It might be the best hotel view of Sydney Opera house. Beside that, service and rooms are great. We had room breakfast, while watching sunrise and Opera house.. lifetime moments that are worth. Fast check out was really fast and that is also a bonus.
We had a wonderful stay at the Shangri-La, in a beautiful room on floor 32 overlooking the Harbour Bridge and Opera House. Facilities are exquisite (L'Occitane toiletries in the bathroom a super nice touch), the bed was really comfortable, room is spacious. We loved having room service breakfast, which was very generously portioned and thoroughly enjoyed over Sydney's best views. Will definitely stay again!
From our Wedding night to Birthdays to Anniversaries we always book at Shangri-La even if its a weekend away, staff are always amazing Marco Liang in guest relations was so much help and made our stay memorable, 5 Stars without any hesitation. if you like quiet environment unlike the crown i suggest book the Shangri-La, blu bar on level 36 is a nice place to go, no need to leave the hotel
Great location and nice view from the 29th floor which we had to pay extra for. Waited close to 45 minutes to check on, they only had two staff on front desk during the busy check in period. There was no mini bar in the room which was annoying. However the room was comfortable and the bathroom was nice. Not up to the standard of the Shangri-La KL where we have stayed before.
We stayed here for one night and the room and view was amazing. Can’t fault it, except for the cigarette smoke smell in the bathroom. That was very odd. Maybe it was coming from the air vents. Unfortunately our experience with dinner was beyond disappointing. Service was dreadful. I waited for over five minutes for a glass of water despite the water jugs being four feet away. I should have got it myself. Our mains came in reasonable time but our sides had been taken to the next table, where they stayed for 10 minutes before those people finally found someone to tell them they weren’t their meals. They duly got taken away. Meanwhile we were more than half way thru our mains when we finally got the attention of a waiter to advise them our sides hadn’t arrived. Another few minutes went by until finally the sides that had sat on the other table were finally brought out to us - cold and inedible. I refused to eat mine, concerned with contamination. After many complaints to our waiter, who was not very capable, the assistant manager Veronica came to save the situation. She was most apologetic and from then on we received good service, something that at these prices should be a given. Our window table at breakfast was excellent as was the breakfast itself. Delicious and excellent choices. Stay but not for dinner.…
This place was truly amazing. You can enjoy a relaxing holiday at this place and it’s not too far from The Rocks and the waterfront – plenty to do there, if you have spare time. We only stayed there for an overnight stay – attended a Vivid dinner (an eight-minute walk from the hotel). We checked-in at 2pm, the line-up was long with only three workers available. They were fast regardless and half-an-hour later, we got our keycard to our room. The person who served us, was very polite and shared with us, practical information. He asked us which side did we access the building. We explained that we got off at Circular Quay Station and walked up a steep hill and many stairs. He advised us, that should we stay there again, to get off at Wyndham Station, to avoid the steep hill and stairs, as it’s flat on the other side of the building – duly noted. However, he did fail to tell us, to access the floor level we’re located on, you need to use your keycard to activate the elevator. But that was alright, as there was another person in the elevator, who explained this to us. The room was very spacious, modern, clean and the view was simply beautiful. I was gobsmacked, the layout of the room was beautiful and the bathroom… whoa!!! Luxury with a plus! If you had forgotten to bring your toiletries, don’t be alarmed – they are way ahead of you. You have complimentary 2 x toothbrushes, 2 x toothpaste, elastic band for your hair, shower cap, sewing kit, 2 x bottles of water and samples of shampoo, conditioner and body lotion plus your teas and coffee. Within Shangri-La, they also have an ‘Altitude Restaurant’, ‘Blu Bar’ on level 36 (has breathtaking views of the harbour – highly recommend to visit that level, just to see the view), Lobby Lounge, Chi, The Spa and their own little store of goodies. Didn’t get to use all their facilities, but gives me an excuse to go there again. There wasn’t a booklet to suggest other places to dine or explore, which we normally get, when we stay at Big4 Holiday Parks, but I’m sure they will be more than happy to help, if you ask one of the staff by dialing 9 on the phone provided next to the bed or ask the Concierge situated on the ground floor. Overall, we had a lovely, felt welcomed and not judged, relaxing stay and felt refreshed and ready to start a new day. If you're on a budget, but would like to experience a luxury stay or celebrate something special, book during the week, as it is much cheaper - avoid Friday, Saturday and Sunday.…
The worst hotel experience I have ever had. The service in this place is ATROCIOUS. The staff are unfriendly, unwelcoming, unaccomodating and inexperienced. After being super excited to celebrate my boyfriends birthday we arrived with a massive 40 minute wait time and barely any staff working, then were told to wait 15 minutes as the room was still not ready way after check-in time. After half an hour I asked the guy is our room ready yet and he said rudely we had to line up again and then finally told us our room wasn’t even checked in yet!! We lined up again and the same lady didn’t even realise she didn’t check us in and got flusted and handed it over to another guy. He then went to check on her room straight away and said he would send champagne in 5 minutes (even though I had already requested that for my boyfriends birthday in the room ready and they said it would be there) 1 hour later still waiting and no champagne. It arrived as we were leaving for dinner and didn’t even want it anymore. Another disappointment was the window was super dirty on the outside and ruined the view that I paid $580 for. Last disappointment was prior to our stay I had called to see if I could book blu bar for us to have cocktails, they said they Didn’t do bookings. So when we tried to go up we couldn’t get in because we didn’t have a reservation and it was too busy. I will never recommend this hotel to anyone which is really disappointing as I had previously had a really great experience here. Because of the shocking service My boyfriend and I were super disappointed and such a shame as it was his birthday.…
Baffled by what could possibly be wrong with this hotel. Awful service, perpetual long lines at reception, sometimes they clean the room but sometimes not, abandoned room service carts on hallways for days and the worst breakfast on any Shangri-La I’ve ever stayed at. Did I mention sheets with holes? Go somewhere else.
As a diamond circle member, I have been to lot of shangri la properties around the world, this the worst and most shocking experience I have ever had, shame on Shangri la. I booked altitude restaurant for a business lunch from 2pm to 3:30, it is confirmed and guaranteed by my credit card. Me and my business partner were on our way to the hotel,the restaurant called me at 1:13pm saying they will cancel my booking, they can’t do 2pm. because their kitchen will close at 1:30. I asked how could this happen, my booking was confirmed 2 days ago and the website offers 2 to 3:30 time slot. They said they have no idea why that time slot is on the website, but kitchen is closed at 1:30 and restaurant must be empty by 2pm for high tea, I can’t come. I was left in shock for this last minute cancellation. My business meeting is ruined and my business partner has been driving 40 mins from other side of Sydney. I tried to explain this situation to them, asking if I can place order by phone before kitchen close, but rejected because they need restaurant empty by 2pm. Unless I want to have high tea instead of lunch. I asked the staff on the phone that The booking policy says there is a no show fee for cancellation less than 48 hours. How is this fair a customer will be charged for cancellation and it is alright for the hotel to cancel a booking at last minute? Why wouldn’t the hotel call me in the morning, or 12pm when restaurant open so I have time for to make adjustment. We left with nowhere to go and requested a dining voucher for the inconvenience caused, the phone staff said she totally understand and will make the request to the manager and put me on hold. Later she responded the manager refuse to make any compensation other than NOT CHARGING CANCELLATION FEE. She said she totally feel for us, she tried to explain to the manager but it is out of her hand. the only thing she could do is to transfer My call to the manager and have me discuss with her. I was transferred to the rudest and most unprofessional female manager of any shangri la hotel I have ever encountered. Her title is reservation manager. She insist that 2-3:30 pm is a website issue, not the fault of a restaurant. I said the 2-3:30 booking option was alway available on this restaurant, why want this fixed. “ because we never had anyone booked at 2, so it is not discovered”. I asked why I am getting cancelled at last minute. Why not call me earlier so I have time to find other place? “ because we didn’t notice your booking until then, and I am sure you can find other nice places in city” I asked what’s compensation for the inconvenience caused. Then is the most shocking response I have ever heard from a hotel manager “I will not charge you cancellation fee.” Excuse me? you cancel on me and not charging me is a compensation? I asked can I get some dining voucher? Me and my partner have been driving for 1 hour at this time point to get to the hotel. She said no. It is system fault, not ours, we didn’t deliberately sabotage your lunch. And since your time is so precious I suggest start to find other restaurants in city that’s still open. Shame on you shangri la to let this happen. To have this kind of manager, the problem is handled in this way is speechless. Even A high school graduate could have done much better.…
We booked the 'room for a suite' package which was available between Sunday and Thursday nights and included a 1 bedroom full harbour view room (complete with marble bath right up against the window!!) full breakfast and Horizon Club access for a fraction of the cost that it would be to stay during peak nights. The room was lovely and well maintained and the view was spectacular. There was some exceptionally lovely staff working whilst we stayed and I need to send a big shout out to the amazing Ivy, the concierge from the Horizon Club. What an asset to the hotel. Ivy and i started exchanging emails about a week prior to our stay and she really went to every effort to ensure we had a our favourite restaurant booked, certain soft drinks in our drink package, and she even called us on the morning of our arrival to say there was a fun run on and that certain roads were blocked. She really was a stand out employee. There were some issues in Blu Bar, with slow staff and no one really taking any initiative but i addressed this directly with Kathryn, the operations manager who responded almost immediately to address my concerns, this was also lovely considering I am sure she has far more pressing issues to deal with. Overall we had a lovely stay made even better by the check in staff, Horizon Club staff and the day spa staff also. We used to stay quite often next door at Four Seasons, but Shangri La has really won us back with some exceptional service. Hope to be back soon.…
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