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Four Points by Sheraton Brisbane

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#39 of 166 Hotels in Brisbane
Certificate of Excellence
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Four Points by Sheraton Brisbane
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744 Reviews from our TripAdvisor Community

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Showing 720: English reviews
Brisbane, Australia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 days ago NEW

This is a nice enough hotel and the staff are very friendly. But unfortunately until the construction nearby is completed it needed to be avoided. We stayed in this hotel after an awards night. We were awoken at 6:30am on a Saturday morning by extremely loud construction noise. It wrecked our stay (and let's face it did NOT help with... More 

Helpful?
Thank Natgazz
Manotick Ontario
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 days ago NEW

This hotel is right in the centre of Brisbane close to all the attractions. The rooms are very modern and clean. On the top floor there is a bar where one get get some food. There are excellent views of the river from although I suspect that a high rise being being built will block a lot of this. Breakfast... More 

Helpful?
Thank JKH777
Grafton, Australia
Level Contributor
112 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 6 days ago NEW

Stayed here last weekend and could not believe they charged $50 for overnight parking, and to top it off they add $1 as your donation to a charity in the hope you wont say anything. The stay was average to say the least and the parking con was the tipping point for me. Now listen up Four points by Sheraton,... More 

Helpful?
3 Thank Glenita
Sydney
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

I usually stay here for work, however this trip there were two noticeable issues - 1. Major construction starts very early in the morning and 2. The mini bar is no longer in the room. Additional to that, the mini bar 'service' whereby you go to a little 'Shop' in the foyer is closed after 11. The minibar isn't a... More 

Helpful?
Thank MikePamphilon
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review

Dear MikePamphilon, Thanks for choosing to stay at the Four Points by Sheraton Brisbane and also for taking the time to provide such constructive feedback. I note your comments with regards to the mini bar or lack of and we have recently introduced a new minibar system, which we feel will be more tailored to guests needs and requirements. This... More 

Hobart, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

We were greeted by cheerful, helpful staff. Unfortunately, our room overlooked a building site! It would have been good to have been warned. Thank goodness we were not there on a weekday! Beware! Everything else was A1. Everyone was helpful and informative. Room had everything one wanted, restaurant was good (included breakfast in our deal more than adequate!). Would stay... More 

Helpful?
Thank Judith N
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review

Dear Judith N, Thanks for taking the time to provide feedback and pleased that you had an enjoyable stay with us. Your constructive comments are much appreciated and we look forward to welcoming you back again in the not too distant future. Warm regards Brad Mercer General Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Four Point Sheraton is very centrally located in the Brisbane CBD. The rooms are smartly presented and staff were very cheerful & helpful. Its a great hotel for business travelers. The hotels roof top bar is worth visiting. The hotel does not provide much views so would not recommend for honeymooners or romantic travellers.

Helpful?
Thank Perry S
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review

Dear Perry S, Thanks for choosing to stay at the Four Points by Sheraton Brisbane and pleased that you enjoyed your stay and that the hotel and its services and facilities met your expectations. We value your patronage and hope to see you again in the not too distant future. Kind regards Brad Mercer General Manager More 

Terranora, Australia
2 reviews
Reviewed 3 weeks ago via mobile

Great place to stay. From the moment we walked in ,we felt welcome.Staff were very accommodating & beaming smiles were much appreciated. It's close proximity to everything in Bribane is fantastic.Room was beautiful & modern.Thoroughly recommend Four Points to everyone.

Helpful?
Thank Duncan G
FPBrisbane, General Manager at Four Points by Sheraton Brisbane, responded to this review

Dear Duncan G, Thanks for taking the time to provide feedback and delighted that you had a wonderful birthday weekend staying with us. I'm pleased that the team made you feel welcome and that you found our central location close to many Brisbane restaurant and dining areas. We hope we have the opportunity to welcome you back in the not... More 

Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago

Arrived early in the morning hoping to leave our bags somewhere while we explored Brisbane. The staff were professional and helpful and let us have our room straight away so we could unpack and refresh before heading out. The room was clean and had almost everything we needed for a restful night. Unfortunately there were no complimentary bottles of water,... More 

Helpful?
Thank Bruce B
jlwatton, Director of Sales at Four Points by Sheraton Brisbane, responded to this review

Hi Bruce B, Thank you choosing Four Points for your recent stay in Brisbane and thank you for taking the time to post a review via TripAdvisor. We are delighted our staff made you feel welcome and were helpful. We are sorry to hear that the breakfast buffet was not up to expectations, certainly we will advise our Chef of... More 

Darwin, Australia
Level Contributor
184 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 3 weeks ago

Spent one night here, great service from the staff (Appart from the incorrect room number written on my room key card) and the room was very clean and tidy with a modern look. Everything about the room was great but not the huge and hard pillows that are the size of 3 pillows stuffed into a standard size pillow case.... More 

Helpful?
Thank Daz G
jlwatton, Director of Sales at Four Points by Sheraton Brisbane, responded to this review

Hi Daz G, Thank you firstly for choosing to stay at Four Points Brisbane and thank you for taking the time to write a review, we value all the feedback we receive and please rest assured we will be addressing the pillows and the breakfast with our department heads. We are delighted to hear that the service of the team... More 

Townsville, Australia
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 weeks ago via mobile

I booked this as a mystery hotel and was pleasantly surprised to find it was this hotel. The room was large and the bed comfortable. Staff very friendly, especially the staff in the bar on the 30th floor. Lovely to finish the day up there with a drink and light nibbles. Used the gym and it is very clean, with... More 

Helpful?
Thank maud_cyril
jlwatton, Director of Sales at Four Points by Sheraton Brisbane, responded to this review

Hi Maud_Cyril, Thank you for your review via TripAdvisor, we are delighted to hear that you had a great stay with us. We will be sure to pass on your great feedback to the team. We look forward to welcoming you back to the hotel in the near future. Best regards Janine Watton Director of Sales and Marketing More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Brisbane - Opening 3 March, 2014. Catering to both Business and Leisure guests, the Four Points by Sheraton Brisbane offers 246 stylishly appointed guest rooms and suites in a convenient location in the heart of Brisbane's CBD. Walk to the city's business areas, transport options, and shopping destinations. The attractions of Southbank are also within easy reach. Guests enjoy all of the facilities and services needed for a pleasurable stay including High Speed Internet Access in our welcoming lobby, a fully-equipped gym, all-day dining restaurant and casual cafe/bar. Plus, our 300 square metres of function space is great for both corporate and social events. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more   less 

Additional Information about Four Points by Sheraton Brisbane

Address: 99 Mary St, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $98 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Brisbane 4*
Number of rooms: 246
Reservation Options:
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Hotel Style:
#37 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travelers have asked, with answers from Four Points by Sheraton Brisbane staff and other travelers.
6 questions
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Chester, United Kingdom
Brisbane, Australia
over a year ago

See all questions (6)

Questions? Get answers from Four Points by Sheraton Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid until construction is complete.”
 of 5 bubbles Natgazz, 4 days ago | Read review
“Not overlooking building site next door!”
 of 5 bubbles 431judithn, 2 weeks ago | Read review
“Look for deals”
 of 5 bubbles chrishN964XP, 4 weeks ago | Read review
“Higher floor definitely better”
 of 5 bubbles David_Esquire, 5 weeks ago | Read review
“river view not available as the construction was being done on a new building”
 of 5 bubbles nigelwhite2014, Oct 28, 2016 | Read review
5 of 5
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