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Holiday Inn Cairns Harbourside

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Holiday Inn Cairns Harbourside
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1,193 Reviews from our TripAdvisor Community

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Showing 1,108: English reviews
Hong Kong, China
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great service from all the staffs. Helpful and friendly staff made awesome recommendations for our day tours. The location was slightly far away from the actions but I had a rental car so that wasn't a problem for me. The room was adequate, nothing fancy but everything worked as expected.

Helpful?
Thank 442awong
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear 442awong, Thank you very much for this great review of your recent stay with us. We appreciate all your feedback, especially your recognition of the team and the service they provide. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Brisbane, Australia
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had almost a week here which for a staff conference and can't talk highly enough about the whole experience. Right from planning through to execution the team were incredible. On arrival the staff were excellent and all through our stay we found everyone incredibly friendly and helpful. The sleeping comfort was great with choice of hard or soft pillows. Its... More 

Helpful?
Thank GenG_12
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear GenG_12, We appreciate you taking the time to write this top review of your recent stay with us. We are so glad to hear your conference was a success and that you enjoyed your time with us at the hotel. I agree the choice between soft & firm pillows makes for a great nights sleep. We look forward to... More 

Chesham, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff get 5 out of 5. No questions. From front to back, at reception or at the table, all went above and beyond. I don't agree with some reviewers who found the hotel to remote from the centre. A gentle 15 min walk along the front and you're pretty much there or thereabouts in the middle. Hourly shuttle also... More 

Helpful?
1 Thank iain t
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear iain t, Thank you for this comprehensive review of your recent stay with us. We appreciate all your feedback and have passed on the bathroom condition issue to our maintenance and housekeeping departments. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Perth, Australia
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great little inexpensive place to rest and relax. My husband and I stayed here for a total of four nights and really couldn't fault it. The food was great and not expensive. The beds were excellent and the room incredibly quiet and dark for sleeping. The staff were more than helpful and very friendly. For the price, service, location and... More 

Helpful?
1 Thank Cher G
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Cher G, Thank you for this great review of your recent stay with us! We appreciate all you wonderful feedback, especially your recognition of the team and their service. We hope that we will see you again soon. Kind Regards, Matt Rippin General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Excellent service from staff at reception to the dining area . The hotel is in dire need of an upgrade . Located on the esplanade with beautiful views of the water and in close proximity to the restaurants without the hustle & bustle of holiday makers . The breakfast menu can be improved ESP if one is on a week... More 

Helpful?
2 Thank Moonira M
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Moonira M, Thankyou for taking the time to write this review of your recent stay with us. We appreciate all your feedback and have passed it on to the relevant departments heads. We look forward to having the opportunity to welcome you back again soon. Kind Regards, Matt Rippin General Manager More 

Gosford, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Just a quick overnight stay for business. The room had everything you would expect and an array of pillows (soft, hard etc). The staff were helpful and knowledgeable about the area. The location of the hotel was a good fifteen minute walk from the night life, however there was a fun bus leaving regularly. I would stay there again on... More 

Helpful?
1 Thank Stuart T
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Stuart T, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your wonderful feedback, we look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Cumbria
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location, great hotel, great staff. We stayed for 3 nights, and everything was fantastic. The hotel operates a free shuttle service to the city, which is fabulous for visiting the night market. It really is harbour side too with uninterupted by other building bay views. Can't recommend this hotel highly enough.

Helpful?
Thank MrsACumbria
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear MrsACumbria, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback and we are so happy to hear that you enjoyed your stay. I agree our uninterrupted view of Trinity Bay is second to none. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

When you check into this hotel make sure you ask if they are giving you a 'special needs' room. Apparently booking in advance does not guarantee you a normal room. The bathroom floods and the bed has sunken so much that it makes for a very uncomfortable nights sleep. However staff are friendly and helpful. Just check that they don't... More 

Helpful?
1 Thank Stavsfamily
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Stavsfamily, Thank you for taking the time to write this review of your recent stay with us. We appreciate your feedback in regards to your room allocations, we allocate rooms based on the type of room you have booked. Thank you for your recognition of the team and their service. We look forward to welcoming you back again soon.... More 

Koongal
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms are large and have great views from the ocean rooms. Everything is with in a 5km walk. The local council has set up a great walk/bike path along the beach front which leads to shopping and resturants.

Helpful?
Thank Michael F
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Michael F, We appreciate you taking the time to write this review of your recent stay with us. Thank you for your feedback and I agree the view from our ocean view rooms is second to none. We look forward to welcoming you back soon. Kind Regards, Matt Rippin General Manager More 

Perth, Australia
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for 1 night whilst on a long weekend break with my partner and found the staff really friendly and accommodating. The location is around a 25 minute walk the Esplanade to the main district. Room was good size but bit old and out dated. Carpet was old and stained and bathroom was also old and bit dirty. Buffet breakfast... More 

Helpful?
1 Thank Shiiiiindy
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Shiiiiindy, We appreciate you taking the time to write this review of you recent stay with us. Thank you for your feedback, I have passed on your review to the relevant department heads for action. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $117 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#11 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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