Oaks Brisbane Casino Tower Suites

151 George St, Brisbane, Queensland 4000 Australia
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About

#65 of 165 hotels in Brisbane
Location
4.7
Cleanliness
3.9
Service
4.0
Value
3.8
Standing a statuesque 39 levels opposite the Treasury Casino, Oaks Casino Towers stands among the best Brisbane city hotels fusing stylishly appointed 1 and 2 bedroom apartments with sleek designs, full kitchens complete with modern appliances, in-room conveniences including Internet access, spacious living and dining areas and sizable balconies overlooking the city and river below. Our large swimming pool and sun deck is the perfect place to unwind, as is the spa, sauna and well-equipped gymnasium, all ensuring your stay at Oaks Casino Towers is one of utmost leisure. Car parking information: On-site parking is available, bookings are essential and should be made in advance via our reservations office or through the hotel, fees apply. Directions: Although Casino Towers is on George Street, entry to the car park is off Charlotte Street. The laneway leading to the car park is on the right hand side of Charlotte Street between the Telstra Building and the Pancake Manor. Please note this is not signed due to Council Regulations. To access the car park: - Make your way onto Charlotte Street (one way south) and drive towards George Street - Immediately before the Pancake Manor, turn right into the laneway. - Drive 20 metres until you reach the roller door entry on the left. The car park is secured and you will be required to contact reception by dialling #101 from the intercom located in front of the roller door. Staff will then direct you to your car park and inform you how to access reception. All hotel guests are required to park in the car parks that are marked in green with 'Hotel Guest' displayed on the ground. Failure to park in these zones and/or clearly display your validated parking slip on the dash may result in car being towed at owners expense.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Complimentary Instant Coffee
Spa
Baggage storage
Non-smoking hotel
Parking garage
Paid wifi
Outdoor pool
Heated pool
Sauna
Complimentary tea
Sun terrace
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Private balcony
Seating area
Kitchenette
Dishwasher
Flatscreen TV
Bath / shower
Sofa
Telephone
Iron
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
River View
Languages Spoken
English
Hotel links
Special Price:Oaks Hotels Stay: Early Bird Deal Up To 25% Off!
1764Reviews11Q+A100Room tips
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Nathan L wrote a review Dec 21
1 contribution
I have never experienced a hotel with so much incompetence. We purchased parking and was provided with a carpark number to find, we found the park and there was a car there. We called reception and they sent us to 3 other carparks which had cars in them. During our time in the reception area there were multiple guests coming to see reception with a range of issues, I felt sorry for the lady with her children who couldn't check in due to there being no drop off area and she had her young children with her. Another who had already parked there vehicle come to complete payment only to find they had oversold the carpark. From my time in reception it appears they have a massive management issue. They don't greet guests or seem happy at all, I actually seen this in another review so I would assume its a regular occurrence. The service counter have no idea how to run or manage guests simple expectations, after messing us around for over 1hr 30mins trying to park and discuss our issues with reception we had non stop issues we were eventually forced to stay elsewhere at their request. Oaks issued us with a letter on their letterhead seen attached advising they would cover a full refund for the room. Oaks have since reneged on the refund advising us to chase it up with external booking partners. We have done as they requested and gone to the external avenues however they have both advised to go back to Oaks for the refund as they have offered it. After contacting the hotel numerous times via email we have since received a phone call from their hotel manager who spoke to me in a condescending manner and constantly talking over me. This only further shows the issues they have at this location and their lack of focus on guests expectations or experience. My advice to anyone considering staying at the Oaks Casino Towers would be to look at the other reviews and to consider staying elsewhere to avoid the incompetence and disappointing experience we did.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: I would suggest to look at the other reviews from this hotel before making your booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lucy C wrote a review Mar 2023
Melbourne, Australia7 contributions
Hotel's Favorite
Beds super comfortable and room nice and quiet. Gym not fully maintained (multiple machines not working) which was a shame, but otherwise good. Pool area fantastic and we used it a lot. Staff very friendly
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Review collected in partnership with Minor Hotels
Date of stay: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded Mar 18, 2023
Thank you for taking the time to post your review on Trip Advisor. I am pleased to read that you found our clean, comfortable and fully self-contained apartment & pool area to your liking. Some of the gym equipment which required repairs have been scheduled. I am grateful for your acknowledgement of our friendly team. I look forward to welcoming you back here for your future stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amandagreenslade wrote a review Dec 19
Brisbane, Australia1 contribution
Highly recommend this professional, quality suite. Parking/car drop off not super convenient, but that's tough in any capital city. Oaks is friendly, nice quality, easy location to organise and stay at.
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Review collected in partnership with Minor Hotels
Date of stay: December 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 3 days ago
Thank you for posting a 5 Star review following your recent stay at Oaks Brisbane Casino Tower Suites. I am delighted to read your comments about our central CBD location, clean and comfortable apartments and friendly team. I agree that the entry of our car park is difficult to locate. Hence, car parking information is displayed on all online travel agent websites. We also e-mail Car Parking information with the Booking Confirmation when guests book on our website or call to make their reservation. I look forward to welcoming you back here for your next stay soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape318191 wrote a review Dec 11
Maroochydore, Australia6 contributions5 helpful votes
Central location to everything, quite spacious apartment and for the swimmers a good lap pool. There are good restaurants all very close by and it's a short walk to the casino and over the Victoria Bridge to Southbank.
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Review collected in partnership with Minor Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 1 week ago
Thank you for posting your 5 Star review on Trip Advisor. I am thrilled to read that you had an enjoyable stay with us and enjoyed our central CBD location & spacious apartment. I looked forward to welcoming you back here for your future stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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42breeb wrote a review Nov 2023
1 contribution
We stayed on level 23 and had a beautiful outlook of the river and southbank. The room was clean and well maintained and the staff were friendly and approachable. Would recommend to friends and family
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Review collected in partnership with Minor Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 3 weeks ago
Thank you for taking the time to share your feedback about the room quality and the great service you received during your recent visit at Oaks Brisbane Casino Tower Suites. Providing quality customer service is our ultimate goal. It is incredibly rewarding for the front office staff to know that our efforts made our guest's stay enjoyable. I look forward to welcoming you back at Oaks Brisbane Casino Tower Suites. Regards, Lucille Moscosa Front Office Manager Oaks Brisbane Casino Tower Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter T wrote a review Nov 2023
7 contributions2 helpful votes
Location is excellent. Next to Queen Mall shopping district and so many restaurants within walking distance. A full kitchen. Washing and dryer machines work well. Very clean and tidy. However, the bed is not as soft. Limited TV channels. Wifi was intermittent in the night.
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Review collected in partnership with Minor Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 3 weeks ago
Thank you for taking the time to post your review of Oaks Brisbane Casino Tower Suites. Your feedback is greatly appreciated. I am pleased to hear you had an enjoyable stay in our spacious and fully self-contained apartment and that you found our central location in Brisbane CBD to your liking. Providing a comfortable and enjoyable stay is our top priority. I noted your comment about the WIFI. I understand the need for a reliable WIFI connection for both business and leisure travellers and I apologised for any inconvenience caused. I've informed our IT department to assess and enhance the WIFI speed in the building for a seamless online experience. I look forward to welcoming you back at Oaks Brisbane Casino Tower Suites. Regards, Lucille Moscosa Front Office Manager Oaks Brisbane Casino Tower Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jo C wrote a review Nov 2023
3 contributions
I recently stayed at a hotel with a fantastic view of the river. The staff were incredibly friendly and helpful, and went out of their way to make sure that my stay was comfortable. Nothing was too much trouble for them! The hotel was also conveniently located near all the shops and services I needed, which made it easy to navigate around the area. Overall, I had a wonderful experience and would definitely recommend this hotel to anyone looking for a great place to stay.
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Review collected in partnership with Minor Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 4 weeks ago
Hi Jo, Thank you for the 5 star review. Your feedback is greatly appreciated. I am always grateful receiving comments which help us to maintain and improve our standards as well as meet and exceed guest expectations. Your feedback about the great service your received during your recent visit at Oaks Brisbane Casino Tower Suites have been shared to our front office staff. It is incredibly rewarding for the staff to know that our efforts made our guest's stay enjoyable. I look forward to welcoming you back at Oaks Brisbane Casino Tower Suites. Regards, Lucille Moscosa Front Office Manager Oaks Brisbane Casino Tower Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kevydi2018 wrote a review Nov 2023
4 contributions
This is our regular prefered place to stay in Brisbane . A little hiccup with the early check in this time but can not fault the rest of our stay . Special thankyous to Ezra and Lulu who make our frequent stays welcoming and relaxing
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Review collected in partnership with Minor Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 4 weeks ago
Hi Kevin, Thank you for taking the time to share your feedback about the great service you received during your recent visit at Oaks Brisbane Casino Tower Suites. Providing quality customer service is our ultimate goal. It is incredibly rewarding for the front office staff to know that our efforts made our guest's stay enjoyable. I have personally commended Ezra for the great service he provided. I look forward to welcoming you back at Oaks Brisbane Casino Tower Suites. Regards, Lucille Moscosa Front Office Manager Oaks Brisbane Casino Tower Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kiahperkins wrote a review Nov 2023
Brisbane, Australia3 contributions4 helpful votes
So disgusting there were cochroaches everywhere, in the room, running and flying around, and covering the balcony floor outside. Could not believe it considering how much we spent, definitely will not be returning!
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Review collected in partnership with Minor Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded Nov 13, 2023
Hi Kiah, Thank you for taking the time to complete the survey. Your feedback is greatly appreciated. Please accept my sincere apologies for the inconvenience caused during your stay. I noted your comment about the insects in the balcony. An annual pest control is currently being done in the building; this might be the reason why these insects are coming out from their hiding places. Your feedback has been shared to our housekeeping and maintenance team to make the necessary action to prevent this from happening. Again, my apologies for falling short of your expectation. Kiah, I do take all your comments on board and value your feedback. I would like for you to return to Oaks Brisbane Casino Tower Suites. Please drop me a line when you want to book again to stay in Brisbane and I will provide a 25% discount off the Best Available Rate. I will also personally inspect the apartment allocated for your booking to ensure that it meets with our required standards. Once again, I do apologise for the inconvenience caused during your stay and hope you will give us another opportunity to ensure that your memories of Oaks Brisbane Casino Tower Suites are pleasant ones. Regards Lucille Moscosa Front Office Manager Oaks Brisbane Casino Tower Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zoeseymour wrote a review Nov 2023
1 contribution
Great location for a casino and city weekend. We stayed for our anniversary and requested a room with a view for this purpose which was acknowledged by reception. The room we were in was very dated, average clean, stained carpets and couches, grimey shower and the bed very firm and uncomfortable. Had a view of neighbouring alley and rooftop aircons.. and the air con in the room was absolutely woeful. A muggy Brisbane weekend but not the hottest, but we sweated up a storm and slept without bedding. Quite an uncomfortable stay and not what we hoped for when paying for the room we did, making the requests we did for our special weekend :(
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Review collected in partnership with Minor Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded Nov 13, 2023
Hi Zoe, Thank you for taking the time to complete the survey. Your feedback is greatly appreciated. I have noted your comments about air-conditioning and the general cleanliness of the apartment and do apologise for the inconvenience caused during your stay. As per our email conversation, a booking has been made for your next return to Oaks Brisbane Casino Tower Suites. I'd like to thank you in advance for giving us another opportunity to ensure that your memories of Oaks Brisbane Casino Tower Suites are pleasant ones. We look forward to welcoming you back at Oaks Brisbane Casino Tower Suites Regards, Lucille Moscosa Front Office Manager Oaks Brisbane Casino Tower Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$140 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks casino towers hotel brisbane, oaks hotel brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
104
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OAKS BRISBANE CASINO TOWER SUITES $133 ($̶1̶5̶4̶) - Updated 2023 Prices & Hotel Reviews - Australia

Frequently Asked Questions about Oaks Brisbane Casino Tower Suites
Which popular attractions are close to Oaks Brisbane Casino Tower Suites?
Nearby attractions include Fox In a Box Brisbane Escape Rooms (0.3 miles), City Botanic Gardens (0.2 miles), and Breakout Brisbane (0.1 miles).
What are some of the property amenities at Oaks Brisbane Casino Tower Suites?
Some of the more popular amenities offered include a pool, a fitness center, and a spa.
Which room amenities are available at Oaks Brisbane Casino Tower Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Brisbane Casino Tower Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Oaks Brisbane Casino Tower Suites?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Oaks Brisbane Casino Tower Suites?
Conveniently located restaurants include Betty's Burgers, The Walnut Restaurant & Lounge Bar, and Brew.
Are there opportunities to exercise at Oaks Brisbane Casino Tower Suites?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Oaks Brisbane Casino Tower Suites located near the city center?
Yes, it is 0.3 miles away from the center of Brisbane.
Are any cleaning services offered at Oaks Brisbane Casino Tower Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Oaks Brisbane Casino Tower Suites?
Many travelers enjoy visiting Boggo Road Gaol (Jail) (1.6 miles), Brisbane Arcade (0.2 miles), and Newstead House (1.9 miles).
Does Oaks Brisbane Casino Tower Suites have any great views?
Yes, guests often enjoy the river view available here.