The room is pleasant, and well stocked with soap and towels, and the staff seem pleasant, but totally hopeless at delivering beer. Food is ok, especially if you bring your own chilli sauce. Their online menu system doesn't work - they should just print it out on paper. Beer deliveries usually take +90 minutes. Wifi is less than 2Mb/s download speed (no video conferences or netflix). Cannot open windows. Staff seem nice and friendly.
I stayed at this hotel for 14 days during mandatory hotel quarantine. The food was really good and they catered to my dietary requirements. The room was comfortable and I had a great view over the Brisbane river which was super good. Nice and central even though I could leave the room. Thank you to the staff as I’m sure it can’t be easy for them.
Not ideal situation but I just finished my 14 days quarantine here. The staff were great, police friendly, polite. Sensitive. Food, well a bit too much chicken for me but lots of choices so you could keep food in fridge to have later. Well prepared. I only ordered out once cos I craved a pizza. I was in Room 514. Thanks to Tania on reception and all others too many to remember.
Its all about the service... and it was terrible !! Its a rort.. charging $11 for beer, $4.00 for bottle of water. They said mini bar prices, fair enough, but wouldn't return what wasn't used. The food they brought to our room was absolutely disgusting, so ended up canceling and ordered take away. Smelt mouldy. I was in North Quay Brisbane, doing my two week quarantine coming from Europe. Again, its such a rort..
Terrible food. Dirty room. Damaged electronics. Laundry lost my clothes. This is my 7th day of a 14 day mandatory quarantine. Every meal seems to have been resentfully slapped together by someone that hates their job. Expect big puddles of grease, over cooked vegetables and portions of sad, wilted, dry leaves. The couch cushion has watermark stain lines, and there is mould growing out of the bathtub. One the first day I noticed that the overhead lightbulb has blown, and that the desk lamp that does not work and has a tag that says DANGER -FAILED VISUAL INSPECTION. When I called about the lamp it was suggested that perhaps I had gotten confused about the electrician testing tag, but as it is a neon orange sticker with the words DANGER and FAILED on both sides, and I can clearly see where the plastic cord has come away from the mains plug, and the wires are protruding...it was kind of rude of reception to imply I can't recognise a dangerous electrical item when I see it. I eventually got a replacement lamp, but the lightbulb was never delivered. And the TV screen looks crumpled in one corner when it is turned on. I sent some items to the laundry, and didn't get them back for 5 days. And when I did get the laundry back, it is missing 7 out of the 10 items I sent off! Overall, these events are all pretty small ones that I'd usually just shake off, but I have to be here for 2 weeks, it is not like I can leave because I am unhappy with the service. It seems like the Mercure doesn't want us here, and maybe that is understandable, I don't want to be here either. But it would be really nice if the staff at the hotel could take into account that some of us have been waiting months to come home, that we may not have seen our loved ones in years, and instead of going home, we are forced to be here. We are all locked in a room, guilty until proven innocent, and looking out at a world we cannot be a part of. Maybe our living quarters didn't need to be so dingy and unsafe, maybe ALL our laundry could be returned, and maybe the food doesn't have to be quite so depressing. Maybe?? Ultimately, don't stay at the Mercure. The indifferent way they treat vulnerable people that are forced to use their facilities is disgraceful. Don't support a business that would treat your returning child, or parents or partner like this.…