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I am a Diamond member and have found Hilton properties generally good to excellent.
This property, however is failing on many levels. I booked a twin bed room (generally 2 double beds). The room offered had two single beds and was incredibly small. There were...More
Thank Billy R
Response from James W, Guest Relations Manager at Hilton SydneyResponded yesterday
Dear Billy R,
Thank you for taking the time to share a review on TripAdvisor following your stay at Hilton Sydney. Having noted your overall feedback, I apologize that you encountered the unsatisfied check-in experience during your time with us and I am sorry for...More
Following on from a great stay in the Hilton Waikiki Beach, we booked this property for our annual Christmas city stay. We could not have been more pleasantly surprised. This hotel only improved our regard for the Hilton brand on top of what was an...More
1 Thank Lyrischer
Response from Alyssa K, Guest Relations Manager at Hilton SydneyResponded January 4, 2018
Many thanks for taking the time to leave your feedback following your recent stay at the Hilton Sydney
We are so happy that overall you enjoyed the location of our hotel, our full breakfast buffet, and of course the great service. We hope...More
The rooms are nice, but nothing special and very small. It’s the service that lets them down. Had to upgrade my room (at a cost of $100) to use the voucher we were given. Asked for an early check in - theirs is already later...More
Response from Alyssa K, Guest Relations Manager at Hilton SydneyResponded 2 days ago
I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities.
I am sorry to hear there were some disappointing aspects to your stay and...More
Hotel room was good - very clean, airy, convenient. However....Parked as guest at Sydney Hilton in car park operated by "Secure Parking" on behalf of the hotel . Hilton advised beforehand that rates were $67.50 per hotel night self-parking and $81.00 per hotel night valet...More
Response from James W, Guest Relations Manager at Hilton SydneyResponded 4 days ago
I do regret the inconvenience this has caused you, and hopefully, you can resolve it with Secure Parking soon.
I am very sorry that there is nothing further I can do to assist you with this particular external matter but I appreciate your...More
Two nights in a Hilton King room plus was an extremely enjoyable experience and a very convenient one. It was a corner room, with city views, a small sofa, a desk and chair, plenty of light, good reading lights, quiet air con and an extremely...More
The Sydney Central Business District is abuzz with energy. Power brokers run to and from high rise buildings and after-work drink places, high-end shoppers tour venues like the QVB, and fine diners frequent the many celebrity chef restaurants. For a dose of culture, walk to the NSW Art Gallery, or visit the Sydney Museum. To escape the hustle and bustle, reconnect with nature at the Sydney Botanical Gardens
or picnic lunch at High Park. No matter your interest, be sure to check the full calendar of events hosted by the city, from the Sydney Festival in January to October’s Good Food Month at Hyde Park.