Overall we enjoyed out stay, however a few issues did sour our experience. The not so good. 1. No acknowledgement on arrival at reception desk by a staff member who made eye contact then retreated to a back room. 2. Refurbished room 214, a terrace room costing nearly $700 for the night had a window that let in security light all night, no black out blind. Avoid this room. 3. No privacy on the terrace from the unit next door, you can walk up to the adjoining room sliding door and peer in. I would not book a terrace room, waste of money. 4. Room service tray not collected, covered in ants the next morning. 5. Pool bar advertised to close at 5:30pm, was closed at 5:00pm. 6. Mini bar has no alcohol stocked. Now to the good. 1. All bar and restaurant staff pleasant and helpful. 2. The supplied toiletries were of good quality. 3. Bed, lounge and bathroom in the room were nice. 4. Pool was clean. Would I stay again, yes but in a cheaper room.

This hotel is very well run and well set out. Pros are the large rooms and just renovated bathrooms; lots of room for storage and a good size bed (rooms serviced daily). Cons are the high prices of food and beverage and no shade around/over the pool, which is kept quite cold. They can't help it but the flies are terrible! Guests should be given a flynet as they step off the aircraft! The dining room has a $75 buffet each night (not a good price for what is offered) and people not wanting the buffet are seated near the bar or in the area off the lobby - not as nice as being in the restaurant - needs re-thinking. Would definitely stay here again.

We booked our 3 night stay here in June last year and after 6 solid days of driving, with only overnight stays, we were looking forward to seeing Uluru and relaxing at Sails Resort. The young Englishman man who came to take our bags when we pulled up was friendly and helpful, even put our water in fridge for us, a great start. Lobby was appealing and bright. Reception and book in was Good, room 105. Room 105 is a disabled room. It is the room behind the large green tank, so no outlook and on the end of the row so everyone walks past and just under the laundry, no privacy. WORST ROOM in the hotel I would think. We did ask to change but we’re informed no other rooms available, so much for booking ahead for a nice room. Stephanie looked after us in the bar area and could not have been nicer, she put a smile on our faces but be aware light meals cease at 17.30😳 only tapas after that or a full buffet meal in the restaurant-nothing in between unless we walked to Town Square, about 5minutes and raining the night we arrived. First morning housekeeping came knocking at 8.30am, surely there were other rooms checking out could be done first-after all our driving we looked forward to a lazy start. Breakfast seems a shamble, the staff were lovely and did their best but we waited for well over half an hour for our breakfast to be cooked after arrival at the restaurant, we ordered cappuccino but cancelled as they still did not arrive, all seems like organised chaos. More disappointment-Field of lights cancelled due to bad weather, nothing can be done there, we just have to tackle travel agent for refund. Being able to stay so close to The Rock and The Olgas was wonderful and overall very comfortable. The staff were great, very obliging, Mariah in reception was lovely, I could not get everyone’s names but they were all fantastic, including room service girls. For us it was a once only experience, looked forward to for a long time and while I realise the cost of bringing everything in would be expensive, I felt everything priced for a captive audience, only the staff improved my rating.