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Hilton Cairns

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#6 of 68 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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1,881 Reviews from our TripAdvisor Community

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Showing 1,688: English reviews
Brisbane, Australia
5 of 5 stars Reviewed yesterday NEW

We would highly recommend the Hilton to all. We will certainly be coming back as we feel we are with friends as the staff are so friendly. I would like to say that we dined at the Italian Restaurant at the hotel and was very disappointed with the service and therefore only visited there once.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joy &Keith G
Sydney, Australia
5 of 5 stars Reviewed yesterday NEW

Cairns is a great holiday destination made even more enjoyable by staying at The Hilton. Spacious bedroom, lovely views, delicioud meals. Loved the pool and spa and the luxurious ambiance of the hotel. Well done Hilton

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Norman & Estell... C
Wodonga, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

We enjoyed our holiday stay with Hilton greatly .The staff went above the call of duty,were only too happy to ablige .We would stay with the Hilton again The location was fantastic being able to walk to CBD easily .The position on the Esplanade was also very central to all we wanted to experience.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank johnpT4912KL
Scott W, General Manager at Hilton Cairns, responded to this review

Dear johnpT4912KL, Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay – with a particular emphasis on the service. I’m very lucky to have a great team working here at Hilton Cairns and I know they’ll be pleased to receive your feedback. I look forward to welcoming you back again in the future. Yours... More 

Brisbane, Australia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Hilton Cairns is a good spot to choose if you are looking for a hotel in the middle of Cairns. From this hotel you are within easy walking distance of the restaurant row along Trinity Inlet, right beside the Casino, easy walking distance to the CBD and not far from the Convention Centre. The room I had enjoyed a... More 

Helpful?
Thank cc2506
Scott W, General Manager at Hilton Cairns, responded to this review

Dear cc2506, Thank you for sharing your review of your recent stay with us. I’m pleased to read that you enjoyed your stay and the location, central to tourist attractions, shops and the Casino. We are situated right on the water and the Hotel boasts stunning views over the CBD, mountains and of course Trinity Inlet. I hope that we... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

After reading some other reviews I thought I was in a different hotel. the location is very good, the staff were first class the food was very good , the room however was shabby, not at all what I would expect from such a prestigious hotel chain. the cover in front of the fridge door would not close properly, we... More 

Helpful?
Thank Mandy E
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Mandy E, Thank you for sharing your experience via Tripadvisor. I am disappointed to hear that you were not fully satisfied with the Hotel and that the room was not up to our usual high standards. I do apologise for these shortcomings and I have shared your comments with our Engineering team to follow up. On a more positive... More 

Texas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There is good, bad and ugly for this review. Hotel location is great, its RIGHT next to the wharf, the esplanade, restaurants, etc. However, though we booked and reconfirmed a room, upon arrival, we were met with a room that had only one bed. As traveling friends, not a couple, this posed an issue (one of us ended up sleeping... More 

Helpful?
Thank AirwayTraveler
Scott W, General Manager at Hilton Cairns, responded to this review

Dear AirwayTraveler, Thank you for taking the time to complete the Tripadvisor review following your recent stay at Hilton Cairns. I was disappointed to read your comments and to see that our standards did not meet your expectations. We regularly receive positive comments from our guests and I do apologise that your stay was not as enjoyable as it should... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is a great place to stay in Cairns. Very good location close to all cbd venues. The hotel lobby is nice. Service desk staff friendly. Our rooms were perfect, spacious, especially for the area. The bathroom was roomy and clean. Very good breakfast we had. We did not have the opportunity to eat in the hotel but the restaurant... More 

Helpful?
Thank JayR911
Scott W, General Manager at Hilton Cairns, responded to this review

Dear JayR911, Thank you for sharing your feedback via Tripadvisor. It is wonderful to read your comments and I am pleased that you had an enjoyable stay. I have shared your comments with my team who I know love receiving such wonderful feedback. I do hope we will have another opportunity to welcome you back sometime soon. Yours sincerely, Scott... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed 6 days ago NEW

The hotel should not be labelled a 5 star hotels. It's more 4 bordering on 3.5. Room condition was unacceptable for a 5 star facility. Slow response time with check in and overall from all staff in the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank robtM2440BN
Scott W, General Manager at Hilton Cairns, responded to this review

Dear RobtM2440BN, Thank you for your feedback from your recent stay with us. I was disappointed to read that overall you experienced some shortcomings during your stay at Hilton Cairns. I do apologise that you were not fully satisfied. This is not typical of our usual high standards and I have shared your feedback with my Executive Team to review... More 

Sydney Olympic Park, Australia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Enjoyed the Hilton Great location staff friendly and hotel clean. Would recommend for a couple. Italian restaurant was fantastic. Mondos was alright. Good buffet breakfast just would have liked better fruit but we did go in winter. We would recommend this hotel. The Hhonours ap was very good you should download before your trip.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kathrynh308
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Kathrynh308, Thank you for your positive review of Hilton Cairns. I am delighted to read that you enjoyed your time and found the location, room and restaurants to be to your liking. We value your feedback as it is used as a tool to ensure our standards are maintained if not, improved so thank you again. I hope we... More 

Bundeena, Australia
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great place to stay as it is central to everything, it is near the wharf where you go on daytrips or dive trips, a short walk to restaurants and shops and across the road from the casino and Zoom wildlife dome. The rooms are nice sized and modern and the breakfast buffet is great. The staff are... More 

Helpful?
Thank Buzz80017
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Buzz80017, Thank you for submitting your feedback via Tripadvisor. I am delighted to hear that you enjoyed your time in Cairns and at the Hotel. The My Queensland Holiday package is certainly great value and allows you plenty of time to explore Tropical North Queensland. I look forward to welcoming you back again for another fantastic holiday. Yours sincerely,... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $146 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#6 Romantic Hotel in Cairns
#6 Luxury Hotel in Cairns
#12 Family Hotel in Cairns
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