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Shangri-La Hotel, The Marina, Cairns

#10 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,083 Reviews from our TripAdvisor Community

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Showing 1,879: English reviews
Canberra
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a suite with marina view in one of the towers and it was spacious and comfortable. The view was amazing. The staff at this hotel are outstanding - professional, efficient, friendly and nothing is too much trouble. The breakfast buffet, overlooking the marina, was delightful. The only facility that let this property down for us is the Horizon... More 

Helpful?
Thank TravellersCanberra
McCrae, Victoria, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I have spent numerous wonderful holidays at Port Douglas and Palm Cove but recently we chose to stay at the Shangri La Hotel in Cairns as we were only staying 5 nights and didn't want to spend 2 days travelling up and back to PD. As a result we've fallen in love with the Cairns Marina and... More 

Helpful?
Thank Joel T
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Joel T, I am delighted to read that your wife and yourself had a great stay with us here at Shangri-La recently. Thank you for taking the time to write a review and share your experiences with fellow travellers - I really appreciate it. We look forward to welcoming you back again the next time you are visiting the... More 

Jakarta, Indonesia
Level Contributor
91 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The location of his hotel is perfect, with marina view and close to the attractions in town. We stayed at King Horizon Club, the room is new and love the view with a balcony viewing the marina. Service is alright, staffs were helpful, lobby is ok. The location made it a nice hotel to stay, walking distance to every nice... More 

Helpful?
Thank Suryo W
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Suryo W, Thank you for your wonderful review! I really appreciate you taking the time to share your experience at Shangri-La and we look forward to welcoming you back again soon. Best Regards, Nic More 

Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Hotel is located alongside the Marina and the views are fantastic. The rooms and the food are great. The Casino and the Esplanade are a short walk away. The Boardwalk is just outside. Top spot to stay

Helpful?
Thank Hsv1959
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Hsv1959, I really appreciate you taking the time to review your stay at Shangri-La and we look forward to welcoming you back when you are next visiting our beautiful region. Best Regards, Nic More 

Sydney, Australia
Level Contributor
138 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A great location, but this place is in need of a freshen up! Rooms were just OK, and the public areas need to be modernised. Staff were reasonably friendly. we dined at the bar, and the bar food was acceptable, although service was slow.

Helpful?
Thank Ronnie51_11
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Ronnie51_11, Thank you for reviewing your recent stay here at Shangri-La. I appreciate your feedback regarding the service in the bar and will be following up with our Food & Beverage Manager - my sincere apologies that we let you down on this occasion. I do hope that we will have the opportunity to welcome you back the next... More 

Melbourne, Australia
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We spent 5 nights at this hotel. Firstly we booked a superior sea view room but because of shrubs our view was non existent. Unless you cut the shrubs, don't sell this room (1058) as a sea view. Positives: The hotel is located in a great spot, close to the marina, shops & restaurants. Size of room and bathroom was... More 

Helpful?
Thank ClareBear7773
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear ClareBear7773, Thank you for taking the time to write a review following your recent stay here at Shangri-La. I am disappointed to read that we did not meet your expectations and do apologise for the issues you encountered. Please let me know if you are looking at returning to Cairns as we would very much welcome the opportunity to... More 

Gold Coast, Queensland, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Top dollar deserves top service. This was not top service. Just under$700 for 2 nights And our room was not seviced. Bedding was inappropriate for the temperature. And room service wouldn't pick up the phone so I had to walk down to concierge to place an order.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Louise R
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Louise R, Thank you for reviewing your recent stay with us. I do sincerely apologise that there was an issue with the servicing of your room and will be following this up with our Executive Housekeeper. I am also disappointed to read your comments regarding the service overall and that we did not meet expectations. I would welcome the... More 

Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Shangri-La property with views, location and rooms as you would expect. The layout is a bit strange in that it is very spread out and not what you would normally experience in a Shangri-La property. I would say that the location is the super star here. The rooms could be better appointed. If you want to have an incredible location... More 

Helpful?
Thank Liquidman
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Liquidman, Thakn you for taking the time to review your stay here at Shangri-La and I do hope that we will have the opportunity to welcome you back when you are next visiting Cairns. Best Regards, Nic More 

Canberra, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed in a suite which was very nice. At check in was charged twice. Pre booked with AMEX and then got charged again. It was cancelled but the staff seemed inexperienced at check in. View from the balcony is great but the noise from he bar below is loud till about 11pm. I wouldn't want to be on level 1... More 

Helpful?
Thank Adrian N
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Adrian N, Thank you for reviewing your recent stay with us here at Shangri-La. I do sincerely apologise that there was a mix up on check-in and you were charged again. We do have a few new team members who have recently joined us in Front Office however all of our staff go through a comprehensive induction and orientation... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Really nice hotel conveniently situated in the middle of everything. Just steps away from the lagoon and from the jumping off point for Great Barrier Reef Tours. Walking distance to basically everything else in Cairns. We had a sea-view room with an awesome view -- highly recommended. Staff was very helpful, too.

Helpful?
Thank Justin R
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Justin R, Many thanks for taking the time to write a review following your recent stay with us here at Shangri-La. I am delighted to read you had a great experience and we look forward to welcoming you back again soon. Best Regards, Nic More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $146 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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