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Holiday Inn Darling Harbour

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68 Harbour St, Darling Harbour, Sydney, New South Wales 2000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (483)
Room & Suite (330)
Dining (60)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Darling Harbour
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#106 of 205 hotels in Sydney
Location
Cleanliness
Service
Value
Emanating a quiet charm right in the southern CBD, Holiday Inn Darling Harbour has the best that Sydney has to offer right on its doorstep. A heritage listed former wool warehouse transformed into the largest Holiday Inn in Australia with 370 rooms. The Holiday Inn Darling Harbour is just 5 minutes’ walk to the International Convention Centre and 10 minutes from Central Station. The hotel recently underwent a $15 Million refurbishment which included new modernised rooms, a renovated fitness centre, spa, laundry facility and five new kids themed family suites. Take a leisurely stroll through Darling Harbour with its many attractions such as Cockle Bay, Sea Life Sydney Aquarium, Wild Life Sydney Zoo and Madame Tussaud's Sydney. We are situated right between the bustling China Town and newly developed Darling Square There are also great shopping adventures to be had at World Square, Paddy’s Market and Market City. The hotel has two restaurants; JB’s is open from 11am and has a casual bar and dine in menu. For something a little different try the unique stone grill menu or enjoy our 25% off happy hour drinks daily! Shipley's Restaurant is a beautiful historic restaurant that is open for breakfast daily from 6.30am and dinner buffets on Friday and Saturday nights.
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Full view
Property amenities
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Banquet room
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Wake-up service / alarm clock
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, French, Russian, Arabic and 11 more
1,894Reviews34Q+A100Room tips
Traveler rating
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Popular mentions
Mathew R wrote a review Sep 2020
29 contributions24 helpful votes
I've written a review on this hotel back in 2018 and although the hotel is in a convenient location and has good staff - nothing can make up for not having hot water, it's that simple. My wife wanted to stay at this hotel with her parents for her birthday so I booked 2 rooms and both were located on the 9th floor. During our stay in was very windy and cold in Sydney so after a day of exploring all one wants to do is to return to their room for a hot shower. Now this is where it gets interesting - the water is just a little above cold. After listening to the wife, kids and in-laws complain I decide to investigate and they're right, the hot water is cold. I decide to run the hot water for 5 mins to give the system the opportunity to get the hot water to the room. Still no hot water. I ring reception and am told the floor has recently just re-opened and the maintenance is not here but they will look into it. Can you imagine, I had to ring a friend staying at the Novotel across the road and ask to use their shower for my family - just crazy. This morning I wake up after logging a second complaint over night and once again I have to listen to the wife, kids and in-laws complain there is no hot water. Like groundhog day, I check the hot water and let it run for 5 mins and no hot water again. It's at this point I ring reception to let them know again however there is not much they can do. I've been a platinum elite member coming onto 10 years now and not even an apology has been offered. I've just cancelled tonight's reservation and am now in the process of having to find a new hotel (with hot water) and relocate my wife, two children and my in-laws which is a huge inconvenience. I understand the hotel industry is doing it tough with Covid and we are trying to support the IHG group by travelling within the areas we are able to, however you cannot expect guests to stay in hotels that don't have hot water. The only positive for this trip, was Jenny in the restaurant who provided a fantastic dining experience and really interacted with my children - thanks Jenny and this is the only reason the hotel is getting a star. Overall extremely disappointing and properly will never return - my advise by-pass this hotel there are plenty more in the area.
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Date of stay: September 2020
Location
Cleanliness
Service
Room Tip: Avoid level 9 there is not hot water on this foor
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Response from Steven Lam, Owner at Holiday Inn Darling Harbour
Responded Sep 29, 2020
Hi Matthew, Thank you for taking the time to submit a detailed review about your experience with us and thank you for being a loyal Platinum Elite member with IHG Rewards. I would like to start by apologizing to you for not meeting your expectations. I'm very disappointed to hear that you and your family underwent a cold night without hot water. This is not normal for our property to run into this issue and we will look into this so that it does not occur again. Our team member will contact you directly to discuss more about your recent experience. On behalf of the Holiday Inn Darling Harbour team, we are very sorry again for this. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
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mattleesh wrote a review Jul 2020
Sydney, Australia1 contribution
We have just stayed for the night at holiday inn darling harbour , Staff were extremely friendly and good for a chat. Gave us an early check in no worries , room 822 fantastic and neat. Parking and breakfast included for a price much lower than other hotels Hotel location unreal within 150m if paddy’s market and similar distance to world square and darling quarter . Rate at 10 for the whole experience and will defiantly stay here again !
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Date of stay: July 2020Trip type: Traveled with family
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Response from Steven Lam, Owner at Holiday Inn Darling Harbour
Responded Jul 19, 2020
Hi Mattleesh, Thank you for taking the time to tell us about your experience at Holiday Inn Darling Harbour on TripAdvisor! We are so delighted to hear that you had memorable stay with the family over the school holidays. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
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Stacy L wrote a review Jul 2020
Newcastle, Australia199 contributions44 helpful votes
The special we got was breakfast and parking included. We had a sizeable room for our family and it was great value when you factor in parking costs in Sydney. The check in staff had the parking map organised so that once we unloaded, my husband could easliy follow the map to take the car to the parking station. On the back is the return journey which is a great idea as there are a few one way streets and a different route. However, although breakfast was included, allow a bit of time for this. You have to fill in the form with your order (like a room service form), hand it in and hope for the best. It took about an hour on the first morning and 1hr and 20mins on the second day. We were not in a rush, but did learn to just take what came to us - any change meant a longer wait. The were clearly understaffed, and also had a few issues with the forms as well. Another family across from us got their kids McDonalds from across the road as they had a somewhere to be. They did get a few of the women from the front desk to come and assist to get meals out and help them read the forms, but for some it was too late. My husband did say that his omlette was very nice when it arrived. Holdiay Inn is well located, and they are really good, just need some breakfast crew assistance.
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Date of stay: July 2020
Rooms
Location
Service
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Response from Steven Lam, Owner at Holiday Inn Darling Harbour
Responded Jul 12, 2020
Hi StacyL280, Thank you so much for staying with us and taking the time to provide a detailed review about your experience at the Holiday Inn Darling Harbour. We are happy to hear that you were able to navigate to our off site parking with ease. However, we are very sorry for the inconveniences you encountered with dining at our hotel. Unfortunately, the ongoing COVID-19 situation has forced us to make some unprecedented changes to our normal procedures. We are consistently making updates to our procedures to ensure that our hotel is comfortable, clean and safe. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
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Jessyn Cross wrote a review Mar 2020
1 contribution1 helpful vote
My family booked this hotel for a relaxing ladies getaway, the ammenities and services were outstanding. Beautiful buffet breakfast options, with kind and caring service. We had an 8 month old with us and we were certainly taken care of, as soon as we walked in for breakfast they gave us a highchair and helped us with the stroller. One of the best things about the stay was the location, just short walk to Darling Harbour for dinners and Haymarket for some shopping.
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Date of stay: March 2020
Value
Location
Service
Room Tip: We stayed on level 2 in the newly rennovated bigger family rooms and there was no street noise.
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1 Helpful vote
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Response from StevenL4117, Marketing Executive at Holiday Inn Darling Harbour
Responded Mar 10, 2020
Hi Jessyncross, Thank you for taking the time to tell us about your experience on TripAdvisor. We are very happy to hear that you enjoyed a quick ladies getaway with us! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
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Anth B wrote a review Mar 2020
Sippy Downs, Australia340 contributions99 helpful votes
Rooms are nicely renovated and the location is very good. A nice location near ICC and a short walk to darling harbour and the casino. But it is a fairly basic accommodation. Lovely beds nice amenities and recently renovated. However if you go out the aircon goes off and you come back to a warm room. This made sleep very hard and there’s no way to keep it on. Location is perfect though and the place is pricey for what you get in high demand times.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from StevenL4117, Marketing Executive at Holiday Inn Darling Harbour
Responded Mar 8, 2020
Hi Antman, Thank you for taking the time to tell us about your experience on TripAdvisor. We are delighted to hear that you had memorable Holiday Inn experience in our new and refurbished hotel. We are very sorry for the inconvenience you encountered with our air conditioning. You can have a spare key place into the power slot to keep the air con running. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
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PRICE RANGE
$108 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn darling harbour hotel sydney, holiday inn sydney, sydney holiday inn
LOCATION
AustraliaNew South WalesSydneyChinatown
NUMBER OF ROOMS
370
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Frequently Asked Questions about Holiday Inn Darling Harbour
Which popular attractions are close to Holiday Inn Darling Harbour?
Nearby attractions include Entermission Sydney - Virtual Reality Escape Rooms (0.3 miles), AussieYou Tours (0.3 miles), and Chinese Garden of Friendship (0.09 miles).
What are some of the property amenities at Holiday Inn Darling Harbour?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Holiday Inn Darling Harbour?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Darling Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Darling Harbour?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Darling Harbour?
Conveniently located restaurants include The Bear Bar, Betty's Burgers & Concrete Co, and Tetsuya's.
Are there opportunities to exercise at Holiday Inn Darling Harbour?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Darling Harbour located near the city center?
Yes, it is 0.7 miles away from the center of Sydney.
Are any cleaning services offered at Holiday Inn Darling Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Darling Harbour?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Darling Harbour offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.