 

Helpful?
1 Thank Mark H
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Mark H Thank you for the honest feedback from your recent stay. I am glad to hear you found the rooms comfortable and the food enjoyable. I will be assessing staffing levels accross all departments moving forward to ensure our guests always receive fantastic service. Hope to see you again soon. Joel Day General Manager More 

Adelaide, Australia
Level Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 12, 2015 via mobile

Front of house staff pleasant. Good location. Comfortable. But seriously tired. I wouldn't say don't try it but know what you are getting. The location in the heart of town is good but the rooms are dated. Clean and appointed with what you need for the basics. But the bathroom is dated with shower curtain to drape into the bath.... More 

Helpful?
1 Thank Kim H
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Kim H Thank you for your kind words regarding the team at Plaza. I will be sure it is shared with all. You are right in saying our rooms are a little tired and we are in the process of refreshing our fantatsic product. I hope you will come and experience the finished product. Joel Day General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2015 via mobile

Stayed here many of times as it is located right in the city even though the rooms are filthy mouldy and stink, it was good just to stay when going on a night out. Last week we stayed there and upon arriving back the Reception guy refused to let us up as we had a friend with us and wanted... More 

Helpful?
1 Thank Tiarnie222
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Tiarnie222 We recognise you as a regular to our property and I apologise that you were treated in this manner. I do feel that this matter has been handled poorly and would like to make contact with you if possible. You can reach me at joel_day@rydges.com. I look forward to speaking with you. Joel Day General Manager More 

Travelers are raving about these Cairns hotels

Australia
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 10, 2015

Average hotel with small reception area and rooms in need of renovation (peeling paint, broken tiles in bathroom for example). Staff were pleasant and helpfull, and the rooms were well serviced. Central location and unfortunately we had a room on the side of the hotel close to a nightclub which even on a Sunday sent out an annoying bass beat... More 

Helpful?
2 Thank DavidNAustralia
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi DavidNAustralia Thank you for taking the time to provide us with your feedback. I am pleased to hear you found the staff accomodating and the rooms well serviced. We are aware we are an aging property however and have begun to roll out a preventative maintenance plans accross all areas of the hotel. We do apologise for the noise... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 4, 2015 via mobile

This stay was just OK nothing special nothing to good. This place has the potential to offer great service. The restaurant bar area needs a but more flair and some people. Rooms have been OK. A modern upgrade would help. Price was too high for what it was.

Helpful?
2 Thank Scott Carl P
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

HI Scott Carl P Thank you for your review. While your stay was OK... we want it to be WOW! Great service is what we set out to achieve every day and with the support of the great team at Rydges Plaza, I know we can do it! In regards to the Bar, I was thinking happy hour every day....... More 

Brisbane, Australia
Level Contributor
324 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed June 2, 2015 via mobile

I've stayed previously and as before this place is nothing special at all. Very sterile, I mean decoratively speaking. Cold reception area, stark. Staff were thin on the ground through our stay. We are out while there. I would not pay my own dollar to stay here at all. It's just not that nice. It's close to everything and functional.... More 

Helpful?
1 Thank sharon3001
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Sharon3001 Thank you for your review. We also feel the hotel is in need of a lift, which is why we are currently undergoing a full assessment of the hotel lobby, rooms and dining areas, to help us become more aesthetically pleasing. Watch this space! Joel Day General Manager More 

Eschol Park
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 2, 2015 via mobile

Stayed 2 nights and will not return. Room 813 smelt damp as did the public area and there appeared to be mould on the carpet in the room and hallways. The air conditioning vent was black as was the ceiling where the air blew out. Curtains were dirty and falling down as were the hems. The hard furniture seems new... More 

Helpful?
1 Thank Denise D
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi Denise D Thank you for taking the time to provide us with your feedback. While the Wet Tropics presents some of the most beautiful scenery Australia has to offer, it also can be challenging when it comes to combating mould. The Housekeeping Manager is currently undertaking a full spring clean of all rooms while conducting some preventative treatments to... More 

Adelaide, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 1, 2015

Stayed here one night in a delux room for a function with family. Had a shower opened the towel to dry myself and was covered in yellow stains and I mean covered, called reception and asked for new towels to be brought up only to be told she was the only one working and I had to bring my towels... More 

Helpful?
2 Thank aussiprincess
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Hi aussieprincess Thank you for your review and my sincerest apologies for the issues experienced during stay in May. It is disapointing that you had to experience this during what I am sure was a very special family occasion. I would like to assure you aswell as fellow trip advisor readers that we are currently taking a proactive approach of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $106 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Hotel Style:
#34 Luxury Hotel in Cairns
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