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Holiday Inn Cairns Harbourside

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Holiday Inn Cairns Harbourside
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1,182 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
Chicago, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel staff is wonderful. Rooms a little used looking, however it was clean and didn't spend much time in the room. Internet work fine. Tasty breakfast buffet every morning. Although the hotel has a shuttle we used several times the walk along the water was so nice we ended up walking into town several times. I wouldn't mind staying... More 

Helpful?
Thank cupid1960
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear cupid1960, Thank you for taking the time to write this review of your recent stay with us. We appreciate all you feedback and we have passed onto the relevant department heads. We hope to see you back again soon. Kind Regards, Matt Rippin General Manager More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The best bed and pillows that we have slept on. Simply amazing. The White chocolate pecan dessert is a must try. Service was good and the ambience was just beautiful. Would definitely stay here again and would recommend it. Thanks to booking.com for a steal

Helpful?
Thank Yugeindran N
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Yugeindran N, Thank you for taking the time to write this review. We appreciate you taking the time to write this review. I agree the desserts at the restaurant are amazing. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Sydney, Australia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Recently taken over by IHG this Holiday Inn is not easy walking from the centre of Cairns and is better served if you have a car. They do have an hourly shuttle to help solve this issue. I was lucky to get upgraded to one of the rooms facing the Esplanade which was very pleasant indeed. However the rooms are... More 

Helpful?
Thank Swimsteve
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Swimsteve, We appreciate you taking the time to write the review of your recent stay with us. Thank you for all your feedback, especially your recognition of the team and the service they provide. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Launceston, Australia
Level Contributor
12 reviews
11 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

After some time eventually we found a vacancy so enjoyed four nights seeing so much around Cairns and surrounding sites - room was clean - bathroom well equipped with plenty of towels - bed comfortable - bare essentials as room only but was aware of this - loved the pool and enjoyed a swim each day - cool but refreshing... More 

Helpful?
Thank stephensfoot
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear stephensfoot, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your feedback, especially in regards to our team, they are proud of the service they provide. We look forward to welcoming you back again soon Kind Regards, Matt Rippin General Manager More 

Papua New Guinea
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Arrived at 8.30pm, check in was quiet and pleasant. The room was ok however needs a bit of work. The carpets are very dirty, the bathroom was clean enough however lacked attention to detail by housekeep (soap residue stuck on the soap holder, shower curtain could do with a replacement, dirt in corners under the bench). Towels were clean and... More 

Helpful?
Thank J-H0ney
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear J-H0ney, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback, I am glad to hear you enjoyed the comfort of you bed & pillows. I apologise for the issues you experiences, we do have strict guest privacy procedures in place at the hotel for guest security. We... More 

Sydney
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I enjoyed three nights in the ocean view rooms. A mix up with room allocation on arrival was quickly sorted as best as possible by helpful front desk staff. Rooms itself were fine, great views, very clean and tidy although the bathrooms could use an update. We had one of the best hotel breakfasts ever and again... More 

Helpful?
Thank Annalisa M
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Annalisa M, Thank you for taking the time to write this comprehensive review of your recent stay with us. We appreciate all your feedback and have passed it onto the relevant departments for celebration or follow up actions. We look forward to welcoming you back to the hotel again soon. Kind Regards, Matt Rippin General Manager More 

Torquay, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent accommodation, the room was large, bright, light and clean. The food in the hotel restaurant was excellent, both the breakfast buffet and dinner, not only the quality but also the service from the staff. A 10 min walk along the Esplanade to shops, cafes and restaurants.

Helpful?
Thank Bianca W
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Bianca W, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your wonderful feedback, especially your mention of the food and service in Teshi's Restaurant. We look forward to seeing you again soon. Kind Regards, Matt Rippin General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff make this place great. Special thanks to Emma, Emma and Sophia for driving us around in the shuttle bus, booking our tours, supplying endless beach towels and pouring me a wine at the end of the day. It is a quiet hotel. It is close to the airport with occasional aircraft noise, but all hotels in Cairns city... More 

Helpful?
Thank Erin O
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Erin O, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback and especially your recognition of Emma, Emma and Sofia. Our team are truly our greatest asset. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Sydney, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here two separate nights, either end of trip further north. Yes the hotel is a little tired, but the rooms (we upgraded to overlook the water - beautiful views) are spacious with balcony and very comfortable beds. And yes the airport is quite close so aircraft fly over but all other hotels on the Cairns waterfront would have this... More 

Helpful?
Thank LeeGor
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear LeeGor, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback. I agree our position on the Esplanade provides a unique vantage point to view the take off of the planes from Cairns airport. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General... More 

Charleston, West Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great full service hotel Rooms were spacious and clean. Breakfast buffet was excellent. Great proximity to parks and downtown. Has a convenient shuttle to downtown every hour. Beautiful view of the bay. Very helpful staff. Would defiantly stay here again.

Helpful?
Thank JamieHAguilar
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear JamieHAguilar, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your excellent feedback about your stay, we look forward to your next stay with us. Kind Regards, Matt Rippin General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $124 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#11 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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