Shangri-La Sydney
176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
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Room & Suite (1551)
Dining (334)
About
#116 of 208 hotels in Sydney
Location
4.7
Cleanliness
4.6
Service
4.3
Value
3.9
Shangri-La Sydney enjoys the most coveted position on Sydney Harbour. The unparalleled views of the Sydney Harbour Bridge and Sydney Opera House enhance the glamour of this destination hotel. Nestled in the historic Rocks District, the contemporary hotel features 564 elegantly appointed guest rooms and suites, reflecting the vibrant hues of the harbour beyond. Horizon Club on level 30 is Australia’s most sophisticated guest lounge. The finely-decorated space boasts soaring, 13 metre-high windows spanning four floors, and offers 270 degree views. Altitude restaurant takes dining to new heights. Nowhere else in Sydney will you find an award-winning culinary experience with such extraordinary, all-encompassing views of Sydney Harbour’s glittering jewels. Blu Bar on 36 serves creative cocktails by talented bartenders presiding over a sleek space brimming with Sydneysiders and visitors alike, as the city glistens below. Chi, The Spa is the perfect destination for those seeking a tranquil, urban oasis, drawing inspiration from ancient Asian healing and wellness philosophies to create a place of personal peace, enchantment and well-being. Let the breathtaking beauty of Sydney envelop you in its magic at Shangri-La Sydney.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Great View
Languages Spoken
English, Chinese, Japanese
Location
100Great for walkers
Grade: 100 out of 100
265Restaurantswithin 0.3 miles
110Attractionswithin 0.3 miles
176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
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Getting there
Circular QuaySydney Trains5 min
WynyardSydney Trains7 min
Rental CarsSee rental cars from $24/day
8382Reviews100Q+A100Room tips
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I booked Shangri-La as I was participating in the Sydney Marathon and wanted to stay close to the event. My parents, wife and kids travelled with me too. All of us loved the location of the hotel, right behind The Rocks in Sydney. The hotel rooms were great and the buffet breakfast was very good too. The views from their restaurant Altitude are simply amazing.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 3 days ago
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your room, supreme views and staying in The Rocks. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We have stayed at the Shangri-La Sydney (and Bangkok, Hong Kong, KL, KK, Penang etc.) on many occasions but never on Christmas Day. We absolutely loved it, from the beautiful suite to the Christmas Carol Singers and the excellent food choices in the Horizon Club Lounge. And of course seeing Jerry during the breakfast service, who always radiates warmth, friendliness, kindness and his amazing smile. The Horizon Club just wouldn’t be the same without him. We will definitely go out of our way to stay at Christmas again, next time for longer. This is a beautiful hotel with probably one of the best views out over the Harbour Bridge and Opera House. The staff are friendly and helpful and the service was excellent. This was an extra special stay at a wonderful time of the year and we only have positive comments for this hotel and can't wait to return.…
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Service
Room Tip: Harbour view and Opera House view rooms and/or suites are lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Shangri-La Sydney, Other at Shangri-La Sydney
Responded Jan 2, 2023
Good morning, Thank you for choosing to stay at Shangri-La Sydney. I'm so very pleased to hear you enjoyed your Christmas stay with us and that our Horizon Club Lounge, colleagues and festive atmosphere delighted you. We will pass on your lovely words to Jerry and we look forward to having you stay with us again soon. Kind Regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a special rate through booking.com so I knew we weren’t going to get to get the best room with the best view but….. I didn’t expect to be treated like an inconvenience. Check in was painfully slow. It wasn’t just us. Everyone seemed frustrated. We had to carry our own bags to our room. I have never done that in a five star hotel. Our room was dated at best. Wallpaper was lifting off the wall and and the valance on the bed was trailing on the floor in one side and tucked under the mattress on the other side. The mini bar wasn’t fully stocked and there wasn’t a QR code or menu for room service. When it comes to five stars, it’s all in the detail and it just wasn’t there. A disappointing stay.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, Thank you for sharing your feedback. I am sorry to hear you were disappointed during your stay and that your experience did not meet your or Shangri-La Sydney's standards. I have taken note of the issues you have raised and be rest assured this has been raised with our team. We would appreciate the opportunity to discuss this matter with you further. You may like to contact me directly at xeniya.skorik@shangri-la.com. Kind regards, Xeniya Skorik Front Office Manager Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AWFUL !!!! It was not fresh, the food tasted terrible. The service was not 5 star and it was an experience never to be repeated. I have had many high teas in different places and this was a disgrace. It felt unclean and not at all the experience you would expect in such a hotel.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, Shangri-La Sydney appreciates you taking the time to share your feedback. I am sorry to hear about your disappointing High Tea experience which did not meet your or Shangri-La Sydney’s standards. We would appreciate the opportunity to discuss this matter with you further. You may like to contact me directly at alex.comte@shangri-la.com. Kind regards, Alex Comte Food and Beverage Operations Manager Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The reason i choose this hotel for anniversary was view however the window was so dirty that i felt scammed so blurry that experience totally ruined also television didnt worked properly. I want them to make room romantic they didnt done anything totally disappointed
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recent solo stay in a club room. As long as I stayed on the club floors, my stay was excellent. The club staff was very attentive, and the offerings throughout the day were great. Plenty for breakfast, afternoon tea, and evening canapes. My room was very clean and comfortable, with an angled view of the opera house. My stay was fine as long as I was on the club floors. Below level 30, not so much. I used the online platform they touted at checkin for "anything I needed" to change my departure date. They told me to come downstairs. However this was easily taken care of...at the club. I wanted to try a whiskey flight in the Lobby Lounge. It was not busy, maybe 8 people total in there. Every male guest had been served. Myself, and a different solo female guest, sat and waited 10....15....20 minutes while the bar staff walked past us and made eye contact numerous times. I guestured and was ignored. I mentioned this issue on the e-platform...and received no response. So I went to the Four Seasons around the corner, where they gladly served me. My adventures below the 30th floor continued on checkout. I was told by the front desk that because I had used online checkin, he could not check me out or provide a copy of my folio. Upon checking later, there were errors on my bill. In summary, a nice stay above the 30th floor, but next time I will select the Four Seasons or Park Hyatt.…
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 3 weeks ago
Good morning Amy, Thank you for your feedback. We apologise your recent experience did not meet Shangri-La Sydney’s standards and we have raised all your concerns with our team. Please be rest assured our hotel does not discriminate based on gender. However, please note we take your feedback very seriously and will certainly investigate this further. We would appreciate the opportunity to discuss this with you. You may like to contact me directly at mandy.huang@shangri-la.com. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this hotel for its proximity to the Opera House and affordable parking. We only had to walk two blocks from the carpark, but there were so many stairs which made it difficult with luggage. The hotel does have a carpark of its own - valet parking at $105 per day compared to $36 at a commercial carpark. Having said that, our room was fantastic: extremely comfortable beds, luxurious linen, spacious room, large bathroom with great shower pressure, bar fridge, tea and coffee making facilities and it was quiet, with a stunning view to boot. We didn't eat at the Hotel but chose to go to The Rocks nearby.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Be prepared to navigate dozens of stairs to get anywhere from this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 3 weeks ago
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed your rooms, supreme views and staying in The Rocks. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the Shanghai-La for 2 nights & had a high floor with opera house views. The rooms are outdated & extremely worn-in, including scuffed furniture, full divots in the very tough beds, & worn-in carpets. It just feels like the hotel needs a full refresh compared to some of the other upscale hotels in the area. The location is close to the Rocks but it’s also up some major hills or stairs which makes the walk into/back from the main Rocks area a bit tiring. It was a suitable stay for what we needed as a stop-over but if you’re looking for a truly high-end stay I’d recommend spending your money elsewhere.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 4 weeks ago
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently spent three nights in a Horizon Club Room at the Sydney Shangri-La and thoroughly enjoyed our stay. We were upgraded to a room with a view of the Opera House, Circular Quay and out across the harbour to the heads. The view was spectacular. We ate breakfast, afternoon tea and evening canapés in the lounge and were surprised at the quality of the food, particularly the breakfast. The staff were wonderful, even though they were short of staff and at times extremely busy. Highly recommend this hotel, even though there are some small areas for improvement these were not enough to impact our enjoyment of our stay.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded Aug 17, 2023
Good morning, We are delighted to hear you had a wonderful time at Horizon Club, in true Shangri-La style. We are so pleased that the staff delighted you and that you enjoyed your room, supreme views and food. We look forward to welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An excellent experience for us -- a retired couple traveling with four 20-somethings, so three rooms in all. The rooms were large, clean and well-appointed. The kids loved the large gym. One of the best hotel breakfast buffets I've ever had, served in the penthouse bar area with a spectacular view. We also enjoyed staying in The Rocks neighborhood, with lots of shops and restaurants nearby. Highly recommended.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded Aug 14, 2023
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed the rooms, Health Club, breakfast at Altitude, Blu Bar on 36 and the supreme views. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Sydney area.
PRICE RANGE
$193 - $324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la sydney, shangri la hotel sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
563
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Claim Your ListingSHANGRI-LA SYDNEY $188 ($̶3̶1̶5̶) - Updated 2023 Prices & Hotel Reviews - Australia
Frequently Asked Questions about Shangri-La Sydney
Which popular attractions are close to Shangri-La Sydney?
Nearby attractions include Sydney Pub Tours (0.3 miles), ATTY Gallery (0.2 miles), and Dave's Pub Walks (0.2 miles).
What are some of the property amenities at Shangri-La Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Shangri-La Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Sydney?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Shangri-La Sydney?
Conveniently located restaurants include Fish At The Rocks, The Tea Cosy, and Gelato Messina Circular Quay.
Are there opportunities to exercise at Shangri-La Sydney?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Shangri-La Sydney have airport transportation?
Yes, Shangri-La Sydney offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Sydney located near the city center?
Yes, it is 0.6 miles away from the center of Sydney.
Are any cleaning services offered at Shangri-La Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Sydney offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.