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Pullman Reef Hotel Casino

Travelers' Choice award winner
35-41 Wharf St, Cairns, Queensland 4870, Australia
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1,647 Reviews from our TripAdvisor Community

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Showing 1,540: English reviews
Brisbane, Australia
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

On arrival we were greeted on the footpath by the hotel valet. We had checked in online and were greeted by friendly reception staff who directed us to our room. That night our bed was turned down, the louvers closed and a bottle of wine and glasses to celebrate a birthday was on the table. The breakfast was also excellent.... More 

Helpful?
Thank wesley287
Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The room size is very generous.We stayed in a deluxe room with a water view. The shutters to the bathroom slide open so you can see the view whilst showering (which also has a built in seat) or from the spa, although no one can see into your room. The toilet is in a separate little room with its own... More 

Helpful?
Thank Kimmymate
Dutch Flat, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Our room was incredible. It had a water view and we had a corner room with a deck on two sides. The room was huge! My only complaint I had was the carpet was filthy, I mean filthy and the cabinet for the TV was also filthy. It had stains all over it and needed a good cleaning. I kept... More 

Helpful?
Thank warwick832016
Adelaide, Australia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed 3x at the Casino and believe it is the best hotel in Cairns. The reception staff are an absolute asset, and treat guests with the greatest respect. We loved the sea view room on the 7 Floor with the spa bath. The hotel is really clean and the rooms are spacious. Thank you for the sparkling wind... More 

Helpful?
Thank sqirrell
Toowoomba, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

So we arrived at the hotel and were greeted by very friendly staff. We had requested an early check in and were advised on arrival that our room wasn't ready but they would call us as soon as it was ready. We recieved a call at 1.57pm!! On arrival to the room we were underwhelmed by the decor or lack... More 

Helpful?
Thank jaimebrownlie
Melbourne, Australia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Despite only being booked for one night, we were pleasantly surprised when upgraded to a water view spa room with balcony, but even more so with a range of complimentary items included such as chocolates, bottled water and wifi, as well as a loyalty package (part of our Accor membership) for the Casino of drinks and a free bet, on... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank peterandanne56
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear peterandanne56, I am delighted that you enjoyed your stay. Thank you for choosing to stay with us and taking the time to review our hotel. Please do come again soon! Sincerely, Wayne Reynolds General Manager Hotel More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Hotel was excellent and well serviced! Would have been nice if there was a residents bar at the time of our stay as it was closed for refurbishment at the time of our stay. Tamarinds food was superb! The casino was excellent and had all a sport on all weekend!

Helpful?
Thank Steve L
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Steve L, Thank you for taking the time to review our hotel. I am delighted that you enjoyed your stay. I am sorry that you missed out on Vertigo being open, if you do return to stay with us in the next few months, please do make use of our many bars in the casino, or if you would... More 

Bingil Bay, Australia
Level Contributor
235 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 stars Reviewed 1 week ago

There's no doubt in my mind that the Reef Hotel is the very best option in Cairns (so long as you don't mind paying for it). Service was as friendly, helpful and efficient as ever and our room was clean, comfortable and quiet. It's worth he extra $ to get a room with a view of the inlet. The evening... More 

Helpful?
Thank Missi0nary
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Missi0nary, Thank you for your review of your recent stay at our hotel, The Pullman Reef Hotel Casino. I am delighted that you enjoyed your stay. Our deluxe rooms are very special and I am glad you enjoyed your room. Please do return again soon! Sincerely, Wayne Reynolds General Manager Hotel More 

Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 5 nights and could not fault anything! Service was amazing and the rooms were immaculate! We will 100% be back! Thank you for the amazing experience! The staff went above and beyond with their incredible customer service, which made our trip to Carins so great!

Helpful?
Thank Melissa W
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Melissa W, Thank you for taking the time to review our hotel! I am delighted you enjoyed your stay and that our team provided you with amazing service. Please come again soon! Sincerely, Wayne Reynolds General Manager Hotel More 

Port Pirie, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Have stayed here many times, once in the Presidential suite but mainly in junior suites.. This place is simply the best, always clean, great food & service. So convenient to just pop down to the casino in the lift & in easy walking distance of all kinds of shops & the wharf area. We'll be back again in future no... More 

Helpful?
1 Thank _aei1962
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear _aei1962, Thank you for taking the time to review our hotel. I am so pleased that you enjoy returning to us. If there is ever anything I can do to make your stay more comfortable in any way please do let me know hotelgm@reefcasino.com.au . I hope we can welcome you back again soon! Sincerely, Wayne Reynolds General Manager... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Center with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $141 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#3 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
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