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Shangri-La Hotel, The Marina, Cairns

#10 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,081 Reviews from our TripAdvisor Community

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Showing 1,877: English reviews
McCrae, Victoria, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I have spent numerous wonderful holidays at Port Douglas and Palm Cove but recently we chose to stay at the Shangri La Hotel in Cairns as we were only staying 5 nights and didn't want to spend 2 days travelling up and back to PD. As a result we've fallen in love with the Cairns Marina and... More 

Helpful?
Thank Joel T
Jakarta, Indonesia
Level Contributor
91 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The location of his hotel is perfect, with marina view and close to the attractions in town. We stayed at King Horizon Club, the room is new and love the view with a balcony viewing the marina. Service is alright, staffs were helpful, lobby is ok. The location made it a nice hotel to stay, walking distance to every nice... More 

Helpful?
Thank Suryo W
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hotel is located alongside the Marina and the views are fantastic. The rooms and the food are great. The Casino and the Esplanade are a short walk away. The Boardwalk is just outside. Top spot to stay

Helpful?
Thank Hsv1959
Sydney, Australia
Level Contributor
138 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A great location, but this place is in need of a freshen up! Rooms were just OK, and the public areas need to be modernised. Staff were reasonably friendly. we dined at the bar, and the bar food was acceptable, although service was slow.

Helpful?
Thank Ronnie51_11
Melbourne, Australia
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We spent 5 nights at this hotel. Firstly we booked a superior sea view room but because of shrubs our view was non existent. Unless you cut the shrubs, don't sell this room (1058) as a sea view. Positives: The hotel is located in a great spot, close to the marina, shops & restaurants. Size of room and bathroom was... More 

Helpful?
Thank ClareBear7773
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear ClareBear7773, Thank you for taking the time to write a review following your recent stay here at Shangri-La. I am disappointed to read that we did not meet your expectations and do apologise for the issues you encountered. Please let me know if you are looking at returning to Cairns as we would very much welcome the opportunity to... More 

Gold Coast, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Top dollar deserves top service. This was not top service. Just under$700 for 2 nights And our room was not seviced. Bedding was inappropriate for the temperature. And room service wouldn't pick up the phone so I had to walk down to concierge to place an order.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Louise R
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Louise R, Thank you for reviewing your recent stay with us. I do sincerely apologise that there was an issue with the servicing of your room and will be following this up with our Executive Housekeeper. I am also disappointed to read your comments regarding the service overall and that we did not meet expectations. I would welcome the... More 

Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Shangri-La property with views, location and rooms as you would expect. The layout is a bit strange in that it is very spread out and not what you would normally experience in a Shangri-La property. I would say that the location is the super star here. The rooms could be better appointed. If you want to have an incredible location... More 

Helpful?
Thank Liquidman
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Liquidman, Thakn you for taking the time to review your stay here at Shangri-La and I do hope that we will have the opportunity to welcome you back when you are next visiting Cairns. Best Regards, Nic More 

Canberra, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed in a suite which was very nice. At check in was charged twice. Pre booked with AMEX and then got charged again. It was cancelled but the staff seemed inexperienced at check in. View from the balcony is great but the noise from he bar below is loud till about 11pm. I wouldn't want to be on level 1... More 

Helpful?
Thank Adrian N
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Adrian N, Thank you for reviewing your recent stay with us here at Shangri-La. I do sincerely apologise that there was a mix up on check-in and you were charged again. We do have a few new team members who have recently joined us in Front Office however all of our staff go through a comprehensive induction and orientation... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Really nice hotel conveniently situated in the middle of everything. Just steps away from the lagoon and from the jumping off point for Great Barrier Reef Tours. Walking distance to basically everything else in Cairns. We had a sea-view room with an awesome view -- highly recommended. Staff was very helpful, too.

Helpful?
Thank Justin R
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Justin R, Many thanks for taking the time to write a review following your recent stay with us here at Shangri-La. I am delighted to read you had a great experience and we look forward to welcoming you back again soon. Best Regards, Nic More 

Cheshire
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

So after reading a few negative reviews I was feeling a little concerned that we were going to have a drama. We booked a Junior Exec Suite with Club Horizon access. From the moment I called Reservations and spoke to Tina (?) I felt at ease, she was beyond helpful and had a beautiful manner. When we arrived we were... More 

Helpful?
1 Thank Angelica_999
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Angelica_999, Thank you indeed for such a fantastic review! I am delighted to read you had a great stay here at Shangri-La and in particular I really appreciate your comments regarding the service from our staff. We have an excellent team here at Shangri-La who go out of their way to ensure that our guests are well looked after.... More 

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Double Queen Studio Suite (41)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $146 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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