The hotel main areas are delightfully decorated and modelled BUT for the room rate the room itself was disappointing. The bathroom was tiny, not even a metre wide, no room for towel rails, toilet was so close to the small basin that your knees were touching it, vanity was only big enough at 300mm wide for one toiletry bag. Shower was only 800mm square. It was all very claustrophobic. I don’t understand how a five star hotel can have a superior room with a bathroom that is 900mm wide and just over 2m long. It felt the same size as a public toilet cubicle and certainly isn’t luxury. The bathroom extractor fan seemed to stay on all the time too. The bedroom itself was nice although very dark in decor.
The rooms are nice but the bathrooms are 2 star at best - pokey and not well lit. Also, the phone in our room doesn’t work and basics like bottled water have to be requested at reception along with additional soap. As an M Gallery property, we expect not to have to beg for these things. Maybe look at other properties nearby, instead.
My 13 night stay was very comfortable. The hotel is in a side street off the main tourist area in the Rocks. My room overlooked the Sydney Opera House with a large bay window. The room was worth it for this feature alone. While the bathrooms were dated, the room was well serviced with excellent amenities and very helpful staff. The room's abundance of nature light provided a calm and relaxing atmosphere in such a crowded location. Perhaps some double glazing would help with the late night reveling noise on weekends. Excellent breakfasts but also very busy on weekends.
The hotel is unique and staff are friendly. The key to the hotel room is all but impossible to use. Possibly because of coronavirus the restaurants were disappointing. Located in the Rocks was excellent. Close to ferries, light rail and markets and restaurants. We have stayed in MGallery properties around the world. The Rocks Hotel has room for improvement.
Although the location was great and the staff very helpful I was disappointed with the room. The room was a little small and I was sad to see that there was no bath and even sadder that there was no bath robe! The restaurant however was great and we enjoyed both breakfasts at the hotel and our evening meal there.