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Stayed 3 nights. Very friendly staff. Good location. Clean room with nice view. Lovely pool and grounds. Buffet breakfast was average. Had to use vouchers to access "free wifi" and it didn't work one day.
Nothing fancy. Clean with basic amenities. Could use a microwave.
Adrian (the night clerk) was very friendly and helpful.
Did not catch the name of the morning clerk, who was very rude and absolutely no help.
We stayed 3 nights to escape the wintery Melbourne weather.
The hotel is a good 15 minutes away from the Cairns Esplanade, however if you are in visiting you will need to hire a car to get anywhere! So, the distance wasn't a problem.
Response from Sean_Dunwoodie, Business Development Manager at Palm Royale CairnsResponded 5 days ago
Hi jl87 and thank you for taking the time to review us. We truly appreciate your nice words as we continue to improve our assets and provide increased guest experiences. We hope we can welcome you again soon.
This hotel is currently going through a re vamp. We got one of the rooms that hadn't been refurbished, which was OK, because we got a good cheap deal. Reception staff were brilliant. They always had a smile even when busy. The exception is an...More
Response from Sean_Dunwoodie, Business Development Manager at Palm Royale CairnsResponded 6 days ago
Hi Pigtrotters and thank you for taking the time to review our property. We really appreciate the detailed documentation of your experience and this helps us in our constant review of operations, product and staffing. Glad to hear your overall experience was very positive. We...More
To me, a 3 star place is comfortable but don’t expect any favours. 4 and 5 stars are earned purely by attention to the little things. While the Palm Royale is comfortable and clean, it was the many little things they did not do or...More
$55 - $105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#22 Luxury Hotel in Cairns
Non-Smoking Rooms ,
Number of rooms
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