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Holiday Inn Cairns Harbourside

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Holiday Inn Cairns Harbourside
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1,208 Reviews from our TripAdvisor Community

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Showing 1,121: English reviews
Brisbane, Australia
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Comfortable hotel for the price. Very quiet with great water views on upper floors. Room service food was okay. Handy to the esplanade which is a feature of Cairns. Hotel a little further away from the centre of town if you want to be in the heart. Good eateries around within a short walk.

Helpful?
Thank Simon H
Sandra S, Director of Sales at Holiday Inn Cairns Harbourside, responded to this review

Dear Simon Thank you for your positive comments about your recent stay with us. We are happy to hear you enjoyed the beautiful water views we have from your room. Thank you for booking with us and we look forward to welcoming you back to the Holiday Inn Cairns Harbourside in the close future. Kind regards Matt Rippin General Manager More 

Singapore
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed there for 3 nights between 7-10 September 2016. We used our points as we are a member with them. Being a member, we thought that the member's needs are being taken care of since we are regulars. But this is not the case. Staff - They welcome us upon our arrival past 7pm and were very professional. Explained... More 

Helpful?
Thank memory001
Sandra S, Director of Sales at Holiday Inn Cairns Harbourside, responded to this review

Dear Memory 001 Thank you for being a loyal IHG member as well as for your comments. We also like to thank you for the opportunity to review your points raised with the relevant departments as valuable feedback likes yours assists us. We are pleased to hear that you had a good and professional check-in experience from our Front Office... More 

Australia
Level Contributor
129 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights in room 701, we had a large verandah with amazing views, bed was very comfy with usual firm and soft extra large pillows. Staff were amazing and friendly. Breakfast buffet was vast and yummy. There is an underground car park but get in early. Heaps of street parking. Great walking tracks across the road on the... More 

Helpful?
Thank AussieRoamers
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear AussieRoamers, We appreciate you taking the time to write this delightful review of your recent stay with us. Thank you for all your feedback and I agree our 7th floor privileged rooms have amazing views of Trinity Bay. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This experience with IHG was much better then the old Sydney earlier in the month. We were recognized as platinum members and I felt that we were treated as such. Also the one lady that checked us in was exceptional! I wish I could remember her name, she had a great sense of humor. The hotel is well kept and... More 

Helpful?
Thank Michelle B
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Michelle B, Thank you very much for taking the time to write this review of your recent stay with us. We appreciate your wonderful feedback about our team, especially Emma who checked you in. This will be passed onto her and the team as a whole. We are glad to here you had a great Holiday Inn Cairns Harbourside... More 

melbourne
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was great place in a quiet location but with all the things you need. The rooms are clean and well kept with very friendly and helpful staff. The restaurant and trace bar provide a friendly relaxing place to eat and drink if you don't want to go into town. The walk into town is about 1.5 km along... More 

Helpful?
Thank wisemary53
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear wisemary53, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your delightful feedback and I agree that our location allows you to enjoy a relaxing side of Cairns, while still being in close proximity to the hustle and bustle. We look forward to welcoming back for your next relaxing... More 

Delray Beach, Florida
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Picked this hotel because of the reviews and because I am an IHG member. I do want to say that the hotel stay was really stellar. However my experience was not. The first room we were put in was on a floor that had been just painted. There was no proper ventilation and the fumes were very strong. You felt... More 

Helpful?
Thank jennina
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear jennina, We appreciate you taking the time to write this review of your recent stay with us. We sincerely apologise that your experience with us did not meet your expectations. Rest assured that all your feedback has been passed onto the relevant department heads for action, to ensure the necessary improvement are made. I would like to thank you... More 

Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Close to the airport, and within walking distance to restaurants and cafes, this hotel is beautifully placed on the waterfront away from the busy heart of Cairns. The hotel has all the facilities needed for a relaxing week/weekend stay, and just a lazy stroll along the picturesque Cairns waterfront down to the night markets, casino, and restaurants and clubs. The... More 

Helpful?
Thank Scotty R
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Scotty R, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your great comments, and we look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Bridgetown, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here for our last 3 nights in the "Far North of Queensland" we have never had such welcoming, professional, friendly and accommodating service, like this hotel gave us during our stay. From the front desk staff to the behind the scenes staff they are all so friendly and acknowledging of your presence. It is very central for staying... More 

Helpful?
Thank mlpearce54
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear mlpearce54, We appreciate you taking the time to write this fantastic review of your recent stay with us. Thank you for all your kind words about the team and the service they provided you during your time with us. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here three nights for a vacation. Quiet location. Room size is okay. Comfy bed however bathroom and furniture are worn out. Staff at the front desk are extremely friendly and helpful. Overall, is good if is for a short stay.

Helpful?
Thank Claudia S
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Claudia S, Thank you for taking the time to provide us with the feedback from your recent stay with us. We appreciate your comments and are delighted to hear that the Front Desk team were friendly and helpful. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Level Contributor
20 reviews
10 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Great room, great views, soft and firm pillows, amazing shower, great staff and service. You are in a well traveled area, there is no such thing as a budget. If ut is budget you want go to a hostel and eat McDonald's your entire trip!

Helpful?
Thank Nicholas J
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Nicholas J, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all you of your wonderful feedback about your experience. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $113 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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