"Sails" markets itself as 5 stars but it isn't. It wasn't bad, just not 5 stars. There were a bunch of small things where we said "We're in the middle of nowhere so I guess that's ok" - but on reflection it isn't. You may be in the middle of nowhere but you're paying for it!. Nothing was actually bad, just a bit below expectations. Free guest laundry is a nice feature for those staying a few days.
We arrived & lined up to check in. The hot essential oil towel was a lovely touch. We were told our room wasn’t ready yet & to go up to the bar & wait for them to call us. An hour went past & no call, we moved to the couches near reception to wait. All the other people on our flight & bus loads more seemingly got their rooms straight away. I asked again about our room & spoke to an assistant manager. He called the attendants & said rudely that we were impatient for our room. He begrudgingly organized another room for us. We get it’s tough & they were super busy. What would’ve helped was a complimentary drink voucher & an estimated time to wait. We were just exhausted & had a tour on a few hours. We returned to our room later to find insects in one of the beds. We requested a room change which was handled quickly & politely. The rest of our stay was great, just a rocky start. The pool area is lovely but was too cold for us to use. We didn’t have breakfast included, but most of our tours were at Dawn & had brekkie. Wouldn’t have paid $46 per head anyway. We booked ilkari for the buffet one night & it was great. Lots of choices for vegetarians too. Dessert bar was amazing. We chose mostly to eat at other places in town. Our room was comfortable & the room attendants were always friendly & greeted us with a hello & a smile. We loved the push button shower! Would we stay again? Yes, but it is pricey for what you get. We would’ve loved a cool water fountain to fill up bottles.…
What a great hotel to stay in. Very relaxed but professional ambience. Checkin & checkout very smooth; Staff very knowledgeable. Rooms are surprisingly large and well appointed. Bathroom is large and shower heads are efficient with really good water pressure. Beds comfy and a good choice of pillows on the beds. Breakfast was included and there was a wide variety of foods that were well stocked throughout the breakfast time span.
Wanna go outback but also wanna live in 5 star luxury? Sails in the desert fulfils the wish list perfectly. It almost ticks all boxes to true luxury beach resorts. The rooms are big, beds are actually comfy, the breakfast option is quite plentiful, the reception / lounge area is indeed a place where you can relax a bit and last but not the least, the main dinning room dinner options are excellent.
We were so impressed with Sails. The staff were helpful, professional and welcoming. Our room (with outdoor terrace) was large and really comfortable. The quality of the food was great too and the buffets and bars were really well organised with prompt and professional service. The tours were also excellent - very well organised. We had a lovely stay at Sails and highly recommend it.
Thank you for a wonderful stay from the greeting at the front door, the check in, the catering staff especially the cleaners are extremely helpful and all would go out of their way to help you with a smile. The rooms were extremely clean ,modern and spacious. Free washing machine‘s and dryers were very convenient to wash off the red dust etc. A short walk to the IGA supermarket etc and the swimming pool was magnificent. I will thoroughly recommend staying at Sails In The Desert
As a family of 4 with girls aged 10 and 8 we all loved our stay here. The rooms are large and very comfortable. We didn't feel squashed on top of each other and the beds were extremely comfortable. The bathrooms were very clean and beautiful with good pressure in the shower. Our room was a bit of a walk from the reception area but lovely and quiet. At no point did we hear our neighbours. Our girls loved the pool and the chocolate fountain at the dinner buffet was a definite winner. Definitely make sure you visit Kata Tjuta while you are here as well as Uluru. Holidays here may be described by some as expensive but you are in the middle of nowhere and it is well worth it.
lovely rooms, great beds and linens, quiet nights sleep - well appointed bathrooms, very convenient to everything - nice to be able to walk around the whole complex and the pool was great too - lovely helpful staff
Spacious beautifully decorated room on the second floor with large spacious patio balcony overlooking garden pool area . Also loved the buffet brekkie . All within walking distance of town centre and shops . Friendly staff. The hot face washer given while waiting to check in was nice after the flight .
Fantastic hotel for our base for Imagine Holidays Human Nature Concert. Well appointed, very comfortable room with great food in the restaurant. Staff were very friendly and accommodating. Perhaps some casual snacks ( eg toasted sandwiches etc) for by the pool could have improved the poolside bar menu. A lovely stay.