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Mercure Darwin Airport Resort

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Mercure Darwin Airport Resort
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471 Reviews from our TripAdvisor Community

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Showing 455: English reviews
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Gold Coast, Australia
Reviewed 1 week ago via mobile

Overall the staff are friendly and accomodating. Slow checkin process. Rooms are clean but slightly tired. Two stopvovers in one week. The first stay toilet was very noisy and kept running all night. Could turn the water off. On my return they picked me up from the airport as it was pouring with rain. There was no milk in my...

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Helpful?
Thank Debbie C
Brisbane, Australia
Reviewed 1 week ago

Room wasn't ready upon arrival in early hours of the morning when I opened the door, had to walk back to reception in the rain carrying a heavy bag, the key to the second room allocated did not work so another walk back in the rain. I sent three emails and phone calls prior to arrival (because the person answering...

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2Thank bluefazer800
Auckland Region, New Zealand
Reviewed 1 week ago

Coming very late, at 1am, your shuttle service to Hotel was the best thing for us at that night. Your 24 hr was really helpful for the late coming customers, easy and quick service to let us in to our room. The bonus for us is the swimming pool at the next morning.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank santo t
Alice Springs, Australia
Reviewed 2 weeks ago

Stayed at this accommodation house on our stop-over. Reception was amiable but no effort to make us feel welcome which was disappointing. Given first room which actually was already being used or not made up, so then given another. Room was dirty - house-keeping need a good shake up. Opened louvre to find they have never been cleaned. Carpets are...

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Thank Xanerin
Perth, Australia
Reviewed 3 weeks ago

The staff were very helpful in making our stay a comfortable one, every request made was met and exceeded all our expectations. We travelled to Darwin for a rugby tournament and all the facilities we needed was on site at the hotel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jerry M
Jamie O, General Manager at Mercure Darwin Airport Resort, responded to this review

Hi Jerry M, it was fantastic to have you with us recently during the Hottest 7's what a great tournament it was and all of the players and supporters were superb. Especially given a lightning strike to the area early Friday morning took out our internet causing significant disruption through the weekend. It did mean I didn't get to make...

Wanaka, New Zealand
Reviewed 4 weeks ago

From the airport a walk through some gardens gets you to the hotel, probably 5-10 minutes with concrete paths all the way, fine if you have a trolley/ wheeled bag. Friendly and helpful reception. The rooms are average but this is not an expensive hotel. There is a very nice pool. We had a quick turnaround after arriving to get...

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Helpful?
Thank waterworth19
Jamie O, General Manager at Mercure Darwin Airport Resort, responded to this review

Hi waterworth19, thank you for the great feedback and positive experience you had with my team during your stay and I trust the sunset harbour cruise was fantastic. We look forward to seeing you again in the near future. Cheers Jamie

Reviewed 5 weeks ago

We stayed here twice with some really dodgy flight times for several hours each stay in the last month. Both times we had problems with a tired and/or tardy receptionist. It's such a shame as one of the more senior staff remembered us and was friendly and hotel is definately good value for money.. On the plus side, the report...

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Thank Gizmobubbles
Jamie O, General Manager at Mercure Darwin Airport Resort, responded to this review

Hi Gizmobubbles, thank you for your valuable feedback and it is disappointing some members of my reception team delivered poor service as this is something we have been consistently working on improving and creating a pipeline of talent and progression for our team members. Please contact me so I can also specifically speak to the receptionist in question as they...

Port Douglas, Australia
Reviewed January 17, 2017 via mobile

$99 for a room! Awesome. Clean and tidy, cute and cosy.this was the perfect night as we overnighted to Singapore. The hotel picks you up from the airport for free and the restaurant is well priced too.

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Thank mrportdouglas
Jamie O, General Manager at Mercure Darwin Airport Resort, responded to this review

Hi mrportdouglas, thank you for the great feedback and certainly a great deal you locked onto at $99, well done! On top of the great pricing the food at Loong Fong is to die for and has a huge local following. I hope your trip to Singapore was great and look forward to seeing you again in the near future....

Parndana, Australia
Reviewed January 12, 2017 via mobile

Checked in 10pm easily enough, waded through the puddles to get to my room. Was in the older section and it's pretty loud, can hear everyone coming and going. I'm still waiting for the hot water to come through on the shower, I know it's hot in Darwin but nothing but cold cold coming out at 5am wasn't pleasant.

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Thank Indieonion
Jamie O, General Manager at Mercure Darwin Airport Resort, responded to this review

Dear Indieonion, thank you for your feedback and I have noted your concerns regarding the hot water supply to one of the areas and whilst I am not sure of your room number can confirm there was one hot water cylinder which failed and is being replaced. The team should have sent a note to the 3 rooms affected by...

Singapore
Reviewed January 10, 2017

Late arrival from airport, need a place to sleep, corporate airport hotel... everything was there to make it a dull stay but not at all ! The hotel is not the most modern, but our room was big (especially for people on/off flights with lots of luggages) and clean. Front desk staff were friendly and efficient. Do look at my...

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Helpful?
Thank Frog_Singap
Jamie O, General Manager at Mercure Darwin Airport Resort, responded to this review

Dear Frog_Singap, thank you for the feedback and highlighting Essence, the team there do some great work and a particular highlight is some of the food offering, definitely not what you would necessarily expect from an airport property. We look forward to seeing you again in the near future and my chef will be undertaking a menu modification around the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Darwin Airport Resort is located only 350 meters from Darwin International airport, this oasis is the perfect place to relax and offers a variety of different accommodation styles, whether for holiday makers or business guests. Enjoy the tropical landscaping, swimming pool, or even a refreshing drink at the pool bar before tasting the gourmet delights at Essence Restaurant. ... more   less 

Additional Information about Mercure Darwin Airport Resort

Address: 1 Sir Norman Brearley Drive, Darwin, Northern Territory 0812, Australia
Location: Australia > Northern Territory > Top End > Darwin
Price Range: $59 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Darwin Airport Resort 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Rydges Darwin Airport Hotel Marrara
Hotel Style:
#15 Luxury Hotel in Darwin
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Darwin Airport Resort staff and other travelers.
5 questions
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Questions? Get answers from Mercure Darwin Airport Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not book the Territory room for more than one person, extremely small only enough room for the bed.”
 of 5 bubbles ChapChay, Jan 8, 2017 | Read review
“Choose a poolside bungalow”
 of 5 bubbles tatianamr2014, Dec 18, 2016 | Read review
“Ask for downstairs room if arriving late with kids, so not to have to carry bags upstair.”
 of 5 bubbles nikkiz947, Nov 23, 2016 | Read review
“Pod/ cabins or any rooms in the main complex. Avoid 'Territory' rooms”
 of 5 bubbles BoneandBtwo, Nov 1, 2016 | Read review
“Pay a little extra and get a cabin”
 of 5 bubbles MarkF54, Oct 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question