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Holiday Inn Cairns Harbourside

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Holiday Inn Cairns Harbourside
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1,293 Reviews from our TripAdvisor Community

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Showing 1,202: English reviews
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Saint Paul, Minnesota
Reviewed yesterday NEWvia mobile

Hotel met expectations. Location is within walking distance of everything in Cairns. Pool is quite small, but rooms were exceptionally clean and quite comfortable. Staff was friendly and efficient. Restaurants looked a bit overpriced so we ate off site.

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Helpful?
Thank charlieflys
Sydney, Australia
Reviewed 5 days ago NEWvia mobile

Booked a last minute stay at the Holiday Inn in Cairns and was really pleased with the friendly and helpful reception and staff. The location was great, away from the Helvetic southern end of the esplanade and directly across from a park and the Bay. Rooms are a bit tied but all in all a great hotel.

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Helpful?
Thank Bruce N
Mount Cotton, Australia
Reviewed 6 days ago NEW

The staff were lovely, the room was clean and comfortable, the breakfast was good value. The pillows were divine! Just a little bit further from the heart of town than we realised but still an easy walk with a great ocean view.

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Helpful?
Thank Kathy J
HolidayInnCairnsH, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Kathy J, Thank you for your stay with Holiday Inn Cairns Harbourside and for taking time to comment on your stay. We are delighted to hear that you enjoyed your visit. We take pride in having our lovely team with us as well as a dedicated housekeeping team that provides cleanliness and comfortability of our guestrooms. We also pleased...

Aussie out and about
Reviewed 1 week ago

I travel a lot - and only stay at the Holiday Inn - the place is fantastic. The rooms are always clean and I am always greeted with a smile by the guys at Reception. When I come here I feel I am at home. I have stayed here around 40 nights in the last 12 months and every time...

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Helpful?
Thank Matthewbeachhouse
Gold Coast, Australia
Reviewed 1 week ago

Stayed here for work, had everything we needed. Rooms are a little old but still more than fine. Its not near the city centre but they do have a free shuttle bus which can get you in and out of there if not its just a 2min drive. Also we got a rate with breakfast included which was great, it...

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Helpful?
Thank shan9
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear shan9, Thank you very much for taking the time to write this review of your recent stay with us. We appreciate all your feedback and we look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager

London, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel was chosen by our touring company, Titan Travel (UK) and we stayed 4 nights. It was a great location to stop at in the middle of the hectic tour Highlights of Australia. From the balcony we could admire the peaceful sea view. (However the beautiful beach can only be admired from a distance as it is unsafe for...

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Helpful?
Thank Francoise1947
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Francoise1947, Thank you very much for taking the time to write this review of your recent stay with us. We appreciate all your feedback and are so glad to hear that you enjoyed your room. I agree the view of Trinity Bay is spectacular. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager

Manchester, United Kingdom
Reviewed 3 weeks ago via mobile

Sadly this stay didn't get off to the best start. Despite booking a sea view, we were given a room with a partial view of the hills which was obscured by the rest of the hotel. The room itself hadn't been cleaned properly and we found alcohol bottles and cigarette ends on the balcony. Also the decor and figments had...

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Helpful?
Thank Wycombe-Simon
IHGService, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Wycombe-Simon, Thank you for staying with us and writing us a feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our swimming pool. However, we’re sorry we fell below your expectation regarding the cleanliness and the decors to be dated. We will address these concerns....

Reviewed 3 weeks ago via mobile

Smelt really good in foyer and customer service was great however the cleanliness of the rooms I think was quite poor as the towels had stains on them and marks on all the walls and lipstick marks on the wine glasses. I couldn't even sit on the chairs on the balcony they were filthy.

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Helpful?
Thank Teigan F
IHGService, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Hello Teigan F, Thank you for choosing the Holiday Inn Cairns Harbourside, Australia and posting a review and rating your stay. It is great to know that your stay, over all, was satisfactory. On the other hand, I would like to apologize if the cleanliness of the room did not meet your expectations. We value your comments and ratings as...

Canada
Reviewed 3 weeks ago

This Holiday inn exceeded out expectations for location and views. Staff were friendly and helpful. The hotel had a free shuttle bus to Cairns center leaving approximately hourly. Our room was mostly clean (TV remote had something sticky on it that wasn't ours) Bathrooms were smaller and probably were due for some redecorating. The beds comfortable. Eating options at the...

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Helpful?
Thank DEEvaluator
Reviewed 3 weeks ago via mobile

Earlier this week it was myself and my boyfriends anniversary and as backpackers on a budget we treated ourselves to a hotel, holiday inn was perfect! It had such a Beautiful pool! And we even got upgraded with a bottle of prosecco and had a gorgeous ocean view room! Room service was amazing! We got beer battered chips 10/10! Then...

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Helpful?
Thank Niamh123456
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $97 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Cairns Harbourside staff and other travelers.
13 questions
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Glenville, North Carolina
over a year ago
5 months ago

See all questions (13)

Questions? Get answers from Holiday Inn Cairns Harbourside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Tower on the water side is the most modern.”
 of 5 bubbles Matthewbeachhouse, 1 week ago | Read review
“Ask for water view”
 of 5 bubbles kndn1987, 4 weeks ago | Read review
“Ask for an up date room if there is one.”
 of 5 bubbles LesleyN730, 4 weeks ago | Read review
“A water view is a must on a higher floor.”
 of 5 bubbles JamieMarieB, Jan 18, 2017 | Read review
“Ask for the Ocean view rooms”
 of 5 bubbles MODSYSBRO-1, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question