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Pullman Reef Hotel Casino

35-41 Wharf St, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (905)
Room & Suite (510)
Videos (9)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Reef Hotel Casino
Updated 10/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#2 of 66 hotels in Cairns
2020 Travelers' Choice Best of the Best
Nestled by Trinity inlet and cruise liner terminal, the official five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Known for our outstanding customer service and attention to detail you can relax and re-energize after exploring the stunning region. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A tranquil roof-top swimming pool for hotel guests only, gym, three restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome to discover Australian animals.
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Room & Suite (510)510
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Paid private parking on-site
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Coffee shop
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Books, DVDs, music for children
Highchairs available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Steam room
24-hour security
Baggage storage
Currency exchange
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Seating area
Separate living room
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
City View
Harbor View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Tropical Package
2,417Reviews33Q+A100Room tips
Traveler rating
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Popular mentions
CheswickReview wrote a review Oct 27
Brisbane, Australia162 contributions52 helpful votes
4 night stay. Nicely-renovated and comfortable rooms with quality appointments and friendly service by all staff. Check-in and concierge were excellent. Our room though, at night, was very uncomfortable to sleep in due to noise and lighting issues. We had room 215, a Junior Suite. It was located on level 2, which is actually the first floor and located at the Southern end of the hotel at the intersection of Wharf and Abbott Streets. Despite having a huge two-sided balcony, the views of the river and everything else were disappointingly almost completely obscured by all of the large trees at this level. As an added bonus though (sarcasm intended) those trees filled up with literally thousands of Rainbow Lorikeets at dusk, where they remained until the wee hours every morning, happily screaming and screeching pretty much the entire time, particularly around 3 am! The only time they actually quietened down was when they were startled by the 3:30 am street sweeper as it performed its incredibly loud passes multiple times around this three-way intersection. As this is a three-way intersection, it is also extremely well lit, and that lighting is at the same level as the room, pretty much removing the need for any additional internal lighting for our room. There were unfortunately no blackout curtains and the 16 louvre-style sliding doors did not fully close, thereby allowing the street lighting to penetrate the room, giving it a constant early-sunrise type of illumination. Guests really need earplugs and eye masks to have any chance of a good night’s sleep in this particular suite. As a finishing touch on our last morning, we had the added pleasure of industrial jackhammers and reverse beeping of trucks immediately in front of the room at 8:15am. So thoughtful and no heads up! If we were to return, we would be insisting on a much higher floor level and on the northern side of the hotel or would simply not stay here at all.
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Date of stay: October 2020Trip type: Traveled as a couple
Daniel R wrote a review Feb 2020
Brisbane, Australia370 contributions50 helpful votes
Hotel's Favorite
Checking into the hotel was seamless, and we were provided a complimentary room upgrade. We found our way to the underground carpark and quickly to the room on level 6. The room was spacious, clean, and had everything that a quality hotel should have. The bed was comfortable, the bathroom was huge with an amazing double shower head (rain shower head and standard) and the spa bath was fantastic. Being able to make a decent coffee in the room (courtesy of the Nespresso machine with ample pods) was wonderful too. The facilities at the hotel were great, and we thoroughly enjoyed using the outdoor pool and spa which were clean and well maintained. There is no way that I would choose any other hotel in Cairns.
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Date of stay: February 2020
1 Helpful vote
Response from Wayne R, General Manager at Pullman Reef Hotel Casino
Responded Feb 26, 2020
Dear Daniel R, We very much appreciate your time and feedback relating your recent stay here with us. We are delighted that you found that so many aspects of our rooms and service to a high level. I too agree that those little touches like our Nespresso Coffee machines in every room make a difference to your day. At Pullman we strive to provide a superior service experience to all our guests and am thrilled that this was extended to you. We look forward to being able to welcome you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel
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tonyw67 wrote a review Oct 25
Gold Coast, Australia4 contributions1 helpful vote
This hotel was outstanding, in the current climate and with all of the precautions that have to be adhered to the staff at the hotel were fantastic right from check in to fast check out. All protocols were followed, our junior suite room was everything we expected. All restaurants were great, of course Tamarind was outstanding. A trip to Cairns will always be great if the weather is good and it was perfect, see you again soon.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Sleep Quality
RaeA007 wrote a review Oct 24
Cairns, Australia73 contributions15 helpful votes
My family and I stayed at this hotel for 3 nights and we had such a wonderful time. The room was spacious, even with a rollaway bed in it for our daughter, the bathroom was a really good size. Above all the cleanliness of the room was top notch. Will not hesitate to stay here again. Thank you to all of the wonderful staff for a great stay.
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Date of stay: October 2020Trip type: Traveled with family
Tracey C wrote a review Oct 23
Mission Beach, Australia8 contributions1 helpful vote
My favourite place to stay in Cairns. Great location, friendly staff and well-appointed rooms. This time around we treated ourselves to a junior suite - it was all we had hoped it would be. We loved the spaciousness of the room, we had a bird's eye (literally) view of the birds which was very entertaining, and of course the room and everything in it was lovely. My only criticism is the state of the gardens and grounds - I remember this hotel from the early 2000's when the gardens around the rooms were lush and beautiful so it's a bit sad to see them looking so unkept.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Sleep Quality
$121 - $199 (Based on Average Rates for a Standard Room)
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AustraliaQueenslandCairns RegionCairns
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Frequently Asked Questions about Pullman Reef Hotel Casino
Which popular attractions are close to Pullman Reef Hotel Casino?
Nearby attractions include Cairns Art Gallery (0.3 miles), Samurai Gallery Australia (0.3 miles), and Doongal Aboriginal Art Gallery Cairns (0.2 miles).
What are some of the property amenities at Pullman Reef Hotel Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Reef Hotel Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Reef Hotel Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Reef Hotel Casino?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pullman Reef Hotel Casino?
Conveniently located restaurants include Snoogies, Fusion Art, Bar & Tapas, and Marinades Indian Cuisine Cairns.
Are there opportunities to exercise at Pullman Reef Hotel Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Pullman Reef Hotel Casino located near the city center?
Yes, it is 0.6 miles away from the center of Cairns.
Are any cleaning services offered at Pullman Reef Hotel Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Reef Hotel Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Reef Hotel Casino?
The staff speaks multiple languages, including English, Chinese, and Japanese.