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Hilton Cairns

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#6 of 68 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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1,878 Reviews from our TripAdvisor Community

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Showing 1,685: English reviews
Brisbane, Australia
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hilton Cairns is a good spot to choose if you are looking for a hotel in the middle of Cairns. From this hotel you are within easy walking distance of the restaurant row along Trinity Inlet, right beside the Casino, easy walking distance to the CBD and not far from the Convention Centre. The room I had enjoyed a... More 

Helpful?
Thank cc2506
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

After reading some other reviews I thought I was in a different hotel. the location is very good, the staff were first class the food was very good , the room however was shabby, not at all what I would expect from such a prestigious hotel chain. the cover in front of the fridge door would not close properly, we... More 

Helpful?
Thank Mandy E
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Mandy E, Thank you for sharing your experience via Tripadvisor. I am disappointed to hear that you were not fully satisfied with the Hotel and that the room was not up to our usual high standards. I do apologise for these shortcomings and I have shared your comments with our Engineering team to follow up. On a more positive... More 

Texas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

There is good, bad and ugly for this review. Hotel location is great, its RIGHT next to the wharf, the esplanade, restaurants, etc. However, though we booked and reconfirmed a room, upon arrival, we were met with a room that had only one bed. As traveling friends, not a couple, this posed an issue (one of us ended up sleeping... More 

Helpful?
Thank AirwayTraveler
Scott W, General Manager at Hilton Cairns, responded to this review

Dear AirwayTraveler, Thank you for taking the time to complete the Tripadvisor review following your recent stay at Hilton Cairns. I was disappointed to read your comments and to see that our standards did not meet your expectations. We regularly receive positive comments from our guests and I do apologise that your stay was not as enjoyable as it should... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is a great place to stay in Cairns. Very good location close to all cbd venues. The hotel lobby is nice. Service desk staff friendly. Our rooms were perfect, spacious, especially for the area. The bathroom was roomy and clean. Very good breakfast we had. We did not have the opportunity to eat in the hotel but the restaurant... More 

Helpful?
Thank JayR911
Scott W, General Manager at Hilton Cairns, responded to this review

Dear JayR911, Thank you for sharing your feedback via Tripadvisor. It is wonderful to read your comments and I am pleased that you had an enjoyable stay. I have shared your comments with my team who I know love receiving such wonderful feedback. I do hope we will have another opportunity to welcome you back sometime soon. Yours sincerely, Scott... More 

Sydney, Australia
1 review
2 of 5 stars Reviewed 5 days ago NEW

The hotel should not be labelled a 5 star hotels. It's more 4 bordering on 3.5. Room condition was unacceptable for a 5 star facility. Slow response time with check in and overall from all staff in the hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank robtM2440BN
Scott W, General Manager at Hilton Cairns, responded to this review

Dear RobtM2440BN, Thank you for your feedback from your recent stay with us. I was disappointed to read that overall you experienced some shortcomings during your stay at Hilton Cairns. I do apologise that you were not fully satisfied. This is not typical of our usual high standards and I have shared your feedback with my Executive Team to review... More 

Sydney Olympic Park, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed the Hilton Great location staff friendly and hotel clean. Would recommend for a couple. Italian restaurant was fantastic. Mondos was alright. Good buffet breakfast just would have liked better fruit but we did go in winter. We would recommend this hotel. The Hhonours ap was very good you should download before your trip.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kathrynh308
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Kathrynh308, Thank you for your positive review of Hilton Cairns. I am delighted to read that you enjoyed your time and found the location, room and restaurants to be to your liking. We value your feedback as it is used as a tool to ensure our standards are maintained if not, improved so thank you again. I hope we... More 

Bundeena, Australia
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a great place to stay as it is central to everything, it is near the wharf where you go on daytrips or dive trips, a short walk to restaurants and shops and across the road from the casino and Zoom wildlife dome. The rooms are nice sized and modern and the breakfast buffet is great. The staff are... More 

Helpful?
Thank Buzz80017
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Buzz80017, Thank you for submitting your feedback via Tripadvisor. I am delighted to hear that you enjoyed your time in Cairns and at the Hotel. The My Queensland Holiday package is certainly great value and allows you plenty of time to explore Tropical North Queensland. I look forward to welcoming you back again for another fantastic holiday. Yours sincerely,... More 

Newcastle, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Located in one of the best positions, with the best view in Cairns across the marina in the estuary, to the mangroves and hills beyond. Ideal for dining in one of the many restaurants on the pier or at the restaurant strip on the Esplanade, which is wonderfully lively every night. The hotel was of good quality, without the room... More 

Helpful?
Thank zenon88
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Zenon88, Thank you for submitting your review via Tripadvisor. I'm delighted to read that you enjoyed your stay with a particular emphasis on our central location and breathtaking water views. Hilton Cairns is only a short stroll away from many restarants, shops and the Reef Fleet Terminal which is the gateway to the Great Barrier Reef. Again thank you... More 

Mumbai (Bombay), India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The stay here was incredibly pleasant. The staff was very friendly and nice. The property was amazing and huge. The place is modern with all the rooms are very spacious and have all facilities. Their breakfast spread was very huge and the staff is very proactive and can customise certain things for you. The place is very close to all... More 

Helpful?
Thank Aanaarden
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Aanaarden, Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay – with a particular emphasis on the location and the wonderful professional staff and terrific service. I’m very lucky to have a great team working here at Hilton Cairns and I appreciate your kind words and feedback which I will be sure to... More 

TULLY, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Great location, within walking distance to all facilities that we need whilst at our conference. Service was great, very friendly staff and workers- felt very comfortable at this venue Car parking should be included in price and not as an extra-

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hercules A
Scott W, General Manager at Hilton Cairns, responded to this review

Dear Hercules, Thank you for sharing your experience on Tripadvisor. I am delighted to hear that you enjoyed your time at the Hotel whilst here for a conference. Hilton Cairns hosts many conferences throughout the year and we regularly receive positive comments for not only the quality of the function rooms but our exceptional service as well. I do hope... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $151 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#6 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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