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Pier One Sydney Harbour, Autograph Collection

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#28 of 179 Hotels in Sydney
Certificate of Excellence
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Pier One Sydney Harbour, Autograph Collection
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2,115 Reviews from our TripAdvisor Community

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Showing 2,052: English reviews
Seattle, Washington
Reviewed 3 days ago NEWvia mobile

The hotel is really just that: two experiences and of course, one is good and one is bad. The welcome you get is first rate upon check in, and your bags are whisked away before you can really get a sense of where you are if you're just arriving from LAX. The staff are friendly and helpful, and you're quickly...

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Helpful?
Thank R1ncewind
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. I appreciate your kind comments about the arrival and check in. I would like to apologise for the issues you encountered and I will most definitely investigate these comments further.

Arizona
Reviewed 3 days ago NEWvia mobile

Pier One is so conveniently located, particularly for someone like myself who enjoys walking. Darling Harbour, Circular Quay and the Sydney Opera House are all within easy walking distance. The room was well-appointed and spotless with a comfortable bed. I enjoyed the variety of foods offered in the breakfast buffet, including the omelet station. I cannot say enough about the...

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Helpful?
Thank ArizonaSuziC
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you so muh for your wonderful feedback, we are so glad you loved the staff at PIer One and we hope to see you again soon.

Scottsdale, Arizona, United States
Reviewed 4 days ago NEW

This charming boutique hotel is located right on the water within walking distance of the ferries, tour boats, restaurants, the Opera House and other attractions. The interior design is modern with touches of ethnic art pieces. Exceptionally lovely with an open floor plan and a wall of windows looking onto the harbour, the large room houses reception, lobby bar, ample...

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Helpful?
Thank Linda C
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

WE are so glad you found your bag at the airport! Thank you for you great feedback, we hope to see you again soon.

Thailand
Reviewed 4 days ago NEW

one of best suite in Sydney and the best smoke sausage in Sydney. once you are inside the admiral suite there is nowhere in Sydney you want to spend the rest of your time. great location. good for value. The staff are fantastic especially Maria at guess experience, Susan/ Sally at lobby and Eugene at concierge.

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Helpful?
Thank Vimino
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

We are so glad you loved the food a The Kerrigan! Thank you for such wonderful comments about our staff and service.

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

My partner and I originally booked the Walsh Bay suite at Pier One quite late after the Park Hyatt couldn't confirm we would have a particular suite there for our anniversary weekend. We stayed at Pier One years ago and had good memories of it. Their reception area doesn't work at all for guests - layout, size, location is wrong...

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Helpful?
1Thank RJMcDiarmid
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. We appreciate your suggestions and will investigate further. We hope to welcome you back again soon.

Reviewed 6 days ago NEWvia mobile

1 day out of 4 we had attentive staff at breakfast. Had to ask for tea, coffee and get our own water the others. The fried eggs were very crisp each time although we requested over easy. The wide expanse of homemade granola and quality breads and pastry did not make up for the service or $38 price. The bellmen,...

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Helpful?
1Thank Timzr
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. We have shared your comments with the team. We are so glad that the front office staff served you well. We will be investigating your other comments further.

Irvine, California
Reviewed 1 week ago NEWvia mobile

We had a wonderful stay here. The location -- almost under the famous Harbour bridge is unbeatable. The service is top notch, and I especially liked the breakfast that had a wide variety of pastry, an omelette bar and especially a magnificent cereal selection -- better than any I can recall. One day we had a bit of a problem...

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Helpful?
Thank ddell2
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your great feedback! We are so glad you loved the location and Pier One. We hope to see you again soon.

Sydney
Reviewed 1 week ago

Stayed here for a conference and got upgraded to a corner suite. Have stayed here a few years ago and it was pretty good - but is now so much better. Has received a great refurbishment of the public rooms and the bedrooms, especially the bathrooms. My suite was wonderful - nice light colours, high quality fixtures/fittings, great bed, massive...

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Thank adampies
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for the wonderful feedback, we are so glad your enjoyed Pier One and hope to see you again soon.

Melbourne, Australia
Reviewed 1 week ago

`Friendly helpful staff, upgraded to a room with a view, albeit not the harbour bridge but a view to the ocean. Very clean and modern. Full buffet breakfast for extra cost, but worth it as most close by caffee's are very pricy, within walking distance to harbour bridge climb, ferries, opera house and walking to city centres about 20min. A...

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Helpful?
Thank Sylvia K
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. We are so glad you enjoyed Pier One and hope to see you back again.

Wagga Wagga, Australia
Reviewed 1 week ago via mobile

My family had two rooms at Pier One for three nights. We paid the extra price (around $600 / night) for a harbour view room. We booked weeks in advance and on arrival found our level 3 rooms were at the end on Walsh bay. There are no balconies so we could not " look around the corner " to...

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Helpful?
2Thank ellisonk54
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback, we have shared these comments with the team and will investigate further. I would like to talk to you further about your experiences. Could you contact Amy In the executive office when you have a moment.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. This luxury hotel in Sydney also offers a smoke-free environment, valet parking and 24-hour security. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Price Range: $184 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#27 Romantic Hotel in Sydney
#27 Family Hotel in Sydney
#28 Luxury Hotel in Sydney
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Questions & Answers

Here's what travelers have asked, with answers from Pier One Sydney Harbour, Autograph Collection staff and other travelers.
22 questions
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Questions? Get answers from Pier One Sydney Harbour, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“harbour view rooms are lighter and nicer”
 of 5 bubbles adampies, 1 week ago | Read review
“Upgrade if you want to include full breakfast, top floors are quieter.”
 of 5 bubbles 29sylviak, 1 week ago | Read review
“stayed in 214 admiral suite. Amazing choose this is you can for a special occasion.”
 of 5 bubbles 687laylam, 1 week ago | Read review
“Waterside room”
 of 5 bubbles 657mayurij, 1 week ago | Read review
“Ask for a room facing the water”
 of 5 bubbles ExperienceCollectorPDX, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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