Booked this hotel for a night of luxury and wasn't disappointed. A lot of the reviews on this hotel mention a beautiful fresh scent in the lobby. Along with the staff, the check-in process is seamless. The Delux King room is much bigger than your standard hotel room with a generous king bed thats incredibly comfortable. The QR code in the room is a nice touch to reach the room service menu. The indoor pool is as beautiful as expected with the spa being nice and warm in winter. Dined at the hotel restaurant for dinner & breakfast. You can get the same dinner menu as room service. We skipped dessert to enjoy in bed later. I'd say breakfast was my favourite meal in the hotel. Ample variety and everything was perfectly presented. With the Delux King Room, dinner, room service, breakfast & hotel parking cost is just shy of $1000

My wife and I stayed on Friday night. I booked a Bed and Breakfast Package in a Deluxe, King, Harbour View Room to celebrate my 68th birthday. I usually travel overseas to celebrate our birthdays, but due to co-vid restrictions, we looked for a deluxe hotel in Sydney. I recall that this hotel was the principal Sydney hotel for the Orient Express and so it had been an important Sydney 5 star landmark for many years, and I always wanted to stay here. It was definitely worth the wait. The large room has all the historic features that you expect and is luxurious and homely. The firm, King bed is huge and has 6 large pillows to give maximum comfort to help anyone to get a great night's sleep. The plate of tasty macarons with a birthday message was a nice surprise. The yellow marble bathroom has two basins, a deep and long bath and a fantastic shower with twin heads. The bathroom scales are not working correctly in Room 124. They seem to give a different weight every time you weigh yourself. Mostly, it gave a weight for me at least 10 kg under my actual weight. Luxury carpet under your feet and an easily adjustable air conditioner add to your comfort. The large window gave good light and because there aren't any nearby buildings, we left our blinds open all night as well. I have read that the romantic sunsets on the western side of the building are worth requesting a harbour view room and so it is. On arrival at the hotel, we encountered Ms Yumi Kato at reception and we were very impressed by her warm, friendly and helpful assistance. Her first words to me were Happy Birthday. A great start to our stay. My wife enjoyed an early swim before breakfast. Breakfast is back to self service at the buffet and we enjoyed all the different foods available. Our concern with the breakfast service is that staff were not assigned to remove plates, when customers finish a course. We had a stack of 7 large used plates on our table and no-one came to remove them while we sat there. Also no-one asked if we wanted more tea or coffee, it seemed we were being restricted to only one pot. There seems to be some kind of "not my job" regime operating in the restaurant and that is just not up to 5 star standard, No one should return to the kitchen empty handed. Apart from a few glitches, our stay was very enjoyable and the things that irked us are easily fixed. The Metro Rail works outside did not have any effect on our stay as the walls are quite thick and do not let much noise in the room (unless you open a window). We will definitely stay again in at Harbour View Deluxe Room and a stay in this historic 5 star hotel is highly recommended.

Stayed here for a staycation with my daughter and my pooch. I must say we had the best experience. Everything was perfect from the start to the finish. Our nice doorman was so welcoming, having a chat about my dog. Our room was fantastic, the bed was so comfy. Even my puppy was pampered with beautiful branded bowls, his own bottled water and a soft comfy dog bed. Everything was so stylish and you can tell they paid a lot of attention to the smallest details. We ordered room service and it felt 5-stars. Our room desk was turned into a dining table, clothed with the best material tablecloth, sparkling cutleries and small jars of sauces. Food was really good and the service was second to none. Thank you for making our stay a very memorable one. We will definitely be back!