We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pullman Reef Hotel Casino

Save
Share
35-41 Wharf St, Cairns, Queensland 4870 Australia
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Australia special rates
Expedia.com
Travelocity
Snaptravel
Hotels.com
eDreams
Orbitz.com
View all 12 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (908)
Room & Suite (330)
Videos (9)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 10/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Reef Hotel Casino
Updated 10/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 66 hotels in Cairns
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Nestled by Trinity inlet and cruise liner terminal, the official five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Known for our outstanding customer service and attention to detail you can relax and re-energize after exploring the stunning region. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A tranquil roof-top swimming pool for hotel guests only, gym, three restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome to discover Australian animals.
Read more
Room & Suite (330)330
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Books, DVDs, music for children
Highchairs available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Harbor View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Rate:Australia special rates
2,423Reviews33Q+A100Room tips
Traveler rating
  • 1,668
  • 585
  • 121
  • 32
  • 17
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Elizabeth BARENDREGT wrote a review Nov 22
Adelaide, Australia226 contributions65 helpful votes
We enjoyed our weeks stay in Cairns at the Pullman Reef Hotel Casino. The location which is virtually on the wharf was perfect for daily walks & nightly dinners. In fact we did not have to catch a cab anywhere. We were also in walking distance to Cairns Central shopping centre which was fabulous... not a thing you would need that you could not get there. The hotel was extremely clean, (a little tired looking perhaps) and the staff were great. Breakfast which was included at the Market Cafe was excellent. I must mention the staff were incredible on the breakfast shift and in particular Chris who offered great customer service.. nothing was too much trouble. Matthew helped us as we checked out and he was friendly and helpful. The pool area was clean and was a great place to relax and swim. Of course the Casino was there too and even if you’re not a gambler it’s worth a look . Can recommend a stay at the Pullman for sure 👍
Read more
Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dera elizabethA8037VU Thank you for taking the time to review your recent stay here with us. I am thrilled that you enjoyed so many aspects of our hotel and complex. Thank you for highlighting our staff in particular, as we are constantly striving to improve our service to our value guests. I do hope that your 3/5 stars is a positive refelction of your experience. Thank you again and we hope to welcome you back again soon. Sincerely Wayne Reynolds General Manager Hotel
Read more
Daniel R wrote a review Feb 2020
Brisbane, Australia370 contributions50 helpful votes
+1
Hotel's Favorite
Checking into the hotel was seamless, and we were provided a complimentary room upgrade. We found our way to the underground carpark and quickly to the room on level 6. The room was spacious, clean, and had everything that a quality hotel should have. The bed was comfortable, the bathroom was huge with an amazing double shower head (rain shower head and standard) and the spa bath was fantastic. Being able to make a decent coffee in the room (courtesy of the Nespresso machine with ample pods) was wonderful too. The facilities at the hotel were great, and we thoroughly enjoyed using the outdoor pool and spa which were clean and well maintained. There is no way that I would choose any other hotel in Cairns.
Read more
Date of stay: February 2020
1 Helpful vote
Helpful
Share
Response from Wayne R, General Manager at Pullman Reef Hotel Casino
Responded Feb 26, 2020
Dear Daniel R, We very much appreciate your time and feedback relating your recent stay here with us. We are delighted that you found that so many aspects of our rooms and service to a high level. I too agree that those little touches like our Nespresso Coffee machines in every room make a difference to your day. At Pullman we strive to provide a superior service experience to all our guests and am thrilled that this was extended to you. We look forward to being able to welcome you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel
Read more
porcharlotte wrote a review Nov 17
Cairns, Australia1 contribution
the staff are very helpful, close to the city and esplanade, if you love gambling there is pokies and tables to play, you get free chips (1 per person) also free drink(per person) and free parking which is great !
Read more
Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dear porcharlotte, We are thrilled that you enjoyed your experience here with us and thank you for taking the time to write a review. We look forward to welcoming you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel
Read more
Gem S wrote a review Nov 14
Cessnock, New South Wales, Australia8 contributions
Thank you to all the staff at the Pullman Reef Casino. We originally had our stay booked in March on a non refundable rate, but due to COVID-19 the reservations team happily refunded us, until our honeymoon could be rebooked. Upon arrival in November we were congratulated on our wedding and given a lovely room overlooking the inlet. A short time later we received some beautiful chocolate strawberries and wine, from Kevin and Anastasia, from check in. The whole experience was wonderful and we would high recommend this hotel!
Read more
Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dear 871lgemat, Congratulations on getting married! Such a wonderful occasion and we are delighted that you chose to spend your honeymoon with us! We really do enjoy celebrating occasions like this with our valued guests. Thankyou for your review and your recommendation of the hotel and complex. We wish you all the best and hope to have the opportunity to welcome you back again for your first anniversary. Sincerely Wayne Reynolds General Manager Hotel
Read more
321Karlos wrote a review Nov 13
Adelaide, Australia290 contributions56 helpful votes
We booked this hotel after our March international trip was cancelled only to also have to cancel this, so we promised to return, and we did in Nov. We had a beautiful room overlooking the water, it was sunny in the morning and offered a quiet nights sleep. Great amenities and well set up. The hotel has a great outdoor pool area for relaxing as that was our primary objective. The hotel smells fresh and nice. Check in staff were great and regular checks via TXT to get a feel of our stay and any concerns was a great feature. One downside was the only place within the complex for a drink was the actual casino and a not very relaxing atmosphere on Melbourne cup day with limited seating and not a relaxing place at all. No restaurant as such and we always dine in, there is a café for breakfast but again you are heading through to a very noisy casino. Another pointer was housekeeping removed all the bathroom shampoo's body washes when servicing the room and didn't replace them, so a bit late when you go to get into the shower to notice, luckily we had some from a previous hotel, not sure if this is intentional or an over site! Over all it was very relaxing, the staff fixed our concerns when we raised them. Location to the wharf for boat trips was very handy and numerous restaurants along the water front
Read more
Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dear 321Karlos, Thank you for taking the time to review you recent experience here with us. We are thrilled that you finally made it away on holiday and chose our hotel as your destination. We appreciate your feedback and will pass this onto the appropriate departments to discuss. My apologies for our oversite in not replacing your bathroom amenities during your stay but I am glad the team were able to recitify this wuickly. Thankyou again for your feedback and we hope to have the opportunity to welcome you back again soon. Sincerely Wayne Reynolds General Manager Hotel
Read more
Previous
PRICE RANGE
$121 - $199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman reef hotel cairns, accor reef hotel, sofitel cairns, cairns sofitel
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
127
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Pullman Reef Hotel Casino
Which popular attractions are close to Pullman Reef Hotel Casino?
Nearby attractions include Cairns Art Gallery (0.3 miles), Samurai Gallery Australia (0.3 miles), and Doongal Aboriginal Art Gallery Cairns (0.2 miles).
What are some of the property amenities at Pullman Reef Hotel Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Reef Hotel Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Reef Hotel Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Reef Hotel Casino?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Pullman Reef Hotel Casino?
Conveniently located restaurants include Snoogies, Marinades Indian Cuisine Cairns, and Blackbird Laneway.
Are there opportunities to exercise at Pullman Reef Hotel Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Pullman Reef Hotel Casino located near the city center?
Yes, it is 0.6 miles away from the center of Cairns.
Are any cleaning services offered at Pullman Reef Hotel Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Reef Hotel Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Reef Hotel Casino?
The staff speaks multiple languages, including English, Chinese, and Japanese.