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Shangri-La Hotel, The Marina, Cairns

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#9 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,262 Reviews from our TripAdvisor Community

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Showing 2,032: English reviews
Melbourne, Australia
Reviewed 2 days ago NEW

Visited this establishment for the buffet breakfast only. The quality/choice was excellent. Scrambled eggs were creamy and fluffy, not rubbery like so many other buffet breakfasts. Lovely freash fruits, pastries, yoghurts etc. The friendly chefs will cook you fresh eggs, pancakes and French toast while you wait. Great coffee and a good selection of teas are availabe. Attentive and friendly...

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Helpful?
Thank colin s
Maitland, Florida
Reviewed 2 days ago NEW

Large hotel right in the marina. Easy cab ride from the airport (no Uber). Easy check-in and a very large room. Included breakfast was nice. My wife and I had to laugh at the hallway length going to our room. I actually paced off 130 paces from room to elevator, most in a straight narrow hall. A minor inconvenience. Otherwise,...

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Helpful?
Thank wkiser44
Reviewed 2 days ago NEW

Comfortable hotel with very helpful, efficient staff. Views of the marina or views of the gardens are options. It is handy for exploring Cairns and for trips to the Barrier Reef. Breakfast is buffet style and can be very busy. There are plenty of alternatives in the town. The pool is a good place to cool off.

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Helpful?
Thank William T
East Sussex, United Kingdom
Reviewed 5 days ago NEW

We arrived for one brief night here after a very late flight from Darwin. We arrived at the Shangri La at about 12.45 am instead of 11.00 pm due to some technical problems. We knew we had to get up at 5.00 am to catch a flight. Darren (I'm pretty sure that is his name) could not have been more...

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Helpful?
Thank Tootlepip3
Baotou, Inner Mongolia, China
Reviewed 5 days ago NEW

So this just happened to me, I've been looking at an ad for $1 oysters as soon as I checked in. It is in the elevator, and in the lobby beside the main reception desk. I have been waiting days to be able to "enjoy" the $1 oyster special. My girlfriend and I went down to the restaurant at 8pm,...

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Helpful?
Thank Etam_flys
San Jose, California
Reviewed 1 week ago NEW

This hotel, was very modern in the lobby and very well kept despite being many years old. The rooms were spacious and we had a nice marine view from our hotel. The bathrooms were also very roomy and comfortable. The grounds were well kept and the hotel itself had a VERY large and beautiful pool. Additionally, the hotel is literally...

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Helpful?
Thank Brix510
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Brix510, I really appreciate you taking the time to write about your experience here at Shangri-La and am delighted to know you had a great stay. We hope to see you again soon. Best Regards, Nic

Los Angeles, California
Reviewed 1 week ago NEWvia mobile

The hotel is in a great location, particularly if you plan to do any of the boat tours. We had a great view from our room. The hotel is laid out very poorly and is not easy to navigate. Clean, but needs some updating.

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Helpful?
Thank Chabsworhington
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Chabsworhington, Many thanks for your kind review and I am pleased to read that you had an enjoyable stay. I hope we will be seeing you back again soon. Best Regards, Nic

Melbourne, Australia
Reviewed 1 week ago NEW

Love the location of this hotel, although its a bit worn out. The outdoor areas are amazing and relaxing. Awesome staff. Definitely a good hotel to stay to explore Cairns. The deco is a bit dated than the usual Shangri-La standards.

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Helpful?
Thank AshAzoor
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear AshAzoor, Thank you so much for taking the time to write a review following your stay with us and I hope we will have the opportunity to welcome you back soon. Best Regards, Nic

Boston
Reviewed 1 week ago NEW

I don't understand the high ratings and the certificate of excellence. Really puzzling. This property was simply awful. Rooms show their age worse than Robert Redford in a teenager chick flick, everything is badly worn out with a pinch of odor. It is a labyrinth to get to the rooms, utterly frustrating. Service is like God. you have a feeling...

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Helpful?
2Thank t-dev-7
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear t-dev-7, Thank you for taking the time to share your feedback and it is disappointing to read that we did not meet your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I do hope that we may have the opportunity to delight and give you the great...

Sydney, Australia
Reviewed 1 week ago

Excellent location that is central to everything you want and need in Cairns. Can't fault the staff or rooms. Plentiful options of food and beverage all in an easy walking distance. Easy short walking distance to the wharves for any boat trips to the Reef

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Helpful?
Thank msh6
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear msh6, Thank you for the great review of Shangri-La! I am glad to read that you enjoyed your stay and we hope to see you again very soon. Best Regards, Nic

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $132 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travelers.
24 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Marina view rooms are closer to elevator.”
 of 5 bubbles wkiser44, 2 days ago | Read review
“The quieter rooms face the garden”
 of 5 bubbles 840WilliamT, 2 days ago | Read review
“Request a room with a Marina view balcony”
 of 5 bubbles Etam_flys, 5 days ago | Read review
“Ask for higher floors and to be on the marina side”
  • Room of balcony from our room
  • View of the marina from our room
 of 5 bubbles Brix510, 1 week ago | Read review
“Ocean View rooms have a lovely aspect (north facing) but be aware there is a very long corridor to get to them from reception.”
 of 5 bubbles 932maggies, 2 weeks ago | Read review
5 of 5
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