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Cairns Sheridan Hotel

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Cairns Sheridan Hotel
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322 Reviews from our TripAdvisor Community

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Showing 311: English reviews
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Reviewed 3 days ago NEW

I booked two nights and paid with Credit card. However, for certain reasons I wanted to check out one day earlier and cancel the 2nd night. Refund was not possible which I found not helpful. The aircon was working not well and the lowest temperature on the thermostate is 20 Centigard. So the night was unpleasant. Cant recomment the place!

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Helpful?
Thank Wolfgang S
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Wolfgang, don't book through an online travel agent if you want flexibility. Below is the direct response from our receptionist Sarah, to me. Please read. This infuriates me! Wolfgang’s Expedia paperwork had specific requests…. Quiet room, high floor with a view. When he arrived, he wasn’t happy about having to supply me his details “I filled this all out online,...

Brisbane, Australia
Reviewed 4 days ago NEW

Have just had another great stay at this hotel, can't help but to keep plugging it. Again, a nice clean room, nice comfortable king bed, have the best sleep. And wifi for keeping in touch. Dined in the restaurant, with the smiling Mia taking good care of us. Another nice dinner, buffet breakfast in the morning with a good variety....

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Helpful?
Thank te k
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your generous review. It seems people are very quick to criticize these days but slow to pass on positive feedback. We all appreciate getting this type of review as it gives us some hope in humanity and the will to keep going.

Reviewed 1 week ago via mobile

I have never slept so badly at a hotel before. I was woken up 5 times at night because of the wall noise that each neighbouring room makes when they use the shower or toilet. Its also in the middle of nowhere, so you need to taxi to get anywhere. TL:DR Stay in cairns city. I cancelled my second Night...

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Helpful?
Thank Graeme B
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

You have stayed in this hotel several times before, all for one night and have never had a problem. This time you only booked for one night so you didn’t cancel anything as you claim. Interesting how your comments of the other hotel the next night reveal a worrying paranoia about plumbing noise. You said; ‘Can hear some noise through...

Sydney, Australia
Reviewed 4 weeks ago

Didn't stay i the hotel, but attended a conference there. The conference room and amenities were of a good standard. The staff were excellent: friendly, responsive and kind. The hotel is a short drive to the airport and the city. Parking easy and undercover (great in the heat). Keep up the good work and your employees make the place shine.

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Helpful?
Thank episode10
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review, it is not often we get comments about our conference facilities but it is great to get such good feed back. We have three conference rooms, all with catering, full beverage service and state of art audio visual equipment but it is always our staff who steal the show with their great service. Thanks again...

Cooroy, Australia
Reviewed March 19, 2017

I've stayed at the Cairns Sheridan several times now. I always find it friendly and accomodating. The staff know me now, because I come so often, and I like to use their conference room. I only discovered there was a Gym there, as I was leaving, so next time I will use it. Great place.

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Helpful?
Thank Jaymo12q
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your kind review. The gym is located on the 5th floor and whilst small it has some very good equipment in it. I hope you get to use it on your next visit.

Reviewed February 27, 2017 via mobile

Spent 2 nights in this hotel the room was clean and tidy plenty of space air-conditioning was good and the view was OK. Staff were quite helpful on arrival. Pool was full of leaves and looked dirty so didn't enter in ! And it was a 12dollar ride into the centre of town and the same to return depending on...

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Helpful?
Thank Alan W
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank for your review and your very positive comments about our rooms and staff. As far as the pool is concerned, it is raked of leaves daily and fully tested, cleaned and balanced weekly. Our pool area is surrounded by palms, flowers, shrubs and bushes. I see it as a tropical garden pool. To have this beautiful garden pool highlights...

Raleigh, North Carolina
Reviewed February 25, 2017

We selected this hotel because we planned two tours. It worked out great for that. The room was quite comfortable. Good size with a balcony. They have a launderette which was a bonus. We didn't find any restaurants within walking distance outside of the one at the hotel. The internet service was a challenge.

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Helpful?
Thank windsorsmom
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. Besides our restaurant, which is obviously the best, there is a restaurant next door to us and a Thai restaurant 100mts up Sheridan St. Indian two block down Sheridan st and heaps of take-away cafes, including Red Rooster, Subway, Pizza, Burgers and Kebabs, all around us. I am sure our staff could point you in...

Reviewed February 8, 2017 via mobile

Arrived at hotel, checked in, got key, got out of lift on 5th floor then bang, this odd smell. Get rid of it. The King Executive Room: nice, 4 star quality so happy. Bathroom descent but shower in bath is a pet hate. The vent was leaking but not that bad to warrant a room change. Wifi was good but...

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Helpful?
1Thank Monson08
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Most of our guests are very happy with 900Mb per session and if it is used we give them another one and another one. It is very hard to use 900Mb unless you want to download movies. Whilst most hotels offer free WiFi, not many have unlimited because in Australia the hotel is responsible for what is downloaded, not the...

Darwin, Australia
Reviewed January 31, 2017 via mobile

A reasonable location, less than 10 mins from Esplanade, this hotel is reasonable in all areas. Rooms are ok, nothing special but average. A reasonable size, well decked out. Service was ok and breakfast again ok. Outside are quite nice.

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Helpful?
Thank Tony W
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. Sometimes average is ok, especially when you are getting exceptional value for money. I have recently paid double our rate in other hotels and found the experience to be far less than average. Thanks again.

Canberra, Australia
Reviewed January 17, 2017

I would like to thank all staff that assistanted us, served us and clean the rooms for our stay last week. I could not fault any of the staff. They were all pleasant, helpful and kind to my 3 grandchildren, my partner and I. Breakfast has everything you want from cold to hot Buffett food. Even pancakes my granddaughter thought...

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Helpful?
Thank Vicki H
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your kind review. It is great to get such positive feedback. Hopefully we will see you again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Cairns Sheridan Hotel is the closest hotel to the Cairns International Airport and 3kms from Cairns City Centre, there are scheduled buses to and from downtown. Sightseeing tours can be booked to the Great Barrier Reef for snorkeling and diving, to the Atherton Tablelands, Kuranda to the Gulf and Cape of Carpentaria. It is two blocks from the Esplanade and scores of well known restaurants. WiFi is avail to all rooms and public areas, the Palms Restaurant is open to the public. There are 3 separate conference rooms that can cater for up to 150 persons, plus a large balcony overlooking the pool and garden. Ample parking is available in the grounds of the hotel. The Cairns Sheridan Hotel belongs to MTS, one of PNG's pioneer tourist companies which own the Madang Resort, Kalibobo Village, Kalibobo Spirit all in Madang, plus the Tropical Heritage Hotel in Minnie Street Cairns. All hotels have been consistent winners of the Trip Advisor Excellent Awards in recent years. ... more   less 

Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Cairns Quality Inn)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $82 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns
Hotel Style:
#2 Business Hotel in Cairns
#13 Romantic Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Cairns Sheridan Hotel staff and other travelers.
4 questions
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Fair Play, South Carolina
New York, NY
South Bend, Indiana
8 months ago

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Questions? Get answers from Cairns Sheridan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“top level is great.”
Jaymo12q, Mar 19, 2017 | Read review
“hard to say as there was major services on three sides of the hotel, but i suppose the rear of the Hotel”
mary1949, Oct 24, 2016 | Read review
“Rooms on west do get afternoon sun. We were on the 5th floor and noise was not a problem.”
687PamP, Oct 14, 2016 | Read review
“Better to get a room not facing mainroad”
Nihonihoohura, Aug 30, 2016 | Read review
“Clarify Internet data allowance before you book - hotel has low daily data allowances. 5th floor room had partial sea/mountain views.”
  • Room 507
  • Room 507
  • Room 507
  • Room 507
PattayaRegular, Jul 31, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question