I've just finished a four night stay in a 2 Bedroom Apartment in Meriton Suites Kent Street, and I couldn't be happier. The apartment was large and well appointed; and the young reception staff were always helpful - whether it was a matter of grabbing an umbrella during an unexpected thunder storm or sending up fresh towels. Yes, we're in a pandemic at the moment, staff is thin on the ground, and, as a result, "serviced apartments" aren't being serviced. However, the staff at Meriton Suites Kent Street are doing a great job at providing a comfortable stay regardless; and, having just paid almost double what I paid here for similar but smaller accommodation on the Gold Coast, I reckon that this place is terrific value for money. Highly recommended.
I would have to say this was one of the best places I've stayed. I've stayed at five stare hotels but this was better. The reception was extremely helpful and welcoming . Especially after a long day flying. The location is perfect for transport cafes restaurants I highly recommend
Have been stated in Meriton before, this is the worst experience ever have. It is understandable that pandemic situation forced service to be kept at minimum, but even the minimum this hotel on Kent St is not able to offer. Normally nobody pick up the service line, even picked up, message won’t get across. No “Express Service” is provided. Even I called and leave the room to allow the service, still nobody come for the whole days. Terrible experience.
We recently stayed at Meriton Suites Kent St Sydney and would not return. This Meriton location does have some positives (friendly staff, pool/spa access, a balcony with good views and a good location close to Chinatown, Darling Harbour, and Sydney’s central shopping district). The staff also allowed us to check in early and check out late which we appreciated. However, these aspects of our stay were more than offset by the poor standard of cleanliness and lack of maintenance in the room itself. We know that the hotel’s cleaning staff had attended our room as when we first arrived, we saw they had left a bottle of blue cleaning liquid in the room. This could have been disastrous as we have a 16-month-old child who could have easily picked this up. We contacted the front desk and they apologised and offered to remove the bottle. The room itself was not clean and parts of it were very old and poorly maintained. A bright orange/pink film of scum had developed inside the dishwasher. It needed a good clean and we didn’t feel comfortable using it to wash our dishes. The closet was dusty and we needed to wipe all the shelves down before we could use it. The sliding closet door was metal, very loud when moved and loose to the point where we were concerned it may dislodge from its tracks. The laundry appliances were quite old and the washing machine had mould in it. In the bathroom, the exhaust fan was very dusty, had dislodged from the ceiling and looked like it was about to fall. The shower was filthy with black mould on the tiles and in the grout. There was also mould around the vanity. To be clear, this was not a case of the cleaning staff overlooking to clean these areas on a single occasion. For this much mould to have accumulated, these areas could not have been cleaned properly in months. I have attached pictures of the bathroom. We provided feedback to the staff at the front desk and they offered to inspect/clean the room. However, as we had a small child, we asked not to have cleaning staff come into the room while we were staying there (and I accept that was our decision). But we have never stayed in a hotel with such a poor standard of cleanliness; and whether this was caused by the cleaning staff or the hotel’s processes/resourcing, this area really needs improvement otherwise people are not going to want to stay here. Also, at the time of our stay government mandates were in place requiring masks to be worn in indoor settings. On several occasions while waiting in queues at the front desk, I noticed some guests were not wearing masks yet staff served them without asking them to apply a mask. We felt uncomfortable and rather confounded by this given the mandates in place and the number of active Covid-19 cases in the state at the time. We have stayed at multiple other Meriton hotels in Sydney and have found the standard of cleanliness to be good and the appliances and rooms to be modern and well-maintained. Unfortunately, Meriton Kent St did not meet this standard and I wouldn’t recommend it to others seeking accommodation in the Sydney CBD.…
Andre at Reception was wonderful and thoughtful. Gave my friend and I a beautiful room with twin beds and a balcony overlooking Darling Harbour. Facilities were great. Only two tea bags so bring your own. Have stayed here before and will again. So convenient to light rail down the main George Street to all the theatres etc. and Circular Quay (ferries). Great place to stay at a reasonable price (except for NY eve very expensive everywhere!).