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The Sebel Quay West Suites Sydney

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98 Gloucester St The Rocks, Sydney, New South Wales 2000 Australia
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Traveler (828)
Room & Suite (386)
Dining (67)
What is Travelers’ Choice?
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About

#46 of 204 hotels in Sydney
Location
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Service
Value
Travelers' Choice
Expect nothing but inspiring hospitality, stylish accommodation and impeccable service when you stay at The Sebel Quay West Suites Sydney. Our 5-star hotel offers guests spacious apartment-style suites that provide stunning views of the iconic Sydney Harbour Bridge, Opera House, The Rocks and Circular Quay. Located in the historic Rocks precinct and 12.4 kilometres from Sydney Airport and the Ferry Terminal, The Sebel Quay West Suites Sydney is ideal for short escapes, special occasions and long-term stays.
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Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Spa
Baggage storage
Paid wifi
Hot tub
Pool with view
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Happy hour
Kids' meals
Wine / champagne
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Dining area
Kitchenette
Flatscreen TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English
1676Reviews37Q+A100Room tips
Traveler rating
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GK_sydney wrote a review Jun 9
Sydney, Australia4 contributions6 helpful votes
Below is a summary of our recent stay at The Sebel Quay West Suites. We have stayed at so many of accor hotels and resorts over the years but I have to admit this is probably the worst service we have ever received at an accor or any other hotel ever stayed at, given directly by the manager. I had phoned the hotel and emailed on multiple (more than 5) occasions and had also requested a quite room as we have small children. At no point was I advised that there was renovations going on at the hotel which would mean no quite rooms are available. The booking was for 2 adults and 2 kids (aged 1 and 3) so I would've expected the hotel to advise me if there will be loud noise during our stay and also stopping small children from their day naps. There is also nothing on the hotel website or in my booking advising regarding the renovations. Upon arrival we were advised we were given a quite room as per our request, however when we arrived at the room there was continuous very loud drilling directly above our room for one hour non-stop. I got a headache, and our 2 little kids (3 and 1YO) who also couldn't sleep complained about the noise. It was an extremely stressful period with children crying and certainly a no way to start a holiday. I tried to phone reception multiple times and noone picked up. My husband had to go downstairs who was told "we are fully booked so we cant help you". I then went downstairs, spoke to the lady at reception who then went to the back to get the manager. I dont think the manager realised I could hear her but her response to the staff was "nothing has changed, we cant help, our answer remains the same". I had to be aggressive in my approach at the manager in order for her to understand my point of view and to move us. I had recorded the drilling noise and played it for her. Her response to that was "i know what its like, ive been working here during the renovations". She failed to understand we are on a holiday and paying you to stay here. We are not getting paid to stay there (its her job, not ours) so there is no reason why we should be expected to put up with this noise. She came back to me with two options: move us to a studio at the Mantra (which is a 4 star hotel and a lower category than what we had booked) or move us to an equivalent 1 bedroom apartment at the existing hotel to the lowest level where we still will get noise but shouldn't be as bad. Her response was "you need to pay extra to stay at any of our other hotels or to get an equivalent 1 bedroom apartment). I explained to her studio was out of the question for us given our 1YO naps during the day and goes to sleep by 7.30pm which isn't possible in a studio. She once again didn't understand that a studio couldn't fit the needs of a young family and kept telling me its a big studio and it will be fine. We took the option to stay at the 1 bedroom at the lowest floor instead. Unfortunately there was still noise but it was not as bad as what we had in our previous room. I didn't bother to complain given my experience so far and knowing I was going to get no customer service from this hotel. The manager has very poor attitude, lack of experience and no empathy. Personally I don't think she is fit to run a hotel as she didn't understand the basics of customer service and had no understanding of whats important to a family and people on holidays. This is the experience provided directly by the manager to your gold members in one of your "premium" hotels in one of the biggest cities in the world. On the other hand, I would like to applaud Vino (the food and beverage manager) who was very helpful, courteous and empathetic. He went above and beyond to ensure we had a good experience when dining at the Q dining as well as The Sebel restaurants.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Stay elsewhere
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Nicole C wrote a review Jun 5
North Sydney, Australia6 contributions1 helpful vote
We booked for my daughters birthday, and the staff were absolutely exceptional. Incredibly friendly, lots of big welcoming smiles providing a really welcoming environment. Fluffy robes a plenty for all the little girls. No request we made a hassle. The room and amenities were all beautiful and they had a piece of cake in the room as a added little special gesture. Such a thoughtful touch. Breakfast was great and comfortable, we really can’t rave about our experience enough. 10/10 would recommend. We had the best time!! It’s a birthday she will never forget. I can’t fault a single aspect of our stay.
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Date of stay: June 2021Trip type: Traveled with family
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Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 1 week ago
Dear NicCNielsen, Thank you for your outstanding review following your recent stay with us at the Sebel Quay West Suites Sydney for your recent visit to the area. We are thrilled you chose to stay with us for your daughters birthday celebration and that you all enjoyed every aspect of your stay. The team and I look forward to welcoming you back again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager
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Rachel P wrote a review May 2021
Sydney, Australia53 contributions24 helpful votes
One of the friendliest hotels we’ve stayed at - all staff going out of their way to make sure it was pleasant. Our suite was well appointed with new furnishings & carpets. Work going on in the hotel but didn’t bother us at all. Restaurant breakfast was lovely and we enjoyed cocktails in the bar with friends in the evening where we were very well looked after by Vino & his team. Reception & concierge staff always smiling & friendly. Great location near The Rocks, George St light rail & circular quay.
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: We booked with Luxury Escapes & got package with 2 nights & parking included. Some rooms have...
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1 Helpful vote
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Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 3 weeks ago
Dear Rach2911, Thank you for your great review and choosing to stay with us at the Sebel Quay West Suites Sydney for your recent visit to the area. The team and I appreciate your kind words and for taking the time to give us your feedback. It is wonderful to see you had such a great experience and we look forward to welcoming you back again soon. Kind Regards, James Ferguson General Manager
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Australiacatcat wrote a review May 2021
Engadine, Australia756 contributions89 helpful votes
+1
We stayed in a lovely refurbished and clean 2 bedroom apartment number 1706. Got to watch an amazing sunrise, just watch the harbour with the bridge and opera house straight in front of us. It was a luxury escape which was amazing value for money and so glad the pics matched the views. Only a few hiccups like breaky missing off booking sheet, parking for extra car sending us to parking station and no cleaning service during the 2 nights which I didn’t see stated on escape info. Breaky was a shambles with long wait for food and cramped in small room with mis match furniture.
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Date of stay: May 2021Trip type: Traveled with friends
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Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 3 weeks ago
Dear Australiacatcat, Thank you for your review and great feedback following your stay with us at The Sebel Quay West Suites Sydney. We value your comments from you stay and apologise your experience at The Quartier was not to the standard in which we would have hoped for your stay. We are pleased you enjoyed the room you were allocated and the amazing view showcasing the sunrise. We look forward to being able to welcome you back to The Sebel Quay West Suites Sydney again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager
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ahh wrote a review May 2021
Port Macquarie, Australia57 contributions13 helpful votes
Our family of four just love this hotel. We have stayed there several times over the years. This time we stayed 5 nights. Seen lots of changes. The rooms are spotless. They still have the big fluffy towels, robes and slippers. The staff are extremely helpful, professional and friendly. Love, love, love the view. Miss the amazing room service breakfasts and dinners, especially the Club Sandwich!! Also not happy with the mould in shower. BUT, we shall return!
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
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Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 4 weeks ago
Dear IEBNA, Thank you very much for your outstanding review following your stay at the The Sebel Quay West Suites Sydney. We truly appreciate your repeat business and making us your choice of accommodation when travelling to the area. We are thrilled to read that you enjoyed your stay with us in every way, from the room and amenities to the hotel facilities and service from the team. You comments and feedback on the Room Service have been passed onto our team for further review. Thank you again for sharing your thoughts. The team and I look forward to welcoming you back to The Sebel Quay West again in the near future. Kind Regards, James Ferguson General Manager
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PRICE RANGE
$155 - $259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west suites sydney hotel sydney, quay west hotel sydney, quay west sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
91
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Frequently Asked Questions about The Sebel Quay West Suites Sydney
Which popular attractions are close to The Sebel Quay West Suites Sydney?
Nearby attractions include ATTY Gallery (0.2 miles), Dave's Pub Walks (0.3 miles), and Opal Minded (0.3 miles).
What are some of the property amenities at The Sebel Quay West Suites Sydney?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Sebel Quay West Suites Sydney?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Sebel Quay West Suites Sydney?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Sebel Quay West Suites Sydney?
Yes, parking is available to guests.
What are some restaurants close to The Sebel Quay West Suites Sydney?
Conveniently located restaurants include Bulletin Place, William Blue Dining, and The Grand Pavilion.
Are there opportunities to exercise at The Sebel Quay West Suites Sydney?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Sebel Quay West Suites Sydney located near the city center?
Yes, it is 0.6 miles away from the center of Sydney.
Are any cleaning services offered at The Sebel Quay West Suites Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Sebel Quay West Suites Sydney?
Many travelers enjoy visiting Chinese Garden of Friendship (1.1 miles), State Theatre (0.6 miles), and St. Mary's Cathedral (0.7 miles).
Does The Sebel Quay West Suites Sydney have any great views?
Yes, guests often enjoy the harbor view available here.