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Riley, a Crystalbrook Collection Resort

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131 -141 Esplanade, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (634)
Room & Suite (203)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Riley, a Crystalbrook Collection Resort
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 66 hotels in Cairns
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Value
Travelers' Choice
Riley is a sophisticated character with a playful outlook on life. Guests can expect understated elegance, contemporary design and a splash of fun. At Riley, we enjoy modern living through attitude, design, technology and a passion for a better world – or what we call #responsibleluxury. That means no plastic straws, water bottles or guest-room key cards, using technology to reduce paper, providing large-pump amenities bottles (saving more than 250,000 plastic bottles each year) and partnering with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. Residing in a prime location on Cairns Esplanade, Riley features 311 stylish rooms and suites. Each room features its own Apple iPad control centre complete with healthy-living apps, a 55-inch Smart TV, Staycast by Google for video streaming and access to an extensive range of complimentary recent release movies. Add to this a lagoon swimming pool spanning over 1,000 square metres with a private man-made beach, Eleme Day Spa, a 24-hour fitness centre and fast and free wifi, and you’re on your way to a truly great stay. When it comes to restaurants and bars, Riley thinks differently. You’ll find engaging, social, vibrant spaces and a passion for innovation – all day, every day. Pop into Greenfields for a freshly made cold-pressed juice or head to the theatrical Paper Crane for wok-fried seafood or the perfect steak. For sweeping views and an atmosphere not to be missed, head to Rocco. Perfect for balmy nights, Rocco is perched 42 metres above sea level and offers share style food inspired by the Mediterranean along with a stellar Champagne menu, second to none. The property is an easy five-minute water-front stroll from the shopping, entertainment and business centre of Cairns.
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Room & Suite (203)203
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children's television networks
Electric vehicle charging station
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bathrobes
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
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Popular mentions
Jef C wrote a review Oct 26
Cairns, Australia456 contributions46 helpful votes
+1
We stayed for one night in the King room, nice view of the lagoon and the esplanade, heaps of movies to choose from, very spacious bathroom. Love the lagoon especially at early morning and at night. Thank you Jeremy from recpetion for the white wine and Han from the Papercrane for organizing the cake for celebrating our 10th Anniversary. we are both very happy with the stay and would definitely recommend our families and friends. The only downside is the limited options for the breakfast. Thank you Team Riley :)
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
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Briony O wrote a review Dec 2019
Gloucester, United Kingdom24 contributions10 helpful votes
Hotel's Favorite
We stayed here for a bit of luxury whilst on holiday travelling around Australia, this was our relaxing part! And it didn’t let us down! We arrived in an Uber, the guy was brilliant was very complimentary about the hotel, but we figured they all are, until we arrived. We were greeted by one of the staff members at the door who helped with our cases and had a bit of banter with the Uber driver which was great to see! Before we knew it we were given cold towels to freshen our faces up with and glasses of fruit infused water. There was no rush to check us in, everything was very calm and at our own pace which I loved! The staff were some of the nicest people ever! A lot of hotel staff never seem to enjoy their jobs but this team were fabulous! They couldn’t do enough for you. We were given a quick tour around to show us where to find everything before going to our room. When we arrived in our room the luxury really showed! The bed was huge! I think we could have fit a family of 6 in it! Beautiful bathroom and facilities! The mini bar was stocked with things that you actually want, rather than the boring bog standard rubbish you normally get and very reasonably priced! We had a gorgeous balcony to relax on also. My only criticism would be that the rainfall shower wasn’t very powerful but still pleasant. The pool area was relaxed and charming. The staff popping round to take food and drink orders regularly, and the nice touch of the staff remembering your room number and drinks order is something I really appreciate! The pool was always clean and plenty of loungers to relax on, also loungers still free throughout the day. On the really hot days they even provided sun cream for you to use! Which was welcomed, as my factor 30 was not strong enough! The pool is also not welcome to visitors just hotel members which was lovely! We had breakfast everyday also, huge selection! Fresh fruit, omelettes made on request, pastry’s, hot buffet food, etc! Also a huge selling part of this hotel is they are anti plastic! Which is a big problem across the world! The key fobs are wooden, they provide you with cartons of water instead of bottles, free and replaced when needed. Also their room service and ‘do not disturb’ is all done via an iPad provided in your room! Very modern! On the evenings we were in bed early or it was too hot outside the tv had all the newest movies for you to watch Aswel as local tv. The new addition to the hotel with the roof top open bar is fabulous! And a lovely place to be with a glass of wine at sunset! I honestly cannot recommend this hotel enough! It’s service and facilities were the best I’ve experienced!
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Date of stay: November 2019
3 Helpful votes
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Response from RileyCrystalbrook, General Manager at Riley, a Crystalbrook Collection Resort
Responded Dec 4, 2019
Dear brionyo2018 Thank you so much for this great review. So happy to hear our staff were accommodating during your stay. Sounds like you had a truly remarkable stay and enjoyed your room with the lovely balcony. We are glad you got to enjoy a drink at Rocco, it's truly beautiful at sunset. Thank you for your feedback regarding our rainfall shower. We will definitely pass this on. Looking forward to see you again when you're back in Cairns.
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T Marsho wrote a review Oct 25
6 contributions
From the moment we stepped into the reception our experience was second to none. Vesna at the reception desk was absolutely delightful and remembered my name, some 4 hours after we checked in. The rooms are just beautiful, the pool glorious and Rocco the rooftop bar was superb. rest assured we WILL be back!
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: our room with a balcony overlooked the pool and out to the ocean.. perfect
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Hervey_Bay_Traveler wrote a review Oct 23
Hervey Bay, Australia76 contributions35 helpful votes
+1
Having stayed previously for my birthday and enjoyed "all things Riley" it was a no brainer when mum desiced on cairns this Chritmas to return ro "Riley" Looking forward to lazy days poolside, beautiful food and the wonderful service from the staff that makes this property the number 1 in Cairns. See you @ Christmas for more wonderful memories to be made! Artie
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Date of stay: October 2020
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Room Tip: all room types
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jesusfollower wrote a review Oct 22
5 contributions
My husband and I enjoyed an evening away from it all recently at this sumptuous hotel , and we were treated like royalty from start to finish 🥳The General Manager Jeremy checked us in himself , which was a lovely touch . The room was beautiful and overlooked the movie star swimming pool . Drinks and snacks poolside , followed by a delectable dinner at the legendary Paper Crane , where we were looked after beautifully by Agnes , Anath and Vaclav , was a pure delight to the senses 🕺we intended to visit the sought after rooftop bar Rocco but we were simply too full 😂As locals we will be doing this on a regular basis , it’s a luxury staycation in the middle of the sultry oasis of Cairns that totally fulfils every expectation ❤️treat yourself to this indulgent paradise today 💐shout out to Chef Wade and his team of dedicated professionals in the kitchen as well 🕺
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$133 - $191 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
311
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Frequently Asked Questions about Riley, a Crystalbrook Collection Resort
Which popular attractions are close to Riley, a Crystalbrook Collection Resort?
Nearby attractions include Muddy's Playground (0.07 miles), Cairns Aquarium (0.2 miles), and St Monica's Cathedral (0.09 miles).
What are some of the property amenities at Riley, a Crystalbrook Collection Resort?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Riley, a Crystalbrook Collection Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Riley, a Crystalbrook Collection Resort?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Riley, a Crystalbrook Collection Resort?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Riley, a Crystalbrook Collection Resort?
Conveniently located restaurants include Devine Gelato, Gelocchio, and Dundee's at the Cairns Aquarium.
Are there opportunities to exercise at Riley, a Crystalbrook Collection Resort?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Riley, a Crystalbrook Collection Resort located near the city center?
Yes, it is 0.2 miles away from the center of Cairns.
Are any cleaning services offered at Riley, a Crystalbrook Collection Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Riley, a Crystalbrook Collection Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Riley, a Crystalbrook Collection Resort have any great views?
Yes, guests often enjoy the ocean view available here.