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Sofitel Sydney Darling Harbour

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12 Darling Dr, Sydney, New South Wales 2000 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$365
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Free cancellation until 08/21/21
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$365
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Traveler (2096)
Room & Suite (417)
Dining (172)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Sydney Darling Harbour
Updated 09/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 204 hotels in Sydney
Location
Cleanliness
Service
Value
Travelers' Choice
Bienvenue to Sofitel Sydney Darling Harbour. The ultimate urban resort in Sydney, recently voted Australia's Best Luxury Hotel. Indulge in a world of relaxation, romance and waterfront sophistication in the heart of Darling Harbour, with Sydney's playground on your doorstep and the Convention Centre across the street. Enjoy 5-star service, world-class hygiene protocols and facilities unmatched in Sydney: 590 spacious rooms & suites with floor-to-ceiling windows, French bathroom amenities, a stunning outdoor infinity pool, a state-of-the-art gym overlooking the city skyline, an exclusive top-floor Executive Lounge and four vibrant bars & restaurant, including our award-winning Champagne Bar. Live the French way in Sydney.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Paid internet
Internet
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Poolside bar
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Cable / satellite TV
Walk-in shower
VIP room facilities
Iron
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Marina View
Languages Spoken
English, Chinese, Filipino
2435Reviews67Q+A100Room tips
Traveler rating
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Popular mentions
Emily C wrote a review Jun 23
Sydney, Australia44 contributions20 helpful votes
There is a saying in business and its "A fish rots from the head" an analogy of how important a leader is to any business. Well this hotel is rotten! It may be new but it leaves a bad taste in your mouth. The service is probably the worst I have experienced, it just seems to take everyone so long to do things .For example the valet parking takes half an hour to get your car! Room service is another example of the "who cares attitude", you could die of thirst and hunger! Rooms are very small! All complaints referred to the manager are ignored, "I am sorry he is away" was the response. The quality of the food has to be said is a disgrace. Rubbish served from a pack out the freezer! Tip for the manager: Employ people who have more than gram of personality at reception, mainly because its the first impression we have of your hotel. Not the surly type you have.
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Date of stay: November 2020
Location
Cleanliness
Service
Trip type: Traveled on business
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TerryC0344 wrote a review Jun 23
Ermington, Australia4 contributions
This is the first time we have stayed at Sofitel Darling Harbour. Everything was perfect. We were given a harbour view room on the 29th floor. The room was spacious and had 2 double beds. The amenities were great. The views from the room couldn't be improved. The staff made our visit memorable - they went out of their way to make make sure you had a good time at the hotel. Nothing was a problem and the service was in a very efficient friendly manner. The breakfast was exceptional. We will be back.
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: Choose a harbour view room
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aussiepals wrote a review Jun 23
Sydney, Australia42 contributions14 helpful votes
From the moment I arrived at Sofitel Darling Harbour, Phoebe at Guest services, gave me a beautiful warm welcome. It was my little "Staycation" and Phoebe made it very special for me. The staff were exceptionally friendly and accommodating. The room was exquisite, clean and a gorgeous view with a welcome gift. I left feeling special and relaxed. Thank you
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
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Nikki K wrote a review Jun 21
2 contributions
Thank you for taking such good care of us during our recent stay, the hotel truly lives up to its 5* rating and we were made to feel very special. Complements to all the staff especially those in the club lounge who made our daughter feel very special!
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Amazing view of the firework displays
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KL Australia wrote a review Jun 20
Australia28 contributions21 helpful votes
As an Accor Plus gold member I used the complimentary night to have a staycation at Sofitel Darling Harbour and to watch the Hamilton show at The Star Theater which is only about 15 minutes nice short walk from the hotel. My wife and I had stayed there a few times over the last few years.The services of the hotel are always 5 stars in particular the staff at the check-in counter, the staff handling our check-in of this stay was very polite and exceptionally helpful. We got an upgrade to the Darling Harbour view and a late check out which made our stay even more enjoyable. We had breakfast at Atelier, it was serving buffet breakfast. The restaurant was not busy at all, I ordered a sunny sided egg which was a disappointment. It took 15 minutes for the egg to arrive and was delivered to my table by a senior staff in a suit, the egg was sunny sided but the underside was badly burnt and egg white on the sunny side was shrivel together. I expect the senior staff would have noticed the appearance of the egg and send it back to the chef but it didn't happen. For a 5 stars hotel I hope this would not happen again to anyone.
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip: Room facing Darling Harbour
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Response from Greg Brady, General Manager at Sofitel Sydney Darling Harbour
Responded 5 days ago
Bonjour LKKAustralia, Thank you very much for taking the time to review the hotel and share your experience! It is great to hear you enjoyed the location of the hotel and in partiuclar our check in staff, I will be sure to pass this onto our Front Office Manager. It is disappointing to hear you did not have a good experience with us at breakfast. We are continually looking to improve our services and I appreciate you letting me know about this. I will be passing this onto our food and beverage manager and directly following up to ensure this issue is rectified for your next stay. Thank you again for sharing the feedback and I do hope to welcome you back soon! Kind regards, Greg Brady
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PRICE RANGE
$172 - $293 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesSydneyDarling Harbour / Central Business District
NUMBER OF ROOMS
590
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Frequently Asked Questions about Sofitel Sydney Darling Harbour
Which popular attractions are close to Sofitel Sydney Darling Harbour?
Nearby attractions include Darling Harbour (0.2 miles), Flight Experience (0.1 miles), and Australian National Maritime Museum (0.2 miles).
What are some of the property amenities at Sofitel Sydney Darling Harbour?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Sydney Darling Harbour?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Sydney Darling Harbour?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Sydney Darling Harbour?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Sofitel Sydney Darling Harbour?
Conveniently located restaurants include Sokyo, Social Brew Cafe, and The Ternary.
Are there opportunities to exercise at Sofitel Sydney Darling Harbour?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sofitel Sydney Darling Harbour located near the city center?
Yes, it is 0.7 miles away from the center of Sydney.
Are any cleaning services offered at Sofitel Sydney Darling Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Sydney Darling Harbour offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Sydney Darling Harbour?
The staff speaks multiple languages, including English, Chinese, and Filipino.