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Shangri-La Hotel, The Marina, Cairns

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Pierpoint Rd, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1549)
Room & Suite (461)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, The Marina, Cairns
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 66 hotels in Cairns
Location
Cleanliness
Service
Value
Travelers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-La Hotel, The Marina, Cairns. Prominently situated on the marina, providing guests with both a direct gateway to the reef, tours and attractions and the perfect Cairns getaway. Whether taking a refreshing swim in our private pool, surrounding yourself with the gentle lapping of waves against the boats; taking in the breathtaking views of the marina and mountains or savouring the taste of the contemporary Australian table at The Backyard Restaurant & Bar, the Shangri-La Hotel, The Marina, Cairns, is guaranteed to stimulate all your senses Spurred by the verve down at the marina, you decide to take a slow stroll to watch the world go by. Before you know it, the sun begins its descent and hunger grow. Thrilled by the prospect of waterfront dining at the popular pier, you stroll along the boardwalk as you select where to dine. Back in the comfort of your room, your gaze soaks in the luscious duvets and goose down pillows on the bed. Knowing how much you’re going to need the rest tonight, you succumb to its warm embrace. Deep sleep in lush comforts, you awaken in Shangri-La Hotel, The Marina, Cairns, a world beyond imagination. 255 rooms; 3 restaurants & bars 3 restaurants & bars Shangri-La Cares: Our commitment to your well-being in our care
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Room & Suite (461)461
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, French, Arabic, Chinese and 11 more
Hotel links
Special Offer:Book Direct and Save
3,142Reviews51Q+A100Room tips
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Popular mentions
juddyburton wrote a review Nov 22
Brisbane, Australia85 contributions29 helpful votes
4 nights in a room over looking the marina. Good service by all the staff, room was good but a little dated, no coffee machine either which we have become used to in all the other Shangri LA/s we have stayed in. We spend one day at the pool which is a nice area, was amazing when I asked if they did other cocktails at the pool bar, was told yes we do, Cool asked for a Singapore Sling, response NO, now you would think that this drink would be offered, the up side to this was a chap called Corey Tucker who managed the bar in the backyard Restaurant/Bar cane to our rescue when we asked if they did one, he said no its not on the drinks menu, but hey I will give it a go, and he made some very nice Singapore Slings, he made the effort and that's what's important, not just been a robot. So ask for the CT version 1.5 Singapore sling next time you are there. Had Burger3 times and it was 100% very tasty food and nice chips as well, again the girls serving were all very helpful. Good values per night on the rooms too. Just missing a few of those nicer things we expect from this hotel group. Will visit again.
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: See Corey for the best cocktails.
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CydC1997 wrote a review Nov 21
Brisbane, Australia186 contributions13 helpful votes
The location is really good and you can walk or drive to most places very easily. The hotel parking is part of the shopping centre which is annoying, and the shops and bars are also on top of the hotel which can make it very loud at night especially on weekends. The hotel is only two floors so there is ALOT of walking to get anywhere as it’s a large hotel. We were impressed by the service and cleanliness except our bed rolled and the locks were broken, as well as the fridge cupboard not closing properly. Minor things but not what you expect for a 5 star resort. There is lots of potential but not good execution
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Date of stay: November 2020Trip type: Traveled as a couple
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Gem S wrote a review Nov 14
Cessnock, New South Wales, Australia8 contributions
We honestly could not review a hotel any higher! The staff at the Shangri-La Cairns provided us with an unparalleled level of service. Upon arrival on our first stay for our honeymoon, we were upgraded to a beautiful Marina View Room overlooking the water. The lady at check in was friendly and knowledgeable. A delicious cheeseboard and bottle of wine were waiting for us in our room. Check out was smooth and it was obvious the hotel was complying with COVID-19 measurements. Luke generously helped us and many others with our luggage. He too, was more than pleasant to deal with. After deciding last minute to revisit the hotel a week later, we liaised with reservations manager Hope, who went above and beyond to find us another beautiful room! Again on arrival staff member Dean was professional and friendly, allowing us to check in early! Entering our room again, we were greeted with another complimentary bottle of wine and cheese board. We had dinner at The Backyard which was delicious, and again service could not be faulted. From the bottom of our hearts we want to thank the Shangri-La Cairns team for making our honeymoon even better!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Gavin Maloney, Sales at Shangri-La Hotel, The Marina, Cairns
Responded 4 days ago
Dear 871gemmat Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gavin Maloney Director of Sales & Marketing
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Jon-Suzy wrote a review Nov 14
Parkside, Australia33 contributions18 helpful votes
What a great location for a short holiday ,located on the Marina you can smell the sea air and admire the boats coming and going and centrally located on the city fringe close to many restaurants and cafes. We had a great welcome out plane arrived before midday and we requested an early check in which they were able accommodate . Our room was extremely spacious with a large balcony,beautifully appointed with solid timber floors and large bathroom (Club Floor) . We had breakfast every day at the hotel the food was absolutely beautiful,fresh and tasty ingredients including local meats ( Best Chorizo ) and cereal,great coffee and a selection of teas and juices.Prices more than reasonable for the serving size and quality of ingredients. In the evening we enjoyed Canopies and Wine,which were delicious and the offerings changed nightly (Club Floor Only) This was enough for our dinner.The service and ambiance in the Club Lounge is worth the small daily charge per couple as it also cover the Breakfast cost $40 per head) The pool area is private and the pool long enough for lap swimming. Outstanding hotel,staff and location. Highly recommended. Jon & Suzy
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Gavin Maloney, Sales at Shangri-La Hotel, The Marina, Cairns
Responded 4 days ago
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gavin Maloney Director of Sales & Marketing
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Dan T wrote a review Nov 13
1 contribution
Advised there was free parking, however, not for large cars i found out upon arrival. To park in one of a very limited number of spots, they try to bully you into handing over your car keys. Make sure to tell them if you have injuries or the will have you walking a long way to your room with your luggage. I found it to noisy at all hours with the bares down stairs and young intoxicated guests coming in at all hours screaming and yelling. To top that off, the breakfast i received was not what i gave reception to order. I was going to book another night but after the first, decided to go somewhere else.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Gavin Maloney, Sales at Shangri-La Hotel, The Marina, Cairns
Responded 4 days ago
Dear dantY6288IM, Thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have noted your comments and have investigated with the departments that impacted your experience. We sincerely regret that this may have detracted from your stay at Shangri-La Hotel Marina Cairns. I apologise that we have fallen short with your experience during your stay and should you like to return back to Cairns please contact myself as I will like to ensure we can deliver on what we promise to all our guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, Gavin Maloney Director of Sales & Marketing email: gavin.maloney@shangri-la.com
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PRICE RANGE
$123 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Shangri-La Hotel, The Marina, Cairns
Which popular attractions are close to Shangri-La Hotel, The Marina, Cairns?
Nearby attractions include Cairns Esplanade Lagoon (0.2 miles), Esplanade Boardwalk (0.2 miles), and Michaelmas Cay (0.3 miles).
What are some of the property amenities at Shangri-La Hotel, The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Hotel, The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La Hotel, The Marina, Cairns?
Conveniently located restaurants include Tha Fish, Piato, and Bang and Grind.
Are there opportunities to exercise at Shangri-La Hotel, The Marina, Cairns?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Shangri-La Hotel, The Marina, Cairns located near the city center?
Yes, it is 0.5 miles away from the center of Cairns.
Are any cleaning services offered at Shangri-La Hotel, The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, The Marina, Cairns offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Hotel, The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Hindi.