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InterContinental Sydney, an IHG Hotel

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117 Macquarie Street, Sydney, New South Wales 2000 Australia
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Traveler (2938)
Room & Suite (1339)
Dining (329)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Sydney, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 208 hotels in Sydney
Location
4.8
Cleanliness
4.6
Service
4.4
Value
3.9
Nestled in the dress circle of Circular Quay with unparalleled views across the Harbour City, InterContinental Sydney has been an icon of choice for more than 35 years. Set within the restored Treasury Building of 1851, the hotel's 509 guest rooms including 28 suites boast views of Sydney Harbour Bridge, Sydney Opera House, the Royal Botanic Gardens or the city skyline.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
English, Chinese
5648Reviews95Q+A100Room tips
Traveler rating
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Popular mentions
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May wrote a review Sep 2022
2 contributions
I was check in by Chris and Fiona at the front desk, they were so lovely and professional. They made the process of checking in very easy and smooth.The hotel looks very amazing and love the new design of the renovation. Excellent and professional customer service Great location Amazing view and room Definitely come back and recommend for my friends and family!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sharon D wrote a review Sep 2022
1 contribution1 helpful vote
Fawlty Towers....Its that bad. Avoid Intercontinental Sydney 117 Macquarie Street at all costs. From incorrect booking types, incorrect money taken automatically from my account, 15 minute wait for a glass of Prosecco, paper thin walls with guests next door blaring TV on all night and morning. I had to call reception to sort it. Noisy plumbing around midnight like a cheap motel, bar closed at 10.30pm on Thursday night in a 5 star hotel, limited choice on room service after 11.30pm as cannot order basics like fries. Taxi not booked for Opera House. 20 minute wait f our a pot if tea with brekky, salmon served for lunch without my sides and salmon cold. Staff useless . Spoke to 3 managers and got lunch not charged and I asked for complimentary bottle of wine. No NZ Sauvignon Blanc as they ran out. I got a substitute. I was then charged for these and 4 days after checking out I'm still sorting my bill. I also rdered a bottle of proscecco to my room on my first night which they charge $75!!! and a glass of proscecco arrived with a large bucket of ice. An extra $8 For each item orders off the room service menu. I could go on. Second key to room not activated so back d open to reception.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded 3 weeks ago
Thank you again for sharing your feedback with us. We are concerned about your stay experience and I would like to follow-up further. Would you be able to advise me of your booking details?
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrsACM wrote a review Sep 2022
Peterborough, United Kingdom517 contributions275 helpful votes
Visited here Dec 2020 As part of our round the world trip. To say this was one of the highlights of our trip speaks volumes. We stayed club class and the upper floor restaurant with views of the harbour will never be forgotten. Freshly made breakfasts and such friendly helpful staff, perfect. We loved evening happy hour watching the cruise liners depart. Loved the location and literally everything about our stay here.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kenny L wrote a review Sep 2022
San Francisco, California33 contributions8 helpful votes
+1
The rooms were terrific, recently renovated with new technology. Curtains were controlled by a poke of a button bedside. The hotel is still undergoing renovations, so as others have said, the lobby is located in the hallway. However, it didn't affect us that much, because lets be honest, how much time do you spend in the lobby anyways?? As long as the room was immaculate, that's most important. As elite members, we were accorded an upgrade to their east harbour view rooms. We paid out of pocket for their breakfast buffet at AUD $42 per person at their treasury restaurant. Selections were decent, not extremely expansive but did the trick for breakfast. Staff were above and beyond, efficient and professional.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NewYorkWendy wrote a review Sep 2022
New York469 contributions207 helpful votes
Staying in this hotel under construction is challenging but the staff works hard at compensating for it. Titan and Samir were particularly helpful and kind to us. The work seems to be wrapping up and we were able to have a lovely stay. An excellent central location made it easy to see everything Sydney has to offer. The ferry system is brilliant!
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: Botantic Garden views are wonderful to said up to.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adela A wrote a review Aug 2022
Sarasota, Florida5 contributions7 helpful votes
My sister and I stayed at the Intercontinental Sydney for one night on our way back home to the USA. Location of this hotel is excellent. There is no lobby to speak of right now because of all the renovations going on. No one at the "entrance" waiting for you as a "5 star" hotel should have. Their makeshift "lobby" and "check in" desks are a very small and crowded. Their rooms and beds are comfortable but not of the quality of a 5 star hotel. Their employees looked very busy all the time and not very approachable. We stayed on the 27th floor. The hallway from the elevator to the room was dark and carpet appeared used and unclean. I don't think its a good value for what you pay and definitely not a "5 star" hotel.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded Aug 31, 2022
Dear 913adelaa, We do appreciate that you have chosen to stay at InterContinental Sydney. Please accept our sincerest apologies for your recent experience not being as enjoyable as naturally anticipated. Our renovation is anticipated to be completed by the end of September, which will see all our our temporary spaces disappear and our brand new lobby and public areas come alive. We do hope we will have another opportunity to restore your faith in our service and hospitality. Warm Regards, InterContinental Sydney Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Black Sheep Smoked Meats wrote a review Aug 2022
1 contribution2 helpful votes
We have been dedicated customers for many years we know the hotels and we know the process for checkout and charging. 5 days after our stay we were charged a second time for our stay. On the first call to the hotel the staff refused to listen that our card had been charged and tried to tell us it was the card security bond settings and the money would be returned 24 hours after our check out........They refused to listen that the money was taken 5 days after our check out and that we stay regularly so know the process. We asked to talk to the manager with the same response and a refusal to listen to us that the money was taken 5 days after check out. We gave them the benifit of the doubt .....24 hours later.... Still no money back called the hotel again staff member wanted to go through the whole process again and finally agreed to let us talk to the manager after a 20 minute wait on the phone to the manager the staff member returned with a message. A 5 star hotel who has taken our money without our consent and the manager could not even have the decency to talk to us. We have still not got our money back and still not been contacted by the hotel a week later.......
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded Aug 31, 2022
Thank you for sharing your feedback with us. We are concerned about your stay experience and I would like to follow-up further. Would you be able to advise me of your booking details?
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marnoosh wrote a review Aug 2022
Queens, New York59 contributions65 helpful votes
Five star service - from check-in to check-out, every staff member interaction I had was impressive - very attentive, polite and eager to assist. The newly renovated room was standard Intercontinental quality and had some convenient tech like the USC C port and automatic curtains. View from our 16th floor facing the Botanical Gardens was lovely during the day and night Pool was closed and fitness room was minimal but plenty to do outside the hotel in the vicinity so didn't bother us for the two nights - to the contrary it was comfortable and private rarely seeing other guests in common areas
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Scott M wrote a review Aug 2022
Singapore, Singapore734 contributions500 helpful votes
As an IHG platinum member you get certain rewards inc free room type upgrade. Only when I chose a room for IHG it's knowing the upgrade room I will get. Sydney showed there was above opera harbour room I booked. When I checked in, they said sorry there is no room above what I booked. They should refund back down a room type. Especially if falsely advertising. The hotel is still under MAJOR reservations again not highlighted on their website. 5 nights stay, 2 bottles of complimentary water. Meant to be a $25 mini bar credit. Now he I see never asked. I wasn't even shown a bill at check out it was emailed. One night I came back to the hotel late, mu key didn't allow me entry, a young lady who was stating there came up a few mins later, her key also did nothing. The I.tercon, no one answered, the phone number they put there if issues, no one answered. Luckily a third guest turned up and somehow his card worked. My most disappointing experience with IHG and in particular Intercpn where you expect much much better. I've certainly been miss lead and over charged.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at InterContinental Sydney, an IHG Hotel
Responded 5 weeks ago
Hi 444Scott444, Thank you for your message and stay. Our hotel is the best place to enjoy a quality stay with your loved ones in an environment of uniqueness and luxury. Here at InterContinental Sydney, I received your comments and was surprised by what you described. I am sorry that your stay was less than excellent. Your comments were shared with our managers and took action to prevent this from happening again. I invite you to come and stay with us on your next trip so you can see the new changes. With appreciation, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lazaros K wrote a review Aug 2022
1 contribution1 helpful vote
I booked at the Intercontinental Sydney for me and my two teenage sons expecting a five-star hotel. The available services were less than a three star hotel. The lobby was in the hallway to the lifts.....no not near the hallway.......in the hallway. My understanding is no grand lobby....no 5 stars. The swimming pool was out of bounds due to renovations as was the gym was out of bounds due to an age restriction. The room was also under normal 5 star specifications. The staff soaked up my complaints but whilst they upgraded my room did not do much to rectify things. All in all a "less than what it could have been" experience. They should have advised potential guests of their shortcomings.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: give this hotel a wide birth at least until the renovations are over and then review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from InterContinental Sydney , General Manager at InterContinental Sydney, an IHG Hotel
Responded Aug 7, 2022
Dear lazarosk382, May we sincerely thank you for sharing your candid feedback following your most recent stay with us at InterContinental Sydney. It is extremely disappointing to read that there were multiple aspects of your stay that did not meet our usual standards and that you are left with a less than favourable impression of our hotel, as at InterContinental Sydney we make every effort to ensure that we provide a seamless experience for all of our guests. We do hope we'll have another opportunity to restore your faith in our service and hospitality. Warm regards, InterContinental Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$230 - $323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental sydney hotel sydney, sydney intercontinental
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
509
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Frequently Asked Questions about InterContinental Sydney, an IHG Hotel
Which popular attractions are close to InterContinental Sydney, an IHG Hotel?
Nearby attractions include Next Level Escape (0.3 miles), Altmann + Cherny - Australian Opals (0.2 miles), and 24 Hours In Sydney (0.1 miles).
What are some of the property amenities at InterContinental Sydney, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at InterContinental Sydney, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sydney, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Sydney, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to InterContinental Sydney, an IHG Hotel?
Conveniently located restaurants include Aria Restaurant Sydney, Gelato Messina Circular Quay, and Mode Kitchen & Bar.
Are there opportunities to exercise at InterContinental Sydney, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does InterContinental Sydney, an IHG Hotel have airport transportation?
Yes, InterContinental Sydney, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Sydney, an IHG Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Sydney.
Are any cleaning services offered at InterContinental Sydney, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sydney, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.