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Shangri-La Hotel, The Marina, Cairns

2,711 reviews
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Traveler (1210)
Room & Suite (615)
Dining (88)
Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travelers talk about
“horizon club”(285 reviews)
“club room”(60 reviews)
“north restaurant”(29 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,711)Write a Review
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All reviewshorizon clubclub roomnorth restaurantone bedroom suitethe great barrier reefan upgradetour deskreef terminalshopping centrefantastic locationbuffet breakfastcanapesbalconyloungeconciergecorridorsaustralia
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951 - 955 of 2,423 reviews
Reviewed July 28, 2015

We were in Cairns overnight to attend a family function. The reception staff were friendly and efficient, the room was clean and welcoming. The view over Trinity inlet was lovely. Close to everything in central Cairns. An enjoyable stay.

1  Thank HelenL980
Reviewed July 28, 2015 via mobile

Check in was at 2pm and we arrived at 215pm and our room wasn't ready. We were offered an upgrade at a cost or a disabled room with 2 queen beds which is not what we ordered. The room we finally got was noisy as...More

1  Thank Mary P
Reviewed July 28, 2015

Great location....good service...friendly staff...my kids enjoyed the stay. Great sea food restaurants in the vicinity..but very expensive...as most of Australia is. Average meal costs $50 per meal per person....unless you decide to eat at the neighbouring McDonalds.

1  Thank Ram V
Reviewed July 27, 2015 via mobile

We stayed here as a transit stop on our tour of Australia. For a short stay it does the trick with basic rooms, a swimming pool and play area, and good views over the Marina if you pay a premium. The rooms are compact but...More

1  Thank beodan
Reviewed July 27, 2015

Fantastic staff went out of their way to accomodate you Will definitely stay here again Great location close to everything Beautiful views from room Loved the pool very relaxing The gardens and surrounds were amazing beautifully kept Breakfast was really tasty lots of choices We...More

Review collected in partnership with shangri-la.com
1  Thank Mrs Sharronlee F
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$157 - $353 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$157 - $353 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1210)
Room & Suite (615)
Dining (88)
Pool & Beach (82)
Amenities (13)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
jphillsaw
December 22, 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Srl86
November 4, 2017|
AnswerShow all 6 answers
Response from Travelgirl2171 | Reviewed this property |
Yes they have options for children’s but as with most pools supervision is required
0
Votes
ti0nne
October 23, 2017|
AnswerShow all 4 answers
Response from Leisa R | Reviewed this property |
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
1
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12345613
Room Tips
"Ask for the sort of room you want ! If you need something, make sure you ask for it. Very obliging staff."
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"Ask for a renovated room"
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"Harbour view or ocean view."
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"Ask for a room facing the Marina"
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