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Pacific Hotel Cairns

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#8 of 68 Hotels in Cairns
Certificate of Excellence
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Pacific Hotel Cairns
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354 Reviews from our TripAdvisor Community

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There are newer reviews for Pacific Hotel Cairns
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Showing 287: English reviews
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Reviewed 2 weeks ago

I always stay at the Pacific Hotel when I am in Cairns. The position is perfect with a wonderful view of the ocean and central to everything Cairns has to offer. I was able to watch the ferries going out to the reef. Great food and service.

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Helpful?
Thank judithk188
Reviewed 3 weeks ago via mobile

This hotel is spot on location harbour is 5mins away and close to all the shops restaurant and bars I also highly recommend the hotel restaurant fabulous food breakfast and evening meals well worth it opposite the hotel is a casino but with a difference it's got a min bird and small mammals zoo that allows most of its little...

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1Thank Elaine D
Cincinnati, Ohio
Reviewed 3 weeks ago

Spent three nights here on our visit to Cairns...spacious room (got an upgrade to a corner room), nice breakfast, terrific location. Close to the shopping and dining on the Esplanade and within walking distance to the cruise lines going to the GBR. Would stay here again

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Helpful?
Thank Bruce45069
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hello Bruce45069 Thank you for your review, I am to hear how much you enjoyed Cairns and the Pacific. You are right of course our location is terrific. We look forward to welcoming you back again soon.

Reviewed 3 weeks ago

My stay at the Pacific Hotel Cairns was the worst hotel experience I have ever had, and I travel frequently and stay at many different hotels for work and pleasure. I came back on my 4th night to find my hotel door propped open by the door latch. Housekeeping had left my door open the entire day, and I thought...

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Helpful?
1Thank Alice M
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hi Alice M Thank you for your review and I would like would like to start by apologising again for the fact that the housekeeper left your door on the security latch, it should never have happened and the issue has been addressed with the staff member in question. I was also very sorry to hear about the break in...

Sydney, Australia
Reviewed 4 weeks ago via mobile

The staff here have been very helpful to me, from the Front Desk to housekeeping (Jamilla from Zimbabwe is terrific). Great position, lovely views, fab breakfast. New Nespresso machines in the room. Highly recommended.

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Helpful?
Thank waterandsky
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hi waterandsky Thank you for your review and it sounds as if you had a lovely time. Thanks especially for your kind comments regarding Jamilla, our housekeeping staff are so important but often invisible so it's great to see them getting recognition. I am glad you enjoyed the views and location and we look forward to seeing you again.

Sydney, Australia
Reviewed 4 weeks ago

Great location close to wharf for reef trips and cruise terminal. Upgrade on 2nd visit was a nice surprise, inroom breakfast would have been a bonus but close to restaurants and Esplanade. Very enjoyable stay Staff friendly and helpful and free parking a bonus

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Helpful?
Thank Q3987QFkarenp
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hello Q3987QFkarenp Thank you for your review and it was nice to be able to welcome you back. The location is perfect and I am glad that you were able to enjoy your stay with our friendly and helpful team, they make all the difference. Thanks again

Estero, Florida
Reviewed 4 weeks ago via mobile

We really liked the location of this hotel ... close to the harbor (ez tour boat access to Great Barrier Reef) and close walking distance to many shops/restaurants. Our room isn't real large;however, clean and functional. We have a nice deck with a harbor view. During our 3 day stay found the hotel staff to be friendly and helpful. The...

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Helpful?
Thank JMelq
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hi JMelq Thank you for your review, while we do enjoy a great location it is always nice to hear that our team make the difference.

Adelaide, Australia
Reviewed 4 weeks ago

Just stayed 5 nights at the Pacific Hotel Cairns and had a wonderful stay. From check in they carried our luggage in and we had a no fuss check in. The room was very clean and spacious, we stayed in the 50square metre room for a little extra totally worth it. The room featured a wrap around balcony with breath...

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Helpful?
Thank lisaanne01
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hi lisaanne01, Thank you for you review and it sounds as if you had a lovely 5 day stay with us. The views and the location are amazing but it is even better for us to hear how well you interacted with our team. We pride ourselves on our customer service and it great to hear that you so enjoyed...

Cambridgeshire, United Kingdom
Reviewed 4 weeks ago

We stayed 2 nights at end of our 10 week holiday in Australia. Good standard of hotel. No facilities in room other than a kettle. We were on 4th floor overlooking the street and the traffic noise does disturb. Lovely pool. Good breakfast (not included but we were given 50% off). Walking distance of everything.

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Helpful?
Thank Suzanne B
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hello Suzanne B Thank you for your review. The location is great and makes getting around Cairns very easy. It sounds as though you had a wonderful holiday and I am glad that we were able to be a part of it.

Houston, Texas
Reviewed 4 weeks ago

I stayed at this hotel for two nights while transferring back and forth from the Great Barrier Reef. Good: First, the hotel is in a great location. The marina, several restaurants and several shops are within walking distance. Second, the staff was friendly, helpful and customer service focused. Third, the hotel was good value for the cost. Not so good:...

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Helpful?
Thank Aaron_Adkins
Gregor D, General Manager at Pacific Hotel Cairns, responded to this review

Hi Aaron_Adkins, Thanks for your review, you're right of course the location is great and I am pleased to see the you had such good interactions with our staff. We are actually starting to upgrade the rooms in December so we look forward to welcoming you back again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Location, location, location. The Pacific Hotel Cairns is conveniently located on the picturesque Esplanade overlooking Trinity Harbour and opposite the departure terminal to the Great Barrier Reef. Only a short walk to the resort style Esplanade Lagoon, waterfront boardwalks, tropical parklands, Casino and shopping precinct .Beautifully appointed rooms have balconies offering fantastic views. Onsite is a swimming pool, Sugarcane Rhumbar and Bushfire Flame Grill Restaurant offering Brazilian inspired, Australian style BBQ. ... more   less 

Additional Information about Pacific Hotel Cairns

Address: Cnr The Esplanade & Spence St | PO Box 2325, Cairns, Queensland 4870, Australia (Formerly Pacific International Hotel)
Location: Australia > Queensland > Cairns Region > Cairns
Price Range: $98 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pacific Hotel Cairns 4.5*
Number of rooms: 176
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Also Known As:
Pacific International Cairns
Hotel Pacific International
Hotel Style:
#7 Luxury Hotel in Cairns
#9 Business Hotel in Cairns
#13 Family Hotel in Cairns
#16 Romantic Hotel in Cairns
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Questions & Answers

Here's what travelers have asked, with answers from Pacific Hotel Cairns staff and other travelers.
18 questions
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New Jersey
over a year ago
Midwest
1 month ago
New York City, New York
3 months ago
Cardiff, United Kingdom
over a year ago

See all questions (18)

Questions? Get answers from Pacific Hotel Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher the better”
 of 5 bubbles Tropicalshowers, yesterday | Read review
“Ask for one facing out over the road, the views are brilliant.”
  • View from Room
 of 5 bubbles Goldeneye64, yesterday | Read review
“50 square metre room , corner suites have great views.”
 of 5 bubbles lisaanne01, 4 weeks ago | Read review
“Ask for a room at the back.”
 of 5 bubbles suzanneb450, 4 weeks ago | Read review
“We stayed in room 1106 but heard that they had a better view elsewhere.”
 of 5 bubbles PattiP818, 5 weeks ago | Read review
5 of 5
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