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Radisson Blu Plaza Hotel Sydney

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27 O'Connell St, Sydney, New South Wales 2000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1031)
Room & Suite (466)
Dining (143)
Certificate of Excellence
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 204 hotels in Sydney
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Radisson Blu Plaza Hotel Sydney is an intimate, boutique style, five-star hotel housed within a stunning heritage-listed building and located in the heart of Sydney. The hotel features 364 stylish guest rooms, eight meeting rooms including two with natural light, The Fax Bar, a Health Club and complimentary internet access.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Wifi
Indoor pool
Pool / beach towels
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Foot massage
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
511Restaurantswithin 0.3 miles
87Attractionswithin 0.3 miles
Neighborhood
Central Business District
The Sydney Central Business District is abuzz with energy. Power brokers run to and from high rise buildings and after-work drink places, high-end shoppers tour venues like the QVB, and fine diners frequent the many celebrity chef restaurants. For a dose of culture, walk to the NSW Art Gallery, or visit the Sydney Museum. To escape the hustle and bustle, reconnect with nature at the Sydney Botanical Gardens or picnic lunch at High Park. No matter your interest, be sure to check the full calendar of events hosted by the city, from the Sydney Festival in January to October’s Good Food Month at Hyde Park.
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6,225Reviews40Q+A100Room tips
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Popular mentions
Brian Y wrote a review Jul 12
Canberra, Australia2 contributions
I had a two night booking as part of a Luxury Escapes deal which included a credit for food and wine, breakfast, and discounted valet parking. I received an email just prior to my stay welcoming me for the stay - it made no mention that the hotel was to be used as a COVID quarantine hotel. On arrival at the hotel, I was informed by the doorman that no valet parking existed and I would need to park my own car, but is was still a fee for parking (so much for the discount I had under my package). After taking 30mind to park the car in a difficult spot under the hotel, I then checked in. During check in I asked about the inclusions in my package as there was zero mention of them by the receptionist. I had to point out what was in my package, and this was confirmed. There was no mention yet again that the hotel was a quarantine hotel, except there was a hint that this may have been the case as he said that we may have to breakfast in our room if the hotel had quarantine guests. He did not seem to indicate that this would happen. Ok, all seemed fine - went and did some local shopping, came back, got ready to head out for dinner, and on heading to the lobby, was greeted by numerous police and Defence personnel. We were told to wait while a bus load of people was being off-loaded. I explained I had a dinner booking to get to, and then was shouted at by one on the Defence people for wanting to leave the lobby area to the street. Not a great start to my stay. Finally go out and went for a lovely dinner. After dinner, we thought it would be nice to head back to the hotel to grab a drink at the bar and use our drink credit. On arriving back at the hotel, access to the bar area was closed off, and we were told we had to go straight to our room. This really unsettled us. Next morning, we wanted to head to breakfast, but was informed that the restaurant was closed, so would have to order breakfast from in room dining, which we did, but options were very limited (which was an issue based on some dietary restrictions that we needed to accommodate). So we decided to curt our visit short as did not like the feel of being confined to our rooms while in the hotel (hardly 5 star experience). On check out was told that additional night would be refunded, but would need to wait till the Monday to be resolved. As of COB on Monday, I have not been contacted by the hotel and I have not received a credit nor reimbursement. NOT HAPPY!
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Review collected in partnership with Radisson Blu
Date of stay: July 2020
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crazyinsyndey wrote a review Jul 10
canberra15 contributions6 helpful votes
Don't stay here, it's a Covid isolation hotel. You'll get no warning when you book and no response if you complain. We left the hotel at 5pm and returned at 10pm to be greeted by police and army personnel. Hotel suggested we should have cancelled our stay then with no where else to go. Just don't stay here.
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Peter Tudehope, General Manager at Radisson Blu Plaza Hotel Sydney
Responded yesterday
Dear crazyinsydney Thank you for your review and we apologise you did not receive our attempt to communicate to you prior to arrival. We continue to adjust our operations to the needs and demands of our guests and government in this new environment. We aim to be transparent in our operations and made efforts to contact all guests prior to arrival upon receiving confirmation that we will have guests quarantining with us arriving from Friday 10th July 2020. We received confirmation of this late Thursday night and attempted to contact all guests via the contact details in their reservations or via their online booking agent. The hotel has a very in depth plan to manage the co-existence of quarantine and regular guests which is within COVID-19 safe guidelines. Regardless of this we remain flexible in adjusting our guests travel plans should they not wish to stay during this time. We hope to welcome you back in the near future. Regards Radisson Blu Plaza Hotel Sydney
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09Bear wrote a review Jul 9
Greystanes, Australia62 contributions50 helpful votes
Just spent the night in a Spa Suite at the Radisson Blu in Sydney as a celebration for my wifes 50th birthday. The hotel was very nice, clean and over all was pleasing. Staff I found to be very good and friendly, but I didn't find that the hotel was quiet at a 5 star level. Couple of minor maintenance issues in our room where as the fridge didn't work and one of the bedside lights also didn't work, which wasn't a real issue but with what I paid for the room I would expect these things to be noted by house keeping, but overall the room was clean and well appointed. The main disappointment was that there seems to be a communication problem within the hotel. I emailed the hotel a couple of times prior to arrival and never got the information I was seeking. I purchased off their website a voucher for the buffet breakfast (apparently not included in a $430+room) and there was no mention that this was not available due to Covid-19 restrictions. Instead went and had a served breakfast which was very nice but had a very limited menu. While eating our meal we overheard another table order items which would have more preferable but we were not aware that they could be ordered. Then by paying with our buffet voucher it worked out to be dearer than if we had just paid on the day. I also pre-ordered a take away high tea and asked to be contacted if it was possible to change items to suit my wifes tastes. Never heard nothing back so rang them 2 day before arrival, was transferred around to 4 different people and eventually confirmed that it would be available and could be picked up at midday when we checked out. Went to check out and it wasn't ready and we had to wait for it to be prepared which wasn't a real issue, but the fact that it needed spoons and a knife and these were not thought to be included was a disappointment. Basically a nice hotel in a good location with some pretty good staff, just not really upto the standard they are selling themselves at.
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Date of stay: July 2020Trip type: Traveled with family
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Response from Peter Tudehope, General Manager at Radisson Blu Plaza Hotel Sydney
Responded yesterday
Dear Glen S Thank you for taking the time to review the Radisson Blu Plaza Hotel Sydney. Your insights assist us to review our guest experience and put in corrective actions for the future. We are glad to hear you enjoyed the overall staff and cleanliness of the hotel as this is very important in these times where hygiene has come to the forefront of everybody's minds more than ever before. The fridge not working is a concern as well as the other maintenance issues found in your room. Along with cleanliness our housekeeping team do check all parts of the room are in working order so we apologise this was not in order for your arrival. We continue to adjust our operations to the needs and demands of our guests and government in this new environment. We aim to be transparent in our operations and made efforts to contact all guests prior to arrival upon receiving confirmation that we will have guests quarantining with us arriving from Friday 10th July 2020. We received confirmation of this late Thursday night and attempted to contact all guests via the contact details in their reservations or via their online booking agent. The hotel has a very in depth plan to manage the co-existence of quarantine and regular guests which is within COVID-19 safe guidelines. Regardless of this we remain flexible in adjusting our guests travel plans should they not wish to stay during this time. The concerns you had over the high tea order is concerning also and seems we missed a critical point in our regular top notch service. I will be personally looking into this with our team. Once again we are glad that once here you enjoyed the personal aspects and cleanliness of the hotel and we will look into the other aspects mentioned. When life becomes a bit more of what we were used to we do look forward to welcoming you back to Radisson Blu Plaza Hotel Sydney. Regards Radisson Blu Plaza Hotel Sydney
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Jazmine e wrote a review Jul 5
15 contributions3 helpful votes
Husband and I stayed in the suite for our anniversary weekend. I wouldn’t really rate it a 5 star hotel I would give it a 4 at the most. Our special occasion was not acknowledged. The rooms were standard. Pillows were way too soft. Toilet paper was terrible and only 1 ply. And the Floor of the lobby area near the elevators was always dirty. Just did not get a 5 star feel for it at all. Staff were nice and location was convenient as it was close to everything. I was only made aware that it was a quarantine hotel a few hours before check in. Had I known earlier I would have cancelled my reservation. I don’t think I will be returning any time soon.
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from rebecca tarla, General Manager at Radisson Blu Plaza Hotel Sydney
Responded 1 week ago
Dear Elossj, Thank you for taking the time to complete a review on TripAdvisor regarding your experience at the Radisson Blu Hotel Sydney. Your feedback is particularly important in helping us to achieve our goal of creating memorable stays. We appreciate the positive comments that you have shared regarding our location and staff. It is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. This also gives me the opportunity to share this with our team and praise staff who are continuously and effortlessly providing the excellent service. Upon reading your completed survey, I was concerned to learn of your comments regarding your recent stay. Firstly, I wanted to sincerely apologise for your experience and thank you for bringing these matters to my attention. I wanted to assure you that your comments have been passed onto my Leadership Team to follow up on these matters to avoid future disappointment. In saying that, please rest assured that the isolation guests have allocated floors and are not allowed to leave their rooms and are monitored by a 24-hour security team. We have in effect run a two part hotel keeping both elements of our business separate allowing our other guests to move freely and safely around the hotel. Further to this, for your comfort we do have a pillow menu offering a range of pillows to enhance the level of sleep you desire. Please contact our reservation team via res.sydplaza@radisson.com prior to your next stay and they will be happy to organise your pillow preference for you. These issues aside, I hope we have the opportunity to welcome you back to the hotel in the future. Yours Sincerely, Peter Tudehope General Manager
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Bahram B wrote a review Jun 2020
17 contributions7 helpful votes
This hotel with its rich history and excellent location was our choice for wedding anniversary and it proved to be the right choice. Its convenient spot surrounded with excellent restaurants and bars (e.g. Bentley Restaurant and Bar) and walking distance to Sydney attraction is ideal for relax strolling around the city.
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Review collected in partnership with Radisson Blu
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from RadissonBluSydney, Manager at Radisson Blu Plaza Hotel Sydney
Responded 2 weeks ago
Dear Bahram B We are glad to hear you enjoyed the hotel for your special occasion. We cannot wait to continue welcoming you back when in Sydney. Regards Mitchell Turner Hotel Manager
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PRICE RANGE
$120 - $291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson sydney, sydney radisson
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
364
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Frequently Asked Questions about Radisson Blu Plaza Hotel Sydney
What are some of the property amenities at Radisson Blu Plaza Hotel Sydney?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Radisson Blu Plaza Hotel Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Blu Plaza Hotel Sydney?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Radisson Blu Plaza Hotel Sydney?
Conveniently located restaurants include Bulletin Place, Bopp & Tone, and The Grand Pavilion.
Are there opportunities to exercise at Radisson Blu Plaza Hotel Sydney?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Radisson Blu Plaza Hotel Sydney have an airport shuttle?
Yes, Radisson Blu Plaza Hotel Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Radisson Blu Plaza Hotel Sydney located near the city center?
Yes, it is 0.3 miles away from the center of Sydney.
Are any cleaning services offered at Radisson Blu Plaza Hotel Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Radisson Blu Plaza Hotel Sydney offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Radisson Blu Plaza Hotel Sydney?
Many travelers enjoy visiting Chinese Garden of Friendship (0.9 miles), State Theatre (0.4 miles), and Vaucluse House (3.8 miles).