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Riley, a Crystalbrook Collection Resort

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Traveler (110)
Room & Suite (35)
Video (1)

About

Location
Cleanliness
Service
Value
Riley is a sophisticated character with a playful outlook on life. Guests can expect understated elegance, contemporary design and a splash of fun. Residing in a prime location on Cairns Esplanade, Riley features 311 stylish rooms and suites. Add to this a lagoon swimming pool spanning over 1,000 square metres with a private man-made beach, Eleme Day Spa, a 24-hour fitness centre and fast and free wifi, and you’re on your way to a truly great stay. The property is an easy five-minute water-front stroll from the shopping, entertainment and business centre of Cairns, and a short walking distance from attractions such as Cairns Aquarium, Centre of Contemporary Arts, Cairns Civic Theatre and Great Barrier Reef Departure Terminal. Each room features its own Apple iPad control centre complete with healthy living apps, a 55-inch Smart TV, Staycast by Google for video streaming and access to an extensive range of complimentary recent release movies.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free parking
Fitness Center with Gym / Workout Room
Banquet Room
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
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Offers & Announcements:Book in advance and save
86Reviews
188Photos
5Q+A
12Room tips
Traveler rating
  • 58
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Popular mentions
Very clean hotel. No service poolside for drinks etc. Had to seek out someone to get poolside towels. Room service had order wrong, added bacon to my vegetarian pasta. Elevator broken down. We were told to sit down and wait for our room. After half an hour, we checked and
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+1
Hotel's Favorite
We wish we had been able to stay longer than one night at this stunning resort! On arrival we were greeted by the lovely Jaydev who made checkin so enjoyable taking the time to show us around and share the highlights of the resort. We were in a tower room which is a new addition
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Response from RileyCrystalbrook, General Manager at Riley, a Crystalbrook Collection Resort
Responded 1 week ago
Thanks so much for the review brandon_deb. We are so glad you enjoyed your stay. The view from the tower at sunset is just stunning. Hope you see you again soon.
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We stayed here for one night in March. The hotel is brand new. It is in a great location. The pool is beautiful and the rooms are very modern and we'll appointed. Each room comes with an i-pad with useful information and you can chromecast on the TV. However what the hotel lacks
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We went for breakfast at Papercrane and one of the amazing staff suggested the Day Spa for my Wife. Turned out to be a fabulous suggestion and fortunately they were able to pamper her that morning. The whole visit from the front desk welcome to the coffee was just sensational
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+4
After stopping by for lunch on 1st Jan 2019 and seeing with my own eyes the beauty and service of "Riley, a Crystalbrook Collection Resort" I've decided to return for a four night stay with my mum (81) for my 56th BIRTHDAY in 2 weeks time, not doing anything except enjoying all
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Response from RileyCrystalbrook, General Manager at Riley, a Crystalbrook Collection Resort
Responded 3 days ago
Hi Hervey_Bay_Traveler, We are glad you enjoyed your lunch and look forward to welcoming and your mother for your Birthday soon!
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Photo provided by managementRiley, a Crystalbrook Collection Resort
Resort room
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Panoramic Sea room
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Sea suite
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Sea suite
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I honestly have no idea. Sorry.
0 votes
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Troll this one.
Is the gym open? On website it says “coming 20 dec”
Sorry, don't know did you try contacting them online?
0 votes
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Is the gym open? On website it says “coming 20 dec”
Not sure. I would email hotel directly & ask to ensure
2 votes
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Hi @ginaluvs2 I believe we may have answered this question on Facebook but in case we haven't yes we can organise that booking. Best thing to do would be to speak to our reservations team on 07 4252 7777 Thanks
-1 votes
"Front Rooms facing Ocean Great"
"Overlooking the pool area will also give you a view of the esplanade"
"We had a oceanfront room with views from the balcony"
"Get an ocean view room and if you are celebrating an anniversary/occasion, definitely let the hotel know!"
"Try and seek a pool view on a higher floor"
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PRICE RANGE
$133 - $246 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
311
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