There was a nice urban ambience at this property. The atmosphere was busy but still personalised to our needs. It was good to be back in the King's Cross area after a long time of not having stayed here. The room was perfectly comfortable and well-appointed as well.
Stayed here for 3 nights on our first trip to Sydney and Australia in general. The lady at reception was helpful and nice and took care of our luggageWhilst we went for a coffee as we arrived early due to our flight from London arriving at 7am. Room was good size compared to some hotels we’ve stayed in, the bed was also comfy. The only downside to the room was the wardrobe door which wouldn’t close properly, but it wasn’t really an issue - it’s just because we’re basically children who are scared of the bogeyman. Great stay and great prices! Stayed at another hotel down the road for 1 night when we arrived back in Sydney from Brisbane and it wasn’t anywhere near as good, we should of booked a night here again.
we stayed there just as the corona virus was taking off, the staff was very understanding and helped in many ways, Internet storing our luggage, directions, uber. Perhaps we were more needy than normal but whatever we asked we were helped. As to the hotel it is older, in a rather seedy section of town especially at night, the room was good and clean but noisy at least on the street side of the hotel. I would stay there again and rate it a 3 star in the AAA version of class and a 4 star within that level.
Stayed here before, did the job so booked to stay again over New Year. Worst decision I made. My partner had taken an engagement ring to propose on NYE, he didn’t know there was no safe before we arrived (probably unusual when you think about it but hadn’t need to use it last time as had no valuables) but stuffed the ring box in a rolled up t shirt, inside a coat, inside a bag, inside a closed case. It looked like it was packed not like something was hidden ( Remember it was a secret at this stage) Fast forward to NYE and my partner goes to retrieve the ring for the proposal to find the ring box empty. Reported to hotel and police and returned to UK and the email trail with hotel stopped as they accept no responsibility for loss / theft ( probably the norm) but as it totally ruined NYE and the onward travel I expected them to do more than merely apologise. Never even offered to refund the cost of the stay. Been to Australia 5 times and visited much poorer countries and never experienced anything like this. You don’t expect people to go through your baggage. Nor do you expect to have to carry valuable belongings 24/7 that people ‘might take a fancy to’ A hotel room is a home away from home. Very disappointing.…
We had two separate stays here recently and on both occasions got room upgrades because we booked direct. Upgrades are understandably subject to availability but on both occasions they were offered with no prompting. Rooms are well equipped, very clean and well furnished. Basic rooms are small but bigger ones are available. Good beds. Reception staff are friendly and helpful. The area is buzzy and very "inner city" but we loved it. No bar or food operation but plenty of options nearby and a good coffee/breakfast kiosk just outside the hotel front door. We will use this hotel again I am sure.