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176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4417)
Room & Suite (1477)
Dining (309)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 05/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Sydney
Updated 05/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#93 of 203 hotels in Sydney
Location
Cleanliness
Service
Value
Shangri-La Sydney enjoys the most coveted position on Sydney Harbour. The unparalleled views of the Sydney Harbour Bridge and Sydney Opera House enhance the glamour of this destination hotel. Nestled in the historic Rocks District, the contemporary hotel features 564 elegantly appointed guest rooms and suites, reflecting the vibrant hues of the harbour beyond. Horizon Club on level 30 is Australia’s most sophisticated guest lounge. The finely-decorated space boasts soaring, 13 metre-high windows spanning four floors, and offers 270 degree views. Altitude restaurant takes dining to new heights. Nowhere else in Sydney will you find an award-winning culinary experience with such extraordinary, all-encompassing views of Sydney Harbour’s glittering jewels. Blu Bar on 36 serves creative cocktails by talented bartenders presiding over a sleek space brimming with Sydneysiders and visitors alike, as the city glistens below. Chi, The Spa is the perfect destination for those seeking a tranquil, urban oasis, drawing inspiration from ancient Asian healing and wellness philosophies to create a place of personal peace, enchantment and well-being. Let the breathtaking beauty of Sydney envelop you in its magic at Shangri-La Sydney.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Luxury
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Book Direct and Save

Location

Full view
100Great for walkers
Grade: 100 out of 100
320Restaurantswithin 0.3 miles
99Attractionswithin 0.3 miles
8103Reviews94Q+A100Room tips
Traveler rating
  • 4,673
  • 1,970
  • 777
  • 380
  • 303
Time of year
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Popular mentions
Deb J wrote a review Oct 21
3 contributions
The service was Ist class. We were greeted at the entrance with staff wearing masks (and us). The valet service was simple and no fuss.From the moment we walked in we felt welcomed. They had sufficient sanitizer, checked our temperature on arrival each time we entered ( which we thought was fine). Check in was quick and we were able to enter our room earlier than expected due to the hotel being quite as they were just opening up after lockdown. We stayed in the Executive Harbor room which had views across to the harbor bridge and Opera House and a window seat , which was lovely to enjoy a bottle of bubbly and look out at the amazing views. The room was spacious with comfy beds, great shower and bathroom . The room had plenty of light, mirrors, robes and slippers. We slept with the curtains open so we could go to sleep and wake up with the amazing view. We were in room 2712. The rooms were spotlessly clean and for me being a clean freak made for a very pleasurable experience. The staff were so lovely, obliging and nothing was a bother for them ! I thoroughly recommend The Shangri-La and we will definitely be staying with them again.
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Date of stay: October 2021
Value
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded 2 days ago
Hello, Thank you for choosing to stay with Shangri-La Sydney. We are very pleased to hear you enjoyed your experience at the hotel and that our colleagues were able to delight you. It is our pleasure to offer breathtaking views of our wonderful city and amenities for your leisure. We look forward to welcoming you back in the near future. For now, stay safe and take care. Kind regards, Kathryn Blackwell Shangri-La Sydney
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Karan wrote a review Sep 2021
2 contributions5 helpful votes
Booked as i had some essential work during covid with my partner and I. I do understand its covid so obviously no room service and restaurants open. That being said i would except basic amenities in the room no robe in the Room i took a shower and had to get changed back into my suit to pick up my uber eats outside on the road as they couldnt come in or up. The purpose of booking a so called 5 star is so i can have at least have basics such as soft drink in my room. Being a type 1 diabetic i had to obviously order it. I had to get changed twice throughout the evening as no robe was in room. If i wanted such basic services i might as well have booked a 2-4 star for 150 a night. If i couldnt even have let alone a soft drink or cold water you still took the bond i still havent recieved back. Overall very poor would recommend others in sydney for business for sure.
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Date of stay: September 2021Trip type: Traveled on business
1 Helpful vote
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for sharing your feedback and we apologise that your experience did not meet expectations. We are continuously identifying ways to enhance our guest experience and we will use your perspective constructively. If you wish to discuss this further, please contact me via my direct email address, kathryn.blackwell@shangri-la.com. Kind Regards, Kathryn Blackwell Executive Assistant Manager Shangri-La Sydney
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Karen M wrote a review Aug 2021
21 contributions4 helpful votes
After being recommended to your hotel by a dear friend from Canada, we decided to book one of your suits as a post operation surprise for our daughter Lucia, as well as an extra Horizon Room so we could catch up with our friends. A surprise it was but not a great one! From the beginning, the whole experience felt very 3 star or less. For Check in, ( that we thought was available for the executive floors as below) We had to line up for about 15 mins. Our room was not ready ( as checkin was at 3), so we decided to wait in your lobby lounge until the Horizon lounge opened. This lounge was full of young families, whose kids were jumping all over the furniture without shoes on. No wonder the lounge was worn and dated. (This room was supposed to include: access to the exclusive Horizon Club Lounge, which boasts amazing views of Sydney Harbour. Guests also enjoy: • VIP check-in and check-out service • Complimentary buffet breakfast • Complimentary afternoon tea, evening canapes and beverages • Complimentary shoe shine service) We lined up again to get the access pass for the Horizon Lounge. Fantastic views and Jerry greeted us with a wonderful smile. The Horizon lounge had crumbs under the tables and most armchairs were worn and dirty. We went to lunch and returned to collect our keys for the room. Lined up again in reception! I asked if the bed would be made up for my daughter and the reply was that the room would be ready for us all. The sofa bed was not made up and there were only 2 baby bottles of water in the room and no mini bar. After trying to call reception 3 times, I finally reached some one who sent room service to make up the bed. The sofa bed was so warped in the middle that it made us cringe at the thought of if 2 people had to sleep in it. Our daughter ( post operation) slept so badly that she came to our bed in the morning to sleep.The pillows on all beds were completely flat and uncomfortable by morning. Around 6:30 that evening, we met our friends for a cocktail and canapes before we went out for dinner. I had booked them into the Shangri la as a gift, thinking the Horizon bar would be somewhere special to start. I had read about a dress code, so we all packed cocktail dress attire. ( most clients there were in joggers and very casual clothes) Unfortunately the canapes were sub- standard and not a cocktail in sight. ( as advertised- Horizon Club on level 30, including breakfast, evening cocktails and canapes, and spectacular views) Thanks again to the lovely staff, we didn't just leave for a more favourable experience somewhere else. We were all looking forward to taking a simple breakfast either at Altitude or the Horizon Bar area but were informed ( not at check in but after going up and down looking for it) that breakfast was served on level 1. Again, we had to line up in a long line to be seated. The breakfast area was nothing like what would be expected for an executive room dining area was closed. Then there was room service!, we had to call many times before anyone answered. So, we tried to go to the pool area. We called ahead to book. It was full of screaming kids, so we jumped in the spa, soon to be followed by the kids who jumped in and kept splashing ( spa had a sign saying max of 4/5) I think an extra 5 kids jumped in, so we just left. Upon Check out on the 16th, we lined up again! and honestly couldn't wait to leave. No concierge to hail a taxi. I could keep going with how disappointed we were with paying nearly $700 per night, plus$500 for our friends room, only to be presented with what we agreed was a totally sub standard experience. Our only good word is that all of the staff were lovely. We understand that covid has had an impact on the Hotel industry, but please don't sell an experience that can not be offered
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Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: Don't book there at all.
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3 Helpful votes
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded Aug 18, 2021
Good Afternoon Karen, Thank you for taking the time to share your feedback and we apologise that your experience has not met Shangri-La Hotel, Sydney standards. We would appreciate the opportunity to discuss this with you further. You may like to email me at my direct address, kathryn.blackwell@shangri-la.com. Kind Regards, Kathryn Blackwell Executive Assistant Manager Shangri-La Sydney
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XLhotelier wrote a review Aug 2021
Edinburgh, United Kingdom224 contributions263 helpful votes
Shangri La Hotels is my always favourite in the world. It was our 2d visit since last year. In Besiktas, Istanbul, we have always loved to stay at Shangri La as well. We enjoyed every minute we spend at the hotel. Very professional and friendly check-in process provided by front office employees. The hotel has a wonderful view of the harbour and city. We have enjoyed all amenities provided and service of course. Spa and fitness activities are one of the important services during business trips, which were great at the hotel. I have to chance to meet hotel GM Phillipe, who is very professional like other Shangri La GMs, took care of us during our trip Thanks for the great service
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Date of stay: July 2021
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: The high floor has a wonderful full view
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded Aug 10, 2021
Hello, Thank you for choosing to stay with Shangri-La Sydney. We are very pleased to hear you enjoyed your experience at the hotel and that our colleagues were able to delight you. It is our pleasure to offer breathtaking views of our wonderful city and amenities for your leisure. We look forward to welcoming you back in the near future. For now, stay safe and take care. Kind regards, Kathryn Blackwell Shangri-La Sydney
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gAzntOnsO83 wrote a review Jul 2021
Launceston, Australia47 contributions11 helpful votes
+1
We, luckily had a wonderful 3 night stay just 10 days prior to Sydney being locked down, and how lucky we were!! Upon arrival, and each time you enter reception during your stay, you are temperature checked and required to check in via the QR code system, once daily. Our room. WOWWWWW!! Now, we have stayed at the Shangri-la twice preciously, both times with the QuintessentialHarbour View room, so this time we opted for a Queen Darling Harbour view room ,for a change of scenery , and we were not disappointed!!! The stunning vistas to the west looking directly towards Balmain and beyond are just as impressive - and the sunsets from our room on the 16th floor - absolutely stunning!! We were lucky to have a bottle of champagne chilling for us, upon arrival as well as a pre arranged platter, which was also served in a timely manner. Our room was spotless during our entire stay. Rooms are almost sound proof , other than for children jumping off beds in room above us one evening. This review is to allow the mid range traveler, who is budget aware, and likes to spend wisely, to consider this hotel for a central Sydney base. Well worth the few extra dollars per day.
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: No need to blow the holiday budget to stay in an upmarket hotel
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Response from Kathryn Blackwell , Other at Shangri-La Sydney
Responded Jul 5, 2021
Hello, Thank you for choosing to stay with Shangri-La Sydney. We are very pleased to hear you enjoyed your experience and our amazing views of Sydney Harbour. It is with great satisfaction that our colleagues were able to delight you. We look forward to welcoming you back in the near future. For now, stay safe and take care. Kind regards, Kathryn Blackwell Shangri-La Sydney
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PRICE RANGE
$169 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la sydney, shangri la hotel sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
563
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Frequently Asked Questions about Shangri-La Sydney
Which popular attractions are close to Shangri-La Sydney?
Nearby attractions include Sydney Pub Tours (0.3 miles), ATTY Gallery (0.2 miles), and Dave's Pub Walks (0.2 miles).
What are some of the property amenities at Shangri-La Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Shangri-La Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Sydney?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Shangri-La Sydney?
Conveniently located restaurants include William Blue Dining, La Renaissance Patisserie (The Rocks), and Playfair Cafe.
Are there opportunities to exercise at Shangri-La Sydney?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Sydney have an airport shuttle?
Yes, Shangri-La Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Shangri-La Sydney located near the city center?
Yes, it is 0.6 miles away from the center of Sydney.
Are any cleaning services offered at Shangri-La Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Sydney offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.