Have stayed at Zara twice now - first on a business trip by myself and it was so great that I booked again for a 3 bedroom apartment with my kids. Very central location. Enormous apartments. So nice having the option of cooking or getting on of the delicious take aways near by. Had a balcony with my kids, so good spot for an evening glass of wine. Car parking included. Friendly staff, able to accommodate random kid requests. Super clean. I look forward to returning and highly recommend to anyone visiting Sydney or having a staycation.
I caution those against staying in these apartments & begin by saying that I have opened a case with The Department Of Fair Trading against this company. The service they offer is highly unprofessional & borderline criminal. It was discovered post check-out that my partners Gucci wrist watch had been left behind. Contact was made between Zara & myself on 3 seperate occasions both via email & over the phone, it was established that the watch had been found by the cleaners & that we would be collecting it. Following this phone conversation/email, 3 weeks on we had arrived in the city to collect the watch only to be told that the staff had “disposed” of it. Insufficient compensation of less than 40% of the watches value was offered. Only after expressing my disgust & educating the manager on the legalities around the disposal of lost property. If anyone has had a similar incident with this hotel please make contact with me.…
I have recently finished a 4 month stay at Zara Tower and I couldn’t have been more impressed. The two bedroom apartment was spacious and homely and had what we needed for our time there. It was great to have friendly and helpful staff on the desk 24/7 who could always be contacted if needed. I was particularly impressed with Tim who from the start to the end greeted us with a friendly smile and was always happy to chat. His knowledge of Sydney was immense, and I now have some great places to check out from saltwater pools and beaches to restaurants and bars. I am really missing the team at Zara Tower and whenever I am around I will for sure pop in for a chat. Thanks for making our time so positive and comfortable.
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff, notably Tim at the front desk. He was incredibly helpful and generous with his time and advice. We have never been to the area and really felt like Tim went out of his way to make the stay special for us. Always there to point us in the right direction and always with the biggest smile, extreme professionalism and just all-around expert in his field. I could give a better recommendation and have to credit much of it to the amazing staff. Thank you Zara hotel. Thanks for making our visit to Sydney that much better.
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