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35-41 Wharf St, Cairns, Queensland 4870 Australia
E-mail hotel
Lowest prices for your stay
Hotel direct offer!From $999* 3 night TropicALL Holidays
Pullman
$230
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Free cancellation until 06/04/22
Reserve now, pay at stay
Expedia.com
$229
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Free cancellation until 06/04/22
Traveluro
$214
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Booking.com$229
Priceline$229
Trip.com$232
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (922)
Room & Suite (572)
Videos (10)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 05/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Reef Hotel Casino
Updated 05/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 69 in Cairns
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Nestled by Trinity inlet and cruise liner terminal, the official five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Known for our outstanding customer service and attention to detail you can relax and re-energize after exploring the stunning region. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A tranquil roof-top swimming pool for hotel guests only, gym, three restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome to discover Australian animals.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Books, DVDs, music for children
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbor View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:From $999* 3 night TropicALL Holidays
2512Reviews35Q+A100Room tips
Traveler rating
  • 1,731
  • 603
  • 127
  • 33
  • 18
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Popular mentions
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Most Recent
Junnay wrote a review May 20
Officer, Australia239 contributions102 helpful votes
Perfectly situated in Cairns, this Hotel is lovely with wonderful staff who are most helpful. Our room overlooked the water with a balcony, which was stunning. Lots of bars, restaurants & Casino all within walking distance. Nice clean amenities too.
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Date of stay: May 2022Trip type: Traveled
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Terry C wrote a review Jun 2021
Sydney, Australia68 contributions56 helpful votes
Hotel's Favorite
We booked our room for 5 days, and the experience was above par from the minute we walked through the front doors. We were ushered to a desk for check-in, where all of our questions were answered and since our room was not ready (we were early), we were provided with drink tickets for the casino and assured our bags would be taken care of, which they were. Our room had amazing ocean/mountain views that were a pleasure to wake up to every day. The room itself was the epitome of luxury, with a high super comfortable king bed, spa tub, large bathroom with shower, and separate toilet room. We spent a lot of time on the balcony in the mornings and evenings. The staff were beyond friendly and happy to cater to our every need. The room was cleaned thoroughly every day by what seemed like ninjas (we never saw them come or go). Great pool area and decent gym. We will be back!
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Date of stay: June 2021
Cleanliness
Service
Room Tip: I would opt for the ocean view as it is amazing
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1 Helpful vote
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded Jun 21, 2021
Dear Therese C, Thank you so much for your wonderful review! It is so nice to hear that you had such a fantastic time here with us and that so many aspects of your stay were highlighted! We really do appreciate your in depth comments and recommendations. Again thank you for your time and we look forward to having the pleasure of welcoming you back again in the future. Sincerely Wayne Reynolds General Manager Hotel
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233Karen wrote a review May 16
Perth, Australia51 contributions10 helpful votes
We only stayed here the one night due the cost but for $500 a night, I did expect better. The room was quite lovely, large, comfortable and the water view was truly amazing. The pillows were the most comfortable pillows I have ever slept on. I think the tropical weather has aged this hotel prematurely though, as the hotel looked rather old, dull and quite drabby and there was a very odd unpleasant smell in the lobby, possibly some kind of Covid deodoriser or spray. Our balcony floor needed updating or repairs, see photo. A big shout out though to the lovely day porter, he was a true gentlemen was so friendly, informative and very welcoming. The breakfast whilst not a buffet was included in the price and was very nice.
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Date of stay: May 2022Trip type: Traveled
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 4 days ago
Dear 233Karen, Thank you for taking the time to tell us about your experience with us at the Pullman Reef Hotel Casino. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience and product for every guest; therefore your feedback is very important to us. The hotel lobby has a signature Pullman scent throughout the air conditioning and is a masculine scent. Thank you for highlighting the service extended to you by our concierge - I will definitely pass on your shout out. We appreciate your sharing your concerns, and it is our hope to have the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel
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SWGH123 wrote a review May 10
Wellington, New Zealand312 contributions131 helpful votes
We spent three nights here in a Junior King Suite overlooking the pool area and the casino. It was absolutely fabulous. The room was very large and spacious, the verandah wrapped around the edge of the building and gave us a wonderful view in the evening and the bed was very comfortable and large. The bathroom was also well appointed with a very large bathtub under the window and a huge walk-in shower with double vanity. The Hotel is very well located and we didn't need to access our rental car for most of our time there as we were able to walk to everything. The ability to simply cross the road and head for the boardwalk to walk around the waterfront was great. It made access to various restaurants very easy. What makes this place nice too is that despite its close proximity to the casino, you are not affected by it if you are not interested in gambling. The Casino is in a different building that is linked to the hotel. We also spent time in the swimming pool and were really pleased by the facilities on offer. I would definitely return.
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: If you want space and views with a reasonable price, I would recommend the Junior King suite
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 1 week ago
Dear SWGH123 Thank you so kindly for your review of your stay here at Pullman Reef Hotel Casino. We are so pleased to hear that you had such a lovely time here with us and that so many aspects of your stay here highlighted. Thank you for recommending our hotel, and we very much look forward to having the opportunity to welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel
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Georgie wrote a review May 6
Brisbane, Australia3 contributions
Travelled with my teenage daughter for a 2 day getaway. Booked directly through Accor which was a very easy trouble free process. Had the twin bed city view room on 2nd floor. Room was spotless and I Was surprised at how spacious it actually was. Slippers and dressing gowns and casino vouchers at the ready!. Beds super comfy, room temperature perfect. Every single staff member we encountered greeted us warmly and struck a small conversation. Felt very welcomed. Didn’t have the breakfast deal however the food look good. Am travelling again in June and will definitely try to stay here again. Recommend!
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Date of stay: April 2022Trip type: Traveled
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 2 weeks ago
Dear GeorgieGee, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I am delighted to hear that you have thoroughly enjoyed your room, and our super comfy beds. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Wayne Reynolds General Manager Hotel
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557scott wrote a review May 4
19 contributions21 helpful votes
Best place to stay in Cairns. Staff are amazing, rooms are great, facilities excellent and the location is the best- close to restaurants, shops, reef tours wharf, everything. In house restaurants are great - especially the Merchant for breakfast- food and coffee excellent and really fast service.
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Date of stay: May 2022
Location
Service
Sleep Quality
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 2 weeks ago
Dear 557scott Thank you for your fantastic review of your recent stay here with us. We are delighted that you enjoyed so many aspects of your time here with us and will definitely share your feedback with the team. We look forward to having the opportunity to welcome you back again soon. Sincerely, Wayne Reynolds General Manager Hotel
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Sue F wrote a review Apr 2022
Geelong, Australia99 contributions74 helpful votes
We stayed at the Pullman Reef hotel Casino for 8 nights, our room faced the water and was very nice. The staff are super and helpful. Unfortunately for us it poured rain for the 8 days we were there. So we didn't get to see very much of Cairns. I would not recommend to go to Cairns in the wet season, it's horrid. The hotel breakfast facilities are pretty average, we ate across the road each morning which was really good food.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 3 weeks ago
Dear Sue, Thank you for your review of your recent stay here with us. Thank you for positively highlighting the level of service you received from our staff. We hope we will have the opportunity to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel
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Manly2008 wrote a review Apr 2022
Redcliffe, Australia76 contributions13 helpful votes
Very good accommodations Rooms clean beds comfortable Staff very friendly great service This is a great place to stay Casino is next door restaurants are close enjoyed our stay here at reef pullmans resort pool area is good plenty of entertainment in the casino. Food is good.
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Date of stay: April 2022Trip type: Traveled
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 4 weeks ago
Dear Manly2008, Thankyou for your time in reviewing your recent stay here with us. We are thrilled that you had the opportunity to enjoy so many areas of our complex during your visit. We hope to be able to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel
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Andrew M wrote a review Apr 2022
Brisbane, Australia27 contributions59 helpful votes
Stayed in the junior suite, which is not a basic room I know but for anyone wanting a special stay worth every penny. Priced well less than most standard hotels in Sydney! Room was so comfortable, quiet and spacious with great views and very handy to a dozen restaurants and the marina. Fabulous bathroom with inlet views as well. Reception staff very friendly and efficient and housekeeping were delightful and unobtrusive. I recommend stretching the budget for a better room. Will definitely come back but in cooler months!
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Date of stay: April 2022
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded Apr 7, 2022
Dear Andrew M, We are thrilled that you enjoyed your experience here with us and agree the Premium Junior Suites do have amazing views, and thank you for taking the time to write a review. We hope to have the pleasure of welcoming you back again soon. Sincerely, Wayne Reynolds General Manager Hotel
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Kathy T L wrote a review Mar 2022
5 contributions1 helpful vote
I stayed here earlier this month as a mini break with friends. We were not disappointed. Great hotel, great staff, great location. If 2022 is the year for seeing Australia, Cairns should be top of the list with this hotel a must.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
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Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded Mar 30, 2022
Dear Kathy T L We are thrilled that you had a wonderful time and thank you for your choosing us as your preferred luxury hotel in Cairns. We look forward to welcoming you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel
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PRICE RANGE
$212 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman reef hotel cairns, accor reef hotel, sofitel cairns, cairns sofitel
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
127
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Frequently Asked Questions about Pullman Reef Hotel Casino
Which popular attractions are close to Pullman Reef Hotel Casino?
Nearby attractions include Cairns Art Gallery (0.3 miles), Samurai Gallery Australia (0.3 miles), and Ultimate Party Bus (0.3 miles).
What are some of the property amenities at Pullman Reef Hotel Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Reef Hotel Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Reef Hotel Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Reef Hotel Casino?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Pullman Reef Hotel Casino?
Conveniently located restaurants include Snoogies, Waterbar & Grill Steakhouse, and Blackbird Laneway.
Are there opportunities to exercise at Pullman Reef Hotel Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Pullman Reef Hotel Casino located near the city center?
Yes, it is 0.6 miles away from the center of Cairns.
Are any cleaning services offered at Pullman Reef Hotel Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Reef Hotel Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Reef Hotel Casino?
The staff speaks multiple languages, including English, Chinese, and Japanese.