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Pullman Brisbane King George Square

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#37 of 166 Hotels in Brisbane
Certificate of Excellence
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Pullman Brisbane King George Square
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1,621 Reviews from our TripAdvisor Community

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Showing 1,592: English reviews
Melbourne, Australia
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I have now been here on 2 occasions, and have been looked after well each time. The hotel itself is well located, and the rooms are comfortable and the amenities are good. What made it for us though was how welcome we were made to feel on both occasions. On our last visit we also dined at... More 

Helpful?
Thank Bigbird414
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your lovely review and feedback. All feedback is very much appreciated and I am very happy you enjoyed your stay with us. We look forward to seeing you again in the future. Thanking you, Kristie-Lee Taylor Guest Services Manager More 

Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

So to set a background, I and my new husband just got married. We had 6 bridesmaids and 5 groomsmen as well as our makeup artist and ourselves - 3 bridesmaids & our makeup artist from Charleville, Queensland, 1 bridesmaid from Gympie, Queensland, 1 bridesmaid & 3 groomsmen from Port Lincoln, South Australia, and 1 groomsman from Kapooka army recruit... More 

Helpful?
Thank Claire B
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your amazing review Claire, it was an absolute pleasure and we look forward to seeing you again. Thanking you, Kristie-Lee Taylor Guest Services Manager More 

St. John's, Newfoundland
Level Contributor
253 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel for three nights. The room (a large corner room) was perfect -- a good size, lots of light, and well furnished (except for the clock that wasn't set properly and required a technician to come to reset it because it couldn't be done with dials on the clock). I was quite pleased with the accommodations.... More 

Helpful?
Thank RAKlein
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you Mr. Klein for your review and for your loyalty. We do take all feedback very seriously and I would greatly like to speak with you in person when next you chose to stay with us. Unfortunately our pool is undergoing some major renovations but we are looking to reopen in the next 2 months. Please don't hesitate to... More 

Makati, Philippines
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I spent two nights at this hotel that used to be my regular place of stay about five years ago. While I can see some improvements since then - redone lobby area, some equipment upgrades in gym - many more things have deteriorated rather than improved since then. Areas for improvement included: 1. I came in on a red eye... More 

Helpful?
Thank David Michael S
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Dear David, I am so sorry to hear about your experience with us recently. I am absolutely appalled by all departments and will be addressing this with all Managers tomorrow morning. This is completely unacceptable and I would like to discuss the details with you in more depth if you are able to call me on 07 3222 1107. Thank... More 

Canberra, Australia
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a quality hotel with comfortable rooms of a high standard. The staff were helpful and friendly. I was disappointed to be placed in a room with two twin beds rather than a queen or king, however it was still a nice room. My room had a good view. I would stay here again and believer it was of... More 

Helpful?
Thank t2cs
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your lovely review. I will pass along your feedback to our front office team. It was a pleasure having you stay with us and when next you join us please don't hesitate to contact me on 07 3222 1107 and I will ensure you have a Queen or King Room. We look forward to seeing you again.... More 

Sydney
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

A little disappointed for a Pullman , it was nice clean but nothing special , the reception lady told me and congratulated me for receiving a complimentary upgrade to a balcony room even though I had booked a balcony room .. it was very standard for a Pullman hotel , it straight across from the train station so it is... More 

Helpful?
Thank David M
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your review David. I am sorry you did not completely enjoy your stay with Pullman King George Square and I am disappointed in the staff member for congratulating you on your "upgrade." I would like to speak with you directly regarding these issues and welcome you to please call me directly on 07 3222 1107. Also please... More 

Rockhampton, Australia
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 1 week ago

Pullman 5/9. Here's a live appraisal of our latest stay at Pullman KGS. Normally our stay at the Pullman Brisbane is full of praise. The most convenient location in Brisbane CBD and a 4.5* hotel full of value that tries hard to be 5*. This 2 day stay however left a few (lot) to be desired. No baggage assistance upon... More 

Helpful?
Thank Rocksolidreview
Kristie-Lee T, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your review. I can't believe some of the issues you have mentioned, I am taking them very seriously as they are definitely not the standard of any Accor property let alone a 5 star like Pullman. I do apologise for everything that went wrong from start to finish. I am happy you enjoyed our dinner service and... More 

akl
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our flight was delayed, so we arrived reasonably late. We were meet by a young lady at check-in and she was very friendly, helpful and efficient, its hard to get competent and genuinely friendly staff. We were offered a late checkout - but needed to be out by about 11.00am - that was greatly appreciated. The room we had was... More 

Helpful?
Thank kiwisteve1
Shubho D, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your lovely review. I am glad you enjoyed your stay and our facilities. We pride ourselves on our customer service and I am happy to hear you received an outstanding experience. I do apologise for the delay with your coffee. I will be following this up with our Food and Beverage team to see if this is... More 

Sydney, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

- I stayed 2 nights, and my room wasn't serviced on the second day, and I didn't have my do not disturb on the door - No hot water between 6am and 6;30, no explanation given, and several of my colleagues at the same hotel had the same problem, and were patronisingly told they must be operating the shower tap... More 

Helpful?
Thank Tony W
Shubho D, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Hi Tony, I am very sorry for the stay you experienced. These issues are by no means acceptable and I am taking them very seriously. I will be following this up with all departments immediately and I would greatly like to speak with you in person if you are able to contact me during business hours next week. I apologise... More 

Noosa, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at the Pullman Brisbane were friendly, professional and willing to assist during our brief stay. As a family of 5 with extras travelling together, we were well looked after from friendly check in to the delicious breakfast in the Club Lounge the following morning.

Review collected in partnership with Accorhotels.com

Helpful?
Thank jkwilliams2016
Shubho D, Guest Relations Manager at Pullman Brisbane King George Square, responded to this review

Thank you for your lovely review. I am glad you enjoyed our facilities and our excellent customer service. We pride ourselves on delivering exceptional service and quality of product to our guests and it is always lovely hearing about a guests experience in receiving this. I will pass along your compliments to all our departments. Thanking you, Kristie-Lee Taylor Guest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more   less 

Additional Information about Pullman Brisbane King George Square

Address: Cnr Ann and Roma Sts, Brisbane, Queensland 4000, Australia (Formerly The Sebel & Citigate King George Square Brisbane)
Location: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $110 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Brisbane King George Square 5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Citigate King George Square Brisbane Hotel Brisbane
Hotel Style:
#24 Romantic Hotel in Brisbane
#26 Family Hotel in Brisbane
#27 Business Hotel in Brisbane
#35 Luxury Hotel in Brisbane
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