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Shangri-La Hotel, The Marina, Cairns

Overview
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Pierpoint Rd, Cairns, Queensland 4870 Australia See on map
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Offers from Shangri-La Hotel, The Marina, Cairns
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Reviews (2,870)
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2,562 results
Traveler rating
1,147
849
355
129
82
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Time of year
LanguageEnglish
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1,147
849
355
129
82
Show reviews that mention
All reviews horizon club club room north restaurant horizon room one bedroom suite the great barrier reef tour desk an upgrade pool area is shopping centre fantastic location bit dated reef terminal buffet breakfast balcony canapes concierge
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1 - 5 of 2,562 reviews
Reviewed 4 days ago via mobile

Loved our stay at the Shangri-La Cairns. The service was exceptional at all levels. The staff were very courteous and welcoming. We particularly liked the club lounge. Evening canapés and drinks as well as a great selection of foods for breakfast in a lovely clean...More

Date of stay: November 2018
Thank stefarn
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 4 days ago

Dear stefarn, I am delighted to hear thoroughly enjoyed your stay here with us and you enjoyed our Horizon Club Lounge - this is always one of the highlights with our guests. We really appreciate your comments regarding our staff and the exceptional service they...More

Reviewed 4 days ago via mobile

Perfect location between the Narina and downtown. Location could not be better. Also has several restaurant options at the mall connected to the hotel. The only complaint I have is the hotel is a little outdated but there was a lot of construction going on...More

Date of stay: December 2018
Thank Scott T
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 4 days ago

Dear Scott T, Thank you for taking the time to share your stay experience following your recent stay with us. Customer feedback is very important to us and we have noted your comments for discussion. We are delighted to hear you found the location to...More

Reviewed 6 days ago via mobile

Whilst on the face of it this hotel is in a great location and has a great name it failed to deliver with its food and beverage Offerings. The breakfast area is 3 star at best with limited seating and basic food offerings. Room service...More

Date of stay: December 2018
1  Thank 786Julie
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 4 days ago

Dear 786Julie, Thank you for taking the time to review our hotel. I apologise that we did not meet your expectation and your stay with us wasn’t as enjoyable we hoped it would be. We appreciate your comments and can only hope that you will...More

Reviewed 6 days ago via mobile

We stayed at this hotel as part of our trip to Australia and the Far East. This was a lovely modern and clean hotel with spacious rooms and beautiful bathrooms - along with great little balconies. We had an amazing view from our balcony across...More

Date of stay: November 2018
Thank JayeEngland
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 4 days ago

Dear JayeEngland, It is always such a pleasure to be on the receiving end of feedback as wonderful as yours and I thank you very much for taking the time to share it with us. I am delighted to hear you thoroughly enjoyed your stay....More

Reviewed 1 week ago via mobile

Stayed here as a solo female traveller. Arrived at night. Check in was smooth. Lighting outside hotel was very poor. Room was spacious and clean. Great fluffy towels and nice toiletries. My room had patio doors which took you out to the gardens and pool...More

Date of stay: September 2018
1  Thank Lee1970
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 week ago

Dear Lee1970, Thank you for taking the time to share your review of our hotel. I apologise that we did not meet your expectation and your stay experience wasn’t as enjoyable we hoped it would be. We appreciate your comments and can only hope that...More

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About
Description
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and More a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair access
Beachfront
Free Parking
Spa
Breakfast included
Hotel Style
Business
,
Romantic
,
Luxury
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Luxury
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
255
Price range
$140 - $275 (Based on Average Rates for a Standard Room)
Also Known As
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Location
Australia > Queensland > Cairns Region > Cairns
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Luxury
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
255
Price range
$140 - $275 (Based on Average Rates for a Standard Room)
Also Known As
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Location
Australia > Queensland > Cairns Region > Cairns
Photos
Traveler (1,318)
Room & Suite (648)
Dining (93)
Pool & Beach (89)
Amenities (13)
Business Center & Event Rooms (9)
Family and Play Areas (1)
Nearby
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Questions & Answers
Ask a question
mythingmary
October 16, 2018|
AnswerShow all 10 answers
Response from rosemaryv204 | Reviewed this property |
We hired a car at the airport. The sights around Cairns are quite spread and unless you want to do bus tours, you need transportation.
1
Vote
Blueenvy
May 16, 2018|
AnswerShow all 3 answers
Response from bogdant46 | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
3
Votes
Blueenvy
May 16, 2018|
AnswerShow all 4 answers
Response from LyndyLipman | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
Room Tips
"Horizon Club comes with perks."
GrahamM176
2 weeks ago
Read review
"Choose a room with the Marina view, or a corner suite."
Koustubh132
Nov 7, 2018
Read review
"Get a room facing the marina for free quiet entertainment."
B9748ZCpeterr
Sep 12, 2018
Read review
"The Tower rooms are biggest and have the best views"
scubal0ver
Aug 26, 2018
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