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InterContinental Sydney

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117 Macquarie Street, Sydney, New South Wales 2000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2926)
Room & Suite (730)
Dining (304)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Sydney
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#71 of 203 hotels in Sydney
Location
Cleanliness
Service
Value
Travelers' Choice
InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meeting and event spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Ocean View
Languages Spoken
English, Chinese
5619Reviews94Q+A100Room tips
Traveler rating
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Popular mentions
Jacwic wrote a review Jul 2021
1 contribution1 helpful vote
I recently booked a reservation for the Intercontinental via Booking.com with the confirmation specifically mentioning payment would not be taken until 7 days before the visit and with free cancellation. I was surprised to see payment taken from my credit card that very same day I made the booking which was a month before the reservation was booked for. When I called to question the lady at the Intercontinental she said this was a miscommunication between Booking.com and the Intercontinental and that the information on Booking.com was incorrect. I have since cancelled the reservation and have now been told it will now take up to 30days to refund the money the Intercontinental took from my account (in error and without my permission) which I think is unacceptable given it took them one day to collect it. Confused as to why it takes so long to return money to a customer that was incorrectly collected in the first instance. Very disappointing behaviour for a 5 star hotel and one which I have stayed at a few times however will not be returning.
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Date of stay: June 2021
Value
Rooms
Service
1 Helpful vote
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Response from InterContinental Sydney , General Manager at InterContinental Sydney
Responded Jul 5, 2021
Dear jacwic, Thank you for taking the time to provide your valuable feedback with us and I can certainly understand your disappointment. Please allow my team to reach out to you directly to assist you further. Warm Regards, Jennifer Brown General Manager
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HFontravel wrote a review Jun 2021
Sydney, Australia8 contributions4 helpful votes
It’s the people, the smiles, the taking care that makes a hotel work and that’s what we got at the InterContinental Sydney….great food in M&W, a nightcap at the bar, a great night sleep and fantastic buffet breakfast and all within the beautiful setting of this old building with those amazing views over Sydney harbour.…nothing else required, thank you Tim for a wonderful stay.
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Date of stay: June 2021Trip type: Traveled as a couple
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ralphbart wrote a review Jun 2021
Greater Sydney, Australia461 contributions97 helpful votes
+1
Hard to find valet parking entrance. A large neon sign would be a better option, than a small TAXI sign. The next day, we walked around the building to find the entrance. Also, the parking fee is outrages. $140 for two nights. When Wilson Parking charges $25 per day just down the road. Power outlets in the room. To charge a phone from 40% is slow. 1 percent at half hour plus. Shower. 5 minutes plus of running water from cold, to just warm. And water pressure not much better. No complementary water bottles in room. Other hotels seem to manage this! Complementary bath robes. Only one, but two pairs of complementary slippers. Noisy air conditioning duct near door. Phone in room does not work. Checkin at 3pm. But lounge area closes at 4.30pm. Only other option is the rooftop bar. But at 50 dollars per person, non refundable. And a reservation needed. Intercontinental seems to be lagging behind other 5 Star hotels we have visited. Staff were friendly and helpful. Room was clean and presentable. Bed is a tad small,but then I am 6’7”. Pillows for my liking, were like sleeping on cement bags. I do believe the five stars are a little tarnished, and need a good polishing.
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Date of stay: May 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from IHG Service, Owner at InterContinental Sydney
Responded Jun 28, 2021
Hello ralphbart, Thank you for your stay and for taking the time to leave us feedback. While I am glad that the room cleanliness and level of service received from the staff met your expectations, I am sorry to learn that the condition of some in-room amenities fell below expectations. I have shared your comments with the hotel management, and I trust that the actions that will be taken will make your next stay with us better than the last. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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Alexandra V wrote a review Jun 2021
Brisbane, Australia187 contributions88 helpful votes
I have visited the Intercontinental Sydney many times and been very happy, however this visit was so poor I felt I needed to negatively review. The rooms are very tired which is why they are renovating and I was warned about and noise but this was not an issue for me as I was out each day. My issues were with service, I request an ice bucket first night which took approx an hour to arrive, the second night I arrived back early evening (after being out all day) to find my room had not been serviced, I requested a simple service of some more ice and Tbags and I have waited an hour and a half so far! There is no bar open at 5pm in the hotel except for the Panorama bar (top floor great view) but you need to book and there is a minimum spend of $50. I was just wanting a quiet glass of wine. I am so disappointed, will not return. There are plenty of other hotels in Sydney to choose from.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Choose another hotel
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2 Helpful votes
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Response from InterContinental Sydney , General Manager at InterContinental Sydney
Responded Jun 9, 2021
Dear Alexandra V, Thank you for sharing your experience at InterContinental Sydney. Please accept my sincere apologies that we did not deliver on your expectations and I am very disappointed to read of the shortfalls you experienced regarding the delay in our housekeeping service and room service delivery. Thank you for letting us know where improvement is needed. It is comments like yours that help us continually improve and strive for excellence. We look forward to welcoming you back in the near future. Warm Regards, Jennifer Brown General Manager
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Hartsx5_2013 wrote a review Jun 2021
Brisbane, Australia4 contributions
Stayed here as part of a mystery flight for a girls weekend, upon returning to our rooms they had not been made up as apparently they were to busy. I left some chargers in the room upon leaving which apparently are not there and indicates to me that housekeeping did not turn the items in and kept them, only explanation when they were definitely left in the room. Don't waste your money on this hotel.
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from InterContinental Sydney , General Manager at InterContinental Sydney
Responded Jun 9, 2021
Dear Hartsx5_2013 Thank you for sharing your recent experience with us at InterContinental Sydney through Tripadvisor reviews. Please allow my team to connect with you directly to further follow up. We hope to welcome you back to the InterContinental Sydney in future. Warm Regards, Jennifer Brown General Manager
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PRICE RANGE
$170 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental sydney hotel sydney, sydney intercontinental
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
509
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Frequently Asked Questions about InterContinental Sydney
Which popular attractions are close to InterContinental Sydney?
Nearby attractions include Next Level Escape (0.3 miles), Altmann + Cherny - Australian Opals (0.2 miles), and The Opera House to the Botanic Gardens Walk (0.3 miles).
What are some of the property amenities at InterContinental Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at InterContinental Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Sydney?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to InterContinental Sydney?
Conveniently located restaurants include Mode Kitchen & Bar, Gelato Messina Circular Quay, and Aria Restaurant Sydney.
Are there opportunities to exercise at InterContinental Sydney?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does InterContinental Sydney have an airport shuttle?
Yes, InterContinental Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is InterContinental Sydney located near the city center?
Yes, it is 0.5 miles away from the center of Sydney.
Are any cleaning services offered at InterContinental Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sydney offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.