We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, The Marina, Cairns

0.5 miles from Cairns center
  • Free Wifi
  • Pool
  • Restaurant
Save
Enter dates to see best deals
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
View Deals
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
View Deals
Close 
Pierpoint Rd, Cairns, Queensland 4870, Australia
Special Offer
Indulgence Package
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,342 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,101: English reviews
Newcastle, Australia
Reviewed yesterday NEW

We chose this hotel for our first visit to Cairns because of the views of the Marina and central location. The hotel did not disappoint on this aspect but unfortunately fell very flat on a lot of other aspects. This hotel is in need of a major renovation (apart from the reception/atrium area which has been renovated and looks great)...

 Report
Helpful?
Thank Debbie N
Newcastle, Australia
Reviewed 3 days ago NEW

We spent 4 nights here and the service was very good. The staff in the club room went well above what they needed to do and made you feel very welcome. We ate breakfast in the North Bar & kitchen every morning and the food was great. Will stay again next time I visit Cairns

 Report
Helpful?
Thank EricTheRed16
New York City, New York
Reviewed 3 days ago NEW

My husband and I stayed here for a couple of nights on our honeymoon and it was great. Beautiful view, very clean, friendly and helpful staff, and they even had a surprise waiting for us in our room since it was our honeymoon. The grounds were great and it was short walk to a lot of places. Would definitely stay...

 Report
Helpful?
Thank Kaisha D
Sydney, Australia
Reviewed 4 days ago NEWvia mobile

Stayed for business so I wasn't footing the bill. The hotel is nice. Quiet, pleasant outlook, helpful staff (who speak multiple languages) and a reasonable choice of restaurants under the hotel. Rooms not huge but having a balcony helps. Due to the building design there is likely to be a bit of walking to get to your room. Other than...

 Report
Helpful?
Thank David_Susie
Cairns
Reviewed 4 days ago NEWvia mobile

Brilliant in every way - they really know how to look after locals! Got a great deal including an upgrade and drink vouchers. Other Cairns hotels would do well to learn how to look after us locals, especially in off peak times. We will be back!

 Report
Helpful?
Thank Paul E
Lincoln, United Kingdom
Reviewed 6 days ago NEW

We recently spent four nights here and payed extra for the Horizon Club, which is worth it. Generous canapés and free drinks included. The best thing were the spacious rooms with the beautiful marina view. They were well furnished with luxurious toiletries. Pool area well kept. All staff were friendly. It is centrally located. Can't fault it at all.

 Report
Helpful?
Thank 544karengreaves
Reviewed 1 week ago

First time at a Shangri-LA hotel and overall not impressed for an alleged 5 star property. Firstly, all the staff of this hotel are very lovely and looked after us very well. It is unquestionably the premier location for dining, meeting your dive/snorkel boats heading out to the Great Barrier Reef, heliport for your scenic flights and much more. However,...

 Report
Helpful?
1Thank Lisa S
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Lisa S, Thank you for taking the time to share your feedback following your stay with us recently and I very much appreciate your recognition of the staff, particularly the Concierge team, for the service they provided. With regards to the pictures you took in the room, I will be following up with both our Housekeeping and Engineering Departments...

Hamilton, New Zealand
Reviewed 1 week ago via mobile

Right on water front and so close to town and markets and everything - pool was cool but good on hot days - rooms spacious and everything you need - great spot for conference - easy to get away for a break but still be right there too

 Report
Helpful?
Thank sunnyhamiltonnz
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear sunnyhamiltonnz, Thank you for taking the time to share your comments following your stay at Shangri-La. I am delighted to read you enjoyed your stay and we hope to see you back sometime soon. Best Regards, Nic

Townsville, Australia
Reviewed 1 week ago

I stay here a lot and always feel like a family member returning home when I stay at the Shangri-La in Cairns. The staff know me by name and anticipate my needs. As a Diamong member there are lots of perks too.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank iaing59
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear iaing59, Thank you for your lovely review and I really appreciate you taking the time to share your experiences with us here at Shangri-La. We all enjoy having you stay with us when you are here in Cairns and we look forward to seeing you back again very soon. Best Regards, Nic

Reviewed 1 week ago via mobile

Stayed here for one night prior to a 4 night Great Barrier Reef cruise and four more nights on our return. The hotel were extremely helpful with luggage, some of which we left with them for our shorter trip, and tried hard to accommodate our early arrival getting our room ready asap. The concierge people deserve a special mention. They...

 Report
Helpful?
Thank Linda S
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Linda S, Thank you so much for taking the time to write about your Shangri-La experience following your stay with us recently. I am delighted to read through your feedback and to know you had a great time. I am most appreciative of your comments regarding our Concierge team - we have a great bunch of guys who are...

Questions? Get answers from hotel staff and past guests. Ask a question

1,278 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (988)
Viewed
Bathroom (68)
Viewed
Pool/Beach Area (42)
Viewed
Hotel & Grounds (141)
Viewed
View from Room (116)
Viewed
Room/Suite (215)
Viewed
Dining (40)
Viewed
Family/Play Areas (1)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (364)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (267)
Viewed
Amenities (13)
Viewed
Double Queen Studio Suite (41)
Viewed
Horizon Club Suite (58)
Viewed
Pool (31)
Viewed
Dining (30)
Viewed
Studio Suite (43)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (7)
Viewed
View from Room (2)
Viewed
Dining (4)
Viewed
Pool/Beach Area (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.2 mi away
Pullman Reef Hotel Casino
0.2 mi away
Hilton Cairns
Hilton Cairns
#5 of 66 in Cairns
2,051 reviews
0.3 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
0.4 mi away
Novotel Cairns Oasis Resort
4.0 mi away
Cairns Coconut Holiday Resort
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $143 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Booking.com, Orbitz, Cheap Tickets, Travelocity, Priceline and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travelers.
28 questions
Ask a question

See all questions (28)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for a bay view room”
 of 5 bubbles 646kaishad, 3 days ago | Read review
“Go for the horizon club.”
 of 5 bubbles 544karengreaves, 6 days ago | Read review
“evidently only half the hotel has been renovated, the other half not - Ask for the latest ;)”
  • more paint or stain all over mirrors dripping down the mirror in multiple locations
  • hotel is not looked after. Everything in very poor shape. But the staff is happy and they are ni
  • heavy mold in bathroom and not maintened properly
  • poor maintenance/rooms neglected. If I was corporate Shangri-LA, I would drop this venue urgentl
  • my child can stain and paint better than this. Stains and paint all over the bathroom mirror #10
 of 5 bubbles J649OQlisas, 1 week ago | Read review
“Get a room with a balcony overlooking the water.”
  • View from the balcony
 of 5 bubbles SandraLivingstone, 2 weeks ago | Read review
“pay for horizon club room expensive but worth it”
 of 5 bubbles martincE3642HW, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question