Pullman Quay Grand Sydney Harbour
1,811 reviews
#56 of 205 Hotels in Sydney
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61 Macquarie Street East Circular Quay, Sydney, New South Wales 2000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (709)
Dining (92)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 11/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Quay Grand Sydney Harbour
Updated 11/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#56 of 205 hotels in Sydney
Location
Cleanliness
Service
Value
Located right in the heart of Sydney, the Pullman Quay Grand Sydney Harbour is a 5-Star apartment hotel located at the edge of East Circular Quay boasting stunning views of the iconic Harbour Bridge or the beautiful Royal Botanic Gardens. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, the iconic Hacienda Sydney bar, one of Sydney's finest restaurants Q Dining, 3 versatile function rooms and superb hotel recreation facilities.
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Full view
Property amenities
Paid private parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Complimentary instant cofffee
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Kitchenette
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Park View
Location
Full view
100Great for walkers
Grade: 100 out of 100
215Restaurantswithin 0.3 miles
65Attractionswithin 0.3 miles
Contact
61 Macquarie Street East Circular Quay, Sydney, New South Wales 2000 Australia
Getting there
Circular QuaySydney Trains3 min
Martin PlaceSydney Trains11 min
Rental CarsSee rental cars from $23/day
1,811Reviews37Q+A100Room tips
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Popular mentions
This motel was perfect for our first weekend away this year. Great location and service and our room was perfect. We had a wonderful view of the harbour and bridge just the ferry’s did wake us up in the morning.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Steve Savic, General Manager at Pullman Quay Grand Sydney Harbour
Responded 1 week ago
Dear Peterlaurel, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.
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Our room had a balcony with a sensational view over the quay however the room was not clean. There was a really suspect stain on the carpet next to the bed, some weird deposit on the wall of the bathroom and glass on the balcony. Unfortunately I did not notice any of this on the evening I checked in as I was very tired. The following morning I brought it to management's attention and it would appear they knew about the carpet. To be fair they did offer to change rooms but we just wanted it cleaned. This did not happen. We threw a towel over it and stepped around it. Our choice but I don't understand why this room was even given to us in the first place. We are gold Accor members and that made no difference. Further we requested a late checkout and when pushed they gave us till 1pm however we had "security" knocking on our door at midday to question why we had not vacated the room. All in all the balcony with the great view wouldn't be enough to get me back.…
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Steve Savic, General Manager at Pullman Quay Grand Sydney Harbour
Responded 2 weeks ago
Dear katehD65FL, Thank you very much for taking the time to provide some feedback on your recent stay. Clearly we have completely missed in a number of areas during your stay. Please accept my sincerest apology for all of the shortfalls you encountered, it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback, we have discussed your experience as a team and no doubt this is an opportunity to make some significant improvements to ensure this is an isolated incident and most definitely not standard. Kind Regards, Steve Savic, General Manager
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Fading and rumpled carpets. Flickering old fluorescent lights (like from the 90s). Jet engine loud air con, peeling paint. For a prime position hotel, it feels surprisingly dated on the inside, and even more poorly maintained. Take the restaurant for example. During COVID times, you'd think it gets a lot of cleaning. But the carpet is hideous, and by the window its just crumb central. Food was nice though. Staff are friendly and warm. Harbour view is nice. Hotel was busy so they couldn't do a late check out. But for the price, this didn't deliver. Not in the same quality league as the Sofitel or Shangrila, which I have paid similar or less to stay in I'll return once there is a complete reno done. Until, skip and leave it as a tourist trap Booked due to being an Accor Plus member. This and the Sofitel are billed as the premium Sydney offerings. World apart though…
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip: Construction going on at the south end, so try to stay at the north end. Higher floor would be...
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Helpful
Response from Steve Savic, General Manager at Pullman Quay Grand Sydney Harbour
Responded 2 weeks ago
Dear Adam, We are so happy to hear that you enjoyed the views from your suite and thank you for your kind feedback about our staff. In regards to the maintenance issues I will follow these up personally with our maintenance manager so we can be assured they are rectified immediately. I also wanted to take this opportunity to inform you about our newly renovated rooms! We hope to welcome you back sometime soon so you can experience our stunning new deluxe rooms. Thank you again for sharing your experience. Kind Regards, Steve Savic, General Manager
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Good property but no breakfast during the week first apartment was not renovated which was a surprise as the first time I stayed there the same room I paid for the same price was brilliantly renovated the second time I stayed there the room was old with old carpet and smaller TV which was totally different to my first experience
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Steve Savic, General Manager at Pullman Quay Grand Sydney Harbour
Responded 2 weeks ago
Dear thomaslucaswalker, Thank you for taking the time to leave us feedback from your stay with us here at the Pullman Quay Grand Sydney Harbour. We are glad you enjoyed our property. unfortunately we are not fully functional at the current stage due to Covid-19, but we are opening our food and beverage facilities gradually. In regards to your feedback about your room type, please kindly contact our reservation department for the future stay and we make sure you will book one of our newly refurbished deluxe room. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Steve Savic, General Manager
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We stayed for 2 nights at the Quay Grand last week and were very pleased with our choice. Although our harbour view room was still one of the rooms to be upgraded and was quite shabby in parts our overall expectations were more than met. With a wonderful view, decent sized balcony and very well laid out room, we were very happy with our choice. In a front row position on Circular Quay how much time do you need to spend in your room? Disappointed about no breakfast service and the restaurant being closed but under the present restrictions we understood the decision. The downside was the Hacienda bar. We went there for an afternoon drink last Sunday and were confronted by a loud noisy atmosphere. Although there was a scan sign in at the door there was no one policing it and people just walked in and out. When we arrived at about 5.30 we were told we would only be allowed in for one drink as last drinks were being served. While we were finishing our "last drink" we observed several large groups still being served. Also there was no policing of people staying in their seats. I assume that the Hacienda would be on a separate lease, but it would be better for the hotel to have their own bar area. But overall we enjoyed our stay and would compliment all the staff we met with their professionalism and service. …
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Steve Savic, General Manager at Pullman Quay Grand Sydney Harbour
Responded 1 week ago
Dear Paul B, Thanks so much for taking the time to write your post on Trip Advisor. Overall it was pleasing to read about your room experience and I’m pleased to let you know that the bulk of our rooms are now fully refurbished which I’m sure will address your product feedback. In terms of your bar feedback we take this aspect very seriously. All of our staff are trained in the highest levels of Covid best practice; we adhere to our requirements around Covid marshals and also maintain a rigorous cleaning schedule particularly between seatings. We have regular inspections by external parties to manage all aspects of our Covid safe plans. Our large groups are generally on a package hence the service you witnessed but they to where told of the last drinks message. Again we really appreciate your feedback and overall seem to enjoy your stay with us. Regards Steve Savic General Manager
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PRICE RANGE
$186 - $324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay grand suites sydney hotel sydney, quay grand hotel sydney
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
70
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Claim Your Listing Frequently Asked Questions about Pullman Quay Grand Sydney Harbour
Which popular attractions are close to Pullman Quay Grand Sydney Harbour?
Nearby attractions include Sydney Harbour (0.2 miles), Sydney Opera House (0.3 miles), and ATTY Gallery (0.3 miles).
What are some of the property amenities at Pullman Quay Grand Sydney Harbour?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Quay Grand Sydney Harbour?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Quay Grand Sydney Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Quay Grand Sydney Harbour?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Pullman Quay Grand Sydney Harbour?
Conveniently located restaurants include Bulletin Place, William Blue Dining, and Dare cafe.
Are there opportunities to exercise at Pullman Quay Grand Sydney Harbour?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Pullman Quay Grand Sydney Harbour have an airport shuttle?
Yes, Pullman Quay Grand Sydney Harbour offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Pullman Quay Grand Sydney Harbour located near the city center?
Yes, it is 0.7 miles away from the center of Sydney.
Are any cleaning services offered at Pullman Quay Grand Sydney Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Quay Grand Sydney Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.