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Pier One Sydney Harbour, Autograph Collection

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#29 of 179 Hotels in Sydney
Certificate of Excellence
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Pier One Sydney Harbour, Autograph Collection
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2,018 Reviews from our TripAdvisor Community

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Showing 1,964: English reviews
Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

From the champagne and chocolate covered strawberries on arrival, to the friendly staff and beautiful views, we feel like we will never be able to stay anywhere else again and be as happy as we were at Pier One! It was the best weekend away we have ever had.

Helpful?
Thank HannahA199
New South Wales, Australia
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

After reading reviews of this hotel, I was really expecting something very special. We were in Sydney for the Blackmores Running Festival and as we expected, the hotel was busy, so sadly no champagne and strawberries on arrival. We were told we had a larger room on check in. The room was actually quite small, with a high window. Our... More 

Helpful?
Thank aquablue21
Bowral, Australia
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We regularly stay with Marriott hotels and have stayed in a number of the Autograph Collection properties and this one was not nearly of the same standard. Hotel staff were a positive feature of the hotel. Food/service was good. Rooms very disappointing however the location was excellent. The hotel was most kind in providing us with a bottle of wine.

Helpful?
1 Thank swtnss
Kim M, Guest Relations Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear swtnss, Thank you for your valuable feedback regarding our staff and service. I would be happy to discuss your thoughts on our rooms and would appreciate your comments. Please do not hesitate to contact me at your earliest convenience. Maria Macri-Nosari Guest Experience Manager More 

Sydney, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Living in Sydney, we chose to offer us a 'getaway' to escape the daily life work-home-work-home and so on. Despite the fact that the hotel is superb, with a great location to enjoy Sydney Harbour (walks and view), the service blew our minds. Friendly, but extremely professional, visibly happy to work here and to provide their help to customers. As... More 

Helpful?
Thank Juliesarahmelanie
Coolum Beach, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A fantastic hotel, loved seeing the harbour bridge from our window. The staff were absolutely fantastic, friendly and couldn't do enough to help us. Thanks so much for helping to make the night a very special one

Helpful?
Thank Sally H
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Booked online a water view room for one night. Excellent service, champagne on arrival, however card for room didn't work and took a while to get it fixed. So we were basically stuck in the lobby. The room cleanliness was a bit of an issue, I would at the minimum expect the floors to be vacuumed and not be greeted... More 

Helpful?
Thank István G
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear István G, Sorry to read of your less than ideal experience. I have personally addressed the feedback with our Housekeeping Manager to ensure focus on the cleanliness of our rooms. We have some lovely water facing rooms on Level 2 that we would like you to experience in future. Please do not hesitate to contact me should you plan... More 

Sydney
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

On the spur of the moment my husband and I decided to go into the city for the night. We browsed the Internet and chose Pier One through the Mr and Mrs Smith site, which we have used many times before as their hotel recommendations are usually spot on. We booked a Waterside King Deluxe as we wanted a view... More 

Helpful?
Thank PymSydney
Brisbane, Australia
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently spent a few nights in this hotel. The location, right under the Sydney Harbour Bridge is terrific. Just a short walk to Circular Quay etc. The view from the restaurant and bar is sensational. All staff were welcoming and friendly. Champagne on arrival was a nice touch. Breakfast in the restaurant was very good. The room was comfortable.... More 

Helpful?
Thank brisgreg
San Salvador, El Salvador
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I was in Sydney for business and had 2 days for sightseeing being more concerned about the business I was here to do I was a bit confused about the mixed reviews on what to do to make the best of my short visit to Sydney. Being in the tourism industry my self I'm more of on my own explorer... More 

Helpful?
Thank Denisse O
Toowoomba, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful location in easy walking distance to Opera House, Circular Quay and right next to The Rocks. Staff were very friendly and helpful. Great Breakfast and nice Bar area overlooking the water. We had a waterfront room with wonderful views of the Harbour and the Harbour Bridge. We would definitely stay again

Review collected in partnership with this hotel

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Thank robwI282PG
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection(R) is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings from the stunning, stylish absolute waterfront Suites through to our Eastern facing Heritage rooms. In the heart of the Rocks our location offers the perfect accommodation base for exploring Sydney or getting friends together for a special event or Sydney wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. Guests can also enjoy one of the Signature Cocktail creations. This luxury hotel in Sydney also offers a smoke-free environment, valet parking, 24-hour security and is pet friendly. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Location: Australia > New South Wales > Sydney
Price Range: $205 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#27 Romantic Hotel in Sydney
#27 Family Hotel in Sydney
#29 Luxury Hotel in Sydney
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